Ordered a phone 8/12/17 was told 3-5 days for deli...

Ordered a phone 8/12/17 was told 3-5 days for delivery, it never came, then was told to wait a further 3-5 days. Tried calling today, 18/12/17 no answer, sent several emails requesting a refund, finally got a response and was told my order was cancelled (Thank god) but have to wait another 3-5 Just for them to process my refund. Please avoid if you can