I ordered a product which was postponed by a week ...

I ordered a product which was postponed by a week which I didn't mind at the time, after that my order still did not come, thus i requested a refund, skip to 14 working days later (which they said it would come in by) there was no refund, there's been a poor communication and understanding of the customers and if I do not receive the refund soon I will be in contact with higher authorities.
Personally I would find a more reliable service and skip Quick Mobile Fix