It appears from most of these reviews that QuickMo...

It appears from most of these reviews that QuickMobileFix provide a good service, but unfortunately (for me) mine is the exception to the rule. Now I am aware that in this increasingly service-oriented world, mistakes will happen. I do believe, though, that how a company deals with those mistakes is a true indication of their worth, (and I believe the same can be true of an individual too). Sadly, this is where QuickMobileFix was found seriously wanting.

I submitted my phone for a screen replacement and via their online tracking procedure was able to see that it was received on a Saturday (11/04). It was returned to me the following Wednesday (15/4), which I thought was a very quick turnaround. However, upon open the package, there was a residue of some sort of gel covering the phone, which I assumed to be leaked adhesive from fixing the screen. (This was later confirmed by their customer support.) After wiping it off, and inserting a battery and Sim, the phone would not boot up, so I was advised by customer support to return it to them which I did the following day and they received Fri 17/4.

After hearing nothing I contacted them the following week, and was told it was with a technician and I would be contacted later in the day with the status. This did not happen, so I contacted them again the following day, and received the same message. And again no one contacted me. Eventually, after several email and phone calls initiated by me, I was told that that it was being tested and would be shipped in Wednesday. When this did not happen, further prompting by me revealed that the phone had been sent to the wrong department which caused further delay, and finally I got a call on Friday 24th to say it would be shipped, though as it was being delivered to my work address I would not receive it until the following Monday. I finally received the phone on 27th, 17 days after having sent it to them, and yes the screen was fixed and the phone worked.

My whole problem with this company was their complete lack of accountability for the initial error in returning the phone in a non-working state, and then their poor level of service in rectifying that issue and keeping the customer informed. I asked for a discount for the delay, after all 17 days is hardly a quick fix , but was told by the customer service operator handling my case that she was not authorised to offer that, and I should send an email in to for further consideration. So I did, requesting a call back from a manager, asking why they thought their poor service did not warrant some form of discount. A person called Shane contacted me via email, (didn t even have the manners or balls to call, and I have no idea what his surname or responsibility is), to say they were sorry and offer me 5% discount on any future service. Needless to say I won t be needing this as I wouldn t touch them again with the proverbial barge pole.

At the end of the day, it s not important. It s only a phone, so I don t wish to lose perspective, but this company have a lot to learn about customer service. Be warned.

(Oh, and if anyone from the company wan't to respond and defend yourself, the order id is 7626).