Monclick Reviews

A bad month, a month to have a Monitor 65 ", shipment entrusted to a courier" expert in the delivery of electronic equipment "and you get the cardboard water pump.

Hard to find an e-commerce site worse than this. Site at the edge of the obscene. Virtually nothing assistance with very tight schedules, endless phone waiting and no chat.
I had a problem with the PC I just bought. I promptly contacted the customer service (just 4 days after receiving the goods) which suggested that I open the fault assistance procedure directly from the site. I receive a second reply strangely 10 days later, then the 14 days have elapsed to exercise the right of withdrawal, advising me to contact the producer directly. CLOWNS.

EDIT: the order number is YA16844489, but I do not understand what it can do, now what you wanted you got it.
In another review site, write that you have contacted me "to help me solve the problem", but to date (04/28) not even an email.
In the name of transparency, my review released on 03/22 directly on your site is still "on hold". Then it is normal that "98% of customers recommend Monclick to a friend". You are really great.
But you won't go far.

EDIT 2: Did you contact me by phone and by mail ?! But with what courage do you affirm it? Your only e-mail received is the one I have already talked about, in which you advise me to contact the producer. Of course, no calls from you. Make people laugh.

The purchase by Monclick went well, but the courier service was very bad, more than 10 days have passed since the moment the product was handed over to the delivery, which still does not take place today. Ps I advise you to change courier

Very bad experience. I bought a TV and after 9 days, at my request, they let me know that it was a false stock and that the item was actually not available. I will have to wait 30 days (so long is the waiting time in case of payment with paypal) to review my money back.

bought LG uhd 60-inch TV at half price, delivered by appointment after 5 days. all perfect!

Following my previous review, I indicate as requested by the site manager reviews the clear indication of the order, combined with the return of the product has 16974613
Return code return dv26980734 energia.Ritiro carried out on 7/11. I would say that from the request of the day 27/10 of return, it is unacceptable to have to wait for a refund. Managing for years a sales sector of the GDO, I consider the limit of this week the maximum ... for fairness and courtesy ...

AWFUL SERVICE !! ORDER CONFIRMED 22/03/20, STILL DON'T RECEIVE THE GEAR TODAY? WHERE DO YOU SHIP? ON THE MOON? I TRY TO WRITE EMAIL NO YOU WILL ANSWER ME, I TRY TO CALL PHONE NUMBER, I HAVE ALWAYS BEEN BUSY. NEVER AGAIN....

To say bad is reductive.
I bought a stamp on 27/11 and today, 10/12, has not arrived yet.
I contacted the courier, thinking it was their fault, but they told me that they had no withdrawal from the store.
I tried to contact the store at the phone number and it is always busy, the emails do not respond.
I will never buy from Monclick again

Order number: YA16764847

ORDER YA16708288 FINANCING APPROVED ON 14 SEPTEMBER BUT ORDER FROM THE ORDERS STATE IS STILL AWAITING APPROVAL. I HAVE SENT 2 EMAIL ANSWERS 0, FROM 2 DAYS WE CALL THE CALL CENTER NO ONE RESPONDS TO THE CALL ... IT IS IMPOSSIBLE TO CONTACT US !!!!! IF YOU DO NOT ME ANYWAY IN THE DAY CANCEL ORDER .... HOW DOES SKY TO RELY TO YOU WITH ALL THE STOLEN PEOPLE WHO DOES NOT RECEIVE THE GOODS FROM MONTHS ??? !!

Shame

a week of waiting for a fridge

do not respond to emails

impossible to contact the call center

then they tell you that the fridge is gone

the warehouse It has noticed that it is not there

I do not recommend them very seriously

Ordered a Samsung A30S, also arrived quickly and without problems of delivery. The problem is instead the phone, which does not work properly. Contacted Samsung's assistance immediately, the same day, they did several remote tests and they told me that everything is correctly configured, so it is a problem of a defective device. Contacted Monclik immediately, impossible to communicate. Telephone number always disconnected. After opening a fault report, it has still not been managed after 3 days. Really indecent after sales service. Now what do I do? do I settle for a broken phone? do I open a dispute with Paypal to get my money back since nobody takes into consideration my request? absolutely unacceptable not to have a functioning customer care!

BAD DECEPTIVE ANNOUNCEMENT WITH PRODUCT OTHER THAN THE SOLD AFTER SALES SERVICE

Change courier !!!!!

I am waiting for 11 days for delivery and still nothing.
I am deciding whether to contact Paypal to make you cancel the transaction amount.
Greetings

First time I buy on Monclick. I found a very good price and a fast and efficient delivery service. I was contacted to arrange delivery and on arrival they were very helpful. Even the packaging (I took a dryer) was well done and on arrival it was uncut.
VERY SATISFIED!!!

Goods ordered and never arrived, waiting for reimbursement from 10 days no longer respond in any way. - ANSWER: YA16913154 NOW YOU PAY THE REFUND OR YOU NEED MORE ?!

Notice to teachers who want to spend their school bonus here.
Only after I had converted the school bonus into a monclik bonus, did they inform me that what I had ordered could not be purchased with the school bonus and they did not want to run the risk of not being reimbursed, but they did not return the state bonus to me.
No problem, I then ordered a complete Pdf software, but if the update must be, I don't want the old one, I want Pdf 10 2017 (with logically innovative functions compared to Pdf 9).
They reply that they will let me know because the Pdf 10 software was not managed in the catalog of 2 months ago, but the PSF 9 (also not available), 2 months have passed, they still have my school bonus (which I think they cannot cash out, missing my proof of purchase as expected) but nobody showed up.
As a private buyer I have never had problems, as instead described above always private but particular are missing at best in the organization hypothesis.

DO NOT REPLY, I tried to call for order YA19129700 but no response, telephone disconnected. Order executed on December 1st, we paid 7.90 shipping ..... but shipping is not seen ... and NOT RESPOND .... we have to do ?????
Update, I appreciate the fact that they responded. pc arrived all ok

All perfect! Fast shipping and by appointment. Great

I am strongly dissatisfied: I ordered a washing machine on 15/06; on 19/6 Monclick confirms receipt of payment and on 21/06 informs me that the order has been processed. The tracking of AMATI Jr says that the product will be delivered on 26/06. To date 28/06 I have no news of my purchase! I try to call Monclick customer service but repeatedly turns the tune that informs that the lines are busy; I leave the number several times to be recalled; but nothing. With AMATI Jr even worse ... nobody answers or tel. ne to the contact request sent via internet format. I WILL NEVER PURCHASE NEVER THROUGH THIS SITE; prices and offers will be attractive, but the quality of service is SCHIFO; nothing to do with other online sellers more noble, but much much more efficient.

Various orders for iPad Pro 11 '' made on the website and via ebay. They have all been canceled due to missing merchandise, although they are available again the next day. I can not contact support, because 02.69496949 number is always busy. I also sent several emails but they don't call ... I don't know what to do anymore!

Bad customer service nonexistent. I am waiting for a refund for goods rejected for two weeks ... on their site it is delivered. The second order was processed after two weeks even though I repeatedly asked to cancel it due to the delay. They don't answer emails they don't answer the phone !!! YA19119452 rejected on December 6th
Second order that I asked to cancel before. YA19137821 was processed. You ignored me and today he's escaped. Obviously I intend to reject it. You have my data, contact me by phone

I purchased a 70 inch TV which arrived after 2 beautiful days. Too bad it was broken. from here begins the ordeal with customer service, 3 days
to be able to take the line and 20 days for a refund, there is no such item to ship in bulk

Gentlemen, order dated November 29th. Almost a month passed, I was patient because I was aware of the workload of the period. My product has been stopped for a week at the local hub and had to be delivered last Wednesday, I asked the courier Amati srl via email because it is impossible otherwise. I have not received a reply. I asked you to intervene so that, should it also pass this week, I will enforce my right to cancel the order and negatively review the (dis) service. I have already contacted you via Messanger indicating you order number and other, do not renew the invitation but please give me some news. I hope to be able to positively update you the review as soon as possible. Thank you

The courier chosen is not up to par. After more than a week the refrigerator has not yet arrived. The courier gave a phone appointment and didn't show up. I heard the courier in the office by phone and they knew nothing about it. On Monclick I cannot give a review. On bad courier.

Ridiculous service. I ordered a refrigerator. It took them a week to deliver it. It has never worked until today they have not yet contacted me for the withdrawal. And in addition this morning after calling customer service every day they told me that the replacement fridge will not be delivered to me at the collection. But I'll have to make another replacement order. Now let's talk about a fridge. But can you leave a garlic family without a fridge? Order YA19375163.
I didn't make the withdrawal just because I took it with funding, and I'd like to avoid further complications.

I bought a product on offer, namely 49-inch LG nanocell TV. After 5 days, having no news, I called to find out, they answered almost immediately and I found out that they were out of stock even if they still had several pieces available online. I was immediately offered a refund which arrived in 24 hours. 3 stars for the problem of availability that seems to be common to many on discounted products. But I would give 5 stars for the efficiency to resolve, but they decrease because I would have expected to be contacted to inform me of the non-availability. Fortunately I found it elsewhere at the same price on offer the following week. I suggest in my opinion, to include the real availability

AVOID ABSOLUTELY. ordered a fridge on 19 July (order YA16921336). arrived after 2 weeks the fridge was dented. fortunately I had accepted with reserve. I opened the anomaly on 27 July and to date (AFTER 2 MONTHS from the order) I still have to receive a refund. all this having specified that at home I remained without a fridge.
the assistance is non-existent, nobody calls you, they do not answer the phone number and do not respond to any mail. the only way is via facebook where they constantly take time. I asked to be called several times. they rely on external companies for deliveries and the goods come from other companies (such as euronics or unieuro, I know because they contacted me for feedback).
in 2019 is it really necessary for the lawyer to get the money back?

I have been ordering online for about 20 years, something like this has never happened, not even on the internet. don't be fooled, bet on amazon.

On 24/11 on the occasion of Black Friday I purchased an HP 15-bs053nl notebook on Monclick at a price of 457.01 - including the free Office 365 Personal package - by paying with Paypal. I received an order confirmation e-mail from Monclick and Paypal, and subsequently verified in the personal area that it was regularly accepted and available (there were also another 26 at the same price). The next day I make a new access to my profile to know the delivery date, and I am surprised that the product was indicated as unavailable. Then I send an email to customer service to ask them directly for the delivery forecast, but without feedback. I also send one the following day, but with the same result. I then try the path of telephone contact and after countless attempts (service available only from 10 to 13) I speak with an employee who says her name is Diana and confirms the difficulties of the moment, but who would have sensitized the commercial department in this regard. Despite this, on the following days nothing has changed. I decide to deepen my research, finding multiple reports of cases similar to mine and I smell stinking. 14 days have passed. AND I HAVE NOT YET RECEIVED THE PRODUCTS I REGULARLY PURCHASED AND PAID FOR IMMEDIATELY

Very bad experience ... after a week of waiting, I am told that they cannot send me the tablet because they no longer have parts in stock. At least I hope to be reimbursed !!

Update:

The order code is as follows: YA16937725
I'm still waiting for a refund. Do I have to go through the legal process?

Update 08/26/2019:
Contrary to what is reported below, I was not contacted by anyone in the assistance. One thing is certain: the tablet is no longer available, but my money would you give it back to me or not?

Update 08/28/2019:
I have been trying to contact you for three days and nobody answers to your number. Of course, not even a shadow of repayment. I will make myself valid in the appropriate sessions.

We inform you that your order number YA16762213 has been entrusted to the courier ENERGO LOGISTIC SPA.
The shipment identification code is 653016 22 November 2018.

Could you kindly update me on the delivery of the candy FCP605X oven.

purchased on the monclick website on 22 November 2018.
Energo Logistic
TRACKING
Shipping Status

Shipping number: 653016

Message status: the product has been collected and is on its way to our warehouse in Milan, the closest to your home.
phase2

it has stopped like this since 22 November.
Thank you for your attention.
Let me know. PAYPAL

I'm a disaster!! A TV ordered and paid in advance on July 27 (today 2 August) has not come yet and do not know where it is! You can not talk to the courier and customer service download Monclick responsibility!
No answer on all fronts - but the TV has already been paid!

Incompetents paid the installation column laundry service here is how they left me

Purchased on 28.02 on Monclick a LG55SM8200PLA TV at a very discounted price on offer. Delivered by phone appointment in 4 working days including the day of the order. Intact packaging. Working product. WEEE withdrawal. Everything good.

Very fast delivery of excellent product, but practically impossible to speak with customer support, so I tried to send mail but nothing no answer how should I do to speak with you?

Without a doubt the worst e-commerce on the Italian scene. After buying a product received without any packaging I decided to return it and use the right to rethink that cost me 15 euros. Despite having received the package for a week I do not return the 510 paid now about 3 weeks ago. They do not respond to emails or calls. My absolute worst experience for an online purchase.

To date I have not yet received the goods. We hope well.

Reporting experience., They do not answer to the telephone customer service because they are always busy, they do not reply to the mails, they ask you to close the ebay return procedure because they provide it More

nothing to say. So far everything has turned perfectly. Fast and precise. I had never purchased a "large appliance" via the web - in fact they don't buy it every day - and I was a little anxious about transport for example. Everything went OK. I personally solicited the II transport carrier. Milan - San Salvo (CH) 6 days. It seems acceptable to me. I am satisfied ... we hope there are no surprises on the product .. but that's another story.

I am still waiting for the product purchased. Never again with Monclick

All happy I order on December 22nd and pay full x a 4K 50 "TV from 350 euros to December 28th when they should have delivered they tell me that the order is canceled today January 2nd I still don't have my money on the account ....

YA 19152912

YOU HAVE STAYED IN MY POCKET 13 DAYS MY MONEY WITHOUT GIVING ME AVAILABILITY. but do you realize?
Former customer and mode on
, 6 purchases from you also check the name ... and the first order you think was from 2010

.... then install a SIMPLE SYSTEM that calculates the warehouse so that if you have 100 pieces in your home, you will not accept the 101st order and
1 avoid breaking balls to people
2 avoid losing historical customers

We are in 2020 you sell technology but you use very little of it ..... look at the feedback and ask yourself how serious you are

I ordered 18/08, today it's 08/28 they told me that the delivery will be tomorrow ............... we hope ............. ..... from SINGAPORE they did it before ..............

I bought a dryer on November 24th, so far I have no news of the shipment. I sent several e-mails to which I had no reply, I called the customer service number which appears to be disconnected. Shameful, bad service.
PS
How can I tell you the code if you are not contactable in any way? Anyway
is YA19107809

Purchased a dishwasher in mid-December, it was never delivered to me, nor did I bother to inform me that the item was not available. Only after several emails to which no one answered, I was able to find out from the call center that the dishwasher would not arrive. I sent the bank details for the refund, but a month later I still have not got my money back. Order YA16794706 of 12/13/2018.

Bad customer service, bad transport service I really had an experience to forget I strongly advise you not to shop because if you have a problem with the goods the ordeal begins very long times for everything as today I can not talk to them by phone after 15 days since the broken appliance arrived, avoid if you can shop at monclik

I order a bike that is available on the site by providing regular payment. The next day they tell me that it is no longer available even though it is still present on the site. To avoid ...

very long delivery times. Zero assistance. Maybe because I live with Amazon, but the services are not exactly comparable. Amazon another planet. Buying something and waiting more than a week to receive it is now unacceptable.

Customer service is open from 10:00 to 13:00, but who want to fool? object perfect, of course, but you can not keep an open customer service only for 3 hours ...

Unfortunately bad experience after sales assistance equal to 0 I had to make a gift and after several attempts they replied that my purchase was no longer available and that they would give me a 45 purchase voucher but magically on my site my kneading machine it was available at full price, to have the money back I had to threaten the lawsuit. I'm sorry but a piece of advice I can give you a good evaluation before buying. Order number YA19130056

Having made a purchase with the related transfer on 27 August to date it is still awaiting payment (even if the transfer was already accounted for on 28). Unable to contact them, they did not reply to a reminder email. By phone I then wonder if anyone has ever managed to talk to an operator, after Infiniti "we apologize for the wait" and attempts to make you desist from the phone call if you don't do it they stop them.
Never again.
Order number YA16940028

and the first time that happens to me are not serious if tomorrow no one answers I cancel my order the star I have to put xke does not publish me but x me and 0

I purchased a recent Samsung product at a very low price with free shipping. Fast delivery. It arrived the next day. It's not the first time I've bought from Monclick and I've never had any problems.

Professional and fast service.
The only flaw in the packaging is not very secure (a little light), fortunately I didn't find anything damaged.

Ordered a washing machine with a counterfeit! Economic and delivery in the times dictated by the conditions. Call-center operators prepared, kind and available.

I placed an order on 17/8/2020 paid by credit card, on 21/08/2020 it is still indicated that they are verifying the payment, you write and no one answers you, the phone is off the hook, probably I'm on vacation. If I had known, I would have ordered elsewhere. I don't want to teach the trade to anyone, but instead of replying to reviews by asking for the order number, answer emails or phone. order number YA19406405. It's been another 3 days and nobody showed up, I have no words

Excellent as always, but the courier is really inadequate. Four days from Monza to Bologna seem so many. It has nothing to express.

The product arrived quickly and was working and in good condition. However, they failed the invoice header and did not respond to my two requests to reissue it with the correct data. I had to contact the call center losing precious time.

Order No. YA16792610
Bad service, communication with the non-existent buyer.
After several attempts between phone calls, email, fax ... I can talk to an operator who tells me that he will personally take care of my order and that he will call me back in the day to let me know something.
I also proposed the pick-up in person at the courier but nothing is not even known where the package is.
I will never buy from them again from Sky who rely on them.

I ordered 2 products, after about a week a refund of one of the 2 arrived, 10% discount on the total that was lost. The reason for the refund was (of course without notice) that the product was not present and the availability was not real. The fact is that on the site the product is always available but at a higher price than the one I purchased. I sent an email to the assistance and I have not received a reply, after several phone calls I managed to get in touch with an operator who was unable to tell me anything, if not "it went like this", I also asked since it was again available to restore the order again given the availability, but seems to be "impossible". I rarely write complaints, maybe it's the first time, but the service was bad and assistance was non-existent. I do not recommend anyone to buy with this serious company. Order YA16982780

Order No. YA19129364 dated 12/1/2019
I would like to know, if possible, shipping tracking. Thank you

Order YA16951097
Ordered a fridge and arrived visibly damaged on one side about 10 days after placing the order. I try to point out that I no longer want any fridge and request the return of the money, unfortunately impossible either by email, or on their website, or by telephone. I send a registered letter but nothing, as if they didn't exist. After a while I get a second fridge (with packaging already tampered with by someone) but now I had already bought another one. I stayed at home with two fritti. DISASTER - I HIGHLY RECOMMEND THIS COMPANY - They only respond to reviews !!! We hope that at least the product does not give problems.

I must say that I found myself well. Great price. Compliant product. Fast Shipping. Brt doesn't drive me crazy as a courier but this time it went well. Purchased Samsung TV.

I already bought several products, from TV, to air conditioning, to PC and even a sound bar and no problem. Always precise deliveries and intact products. Once a product had a defect but from factory, so I turned directly to samsung and they fixed everything. Obviously free.

I bought a freezer 13 days ago and it has not arrived yet. The courier to whom they entrust shipments is nothing short of disastrous. I will not buy anything anymore. Identification code YA16770941

Fast and very fast delivery, as well as installation (washing machine). Absolutely perfect service, thanks.

I ordered a yamaha hi-fi system. Once the order was placed (at the lowest price on the market), they sent me a confirmation email. Within 4 days I received the stereo.
The product is excellent, competitive price and very fast shipping. I advise

I have been waiting for my articles for more than 30 days. Very little customer support ....

congratulations to monclik ... with me they were high-level professionals. I had an unforeseen event with laptop software (not through monclik's fault) and they were real professionals.

the prices are perhaps among the most competitive, but if all goes well ok, as soon as there is something wrong and you need help. no one answers, there is no way to contact them no one answers the phone, customer service does not exist it seems that the only system is a registered letter. unheard of in 20'20. not recommended

Today on 20/08 and from 08/08 I'm trying to hear a call center agent no one answers. I bought a fridge but I can not hear it nor monclick loved it Jr.

I do not recommend to anyone

Always original products with no defects, customer service operators are always very kind.

Notice to teachers: once the school bonus has been converted, you cannot get it back in case of problems with the order. We come to the problem: for a relative I had to look for a notebook to buy with the aforementioned voucher; on April 22nd I find an attractive offer -50% on a notebook not immediately available but still "bookable"; well after 30 days I send mail to inform me about the arrival of the notebook, they reply that they would let me know; after another 3 days without receiving a response, I notice that the order has been canceled. I ask him why they canceled and sent no other notebook of equal value and if the voucher could be revoked: their response was that they preferred the cancellation (sic.) And that the voucher cannot be revoked-refunded. Now I have to wait for another valid offer, if there ever will be.

On 1/1 I bought a Samsung 49Q70RAT TV, on 4/1 the order was confirmed and went to work in the central warehouse. After an hour the TV was sent to the local hub. The courier received it on 7/1 and contacted me on 8/1 for the delivery that took place today 9/1. I was able to follow exactly what was described because I was monitoring the delivery tracking with my order number. The packaging was perfectly intact, so everything OK! Very positive experience

STRONGLY NOT RECOMMENDED! Attracted by the low prices and wide offer, I ordered several times on this site, but each time there is a problem: infinite waiting times, cancellation of unjustified orders, indicated goods available that are not.
The last order I made (and will be the last in every sense) was made (and paid) in late December, after a few days they write to me that the TV was not selling it to me because they had had too many requests (NOTE on the site they still gave it as available and always sold it), they still sent me the bracket (I don't know what to do with it) and today they have not yet returned the money, over 500, despite my two reminders.
Unfortunately, I only read reviews of similar experiences after ordering.
Do you, I STRONGLY ADVISE IT

I ordered a printer, it never arrived, nor did I receive any shipping or product invoices. I have been trying to contact customer service for 4 days but it is practically impossible. By mail, fax, no one answers from the site. The product has been paid but never arrived and I can't get info. Order number YA19131212

Bad, non-existent assistance, tried several times to contact them by mail, no answer, the phone never respond. Contacted via PayPal, no reply. I'm waiting for the refund and ask me to print and apply a return note to the package and book the collection of the goods. Small detail: I never received the goods. Goods ordered 5.12 and the courier contacted me on 17.12 for delivery (therefore over 10 days declared for delivery on their site). On 14.12 I had already requested reimbursement, therefore also disorganized. 10 days for goods that say they have immediate availability, from Milan to Verona seem to me absurd. Others deliver within 24/48 hours. You have to review everything: delivery time, customer support, courier to whom you entrust the goods, organization ... To get the refund I had to open a complaint on paypal. We'll see how it ends. I will eventually move to legal routes.

Update 12/28/18

Order number: YA16787062 of 05/12/2018
Regarding the status of return declared false also. I did not reject the neck. That is something that wanted to write the courier because he did not know how to handle the situation (personally told me on the phone and I'm ready for a direct comparison with the courier). How can I pick up a package if I do not live in that address anymore? (What you reported several times through my communications that you never answered). The order had already been canceled and the courier would not even have to contact me if you had some organization. I inform you that I do not accept any charges for transport costs or I will send to my legal counsel.

Update 08/01/19

Obtained reimbursement for the full amount after opening claim on paypal

absurd that buying a acessorio of a product, which is not compatible, DO NOT ACCEPT the RESO

An incredible crap 1 week to call them and do not always respond busy and after 1 month I have not yet received the super angry article ever seen such a disgusting
My order is YA16681350 today I called 3 times they never answered me

really a great service, even in the choice of courier.

I wanted to order a washing machine, in what I select there is written free delivery but when I go to pay it asks me to select the shipping method, and they are all paid, the most "economic" 40.90

After 20 days from making and paying for the order, after countless and unsuccessful calls to customer service (where I have been promised several times to send the goods within the same day), emails and requests on all types of channels, today I am cancellation is communicated. I don't even want to think about how long it will take for the refund. Bad experience, highly discouraged.

I order a fridge, which is delivered to me on Saturday afternoon, on Sunday morning I turn it on and it doesn't work, I try to call the after-sales service which is obviously closed, on Monday morning so just over 36 hours later, I open the fault and recall signal. The moral of the story is a family of 5 who have been for 6 days and I say (6 DAYS) without a fridge in July. I find this lack of respect for the customer absurd and shameful. But the thing that I find most absurd is to buy an appliance like a fridge, get it broken and not be able to receive another in a short time.
They NEVER bought even a rag from their site even if they gave it to me.

Order paid and outstanding for days. Unable to contact them by phone. After 20 minutes of waiting on the phone, the call is interrupted. Bad supplier. Never again.

After having spent 500 euros well and having made the return seen and considering that the product arrived defective, I have not yet been informed (after a month of return) if they will refund me or if they will replace the product!
In my personal section where the return is made, you wrote me that the practice has been closed .. but nothing has been closed! That's a lot of money! I swear I'll sue you if I don't get an answer !! Order YA19442564

Tracing my parcel is impossible, waiting hours on the phone, no answer, incompetent staff, never again, Amati jr a total failure. I hope I have NEVER have anything to do with it. Sconsigliatissimo

Unfortunately I'm having a really bad experience with Monclick.it.
Claims are made regarding the delivery for the purchase in a portable air conditioner that is not yet carried out (EVEN THROUGH THE GOODS ON 8 AUGUST 2017), although delivery is ensured within 48 working hours from delivery to the courier.
The Monclick.it seller is informed that the sale of the goods does not comply with the standards assured regarding delivery.
I'm really disappointed with your service. I also left the mobile number with customer service to be called back but without ever being contacted again.
Today I was contacted instead by the courier for the delivery of the goods, which he proposes for Thursday, August 17, 2017 after about ten days from the purchase of the good (which was reported as immediate availability) and estimated delivery within 2 days. The courier operator stated that since they are not based in L'Aquila, they can only deliver Thursdays, after 6 working days from the presumed delivery date.

Update and continuation of the previous one-star review. Fault reference 91804 ORDER YA19270948
(meanwhile the review on their site always remains mysteriously "waiting")
Another star if not zero, because in addition to not having solved the problem, I also felt fooled.
Summary: I order a freezer on 19/4 comes with a shot, we report immediately, we are offered 20 to keep it but we prefer to replace it with a new one. For a month, hay balls that roll, we are abandoned, we need the freezer, we ask for another one in the meantime, but nothing, they reply that the damaged one must first start again, which in the meantime is stopping them in our house;
CONTINUATION:
after phone calls and reviews on 22/5 they collect it; couriers in a way that I don't tell you, without masks and who ask what the freezer is wrong with; lucky because they found my wife and not me.
The next day I call immediately to request the sending of the other one, I am told a week; today (40 dry days from the order and as always I call otherwise nothing is known) I discover that the freezer cannot be had because it is no longer available and then only a refund can be made.
And here how not to get pissed?
Meanwhile, if you can not replace it, you tell me right away and I organize myself, maybe I accept those 20 if I know you don't have any more. Too bad that at the time of reporting the item was still on sale and there was also some time left to follow, but put it away if you know you have to replace it.
And then I want to get to the bottom now I want the replacement not the refund, I was told that the salesperson will then have to let us know an alternative proposal.
And here we go back to the hay balls, to the point that nothing is known ... well ...
I took several things from them, this will be the last one, but it is not over yet so ... the next episode

Update 21/12: yesterday 20/12 contacted me Amati jr for delivery today between 14 and 17. Call me the courier at 14.30, and at 15 is from me, unload the asciu, unpack and put it in position . All intact, even the packaging, which they tell me to keep for 1 week. The dryer lights up, at the moment I leave it at room temperature, then I try it, but I would say that there will be no problems.
In the end in 10 days it was delivered to me.
Too bad for the absence of assistance, because the price is really the lowest in the market!

I renew my 4-star review, due to the stress of the lack of assistance.

Ordered 12/12 a Miele dryer, order YA16793446, arrived at the local hub on 15/12, and since then no news, the courier Amati jr is irrepreible, after 15 min of waiting on the phone they drop the line systematically.
monclick does not answer either on the phone or on the e-mail, non-existent assistance from both parties.
I understand the "hot" period, but I do not understand the complete lack of assistance.

Can you cancel the order? It is better to spend more, however, to really receive the object.
Greetings

Unfortunately I stopped to look at the general assessment that says 3.6 3.6 ????? But where???? the last reviews have all 1 star because you can not give less. I add myself to all those who, despite having already paid, know nothing of their goods. My order is YA16796139. I can not find anyone on the phone no answer even from the DADAS booster. Total disappointment Unieuro never again.

Working for an ecommerce I am sure that customer care is the most important thing. For this reason I believe that not answering emails or phone calls is frankly intolerable, even when the number of orders to be managed, post black-friday, must be really important. Before I throw in the towel, and open a dispute with PayPal, I hope someone hears me. In the meantime, two stars I think are right, hoping to be able to change my mind in the next few days. (Order number YA19130982)

I would like to know if the order is confirmed (I fear an overbooking related to the high number of requests) and a certain date for the shipment.

UPDATE: I update the review after a few weeks. I received the package on December 11th 10 days after finalizing the order. I have also been sent a discount coupon for delayed shipping. I confirm what was said previously: if communication had been better taken care of, I probably would not have had difficulty waiting a few more days. I hope it is useful feedback for future commercial initiatives. Good luck.

positive experience purchased samsung qled 65 '' q85 r delivery in 10 days product in perfect working order, recommended

I bought the TV and several computer components. In total a dozen orders all went well and delivered on time. Once I even made a return and they were kind and professional - despite what you'd expect from a company that doesn't have stores open to the public -.

The only flaw that has nothing to do with the vote is the flaw they have of not removing ads for items they may have already sold. However, if they can't send the goods to you, they will immediately notify you so everything is ok.

I bought a TV but it came with a broken screen. It was a bit difficult to talk to the staff, but in 15 days the television was picked up by the courier and the refund was made in a few days. Lucia