Monclick Review

I already knew the site by positive appointment
I bought a cell phone during black friday and I was satisfied with excellent value for money and fast TNT delivery

I report my customer experience: day 09/11/2018 I proceed with the order of the LGF4J5TN3W washing machine indicated as available. On 12/11/2018 10.02 am I receive the email from the automatic system in which the order YA16750191 was entered into the system on 13/11/2018 the sum of 355.88 was withdrawn from my paypal account. On 11/14/2018 an email from the automatic monclick system warned me that the item was finished and that I could buy another one or proceed with the refund. I called the customer call center and after pointing out to them that it is not correct to sell an item that then you are unable to deliver the courteous Mrs. Elena after having even resented she attacked the phone in my face. I add that the customer care has not proceeded to refund the sum but I have opened a dispute on PayPal

They do not answer the phone and e-mails, I ordered a PC on March 24th and it still has to leave the warehouse ... The tracking of the parcel does not work either. Embarrassing, I'll report you.

Terrible experience I have been watching TV for a month, the courier has never received it and no one knows what happened to the TV

Unacceptable after-sales service. In the afternoon, Saturday and Sunday they are not there, in the morning they don't answer. Sent one product for another. They offer sales on discounted products that they bill first and then don't send.

bad assistance. the telephone one only up to 13. by e-mail do not respond. paid once and they canceled me, paid second time and do not ship. They do not respond ... bad. The service has collapsed compared to years ago

Delivery OK.Reversability before the fridge does not correspond to the closure.
Detected by a technician. There is only one opening to the right. Disagree because we needed left.

I purchased a dishwasher on the monclick website on 14/07 and was sent and received by the local Hub on 16/07 with order YA16916870.
Entrusted to the courier AMATI, who had to contact me to arrange delivery.
Neither the courier, nor Monclick to whom I also sent a message to contact me, made themselves heard ...
I'm really worried, what's happened to my dishwasher?

Shipping speed and product quality are not in question at all. All perfect in a very short time for the type of product I purchased, an hp notebook. Prices are not the lowest on the web, but they are still competitive and I chose to spend a little more for the speed of order fulfillment. Personal account not updated quickly, but good communication with the staff via facebook, even if from 6pm on Friday to 10am on Monday they disappear.

For over a month, we have had to talk to the administrative office about errors in the use of social data, but we can never talk to anyone, not even a reputable receptionist. The service of call that they have is fake, because they never recall, the emails do not respond. More than a dozen attempted phone calls, as many emails sent. Never had anything to do with a company that was disorganized in this way.

You also sell telephones in your catalog, what does it cost to provide your administration with a telephone to answer? As long as an administrative office exists for this company ...

THE SITE WORKS WELL AND IT IDENTIFIES ITS GOOD ITEMS THAT ARE INTERESTED AND YOU CAN FIND PURE GOOD OFFERS FOR POST-SALE ASSISTANCE AND ABOVE FOR DELIVERY. THEY HAVE TO LEARN VERY MUCH FROM OTHER COMPETITORS. MY COMMENT DOES NOT CONCERGE THE PRODUCT ABSOLUTELY AT ALL TIMES WHICH UNFORESEUSLY WERE PAID IN ADVANCE I HAVE NOT YET RECEIVED BUT ABOUT ASSISTANCE: IT IS NOT ABLE TO CONTACT THEM OR THEY CONTACT YOU, IF IT HAS SENT EMAIL TO EMAIL (ORDER NUMBER: YA19109564) <- HEY the number is here !!! - 06/12/2019 UPDATE: RECEIVED THE WASHING MACHINE TODAY ... I WOULD LIKE TO MODIFY MY REVIEW PARTIALLY AND CHANGE IT FROM A STAR TO 3 STARS BECAUSE THE ORDER HAS BEEN COMPLETELY CONCLUDED BUT I PASSED THE PERIOD FROM THE TIME OF THE ORDER UNTIL DELIVERY IN THE FULL OF INFORMATION, CONTACTS AND ANSWERS.

Bad service, I was destabilized, I strongly advise against it !!

I'm sorry, but due to a series of mistakes I had to give up the order. First and fundamental mistake; I order for a refrigerator only because the next day, as they write, they entrust it to the courier, so after 3 or 4 days from delivery I should have received it. They entrusted him after two weeks. While waiting, no info. So I canceled the order and correctly they refunded me with PayPal. I lost 3 weeks due to their Team inconsistency. I bought elsewhere. This is my experience with Monclick.

Unreliable service on delivery times, installation services and replacement of the replaced appliance. Honest to return amount for failure to install

Purchased product available on November 9, 2017 delivered to me on November 20. Called several times and still today I have not understood the reason for the delay. (Nowadays they deliver you in 24 hours) on the phone they always replied that he would leave the same day (maybe I had to ask which ... day). Email of complaint and replied with a classic formal response "your order is under management". But the money they charged me immediately .... last time I buy from Monclick. I'm sorry....

ottimo il prodotto e la risposta in tempi considerevolmente brevi

renew my review: customer service is definitely non-existent, after calling 100 times a day I never received an answer, I ordered a Miele dryer then I checked the reviews of this seller and I got really scared !!
however, my dryer in 10 days was delivered !!!
After reading the reviews I wanted to cancel the order because I thought it was a real scam, so I sent two PECs where I wrote that if I had not had any answer I would have proceeded legal, more stressed to PayPal that the seller after 4 days from the order had not yet made a living and I wanted to decline the order.
From that moment the customer service called me to tell me that everything was ok, that in 4 days would arrive, in fact on December 24 (Christmas Eve) the dryer arrived and I managed to make the gift to my mother !!
The courier was speaking for the agreed and gentle time in making sure the dryer was not damaged.
So I can not speak badly of my experience, but I can advise you to make you feel immediately by email PEC (as if it were a registered letter) more advice to always pay with PayPal because it is the safest way to get your money back in case you do not receive the Your order!!

Monclick, I am writing to you from India, there is no way i can speak to your customer care. Please block or cancel the order that was made using credit card ending with 9570. It was for around 800 euros and for sure I didnt order it from here, India. The FRAUD took place around 10.40pm european time on 11 Dec 2019. My card is stolen. It was a FRAUD transaction and reported to my bank. Please report customer to your POLICE. Please cancel the order at your end or you may lose money.

Edit: please dont ship the order and cancel the order so that money comes back to my card. Thank you. India police and bank are informed. Investigation is in progress. Meanwhile please dont claim the amount, order must be cancelled.

A month ago I bought a washing machine, immediately proved to be defective and they do not accept the withdrawal!
They implement an arbitrary and above all illegal practice!
- Reported to the AGCOM
- Reported to consumer associations (which have already expressed themselves in my favor)
- Reported to my law firm (no problem, if the case goes to court and the obvious sentence published anywhere)
NOT RECOMMENDED, YOU ARE AWAY YOU CAN YOU

24H on 24H of what ?? customer service is open 3 hours a day ..

BHAA

Stay away. They get damaged goods home and do everything they can to avoid replacing them. dishonest

Unfortunately there are no 0 stars!
Bad site. I purchased a faulty scrubber and when I asked to take advantage of the legal guarantee they did not respond to the certified mail!
I contacted them from the site and they replied that they had not received the email and that the terms for the right of withdrawal had expired!
I replied that they had received the e-mail because I had received a delivery notification and that "if they bothered to read it" they would see that I was asking for a replacement for the legal guarantee and not the withdrawal ".
They told me to get by with the whirpool service!
I had also offered them to change it with another brand, adding a price difference (since even the Whirpool service is a rip off), but nothing to do: AVAILABILITY TOWARDS THE ZERO CUSTOMER!

I also think that HERE there are some ambiguous reviews that make you think ...
@Andrea Giavenni
says he bought despite the many negative reviews ... and this is strange ... why risk it?
Or maybe he is simply a monclick employee who wanted to raise the average of negative stars !!!

I bought a BLACK & DECKER steam mop, in addition to the biblical expeditions, it broke after not even 20 days and they washed their hands and sent me back to the assistance because the 14 days had passed. TO NEVER AGAIN'

I ordered a 43-inch Samsung TV, for shipping and the product no problem, then I realize that on the sales document they have entered a VAT number instead of my tax code. I called 4 times, sent 3 ebay messages and several emails nobody answers. Honestly it doesn't seem correct. My order number is YA19126159.

I made a complaint for reasons related to the delivery of the product which took place late, only following more reminders and without respecting the method chosen when ordering, that is, by appointment and on the plan, but I never received any response .
Order placed 01/11/2018.

Edit: 08/06/2020
You haven't asked me anything to date.

Order for a fridge YA16946437
I CANNOT CONTACT YOU
ARRIVES OR NO
IT APPEARS TO THE LYCAL HUB FROM LOVED JR WHO ALSO RESPONDS
WHAT DO I DO???

1) I am looking for a meat grinder on the site. I find it at a discounted price. great! I proceed to purchase by validating online purchase vouchers.
I enter my password and email address both to convert the vouchers in my possession so as to use them for the purchase, and to access the moonclick website by opening a personal profile.
suddenly the price of the meat grinder doubles and there is no possibility of finding the previous page.
how to evaluate the situation? you see ...

2) I add: now, in coincidence with the report, the price of the meat grinder has fallen again but with a 30% discount and not a 50% discount;
IMPOSSIBLE TO COMMUNICATE WITH THE COMPANY at the number available
How do I communicate the requested data to you?

3) since I don't want to write my data publicly on the web, I tried to contact you, but it is an impossible operation.
so I had to proceed with the purchase of the meat grinder, paying more obviously ... (I had to do it because the vouchers were now converted and unfortunately the promoshopping did not convert them again) you sent me the product with bartolini that for days has not delivered the package .
I infer that your services are highly scarce from the beginning of the buying process to the end.

here are the reasons why I didn't answer you ...

Worst e-commerce site ever: I ordered a PC on Black Friday and after 1 month it never arrived. Talking to their customer service is impossible, many people have sold items that turned out to be unavailable. Forget they are dishonest and scammers, professionalism not received

I bought a Lavasciuga from you, on November 23rd, today it arrived, thank you very much for your speed and professionalism, thank you

Very bad experience with Monclick, I order an iPhone XS max with delivery by appointment .. so my order remains in storage with the company in charge.
Once I delivered the packaged package, I noticed at home afterwards that there was nothing inside it.
I complain with the call center service.
They ask me for a series of photos and documentation as a complaint photo of the package, supplied all by me, but for a forgetfulness I do not attach the photo of the packaging. Therefore the competent office does not give the ok for the reimbursement as according to them "I have not signed with reservation" but I subsequently contact the call center saying that the packaging was there and that I have the proof photographed at the time of the signature of the delivery (but not enough for them because it was sent too late, the fact remains that if they had been correct professionals, they would have asked me first if the package was packed and then they should have issued a sentence but it does nothing ... Then as I communicate that I have the photo of the packaging stick to the signature with reserve .. and unfortunately for them I had made to put "signature with reserve" and I photographed x this safety too.
I also tell them this thing and also that I can prove when the photo was taken. But they don't want to know. So even if I have late delivered a photo of the packaging, which they never requested, and the same thing for the photo of the signature with reservation (but I was never requested) for them it is not possible a refund.
So I PAYED a PHONE that I DO NOT have but the joke is that they don't even want to repay me.
Now as already communicated to them I will go through legal channels. Unfortunately for them the documentation in my possession is against them.
Negative experience both on delivery but on bad customer care.
DO NOT BUY FROM MONCLICK before they refund you if there is any problem.

I bought a Haier washing machine, everything was fine, the delivery guy was quick, accurate and kind too.
I must say that reading the reviews I was very scared also because the order of 03/01 promised 3 working days and instead delivery on 13/01 ... fortunately no further problems.
Four stars because:
1) Delivery times are much longer than expected it would suffice to say clearly that it takes at least 10 days and one does not fidget unnecessarily.
2) the deliveryman claimed that he had not received communication of the assembly included, I do not know if he just wanted to cut it short or really they hadn't notified him. However, he installed the washing machine for me, solving even a small problem with the filter and removed the old one so everything was ok.
Tips:
1) use PayPal for payment to be better protected.
2) specify to the courier at the time of agreeing the delivery that you have paid for the installation unequivocally.
3) do not expect delivery within the indicated times but at least 10 days if not more.

I'd like to understand how your company works. A few days ago I wanted to buy a TV on ebay, and Monclick had one at an attractive price. I have sent several messages for information without being answered. I tried to contact customer service for two days straight, waiting on the phone for more than half an hour each time. No way. I left the number to be called back but I think they will never do. Conclusion .. the TV I wanted to take was no longer available. Searching your site again I found another less convenient than the first. I undertake the purchase, send invoice data and await confirmation to make the payment. A ghost company. Black friday is over. Christmas as well. What is the problem then?

I was pondering a purchase ... then I read the reviews. Obviously I thought about it again. Perhaps even the company should rethink something ...

THE SHIPPING MUST BE TRACKED ..... IT IS UN THINKABLE TO STAY ALL DAY WAITING FOR THE GOODS ..... GIVE YOURSELF A REGULATION

do not buy absolutely on this site, seriousness and bad service

Excellent only flaw communication with buyers, I bought lg 49 4K Smart tv excellent purchase thanks monklic!

I bought a refrigerator. The attractive prices, the quality of the service and the excellent delivery times for previous orders made me choose Monclick. The delivery took place in a short time and impeccable, too bad that everything is thwarted by the collection service used, after almost 45 days from delivery I still have the old refrigerator in the house and I can not have any indication on the expected time although it should be withdrawn , according to the conditions, no later than 30 days after delivery of the purchased product.

First experience with Monclick .. excellent .. I also saved a lot for the same product seen on amazon .. I will definitely be back .. good

I purchased through eBay from a dispoitivo Chronocast Monclik on 22/05/2020. It had to be delivered in a few days. On 25/05/2020 I get notices of shipment via BRT courier.
In the days after the web portal BRT was continually postponed delivery the next day. 05.06.2020 Today the web portal BRT is delivered. NOT TRUE ... NEVER RECEIVED.
I would like to point out that from 29/05/2020 I have made daily reminders via email, telephone, web form both in Monclik and in BRT without receiving feedback.
Now I asked the cancellation order with immediate refund ... we'll see.
REALLY BAD, BAD, BAD SERVICE.
both from Monclik and from BRT.
EBay We will see how it will behave.
number YA19319658 Order

All perfect. Great TV, better than expected. Fast delivery, as usual.

I've been trying to talk to them for 3 days. I left my phone 5 times but without having received feedback. Written also email but everything is silent. Better Amazon where they answer you on the fly and you have the goods right away.

After a week from the order no contact from the courier

Fast delivery, perfect packaging and very kind staff, accurate in time and goods exactly as described. Recommended for purchases

ordered toner on 06/04, to date 06/15 the order is being processed ... no communication, no mail, no telephone response ....
bad in every way ... if the goods are not available, cancel the order and issue a refund ...

An excellent online service. Fast and, in the case of a return, as happened to me, efficient and honest. I'll come back and buy from Monclick ...

Order YA16652406 completed June 20, goods delivered to the courier (AMATI JR) on June 21, delivery scheduled by June 27 by appointment and to date no one has made itself heard. I have contacted monclick customer service several times but no one has ever answered, I left the cell several times to be called but no one ever did ... The product had to be delivered in a second home and I had taken days off until at 27 for delivery ... Now everything becomes more complicated ...
Avoid Monclick, once they were serious ...

Nothing to say about the quality of the product purchased, the payment process and order management. The customer service, contacted several times, was also available, as far as possible. TOTALLY NEGATIVE EXPERIENCE regarding the delivery of the object (4-door American refrigerator). I chose the delivery to the floor, given the weight of the object (130 kg). Order of 08/25/2019. They contact me on 10/09/2019 for the delivery they fix for the next day. After two hours they contact me because "there is no transporter cart", assuring me that delivery will take place in the short term. More heartfelt. The reminders, made either by Monclick or by calling the courier, were of no use. On 26/09 (after more than a month), tired of waiting, I had to leave with a personal van and go to the depot to pick up the item and pay a removal company to transport it to the floor. If a person can't afford this what does he do ??

Affordable prices but obscene assistance, you have to pray that everything will arrive and otherwise intact .... Call center non-existent after 10 minutes they tell you busy lines to leave your number that you will be called back ..... you become old. The order number by email arrives after two days, I personally can no longer access my account and therefore I request a new password ...... result email with new password never arrived. In summary I will never buy again on this site. Assistance is essential for me. I state that I do not speak of delivery times given the emergency times in which we are (but I had to buy a webcam for school) but at least send me a new password to access does not seem to me it takes long. In summary before buying back on this site I would think about it, for me assistance is essential even if you put me 10 more in a product than another retailer.

The day 4/8/2014, I bought a washing machine the price was great. The same day I made the payment by bank transfer. On 06/06/2014, I am confirmed the order fulfillment. Today we are at 12/08/2014, I have not yet received my purchase. Do I have to worry? Then I would also like to say, that I would also like to leave the house and not wait for who knows for how many days the courier. You cannot include the cost of a telephone call and make so that before the delivery we can agree, to avoid many long waiting days? Thanks, sorry for the outburst.

Goods still to arrive and you can not contact either you or the courier. I will not buy from Monclick anymore.

In a week they were unable to send a package with the courier Bartolini and they ruined my daughter's communion.
Bad experience only buy if you have 15 days to wait.

The number is 19464054. Even today, after several calls, no one has been able to solve anything. The communion was on October 24th thanks again for the good figure

first 3 shipments ok last vanished in nothing ?????
the shipment is assigned to the carrier 8 days ago ???
made 30 phone calls I could not do anything
I think that if I can get the goods I will never want to see them as suppliers again !!!!! my order and ya19114930 if some human soul wanted to let me know something ??????

I made the order on 02/12/19 YA19131341 of a bracket and a TV bracket received but of canvas no trace from the traking results in the local hub ... for days I have written several emails to which I have not received any response. Since I paid and fortunately with Pay pall do I have to ask for a refund? since delivery dates have not been respected?

UNRELIABLE, WE HAVE MADE AN ORDER THAT THEY DIVIDED IN DIFFERENT SHIPMENTS BECAUSE NOT EVERYTHING WAS IN STOCK, BUT THE SURPRISE WAS THAT THEIR COURIER BARTOLINI HAS LOST US A PRODUCT AND A MONTH FROM THE ORDER AND TELEPHONE MONCLICK ASSISTANCE TO SOLVE THE PROBLEM ..... NOT ONLY IT HAS NOT BEEN SOLVED BUT THEY DON'T EVEN FEEL FOR A REFUND ETC .. AT THIS POINT, NOT KNOWING HOW THE SITUATION WILL EVOLVE, LET THOSE WHO DECIDE TO BUY TRY IF AT YOUR OWN DANGER BY THESE GENTLEMEN PROFESSIONALS.
Would you recommend Monclick to a friend? No

For the order number you know it very well and also in the image I published and then because the review was done with our name, I saw that after more than a month a credit note arrived to you that does not compensate for the inconvenience caused.
Now we wait to see the bank credit to say that the matter is closed without at least having lost the money and in any case it will have been a waste of time that you will not be able to repay.
The only immediate interest I saw from you was when I wanted to review what happened otherwise, empty phone calls and emails for days .... dear gentlemen, it shouldn't work like that.
Best wishes and best regards.

I sent my order on Monday morning at 9am. It is still pending today Wednesday afternoon. On the site he writes status of processing. On the phone, the voice guide says it is awaiting payment verification. (Made when ordering)
I don't usually trust reviews ... but this time they're absolutely right. Bad service. I didn't expect this timing from a site that sells online. Bad

Excellent prices, for the rest better to stay away from them, practically no assistance, I bought a dishwasher, which unfortunately immediately presented problems, there was no way to agree on a change, they do not answer the phone, they do not answer by mail, in short, after having sold they do not exist, stay away (Monclick Fault 98638, the return has been authorized, but I still do not understand if there will be a replacement or only return, in the meantime I had to buy another dishwasher)

If you don't know how to do your job, maybe it's better to do something else. Order number YA16922955 dated 23/07/2019 paid via PayPal (and therefore immediate payment). After three days with the words "internal check payment" (who knows what they need to check because the cash flow is immediate), I try to contact the call center but strangely no one answers. After an attendant answers a myriad of attempts me that tells me that there was a problem in their terminals, but that television was already shipped the same day (26.07.2019). To date, the order has been shipped from 07/26/2019 but not entrusted to the courier, the customer service call (again after a myriad of attempts) an operator who tells me that the shipping address is "anomalous" when of anomalous it doesn't have a beautiful nothing, in fact it repeats me the address of consignment and I confirm it and it informs me that it will be sent today. I really want to see how many times I still have to call customer service. In 20 years of online purchases I have never experienced such a thing, especially because we are talking about equipment that have considerable amounts, they are not willing to pay more than 400 Euros in advance and wait two weeks.
Finally ... the "Monclick I Buy Here" commercial ........................ I would also like to receive the goods after buying it .. I don't have words.

Purchase made during the Black Friday promotions because attracted by the excellent offer. Excellent service, fast shipping and delivery of the product in perfect condition. I would say that as a first experience with Monclick I can be fully satisfied!

I have read too many negative reviews, so as not to have problems I don't buy anything from you.

Negative experience: ordered a freezer (ORDER YA19297488), arrived all dented on two sides; I ask for a replacement, they say it is not foreseen and offer a refund, in the meantime they increase the price.
Given other reviews about the refunds I decide to keep the freezer even if ruined (7-8 deep dents) because I still need it.

Hope that what you get works otherwise you are done for, ask the fault question and they won't answer anymore! awful lousy!

Ordered tablet on 11/27/2018. Order YA16779046. Received after complaint on 11/30/2018. But I'm waiting to receive the 3 month break insurance purchased with the tablet, I sent e-mail but I have not been answered ....

Ordered keyboard Logitech two days ago, they accept the order with immediate payment, then after a day email with the order canceled with written that due to the discount made have received too many orders. The money returns them when it seems to them. A company like this cannot stay in ecommerce. Warehouse availability and commitment to the customer are two cornerstones. I hope they close quickly.

If I was waiting for you ........

EXCELLENT EXPERIENCE RECEIVED A REFRIGERATOR ORDER NUMBER YA19163047 PAID IN ADVANCE WITH BROKEN PAYPAL, THE CONVEYORS HAPPENED WHEN THEY UNPACKED THE PACKAGING. IF THEY WERE BROUGHT ME, I WAS NO MORE ABLE TO TALK TO ANY SPARROW AT THE LEGAL STREETS

negative experience. Placed an order for a notebook, paid and canceled by them. They say there have been too many requests. It is not the first time I have been "pulling packages". Not recommended

I could have given 5 stars but I gave three for the mere fact that they absolutely must rely on a courier deed, the current courier is very unreliable (brt). Serious company, passable but not too late due to overorders for black Friday. Customer service difficult to find but polite courteous and efficient.

Good evening about the order no. YA19285950 canceled by you (leaving out the fact that it is 10 days that I do not have a dishwasher due to your bad management of the overbooking), you confirmed me via messenger that on April 29 u.s. you would have paid the money back. To date I have not received any feedback. It was the first purchase I was performing on your site, not only have I not the product, but I do not even my money (400 ). Commentatevi alone and let me know. Thanks

TV 70 inch LG received BROKEN! They do not answer the PHONE! Non-existent numbers! They don't answer to email! FORGET IN NOTHING! YA19115891 order of 11.27.2019.
I have to be repaid, and I will not stop until they will return my money!
NOT RECOMMENDED!

Publish offers with availability, send the order confirmation, withdraw the amount and then cancel it for too much request does not seem very correct. I hope that the reversal of the transaction occur in quick times.

I purchased an LG refrigerator on 12/13/19, arrived on 12/19/19.
externally perfect but unfortunately when I opened the door inside it was broken, literally split the door on the inside. and here the troubles begin, withdrawn by the courier on 1/3/2020. after 10 days no response, I contact them and they tell me that the fridge has not yet returned to its premises, as soon as it returns they will return me. on 20 January I contacted them again and the same story, so I contacted the courier and confirmed that the fridge was regularly delivered to monclick on 9 January. I contact them and they tell me it doesn't appear to them. at that point I call PAYPAL and I start an official complaint towards monclick ... moral yesterday 05/02/2020 PAYPAL reimburses me and informs me that she will deal with monclick ..... STAY AWAY FROM MONCLICK, UNACCEPTABLE THAT STILL CAN SELL

Great site, very kind to support users and fast shipping! recommended!

I'm still waiting for the goods. Yesterday they were delivering it to me and afterwards I had to return it to the courier because the transport document was not found !!!!

I can not understand how rather than cancel an order, they deliver you a product that you will then have to refuse .... however cumbersome ......

Low prices and customer service always available in case of problems.

Ordered the 105 liter Haier A ++ freezer and arrived at the appointed time. All right

Although the payment by credit card was successful, and that they confirmed that the product would be shipped the same day, this did not happen. After two days I called them to find out what was going on, and they replied that a 'credit card verification' was in progress. I asked them to call me back today to let me know how their 'verification' was going, and I am not been called back. I then tried to contact them to solicit any hitch they had, discovering that their customer service was in operation from 10 to 13 only. After 3 days, I called them back (they never did), to communicate to them that I felt uncomfortable with their way of managing the purchase I made and paid for, and they replied that card checks were in progress of credit ..... When I informed them that I was going to cancel the purchase, after a while I received confirmation. But at that point I asked to take charge of a quick shipment, to recover some of the time they lost, and they replied that they would not. Basically, I found their approach disappointing both in terms of efficiency, communication and professionalism.

Good morning, in the order made number YA19300371 an article (9561ORO - epil ric wet dry acc zone delic esf) does not reach me, on the contrary they cancel the order without notifying me and do not even refund the voucher used for the purchase, but only the 12 euros extra. For fairness, given that you have autonomously decided to cancel the order of the item without notifying or proposing anything else, it would be right to let me have another voucher .... but I know this will not happen. Too bad you have lost a good customer

The product reflects the expectations and technical characteristics.
The delivery was very fast and accurate. First time I use Monclick and I must say that I was satisfied

Wide choice, prices in the norm
Their strong point is the full respect of the distance selling regulations with maximum efficiency.
The downsides are that they use couriers NOT randomly expressed and, if you complain, they answer you as if you were a brain damaged.
Who knows why with other big sellers used couriers are 100% efficient, mah.
Before canceling an order you have to explain it AT LEAST 3 TIMES, then when they finally understand that you can understand and want to please you.
Assistance and customer protection absent on shipments. Once the product has been shipped, it no longer concerns them until receipt
I have bought it for years, but like all businesses that make too much money, they end up inexorably banging on the customer, so much more you get 2 more, and then Savoy.
I will certainly find an alternative, you do as you think

I have made some purchases over the years and have always enjoyed myself. Late in the evening of 10/7 I bought a Panasonic 43-inch TV, which arrived in the late morning on the 12th. Excellent.

Order placed and delivered on schedule the problem that the fast east courier to whom the delivery was destined has used really incapable ... For the confirmation of the shipment I had asked for a message or an email because in the morning I work confirmed that they would send me a message .... They called me .... luckily I was on a lunch break otherwise I would have been on the phone again 20 times like the previous time .... Unfortunately people work and if I tell you the day before that you don't find me or you don't understand what I'm telling you or you're calibrated .... I repeat I called 20 times before being able to talk to the courier and in the end he didn't understand anything without counting the times they hung me up
With the site I had no problems but the courier's office is incompetent ... The boys instead of having handed me the freezer were very good and punctual !!!!

Bad. I place an order, I cancel it for my error on the address, I make another one and they cancel it for lack of credit (because they had blocked me with pre-authorization on the first order), but they write it to me the next day and ESPECIALLY they block me the figure x2 for 15 days now. the bank informs me that the release will take place within 5 days .... in the meantime I use mybank and I can get the good to buy.
I solicit a reply, three times: zeroooo mail zero phone calls, zero money.

don't complain if everyone uses amazon.

never again, I don't recommend moonclick, strictly.

YA19407550 - YA19407547

Vs mail of 19 August:
[...]
The system has detected an error in the processing of the payment, we therefore inform you that the order has been canceled and in the event of a charge, the immediate cancellation of the original transaction will be arranged, in case of use of a credit card the restoration of the committed ceiling will be requested .
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Answer September 7: change the text of the email: remove "immediate" and write up to 1 month .... my bank called me after 1 day and told me that it depends on you. A similar block has never happened with Amazon.

I ordered a washing machine and within a few days it arrived home! The various messages on order management and parcel tracking arrived via email. The price was the lowest of all with free shipping. I am very satisfied

I have been buying on the Internet for over 15 years both in Italy and abroad. I have often also bought bulky products (gas cookers) on Monclick and have never had problems, goods received always on time, never defective, often even at a great price. Personally I definitely promote it, there's a lot worse around.

I have known Monclick since 2008 and have always been satisfied with the service, the friendliness of the staff and the products purchased.

After the order ..... nothing, you can call, send faxes, e-mail, threaten ... NOTHING. I tried all of them answer to the order YA16779502 executed and paid on November 27th. I could give 5 stars to the face of bronze in Monclick. They are dishonest, check the reviews and judge the 4.5 stars to be worth.

Order number: YA19131710 dated 12/02/2019
a week and no news, several emails sent, phone always busy ... I await news

I would appreciate you at least answering my emails. I bought two disks for NAS, one is unusable.

Arrived goods ordered in zero time, very satisfied. To recommend