2 orders made in a month, one paid by card and canceled after 2 weeks for which they are unable to manage orders, second order made with paid payment also, after a week always in management, canceled today, they do not even respond to emails , incapable people.
I ordered a notebook, there was a VAT debit problem.
Order YA19142122 dated 10/12/2019
I sent two emails I repeatedly tried to call but nothing. A disaster with regard to communication. So they will lose the order ...
Order ya16958651 formalized on 25 September 2019 and paid by bank transfer 1354.26. The next day I get an email that informs me that the goods are not available. To date 4 December 2019 I have not received a refund of the amount paid. On the phone does not respond, I sent a fax and a pec. I turned to my practice legale.servizio post nonexistent sales
Recommended. After making the purchase I read the reviews and got a little scared. In fact, the service was perfect. I bought a fridge. I chose the "bank transfer" option so I had to wait for them to appear. I made the transfer on Sunday, on Thursday they called me to make an appointment for the following Monday. Courier arrived on time and very good service. They brought it up to the piano. Very good quality. Nothing to criticize. Thanks!
I had problems with the order (item not available) and I was never able to contact them for information or updates. They do not reply to e-mail and you can not take the line: I always had to wait for them to contact me. In the end the problem was solved (the person I dealt with was also very kind and helpful) ... but it was an odyssey.
I still haven't received my order! You are definitely serious and correct.
I state that before writing a review especially negative I rate everything, but what happened to me with Monclick is really absurd. Purchase a dryer with financing, request accepted is processed order, after a week they call me to tell me that the price is no longer paid but has increased by as much as 400 euros. Crazy, obviously canceled order is the decision to buy a very bad decision through Monclick
Several times I have ordered products on offer that have never been delivered to me! they were available at the time of ordering, I concluded the purchase procedure by paying and then the next day they report missing goods ...
No advantage is proposed, perhaps for future purchases, to the customer for the inconvenience suffered, ...
some articles I ordered them in quantities over 1, possible that there was not even one? and this did not happen once
But is it possible that in online sales can these games be played as and when they want?
I'm really disappointed after having researched the front and back laser printer on the site, I am directed to a model, for greater security I call to be sure not to make a mistake in the order, the operator kindly confirms to me that the product has the front and back, sin that when the installer I agree that the front and back is manual.
On 01/12/2018 I bought a washing machine and a dryer on offer with order YA16783249. After a few days I am contacted because the washing machine was no longer available because it was sold out (when the site was still available and still is) as a result, after a week I was reimbursed for the product, after trying to call several times without having any answer.
To date 17/12/2018 the dryer has not yet been delivered, they do not answer in any way and at this point I do not know what to expect given the reviews I read around.
if you want to become a leader, you cannot rely on C-series corieri
Order YA19353621 of 06/21/2020.
Unfortunately, I was conditioned by the bad reviews which in my case have not been confirmed. Delivery notices by email, fast shipping, goods arrived intact and correct. I'm sorry for those who have had a bad experience, in my case for now I can give 5 stars. Hoping that the product does not need post-sale, in that case I could have other evaluation criteria.
Phone never arrived, and reimbursement never obtained. I really do not recommend buying on this site if you do not want to be screwed.
Hello, on 09/05/2020 I made an order (number YA19302588) of a PC monitor and until 15/05/2020 from the customer area I saw it in the works. At this point I sent an email to try to understand what had happened (I understand the emergency COVID-19) for information. On 16/05/2020 the order is no longer even in production, indeed it does not exist at all !!!! THE MONITOR HAS ALREADY BEEN PAID WITH PREPAID CREDIT CARD !!!!!!! .... I hope at least in the refund !!!!!!!
-ROTTINCULO you are not tall if you still make fun of me, I break your windows and then you are waiting but at least you know it (the review made on their site and from 10 days in attestation of elaboration-so if it is not positive it will never be published). read the Vimercate newspapers in the next ones. Hand Blender Electrolux 49.00 euro - scratched in 4 points, the speed button probably danced re-sent in the hope that a fool will fall sooner or later.from 12 days I write, I send a fuck, no one answers anymore. at the beginning I was asked, do I know I signed with reservation? then ... nothing.
06/13/2020
After an initial impossibility of contacting the assistance service, partly motivated by the Covid emergency, we were contacted, a new order was placed and a voucher equal to the price difference between the original and the replacement order was provided.
Therefore increase the rating to three stars.
05/12/2020
For the moment bad service.
Order YA19276380 of 04/21/2020 of the BEKO WTY91434CI washing machine received on 04/29/2020.
Only problem, it is not the correct code, receipt BEKO UW7T1432CI washing machine.
I opened the report the same day (92013) specifying the error, the return authorization arrived on 04/05/2020.
We come to 07/05/2020, the courier withdraws the washing machine thinking that it is faulty or otherwise not working, but I understand that there may have been some communication problem between monclick and courier.
We come to today, 12/05/2020, I paid for a washing machine that I don't have, I tried to call the call center but it is impossible to take the line, sent messages via the form on the site but I never received a reply.
Conclusion: surely errors can happen but monclick's after sales assistance is non-existent, I hope that in the next few days they will have at least the decency to contact me to tell me if they can send me the correct product or have a refund.
Bought on the 15th of the month and now we are at 26 and have not yet called to schedule delivery by appointment .. TOO LENSES! NEVER AGAIN!
Update:
YA16918053 of 07/15/2019
The fridge has not arrived, I asked for the return of the money but you want the return of the fridge I don't have, you have to get it from the courier for 10 days already, I can't wait that long, because in reality you have the fridge .. I gave you the money again on July 15th and you still have it .. how much longer do I have to wait to get this transfer?
You now have to give me the money back with interest .. I don't think it is correct to wait so long .. today we are at August 14th.
But if you were you in my place what would you do? Do you realize that people get angry and will not buy from you and from Unieuro?
Good morning,
I bought a Beko dryer on 29-11-19 (Order No. YA19122734). To date I know nothing about the product ordered AND PAID.
I wrote an e-mail to your assistance without getting an answer, just as I tried to call the assistance number (which was ALWAYS busy).
I would like to know where my order is and when I will receive it.
Thank you
I bought a ferrari oven. After a few days I proceed to the return. A NIGHTMARE. Call center nonexistent, they make me pay 11 euros for the courier brt ch has never arrived .. Shameful. I'M STILL WAITING.
I ordered an item on Friday evening (order YA19335886).
I send an email on Sunday, when the order has not yet been shipped, to ask for a change of delivery address (my oversight, for heaven's sake). I call them on Monday and after dozens of attempts they incredibly respond by telling me that they cannot change the address before it is sent. It seems to me an absurd waste of time, however as soon as I receive confirmation of the shipment, I send an email to the address they have provided to me (documentict@monclick.it), which
- according to them - should be quicker in response, asking for the aforementioned change.
No reply. Ditto for the various messages on eBay, where I purchased the item.
Unfortunately, not being at home, I will not be able to collect it and the sender is the only one who can ask the courier for a change of destination or a firm deposit in order to allow me at least to pick it up at the branch. This means that the courier will try two deliveries between today and tomorrow and only on Friday maybe I will be able to collect the package, among other things in a branch that is very uncomfortable for me both in terms of place and opening hours.
Call center non-existent, always busy and in any case never calls, not even selecting the option.
To say that ASSISTANCE IS WORST is just a pale euphemism.
Leave all hope or you who send emails or try to call these improvised sellers. Nobody will answer you.
I STRONGLY NOT RECOMMEND
I purchased several products, one perfect, one in delivery, three orders were canceled due to portal problems and to date I still have to receive the money back. YA19131522 Orders - YA19131590 - YA19120579
SOLVE FOR PLEASURE !! It is impossible to contact you by phone !!
I purchased a nice built-in oven at a super-convenient price ... including transport costs, delivery to the floor and collection of the old oven, all included in the price. Fast Shipping. all right!
All right the only flaw second when it concerns me too long
very bad I'm waiting for a refund for my broken TV, I would like answers and a phone number to contact the administration
If not, I will take very serious measures
I DON'T understand all this pessimism! probably write only the few who have had problems, while the thousands who have had optimal service like me ... forget to give a review!
I am also a business owner and I know what it means to have a positive or negative review, my company is small ... I have 10 reviews, 8 are negative and 2 positive ... I assure you .. I have had 10 mistakes in 5 years and of these 10, 8 customers have left me a NEGATIVE review .. in the face of HUNDREDS of CUSTOMERS who are VERY HAPPY, but who unfortunately do not write reviews .. thinking "So everything is ok" and forget the company and the service!
Returning to MonClick .. I found the BEST PRICE ON THE WEB on black friday !! Siemens dishwasher! Paid paypal .. within 7/8 days arrived home by appointment, all perfect !!!
Of course, it is not AMAZON PRIME that delivers in 1 or 2 days .... but to order a dishwasher and receive it with delivery by appointment from a PROFESSIONAL SHIPPER indicated and used only for HOUSEHOLD APPLIANCES .. the 8 days to have everything in the Black Friday period for me it is 10 e Lode!
Good guys, thanks again and good job!
Excellent service. I purchased a large capacity washing machine, delivery times were respected (three days) with Tecnotrans; the latter was helpful and friendly. Highly recommended !!!
Fault 84765 withdrew my TV arrived broken but they didn't let me know anything anymore. If they never repay me or if they send me back my TV ... what customer service is ????
Incontattabili .....!
Still nothing...?!!! It's been 1 month now! It continues to be a next service!
I bought from them only because the state was AVAILABLE, I've been waiting for 2 weeks ... and from the reviews I'm not the only one.
Unless you love gambling, forget it.
I put a star because you can't do less. I purchased a dishwasher on November 16th, including assembly. They sent me an inept who dismantled me half a new kitchen, unplugged the old working dishwasher and threw it out breaking it, put me the new one but he was wrong to assemble the front panel and therefore it did not open, he did not connect the exhaust and wanted to test it, but we managed to stop it, and ran away because it had 16 other deliveries. From there an odyssey started to get the assembly back, the dishwasher had been damaged so I had to ask for a replacement, the couriers never came, they even gave me an appointment on Sunday and then rubbed off 10 minutes earlier. It was finally returned, but days passed before we heard about it. In the end, after dozens of phone calls and emails, I managed to get a refund. Incidentally, the call center is uncontainable, tens of calls and tens of minutes with the disc to be able to talk to someone. The epic ended today February 21st. 3 months. Washing dishes, 5 in the family. Never again.
I would like to know what happened to my order with the number YA19351736. I am already
15 days have passed and I still haven't been contacted for delivery. Do I have to contact the consumer association for info, since you don't reply to emails?
I took a washing machine, vacuum cleaner, 49-inch TV at great prices and with shipping within a few days .. stop complaining that the stuff comes to you after 3 days instead of 2, that you all live better. 5 stars deserved
received a faulty washing machine I can not make it as I can not contact the service center do not respond by email or phone
INEXISTENT Packaging: ordered a camera of a certain cost (Sony RX 100), it came enveloped like a document! ordered in the same order a sd card, it came through another courier in a box 100 times bigger than the card itself. ABSURD!!!
Fortunately the original box has a plastic skeleton enclosing the room and hopefully have muffled any shots. On the rest they were efficient, but after such treatment for such a delicate object, with Monclick I closed.
avoid it, bought a TV, early January, arrived defective, sent back, we are in March and we can't see a refund. I have to go to the lawyer. Embarrassing and pressurized management.YA19162998
Great product. Arrived perfectly packed and on schedule.
I have been waiting for a long time for the reimbursement of a gas cooker that I have regularly paid and which turned out to be unavailable. The person who contacted me assured me that he would proceed to an immediate refund but two more weeks have passed without receiving anything, previous purchases have always been successful but this experience is negative. I look confident. I finally received the repayment I was waiting for, they have a long time but all in all they are good guys, they have my esteem and trust, I will continue to be their client.
CORRETTISSIMI!
I see myself forced to break a spear in their favor. I bought a Dell notebook (at a good price, I have to say) with no little concern, given the many negative comments I've read.
The PC arrived broken and I immediately thought of the worst. However, I must say that they have always proved to be very correct and available: they sent me a courier at their own expense to collect the product and, having no more in stock to make the change, they repaid me the entire amount.
Electronic product malfunctions can happen and I feel like not to get upset right away (I did it myself) and immediately contact the retailer to find a solution.
Although the notebook didn't work, as I was treated, I would highly recommend Monclick.
Ordered a Dyson V8 Absolute on offer at 299, paid and everything ok. Availability was in green. The following day I receive an order cancellation email because the products on offer were finished, but when I paid for it, there was ... so? The order number is YA19345868. It is unprofessional on your part, if a product has ended at that price it must be removed, or you take responsibility. However, the refund was quick.
Order number ORDER NUMBER: YA19123558 of 11/29/2019 !! it is from this date that I wait in vain for my fridge !! I am writing to you and you don't answer, I call you and you don't answer !! Nobody and I mean nobody has ever contacted me .. YOU SUCK! it's all a scam .... I NEED THE FRIDGE I PURCHASED! --- STAY AWAY FROM THESE SCAMS 574.80 euros stolen
He bought a washing machine built. Great price, fast delivery (one week instead of the two declared), service delivery and perfect fitting. Excellent purchase, completely satisfied
Suspicious by the extremely advantageous price of an appliance that interested me, even if it was available on the site, I asked via e-mail for confirmation of actual availability. They didn't answer me, but they removed the article from the site. And if I had bought it without questioning myself?
Bad! I'm waiting 15 days for a dryer, I do not know how many emails, faxes and phone calls. zero answers. they have entrusted everything to the courier dadas srl which is worse than them. on 3 numbers, an email and a fax .... zero answers! congratulations! I have prepared all the documents for both the postal police and for consumers association, if I do not receive the object and answers within Monday, I proceed with everything !!! shameful indeed !! order ya16765809.
I can have or not. clarifications on my order, it is a gift. Christmas will never arrive in time, give me an answer, since it is impossible to talk to you. Order number: YA19140255 dated 09/12/2019
Outrageous service. From complaint. Refrigerator ordered on August 28th arrived on September 5, conspicuously damaged. So the product rejection and require replacement. From there nothing. No feedback, no proposed solution, no response to my claim for damages. Buy from others. If the value of online sales services is assessed from the assistance they are worth zero. Inetti incapable and scammers. If you want to throw away time and energy they are right for you. To close. And then the customer service that works only 4 hours, not even the 1800 workshop does these times. YA16940981. My ordeal has not yet ended. They were able to send me back a fridge with imperfections. This time minor but still visible. I await immediate feedback on this. Never had so many problems for an online purchase. Update. Despite the Italian law, the seller must be replaced if they want me to reimburse the fridge at my expense. Is there a lawyer who wants to follow me in the case I'm about to sue? They are illegal. Site to be reported to the authorities
I bought a 700 euro samsung television, which arrived damaged. refuse to repair or replace the goods. I turned to consumer associations. They are dishonest
Ok until order and shipment. Too bad that the customer support is literally non-existent (no reply either by email or through the contact forms, not to mention the constantly busy telephone number). But the really unworthy thing is that they respond to negative reviews on the various sites saying "Sorry ... we will contact you as soon as possible" (so someone who reads is there ...). Needless to say, nobody showed up anymore. Avoid it like the plague.
EDIT 25/05/2020: Obviously the seller replies with a copiaincolla to ask for the order number. Needless to say, I have already provided all the data in the various channels. In any case, the practice is already in the hands of my lawyer.
Terrible customer service. If something does not work the first time (and often it does not work ...) do not hope to be able to arrange it with customer service. For a few euros less is not worth putting yourself in these mess ... I recommend buying elsewhere.
I ordered a RAM memory card. It arrived quickly and without problems!
Deliveries with random times. Amazon ate them alive. Avoid
I ordered two Nokia lumia 535, in their place I saw two "electric boules" from Imetec delivered (like hot water bottles to be clear). Called the call center (which for the record is open for 2 hours a day and being able to talk to an operator is a business) I am told by a rather annoyed young lady that she knows nothing and that I have to do the procedure online. Ok, done the online procedure.
I'm still waiting for news of my two phones.
I hope I can change my mind on this site.
DO NOT USE MONCLICK !!!!!! After a week from the order, they immediately took the money and disappeared! It is not even possible to contact them in any way !! STAY AWAY !!!! Andrew
I ordered on February 13 a television with payment request
by bank transfer, I did not know how many requests to have the game
VAT in order to make the transfer by deduction nobody answers me.
Could I know if TV is available? Or contact other seller?
Refrigerator purchased two months ago, not yet delivered and customer service continues to respond that I am unable to respond. Very bad experience.
Hallucinating is an understatement. After buying a dishwasher (order YA19381420) and paying regularly by credit card, it is delivered to a courier, and from there it is total darkness. There is no shipping tracking, a telephone contact to find out where the goods are. When you call Monclick nobody ever answers, you send an email ditto. One can only think that they don't care about the customer, so much money has already been taken. Never place an order on Monclick again.
I made a purchase on their site. Their courier never gave me the package, which they eventually declared lost. Despite all the emails sent to their customer service, I never received a reply. It is also useless to get in touch with their customer service, impossible to talk to an operator. To date still no trace of reimbursement. Rely on more serious sites.
It is my third purchase of large appliances with Monclick. I am very satisfied, always efficient, very punctual in delivery within the scheduled time. I have always saved money by comparing prices with the large chains that sell household appliances, and also the staff of the transport companies have always been kind and helpful. I highly recommend it and will definitely continue to use it
Order YA19130970. Ordered on 2/12/19 and delivered to Amati courier on 9/12. To date 12/15 I have only received an email from Monclick apologizing for the delay and awarding me a 10 voucher.
Monclick is unreachable apart from the always identical photocopy answers proposed on this site.
The Amati courier is totally unreachable, whatever option is chosen in the available number, after a few seconds the line inevitably falls.
You really suck, there are couriers who deliver in 24 hours and answer their customers.
Absolutely never more purchases on Monclick and / or by those who use Amati as a courier.
Let's see when the washing machine will arrive .... ridiculous.
By now, almost two weeks after the purchase, the goods have not been delivered
An answer gives this delay to
order overload due to black friday.
Very bad.
Apart from some inaccuracies for delivery by the courier, for the rest I found myself well. I advise !
Order waiting for shipping by days, solicited by useless email, telephone always busy ... what do we want to do? Do we send or open a paypal dispute? Order YA16780033 Thanks
EDIT after Monclick's response: To read the reviews in the rest of the year, it would seem that the problem is basically ...
Update to 11/12/18: dryer arrived at the local courier office (Amati Junior) on December 4, and from there no one has made itself felt, courier unrivaled by telephone and email
EDIT2: 12/17/18 order made November 28, dryer delivered today ...
Lost another customer.
I often relied on monclick for purchases, but the last two were not fair, even comparing management with the competition.
The last one in particular, between calls and promises, as well as having lost a working day (agreed upon delivery) are 11 days that the goods do not arrive. outrageous
I purchased a dishwasher that turned out to be malfunctioning. I tried to contact monclick by email, telephone, fax, in order to have the right assistance (which is up to me) and to be able to request a replacement but there was no way! I have not received any response or interest from them. I will have to get a technician to repair a new appliance when I should have had the opportunity to return it and receive a working one.
They don't tell you anything.
You don't know when they deliver even if on the monclick website they say 2 days.
The important thing is that you have paid.
They are worth it
Bought electric broom on offer and still available on the site with the discount always active. The next morning I receive the order cancellation email for excess requests, obviously a post sales counter has not been implemented. However I read that many have complained about the same problem and it is a habit.
Edit at the answer below: I have not received any request from you for the order number. Nothing appears in the email.
Fast delivery and excellent price, like the LG monitor
Precise, timely shipments and goods always faithful to online descriptions
Washing machine ordered on 13/07 and estimated delivery between 24 and 26/07, but still nothing can be seen ... There is no way to talk to the operators and even contacting the store through the contacts provided by the site do not respond ... The order number is YA16916524, I hope you resolve quickly, before the competent authorities know about it! Thank you
The vacuum cleaner arrived this morning and you cannot assemble it because the hole in the bolt is out of place.
It will be defective goods because there was a discount. I STRONGLY ADVISE TO BUY FROM THEM.
I WILL BAD ADVERTISEMENT
Talking to your office is almost impossible. I made a purchase, thinking of being protected by the site of origin (sky extra), but I'm sorry to read so many negative reviews and be part of it in spite of myself. Order number YA16935888, I would like to get an answer as soon as possible.
NO Customer Support !! The automatic responder guarantees the same day callback for days (dozens and dozens of phone calls) that I have not found any reply even via email. I have no more news of a washing machine withdrawn due to breakdown pending return, indeed I have never had any news! Never again!
Fault Practice No. 95085 relating to order No. YA19354246
Requested insertion date: 13/07/2020
..and do not answer with the "... supply chain on tires ..."
Ordered by bank transfer in advance a 700 eu induction hob ...... arrived as agreed and following the tracking .... I was called the day before to fix the time of delivery ..... goods were in force in its original packaging and fortunately arrived intact .... for me a new experience with this site and I was satisfied .... I reserve the fifth star in case I have any problem of non-functioning of the product ..... I will buy again from them
They were Swiss with me. Delivered washer-dryer in the established times, no problem. I highly recommend it.
TERRIBLE COMPANY
PRODUCT ARE OKAY
PRICES ARE OKAY
COMMUNICATIONS IS TERRIBLE
SHIPMENT IS SLOW,SLOW,SLOW - OVER 10 DAYS , WHICH SHOULD ARRIVE NXT DAY
I bought 3 appliances within a year and a half. (a dryer, a side by side fridge and an induction hob)
All three orders were perfect, great prices, quick delivery and spotlessly arrived items.
Fixed point for me as regards the online shop in this sector.
Skifooooo .. mobile arrived with different characteristics from those described .. they tell me that they send me back the phone without giving me back the money because the cell had the lock code .. from September to November I am still waiting for an answer .. call for explanations but nobody answers .. you can't talk to an operator .. I'm sorry I never write reviews but this time I'm tired.
I do not think it is worth saving a few euros and then not having what was purchased on time. I ordered a refrigerator for the beach house that I needed urgently. They called me to fix the delivery (paid service) and on the morning of the delivery (after I had made 150 km to go to open the door) they told me that since the driver did not go to work they do not make me the delivery. They would come the next day. To my observation that I could not resume a day off the next day and to my request then to do it on a Saturday, they replied that they do not work on Saturday. At the request then to do it on Monday morning so that I was now on vacation and that for 1 day I would have been without a refrigerator, their response was that they would have contacted me and that they would have probably delivered on Wednesday. The result is that I am without a refrigerator on vacation. Who called me was not a courteous person. I used MONDOCLICK one more time and the delivery was too long the other time. I do not think it is worth saving a few euros and then not having what was purchased on time.
Order YA16993243 of 11/13/19 relating to the purchase of Bosch refrigerator.
Upon delivery by the courier on Saturday 11/23/19 the product is damaged and, even at the courier's suggestion, the fridge is brought back pending delivery of an intact replacement.
Since then there has been no news had! We call the assistance number every day without ever being able to take the line and the emails are not answered.
We have to lodge a complaint to the police post ?!
WORST EXPERIENCE order no. YA19159954 Beko built-in dishwasher.
I looked for a built-in dishwasher and in a very short time I found what I wanted at the right price, well! It is a pity that I HAVE BEEN WAITING TO USE MY NEW DISHWASHER FOR ALMOST A MONTH because it arrived after almost two weeks, all dented and not working, it was withdrawn following the long "complaints" procedure and today I am STILL waiting for mon click which should tell me if I will get a refund or send me a replacement.
WE ARE IN 2020! IT IS POSSIBLE THAT IF YOU BUY ONLINE YOU MUST WAIT A MONTH BETWEEN BURNS AND DISCOMFORT TO HAVE A SIMPLE DISHWASHER ????? WORST SERVICE VERY LONG TIMES POOR ORGANIZATION IN TRANSPORT (THREE TRIPS FOR ONE CUSTOMER ONLY) BECAUSE THEY WERE NOT ABLE TO ORGANIZE A WITHDRAWAL WITH REPLACEMENT. IN ADDITION I AGREED (WHEN WE FIXED THE DATE OF THE RETREAT A FEW DAYS BEFORE) THE RETREAT WITH THE PORTER AS THE ROAD IS NARROW HERE A LITTLE WELL I HAD TO GO TO BRING IT WITH MY CAR IN THE MIDDLE ROAD BECAUSE THE DOOR WAS STRANGELY " BROKEN "ONE HOUR BEFORE ARRIVING HERE ... to do all this I had to ask for two half days of leave from work in total. I hope that everything will be resolved in a short time and then this was the first and also the last time with them.
YA16994748 Order of 11.15.2019.
I ordered 2 items including an Alcatel phone on the site indicated black. Sent an email immediately where specificavo that the color had to be ABSOLUTELY BLACK order not to cancel the order if it had not been. I do not respond, the phone comes BLUE METALLIC. What to say, it was a gift I had promised black, I kept it Blue Metallic and I ordered it black from Amazon and it came to me right. I do not think I will still buy from Monclick.
I only say one thing.
I wrote a review on their site, judging their service to be bad and complaining in particular about the customer service, which is practically non-existent.
Well, they have not published it and, apparently, they only publish those in their favor. So I would advise you to be careful.
Do not buy anything, you are shamefully bad, a ghost customer service active only 2 hours a day without ever answering, I am still waiting for my discount code for the replacement of the TV under warranty.
the first experience with Monclick, certainly positive ....
0 stars can not be given? That would be the right assessment. Ordered on 22/11 a smartphon available on the webshop, I receive a subsequent mail that alerts custody and product evasion to bartolini. Today 5/12 I have not received anything yet. On 4/12 Bartolini informs me that no delivery has been entrusted to them and that this has been canceled by the sender. I have not received any replies to the mails sent to Monclick to get information and talk to the telephone assistance as it is impossible because the line is always busy. On the phone I had 75 calls for their telephone number. But how is it possible ?! Bad experience and seller x nothing serious and correct. N order YA16762965
Buy Candy washing machine. Delivered in 5 days working. Installed in record time in 5 minutes. We hope everything works ok.
Customer service more ridiculous than history: the phone is permanently busy and it is not possible to contact them via e-mail, only through a form on their site of which no trace remains to the customer who completes it.
Until now it is the company with the worst customer service ever encountered, their shipment tracking delivered while nothing has ever arrived.
Even the courier is untraceable.
I enclose calls made to monclick in a morning type, number and 'always busy
YA19114185
It is the third purchase. Speed, communication, ability to solve problems in the most satisfactory way (as it happened to me), prices.
I was scared by the reviews but I still ordered a fridge and I have to say everything was just fine. It arrived in a couple of weeks but, on my first reminder, they answered right away. The courier checked that everything was ok he was kind and helpful so in my experience I recommend it.
From what I've noticed here on google respond to all above all those customers who issue a negative comment! What I would like to understand why you do not respond to e-mails and especially to the switchboard! It is clear that the switchboard is not busy because the operators are busy but because you simply disconnect it on purpose! If you really are so overwhelmed by work because of Christmas holidays even more so you must have a better service! It is not for me to tell you how to run a business but I can express my opinion on it, as a customer who has paid and waiting for his package thinking it desaparicidos and from what I see not only the only one. Take a couple of part time school students to answer the phone, do something because I can take on several problems that can only be resolved by voice! Do not ask me the order number because the goods have already arrived but what a penalty! But explain why you have such a bad service! Greetings
I bought a new washing machine and instead a damaged washing machine arrived. I have opened a damage report and to this day I still don't know if and when I will have the goods. Only answers like "must wait" absolutely shameful !! They do not send a new washing machine until they see the damage on the returned item, despite asking for detailed photos of the damaged item. From January 21st without the washing machine, the one I supposedly saved on the purchase price I spent well for washing clothes in a launderette !!!
Tuesday 7 February and still no washing machine .....
I would like to know where my order is YA19143207, purchased and paid by paypal, product on offer available, then sent for shipment, product not available and put back in production, almost a week has passed and I still don't know anything ... could I have explanations? First purchase on this site and it already stinks me
I have been charged 599 by this company without having ever bought goods or services from them ... I want an explanation
I had a problem but I made and made the refund all ok !!! Thank you
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