Monclick Review

bad. ordered on September 27th. not receiving any mail, I found out that it was stuck on October 2nd. I called the customer service and a girl had me that I had requested the reverse charge (I had not even realized it sincerely, so I assume that usability was not really perfertta about it) and then was stuck waiting for documents. but I had not received any emails about it, it was written in the order confirmation. so I did not know that I had to do something until October 2 (and the order was urgent for me). the customer service on October 2 told me that I could pay the VAT and that I would send an email as soon as possible about it: I did not receive anything (if the operator has forgotten ... it can happen). the 3 I called the customer service and this time the operator sent me the email with instructions for payment, which was written among other things that to pay by credit card I had to call the customer service (but not he could tell me right away when he had me on the phone, since I told him I would pay with paper) ... and I was in a hurry.

Bad. I strongly discourage everyone. They are good only to get the money from the credit card. They do not respond to emails, they do not answer the phone, I have doubts that the store really exists. A star because less can not be given.

I bought a washing machine on November 26th and today I still do not receive the goods I try to contact the courier and do not answer contact monclik idem nobody answers the goods if I go to see the order status says it was delivered to the courier on December 6 and then disappeared I hope someone answers. My order number is YA16777798.

Yet another positive experience, one of the web shops where you can trust in peace. Good prices especially if you take advantage of the promos through the discount codes via newsletter.

Bought a fridge for 900 , arrived dented, made the return, I expect for 3 weeks the money return or the new fridge. I almost never answer and don't call back. Order N YA16922321 n anomaly 83576

Excellent Black Friday prices, excellent proposals and variety of products. Too bad for the hitch with shipments (we purchased a PS4 VR and a game): the products were shipped separately, so much so that the game arrived the next day and the VR after a full week. Customer Service Kind, but difficult to contact. Little information about the order status before shipping, poorly packed or absent-packed products (not very reassuring, when it comes to delicate products).
However, what I ordered was delivered, functioning and at competitive prices. Overall, a good service,
but with some flaws to fix.

Difficult to contact them as after sales. And then they don't give you all the information you need. Even today I risk paying an item that I didn't buy, or rather I bought with financing. And for personal reasons I had to reject it !! After almost a month I still do not have the security that I do not start the installments !! Absurd !!

excellent offers but impossible to contact them or to be contacted if there are doubts or post sales problems, they are days that I try to call and after long waits it is advisable to call back and drop the line.

The object has not arrived at destination ... delivery times have significantly passed .... several attempts to get in touch with the energologistic courier with very bad results!

All ok 10 days from the purchase of the product arrived ..... perfect (Tv Led 58 Poll) thanks.

Shame on you!!! In this age where online purchases are now within everyone's reach and tend to work well, you are the only site that does not work and does not protect the customer. I made a purchase that was not working and it is more than a week that I try to call customer service at any time but your phone is disconnected, it is not busy, but it does not exist. I made over eight hundred attempts and lost hours on the phone. Obviously without being able to solve the problem of the non-functioning product. If the customer service is absolutely non-existent unfortunately I am sure that being able to solve will be very difficult if not impossible. DO NOT BUY NOT BUY NOT BUY !!!!!!

Purchased a washer-dryer on October 9th, immediate payment Payarm tarmite, washer-dryer arrived on October 29th, failed on the 30th requested the return on October 31st. Made approved November 8 pick up December 17 !!!!
To date (30 December) the refund has not yet been made, the call center never responds and even if you leave the cell number. they don't call you back.
Now I open a Paypal complaint hoping that I have not lost, besides the time, the money

Very bad, they don't answer the phone, neither the e-mail nor the faxes.
Ordered YA16957047 dated 09/23/2019. The product was NOT AVAILABLE, I requested the cancellation of the order by fax.
The money on my credit card was taken IMMEDIATELY at the time of the order despite the product was not available.
at the moment I have not yet received the re-credit despite continuing to send mails and faxes.

Order number YA19338596 fridge paid by bank transfer on 07/06/20 to 16/06/20 today the site always says waiting for the payment sent 100 thousand emails for explanations but never anyone who answers and even less on the phone if I could give zero stars that suck first and last time I buy from you and I hope you will give me my money back

I purchased a 10.1 "HP laptop, it was delivered to me quickly and correctly packed.
Contacted by customer service, I found courtesy and competence.
At the time of order confirmation, the MICROSOFT OFFICE 365 program initially included in the offer was not available and, although I specified it did not interest me immediately, I was sent the package of the paid program without charging me anything extra.
in I was largely satisfied with the service and will recommend the store to friends and acquaintances.

I put 5 because the shipping was really fast .. From order to shipping, yes and no 2 days have passed .. The fact is that the package arrived without packaging and without cellophane .. Practically only with Lavazza box .. With seal open .. Indian courier did not make me sign anything .. This is a flaw .. For the rest the machine was protected and works well.

I think you should rely on more reliable and faster carriers. The purchased product has not arrived yet while your feedback request has already arrived.

I wonder how you can say everything ok I'm looking for them from 6 days never say never answered anywhere Order Number: YA16787980 dated 06/12/2018

NOT RECOMMENDED !!!

Dryer and assembly kit ordered on December 14th.
The kit arrives on December 20th.
On the 24th they tell me that the dryer is no longer available .
It can stay, it can happen. They say they refund me.

Still NOTHING (almost 500 euros).
I want to return the kit, which I no longer need.
Returning it costs me 10 euros . I have to keep it, it would cost me more to buy it (moreover I was forced to buy it to assemble according to their conditions).

Moral of the story:
- no refund after about a month
- a kit sent before the communication that the dryer that would no longer be available. I keep it.
- bad and not at all kind telephone assistance: around 2 hours of waiting

I still trust in your common sense. I will change my review

12/16/2019
SHAME ON YOU...
I'd like to know where my order is. Order # YA19134936 of December 3.
confirmed on December 4th .. Shipped from the central warehouse to the local HUB on December 8th ... and then .. nothing ... before it was scheduled for delivery on the 9th ... now it's not even there anymore scheduling on delivery ... The courier AMATI SRL does not reply to email or phone. emails sent to monclick completely ignored ... I have been buying via e-commerce for more than 15 years .. and this is the first time that I am in this situation ... MONCLICK ... Will you let me know something?
I don't know if the TV will ever come to me but I will certainly never buy on MONCLICK again and will advise all my friends not to do it.
I strongly advise against buying from this seller.

Very well. Excellent communication, efficient switchboard. Free transport and collection of the product to be disposed of in compliance with regulations and directives and included in the piece.

They cancel orders saying that the products are no longer available, but then you find them on their site at higher prices ... scam

I have already purchased twice on this site and I was very satisfied. The shopping experience was very pleasant and uncomplicated. Council.

No answer via phone 3 impossible that they take so long to get a dryer within 30 km n ord. YA19129568, if I don't hear the answer I will open a complaint as well as call ebay

I bought a (new) laptop at the end of February, I sent an email to ask for clarification about something that was not clear to me because the guarantee had already been active for several months. I never received an answer even after the covid emergency. The product also had a problem with the fan always on even when I was resting and I had to send it for repair immediately. No more purchases on Monclik.

everything perfect, ordered friday, 55-inch TV, super offer !, arrived home the following Monday! excellent is very fast

I bought a fridge on December 3rd and I still don't know anything. I want my money back
If not, the complaint is made

Hello I am trying in every way to contact you, on Saturday 14 I placed an order for a washing machine but I came up with the word NON EXECUTED I repeated it three times and at the end it was paid three times politely I would like back the 2 credits in excess and give me news of the arrival times of the shipments given that I have sent 3 mails and I have not received a reply, the order codes are as follows: YA19145019__YA19145008__YA19145006 kindly resolve this inconvenience I await your reply as soon as possible grz

Hi me or ordered a coffee machine porthole and 2 weeks have passed but nothing has arrived yet I can have some information thanks

I placed an order on November 28th, tracking no. YA19118985.
Since December 3 is delivered to the local courier, but to date I have not received anything yet. I kindly ask for quick information on this, since it is a gift. Thank you. 26/12: despite a reminder here and several emails I have not received any feedback. I simply asked to have direct contact the local courier in order to know how to receive the goods, given that appearance for almost a month! I'm really disappointed by the lack of communication.

Best price on the market for the fridge purchased, delivery times too long (3/4 days from delivery to the courier), the other sites deliver in 2 days at max

I summarize chronologically the odyssey that I lived, not to be quite time consuming:

- I ordered a microwave.
- They sent me a printer, instead of the microwave.
- Contact them by e-mail: ignore me.
- Telephone MORE 'OF 60 TIMES (yes), and I can finally talk to someone.
- they quickly resumed printer. But not send my micoonde.
- Mando other emails: still ignore.
- Pass another morning on the phone at which point I propose a refund. BUT BEWARE: the microwave I meant buying CE THEY STILL IN STOCK. It's available! Except that in the meantime have raised the selling price, and obviously they do not want to "waste" a "only" piece to honor the agreed transaction!
- After huge insistence, and waiting even longer than a week, finally send me the microwave.

Summary: NEVER 'MONCLICK!

I ADD ONE LAST THING: I carefully read the other negative reviews, noting that Monclick as tiny tactical defensive, always responding to the mat and with copy-paste:

"Hello Simona / Luke / Mark / John, to carry out checks on the incident we asked you your order number / your customer number / other information, but you you never responded."

Well, before Monclick use this cowardly strategy even with my report, I confirm as of now to anyone reading this review that I EVER - and I mean NEVER! - I received a notice from Monclick without giving immediate and comprehensive response. What you invent something else!

Do not purchase from this retailer.
It does not provide assistance in any way
Does not allow replacement of the returned product
Once the sale is made they disappear

A FREGATURA !!
I wanted to try, despite the negative comments, the covid period ... invest in Italian companies, etc ... AVOID MONCLICK !!

I buy a slicer, which arrives unopened, but once removed from the packaging (intact) I realize that the blade cover is broken.
I take the photos and send a return request on 17/04/2020. On 27/04/2020 I have the authorization to return, the courier comes and collects the package ... From there on a NIGHTMARE !!!
monclick DISAPPEARANCE, I have no communication from them !!
They avoid replying to emails, and if they do, they do it when annoyed.
0 attention to the customer !!
Hurried copy-paste answers, always the same: "we're waiting", "sorry", blah ... blah ...
Last in July: "Dear Customer,

At the moment the product is not returned to our logistics, we asked the courier to verify the status of the shipment.
If they confirm the delivery we will promptly issue a refund. "From there 0, total ZERO. 250 STOLEN
--- BEWARE LIKE THE PLAGUE--
Because if you go wrong, like other people who leave negative comments, you will be left with nothing in your hand !!
No money, no slicer ... it looks like a SCAM !!!

P.S. If you want to pretend you're interested:
Order number: YA19256507 of 10/04/2020 Customer Code: 00YW9T

It is 10 days since I started the return procedure for a product (returned No. 77792) and I have not received any information on how to return. I call customer service every day and no one answers, I sent written communications also via pec and no one answered. I'm losing patience, it's an infamous way of treating customers

I placed an order for an Asus N552VW Fi056t. The piece was available in the quantity of 3 pieces. I make the order, all right, then the next day I find out, calling the call center, that the piece has been used up, so I decide to cancel the order. The order was immediately canceled by the operator on Friday, and the following Monday the sum was reversed so that on Wednesday I got my money back. From the point of view of assistance there was no problem, I even requested a document showing the proof of cancellation and was sent to me by mail the next day. The problem, however, is that after an hour from the execution of the order, the availability of that computer still appeared. This shows that the information is updated too slowly and this meant that I had no money available until Wednesday. Furthermore the call center is only open from 10:00 to 13:00 and this is a very bad thing.

I write this review, for the invoice because everything went well for the order. The after sales customer service is AWFUL, there are customer services that manage millions of orders (Amazon, Zalando, Yoox etc etc) that there is always someone who HELPS YOU ..... As for my speech, in 43 days they have not been able to: send an invoice to a pec, or insert the same invoice in the fiscal drawer (which is by law). Do not try to call or write they will NEVER answer. My advice switch to strong manors:
1) publish a 1-star review (the more people do it, the more its strength falls online ... trust me they are of the trade; companies buy reviews to be able to join certain sales channels ..... this is often not known not even those who have an "online shop"
2) you can safely REPORT; (lawyers cost, but the Carabinieri or even better the Guardia di Finanza are FREE, the latter then enjoy reporting online sites to the postal police that are not in order.

IT IS A CUSTOMER'S RIGHT TO GET EVERYTHING IT IS FOR IT

The order number is YA16960833 ..

I forgot to write ... Do not buy ANYTHING ... They are THIEVES ... They are not traceable for any reason .... I REWrite NEVER BUY ...
Yet another modification to the review: they are so unfair that they block the calls of your mobile phone (with the anonymous number it is free), obviously they do not answer; but I am also naive that this procedure for customer service is ILLEGAL. At this point I have all the requirements for a good report, I was missing this to proceed. My legal department will be happy to pluck someone ...

they sell products that they do not have in stock and for reimbursements they take a long time, not at all satisfied with a service that is almost non-existent, I will not repeat the error

Now that I read so many negative reviews I understand where I went to fall. I can not help but recognize myself in other reviews in which are described inefficiency and ease in telling lies only to get out of their responsibilities. Anyway, my story is this: when I bought a fridge, I was first shown the wrong company in charge of transport, and then, when it was delivered, I found the surprise when it was opened. A dent on the freezer door. Note that the cardboard was absolutely intact and the fridge was protected by polystyrene. Procedure: opening the file and sending photographic documentation. I had to call after a few days to get news. The poor girl on duty told me that the request had been rejected because the packaging was not intact. Now I say how could I see the fridge without removing the packaging? Unfortunately, it is those companies that ruin the environment. Thank goodness there are so many other companies that seriously and professionally contribute to keeping this purchasing system alive. Please do not reply to this email as much as you want to say, I read it in many other attempts to justify you.

I have been trying to get a return of money for a returned product for 3 months because it is damaged, I can't finish the practice, but the money is taken.

Great store I had a great time. Highly recommended !!!!!

Order and shipping all ok, but for weeks I try to call and write for a problem on the invoice and nobody ever answers, bad after-sales customer service, order ya19158205

Reading these reviews I was worried. I bought a Samsung TV through the Sky Extra platform. The order was fast and delivered on time so that I installed it on Monday night, but unfortunately the image on the screen immediately presented a problem due to a dark vertical band that ran across the screen.
I proceeded to make the report from the personal area and then the following day to call customer service. After asking me for some photos, this morning they confirmed the courier's arrival on Monday to pick up the TV.
They confirmed that in case of availability of the product in stock, they will provide for the replacement and if not reimbursed. First, however, the return must return to their warehouse.
At the moment I can only say I'm satisfied, the problem of TV is absolutely not attributable to the retailer, but it is a factory defect. The only drawback is that I will have to wait another ten days to enjoy a new TV.

I ordered a 43-inch LG TV on their website (order YA19173510). I await shipment confirmation, but on the website the order is always "in progress". This morning I receive an email informing me that they cannot fulfill the order due to the exhaustion of stocks. So why do they confirm my order if they don't have the goods in stock? Unacceptable.

Compared to most of the negative reviews, I purchased a fridge on 10/5/2020 by bank transfer, received 17/5 excellent product !! Professionals !!

DO NOT BUY !!!!!!!!!! I purchased earphones on 7/12 to 02/01/2020 n. order YA19138756 nobody knows anything about it but the money is taken immediately, there is no customer service, they are always unreachable by phone, they don't answer by email. After some of my emails they sent me a tracking number, therefore I believe the product was shipped by contacting the courier and they tell me that they have not received anything and that Monclick wrapped up loads the shipping codes without sending anything. In my part this can be called SCAM !!!

GOOD MORNING TO EVERY DAY 05/09/2020 I HAVE PLACED AN ORDER FOR A GAS OVEN WITH BOTTLE HOLDER AND PAYMENT WITH CREDIT CARD, THE DAY AFTER I WILL GET AN EMAIL WITH MONCLIK'S CANCELLATION FOR OUT OF STOCK. TODAY THE BANK TELLS ME THAT THE MONEY IS STILL COMMITTED BECAUSE MONCLIK HAS NOT CANCELED THE PAYMENT, DESPITE THE EMAIL SENT BY THEM IT IS WRITTEN THAT IN CASE OF NON-EVASION OF THE ORDER MONCLIK DOES NOT PROCEED WITH THE WITHDRAWAL OF THE MONEY. TODAY, DESPITE MANY MAILS I HAVE NEVER RECEIVED ANSWER ON THE SITE.
I DO NOT RECOMMEND ANYONE TO PURCHASE ON THIS SITE AND IF THEY DO HOPE THAT ALL WILL GO IF NO IT IS IMPOSSIBLE TO CONTACT CUSTOMER SERVICE AND RECEIVE ANSWER. "the order number is YA19422515 now can you supply?

Purchase YA16793616 of 12 December, after two days they send me email saying that the product is sold out, FALSE !! The product has been put back for sale at a higher price (28 more).
I demand that I be sent promptly since the delivery was scheduled AT MAXIMUM by December 17th!
Do not answer that you are verifying my order, there is little to check, you just have to send the item I purchased immediately as the same is clearly available on your site !!

I placed an order with extra sky on 25/08/2019 ... with payment by financing.

Also for my delay in the documentation, Astrofinance approved the plan on 11 September ...

And who will pay as soon as the order is processed .. What happened to my order.

Summary of your purchase:

Insertion date: 25/08/2019
Order number: YA16938926
Total amount: 691.99
I give two stars because I am still confident, I am looking forward to hearing from you as it is impossible to communicate with the telephone and fax numbers.

Hello, I have written several emails for an order, never received an answer. Not at all professional.
I do not believe I will ever buy c / o your website, do not give assistance to the clinics

Perfect and despite the week of August the package arrived in two days!

do not pick up the WEEE ... the technique of making the WEEE collection button appear within 24 hours of purchase is, in itself, just correct, since it is mandatory for law but it is even more misplaced if the key does not appear !!!

Bad.
We buy a refrigerator on the site and wait confidently for a week but the order on the site is always in progress. We try to contact support and we can not talk to any operator. We try again until after a long wait with a gentleman who tells us that the refrigerator is not available and the order can not be processed. Then cancel the order.
If we did not call ourselves when they would let us know there was a problem ?! NEVER?!
We have been without a refrigerator for a week and we were waiting for the delivery of a refrigerator that did not exist! ABSURD!

I never bought from this store because the prices are not at all competitive (very expensive). This time I wanted to try because I could not find my object immediately available anywhere else. Having paid very dearly once I arrived I could see that it was defective. I tried to start the restitution procedure, without success, because the site in question did not respond to the forms they requested. Having badly managed to get in touch via E.mail they confirmed that everything worked properly (which is not true) then they told me that if they had not had availability for the replacement of the faulty object, its internal rules provided for the issuance of a voucher to spend at your convenience in your shop (refund of the money paid is not included). I leave the reader to imagine this comment in which hands I had fallen.

PS. Being a radio-repairer, I gave up their unhealthy after-sales service, personally repairing the defect. I DON'T WANT TO FEEL SOMETHING ABOUT "MONCLICK" EVEN FROM A KILOMETER OF DISTANCE! ... If one wants to sleep peacefully, he has to buy on "AMAZON" works better and is safer than a store near home.

I changed my mind after purchase and it is not possible to speak to an operator. I received a refund under after so many days.

Warning! They ship late and still do not reimburse. They even blocked me on their facebook page. Zero transparency. WARNING!

The worst experience I could have. Purchase a smartphone on the loo site that is available, I pay immediately (PayPal) and only after 4 days tell me via email that the article is not available although on their site it results in several colors including mine! I call the customer service (at least this seems to work, not expecting too much to get an answer) and tell me that their sale goes in stock based on price, so having bought at a certain price I was excluded because the stock is over , so even if on the site it is still available at a different price I will not be able to receive it. having paid with Paypal the return procedure is quite fast, but anyway I saw an important amount removed from my account for 7 days, it is a very important disservice .. Despite these damages do not offer or offer any coupons, gift or purchase solution different. I advised against them, I had read about cases similar to mine but I wanted to hope well, but no.

Product arrived at the indicated times but faulty.
After 3 days they never replied to my emails.

I bought the fridge, the transporter wanted 40 euros for the return RAE, absolutely illegal practice, never returned. After a while I bought a washing machine on eprice, I returned the transport and installation costs the same evening for arriving late compared to the appointment. Do some of you.

Given all the negative reviews, I feel obliged to give my testimony regarding the store and the delivery service to the floor. I bought a siemens tumble dryer on 4th October (41% discounted) (real), therefore with an excellent price. Today, October 9th I was handed over (free to the plan); what can I say, I am very satisfied and if there will be an opportunity I will certainly buy again from Monoclick. Thank you

my order number is YA16799050 I'm trying to contact us in every way but no answer, bad experience, and reading all these reviews I'm also afraid that nothing will be delivered, if I had read before I would not have bought

First very negative experience, they don't even provide the number of the shipment and if you call they can't give you information, saying we'll call you back, wait and hope after 2 emails and 2 phone calls I don't know when they will deliver me. YA16968267

The material received is excellent and the delivery times are also good. I have been constantly informed of the status of my orders. For now I am satisfied.

Absent customer support. Most of my messages have been ignored. Not recommended

I purchased a hotpoint washer dryer, excellent price but in line with other suppliers delivery entrusted to the courier Tecnotrans srl which I would say very bad. Goods entrusted on 05/10 and delivered on 13/10. The courier will warn you the day before and if you're good and if you're not passing after 10 days so you have to jump through hoops to be there.
After four reminders to monclick finally are they called me ..... if you continue with questomservizio vete delivery of little hope, especially because a home washing machine serves did not order a cell phone pouch. Ahh customer servizo is only operating from 10 to 13 and then between a complaint and quellosuccessivo passes at least 1 gg would be useful to also open a couple of hours the pomeriggio.niente to say about the piece and courtesy of the operators but the deliveries are so poor and suffers throughout the service.

Hello, never had problems with Monclick. I buy PC peripherals almost daily with same-day delivery. Very professional in advising. F. Gentile

Don't buy on this site. Purchased a paid washing machine on 17/04 they send me today the message that my order has been canceled. Tried to call customer service always busy. Now we will see how long it will take for the refund. I strongly advise against it.

The status of my order has been "approved / shipped" for 6 days. I tried to contact someone but it's practically impossible.
*** POOR ORGANIZATION AND NON-EXISTING CUSTOMER ASSISTANCE ***

I think a star is too much. Ordered a product on Monday, delivery scheduled for Tuesday / Wednesday. Wednesday arrives and obviously the order is still to be processed. I call the customer service (they answer, so to speak, 3 hours a day) and the phone does not ring (perhaps the line was off seeing how many will be in my same situation). I decide to write to their Facebook page and I am told that my order number does not exist. I publish the email screen with their order number and I am told that unfortunately they are overworked and that they would have processed my order. I request that my order be canceled since the product I needed in a short time, I confirm the cancellation always on the Facebook chat. After about an hour I am contacted by their customer service (hallelujah!) And the operator reassuring me tells me that they would have suspended the order and made the refund.
Today I receive an email telling me that my order has been shipped and that I have to reject the goods for a refund (eBay instead claims otherwise, doing as I was told they were to blame and eBay could do nothing about it) .
I will appeal to those who have to get this refund.

I ordered an electric broom and everything arrived according to the times, excellent product as described.

professional, punctual, capable and available people,
thank you

I purchased the roomba 616 from Monclick on the ebay portal with a very competitive price (189.00 euros). I made an urgent bank transfer on 01 April 2020. After a few days not receiving any feedback I tried to send an email, but there is no email to write to, you must fill in the appropriate format directly on the Monclick website which however does not release any ticket of the request, as well as no "take charge" email. After a few days I then phoned the assistance number where an automatic entry allows you to check the status of the order by entering the relevant order number. In my case, the order did not exist and I was invited to contact an operator during service hours. For some days I have been trying to contact customer service (most recently this morning - 12 times!), But the line is constantly busy.

Obviously the slowdowns are understandable due to the emergency in progress, but all of us are working in smart working these days and after 6 days from payment I believe that this behavior will damage the relationship of trust

Before placing your order, I recommend calling Monclick, in this way you can check for yourself if the supplier actually has the facility to be able to process your order or if it is efficient only in receiving payment.
While confident of receiving the product (... I don't know when and in what conditions) obviously my opinion on the management of the relationship with the customer is very bad.

Evening update: I receive an automatic email informing me that the order has been processed, I look forward to receiving the product.

i order product but after passing 8 days still not recived very slow shiping ,,, gls is not seriouse about it and monoclick too thank you!

I purchased a microwave oven, on the Monclick website it was written that this product was not in stock and it took 12 days for delivery. Order and payment sent approximately in mid-June while the oven was delivered on July 31, after almost 45 days. Patience for the delay, but if I had not telephoned the communications center, very kind, I would not have known that the delivery was delayed, but they were unable to tell me how much. We come to the actual delivery; the cardboard was intact and showed no signs of bruising, unfortunately when I opened the cardboard, I noticed that the polystyrene was damaged and the oven door frame was also disconnected (the most delicate part of the product). I read the instructions for the various complaints and, as I well knew, not having made the necessary reports on the bubble, I could not make any complaints. I would like to point out that electronics products, by their very nature more delicate, must be delivered by checking the entire logistics chain, from storage to the recipient. It was the first order and I must say that as ... "welcome", I expected better.

the product, declared available for immediate delivery on the site, was NOT also available from the external supplier. it took me 4 days and numerous calls to get the product I needed. I don't know if I'll use them again

Indications false and misleading information on shipments, total absence of communication with customers. Not responding make contacts with customers who ask about never received orders. Needless to say, I never buy more on their portal. Too bad, because there should be behind Unieuro SpA.

YA19128083 order placed on 30/11, from day 4 this blessed product has been lost, miracles are needed to get news, it was the first and last time.

Ordered PCs with bank transfer specifying the urgency of the goods ... after 1 week, receiving no start to solicit, but no one answered the phone. Twice I found them and once told me that the goods had left. I waited for the tracing of the delivery and after other days I called but they replied that the goods had not started, but that it was leaving. At the end after a further 10 days I had to cancel the order and claim a refund. A month later I have not received my 3000 transfer. I'll have to spend more money to activate an attorney. Simply shameful ...

Order delivery and product perfection
Everything really as expectations

Nightmare !!! But since you run away I'm coming to your vimercate offices

Excellent site aimed at customer satisfaction. I had a telephone contact for the accommodation of some discounts that had not entered automatically. They inserted them with kindness and professionalism. The processes between payment, preparation of the goods and delivery are a bit long. about 2 weeks pass.

PESSIMA ASSISTANCE AFTER SALE

Good prices, of course, but by law the first year of warranty must be managed by the seller, not by the manufacturer. They do not care completely addressing you directly from the producer.

Candy washing machine devastated
Ordered a top load washing machine in early May. Arrived early June. As the days go by, the washing machine is imploding: first the touch panel came off, then it started leaking. I called Candy assistance and they ask me 90 for the touch and 150 for the loss (it does not go under warranty as monclick declares it is not due to the model, but to my damage). I had bought several products (all with a few hitches, but arrived), but this time it will be the last.
Order number YA19333081. It is not possible to predict upon delivery that after a few weeks the washing machine will start to wreak havoc. No problem, I just hope it helps many people who read to choose other sellers who are more attentive to their customers.
Goodbye.

You must be ashamed! Zero seriousness, quick just to take the money. Unable to communicate both with monclick and with the courier they chose. No matter the extreme number of attempts made, call centers are and remain ghosts.

Speaking of your choice concerning the courier (AmatiJR), the next time I ask for delivery by staff of the Roma camp near here, so much the package does not arrive the same, at least saving 33 euros.

DO NOT BUY

Update: obtained full repayment via ebay. I repeat, don't buy.

I purchased a washer-dryer as delivery times, everything was ok. Too bad that having paid for pick-up and assembly, it was not very professional given that at the first wash the washer-dryer started to jump and make a deafening noise. Moving the washer-dryer I realized that it was not a transport bolt had been removed and the feet had not been adjusted. Since you do not answer calls I write here I hope you are more careful.

I'm trying to contact you by phone and email for a week, but it's impossible to get feedback.
Could I know when you will deliver the order YA16752879 of 11/15/2018? the transfer was made on the same day of the order.

2 days after the purchase, 2 orders were canceled, signaling that due to too many requests, they could not fulfill my requests. I wouldn't have expected it from such a big company, I go back to my usual ones even if I will pay something more, at least they are reliable in everything.

In my case everything went well, and I was able to buy an OLED TV for Black Friday at a very good price, and delivered to Parma exactly on the scheduled date.

Purchased refrigerator 3 days ago, and I was already delivered !! The guys who made the delivery, kind, competent ... have even taken away an "American" refrigerator without any problem. I can only give 5 stars for my experience

Bad service
It's almost impossible to talk with them
For an urgent order paid by immediate bank transfer I waited 15 days
The courier to whom they entrust the goods a disaster
Never again

Bad product bad service. long and complex return procedure. no they send you back the product but it takes at least two weeks .. you can see that I'm Unieuro .. crap !!