Monclick Review

Good morning, I want to express a bad judgment about the order of a TV service arrived with excellent times (as expected) but unfortunately broken. After a good 15 days, after immediately reporting the problem to Monclick srl, unfortunately to date I have not received the replacement item despite the undersigned has complied with their every request as "photos, declarations etc ... I will never buy again "on the Monclick website and I soon got involved in a legal action. Furthermore, the undamaged product still in the original packaging, given the bulky dimensions, is creating considerable space discomfort. It was for me my first and last purchase, leaving the large and efficient company AMAZON by mistake.

I bought a defective and malfunctioning induction plate, I requested a replacement and only after several days and only, because I contacted the telephone customer service, the one via email is non-existent, they took charge of my practice.
They made the collection on 22 September to date I have not yet received any news, except for the one that they told me at the customer service always by telephone that the product could not replace me, because the supplier no longer had the product and that they would have communicated them to the financial company that they would have reimbursed the product and that they would have sent me an email within the 48 hours that have largely passed.
I tried to hear the financial that my said that they had not yet received anything from monclick. I tried to call customer service which unfortunately is only active in the morning.
my order number is YA19398013 SO YOU CAN VERIFY

I challenge you to take the line with their phone number. I have been trying to call for 2 days and it is always busy. Bad even in the email replies that never came to me. I strongly advise against it and I cannot offer a minimum service. Since I can't answer, I add that after 2 minutes from the purchase I asked you to cancel the order but you said it had left, I asked you to send it to another address and you didn't even answer ... if you give me your email I will be happy to turn them all over. And anyway the feedback on Ebay remains.

The shipping very slowly, the parcel started from the company only that it arrived to me with convenience

Bad customer service and bad price management. It's okay to increase prices to 1 month from Christmas but feel cheated with imaginary discounts no !! A few days ago a product cost 89 and now it costs 20 more! and at the same time I also receive a newsletter announcing exceptional discounts ...! The first time I had made a mistake in trusting, but now I don't get any more ...

I paid 15 days ago a washing machine, no one knows where he is.

I have tried several times to contact Monckick by email and toll-free number to receive assistance on a defective product (YA19182643) without ever receiving an answer. Absolutely negative service, how can I receive the guarantee service I am entitled to ???

Telephone assistance to customers only in the morning is unacceptable in 2017, it seems to be back to the 70s

Hope you have no problem,
We received the damaged material from the courier, who came to us with the freezer "thrown" on the van, the neck evidently damaged
, signed subject to regular procedure, we are still a week away waiting for a reply
useless to call the number you don't even get to talk to an operator
useless reminder via email that has not followed an answer
We bought a freezer that we need for our tourist facility and it is there that you can't even use it
ORDER NUMBER YA19321211 in the hope of having at least one answer

The package has been stopped in Padua for a week and you are not contactable

Excellent service.
Fast delivery
Perfect installation
Friendly and professional

Excellent shipping and assistance by Monclick. Very bad courier, it is not true that delivery takes place after 2 working days. With today they are 4 working days (excluding shipment by Monclick) and the goods have not arrived.

I was skeptical initially reading many negative reviews but from the moment of purchase to delivery only three days have passed. Everything perfect, I can only give 5 stars.

As for shipping, everything went well, fast and package intact but I always make a note on how the product is presented on the site, or the image shown does not correspond to the product arrived as it is very clear that my PC (a hp microserver) is equipped with a DVD player but then it arrives without ... even the specifications I don't know or correct ... however I am quite satisfied.

Odyssey !!! I correct my previous review where I gave only one star, because in extremis, today I finally receive a washing machine ordered 15 days ago and entrusted to the courier for more than 10 days ... I receive it miraculously today after opening litigation on PayPal for a failed double delivery .. Well yes, on the phone I received calls from those who qualified as Monclick / Unieuro and who made a first appointment for delivery, then canceled a few hours earlier via a brisk and anonymous SMS, then a second completely unfilled without even a message. . Angry x teasing and disappointed by the service I open PayPal litigation, and warn Monclick call center of the unpleasant situation. The assistant tells me that they did not call me, perhaps it was the courier who passed them off for them, and that above all the courier had never communicated the scheduling of the two unsuccessful deliveries to them. The call center ensures that you solicit everything and contact the carrier as soon as possible. Miracle ... In the afternoon the transporter calls me saying that if I was at home half an hour he delivered the goods because he was already in the area ... Luckily the delivery had to be by appointment ... I advise Monclick to rely on transporters more serious, because they are the ones who put your face down and not the couriers. To be honest I have to say that I have been shopping on their site for years and it is the first time that I have encountered these problems.

If I came to pick it up on foot, I had already arrived home with the dishwasher and therefore I cannot understand the reasons for this slowness!
I await an urgent solution and delivery within the week!
ORDER YA19462918. For 5 days you have been saying that it has been entrusted to the Fast Est courier who when asked to confirm that the dishwasher has not yet arrived.
Regards
Biondan Filippo

I bought a fridge, at a very good price.
However, delivery times were disappointing (14 days), the fridge arrived and was assembled (Saturday at 7pm) and disassembled immediately because it was defective.
The installer took away my old fridge (working, but we didn't want him to spend Saturday night at our house reassembling it) and 4 days later I was still not told if a new one would be shipped or not.
In the end we opted for a full refund (thank you) and order cancellation.

My impression is that if you have time to wait (and to lose with calls to a customer service that does not always know or can assist), and want to save, MonClick can help you. Otherwise, I recommend vendors with slightly higher prices but better services.

Two stars rather than just one for the kindness of the poor employee, after we talked like 5 times on the phone, I consider her a friend now.

They stole ship and they had not even the scrubs. Bad Customer Service.

Order of 27/6 partially completed. From that moment there was no more to contact them or contact them. and say that they want the goods paid in advance. Very bad customer support. Avoid

Excessive delivery times! It is my first order on this site but it is not possible that after 10 days there are no news yet. I speak to the owner and those who work there: I am Italian and I would like to see Italian companies that stand out, not foreign ones, but of course modern times must be taken into account. If you sent me the pieces I used to do it first ...
The carrier companies you use and should deliver orders do not respond to phone calls or e-mails and do not have tracking, an indication of low professionalism.
Your other competitors call you after 1 minute you have made a report, your company policy is to answer only and maybe, from 9 to 13, saying that the order is being delivered ... or we are in 5/12 working days. Not
we are right there! Take this review of mine and make it a treasure like all those shown here, otherwise your competitors will eat you in one bite ... Order YA1695615.
PS. But as the average of Google reviews are, they are all negative and it is an average of 3.4 ...

Parcel sent openable as WITHOUT seals. Necessary content check on delivery. Delivery documentation NOT issued by the courier.

The phone that is always busy does not respond to emails and the answering machine serves no purpose! Order after 4 days still in progress and delivery times not respected. Bad service I strongly advise against

Ordered fridge on August 2 - paid and not yet delivered - send mail - call to date no answer order YA16684370

Broken Television Order Number: YA16779288 of 11/27/2018

Requested entry date: 08/12/2018
I made the scheduled pickup on 27/12/2018 indicatively from 13:00 to 16:00, we had to take us to Bartolini the next day, with delivery at @Unieuro di Forli.
January 10, 2019 We confirm that the refund of 279.00 related to the order YA16779288 has been executed.
I have not received anything at all today, when it takes only one day for a refund.
How long do I have to wait for my refund?

Very bad purchase only money thrown away goods that arrive damaged

Dishwasher purchase, delivery by appointment and used collection. A week after the order, the courier Amati jr calls me to book the intervention. Proposal Sunday morning 9-12 am ... well. On Sunday at 9.05 am the installer calls me to say that within 5 minutes he arrives .... well. Installation of a built-in dishwasher with a door that is removed from the old one and placed on the new one. Functional test and water leakage ... very well. Withdrawal of used and kind regards. You can't do better than that! (PARMA area)

bought a haier le65b7000tu TV, it does not work as smart TV, despite several attempts on the site, I could not find how to review the product, nor how to make it. never again purchases from monclick

bad seller inafidabille and without words, mai piuuuuuu, refrigerator never arrived

With monclick always everything perfect and I hope I never have to claim the guarantee ...

Shameful company!
Done on December 2nd, paid with Paypal (money already taken of course), order still outstanding.
Unable to speak with their customer service: telephone lines always busy, no reply via email, I also sent a fax.
No reply.
Stay away from this company

Order: YA19131245

Goods available but courier to whom they rely ... unreliable. Soft post-sales assistance. Expensive and late deliveries

Order number YA16783127
an article, received a non-conforming article after 5 days I try repeatedly and in vain to contact the seller by mail, by fax, by phone .... no answer ... to make I should also ship at my expense? are we crazy or what? strongly discouraged .... a star because less is not allowed

I purchased in two different orders at Monclick, a washing machine first and a washer + dryer then.
FIRST ORDER YA19124388
SECOND ORDER YA19132092
It is not so much in the post black friday processing times I am complaining about (also because Monclick has issued a 10 euro voucher), I am rather complaining about the difficulty of making telephone contact with Monclick which reserves too short a time in which being able to contact them, especially because unlike similar online realities in the electronic field, you can NEVER get on the line.
To exacerbate the situation in an insurmountable way, it is the agreement signed with those rats of Amati JR for the delivery of the goods.
I have an order entrusted to AMATI on December 4th.
To date, December 12, nothing is known yet about the shipment, they don't answer the phone, not even the emails.
I find that it is really low-key people to rely on unprofessional subjects who, however, manage the connection between online and reality, and therefore actually manage the final experience, which is what matters, towards the user.
Rhetorical question: in your opinion, if I break the washing machine and I am broken down for this problem, purchase from you, it is conceivable that it can well sponsor your store and your service if from the moment of the order 29/11 on 12 / 12 still no trace of my product?
I think the answer comes by itself.
My suggestion is to change courier and enhance your customer care, differently, slowly, you will lose customers.
The price don't forget that it's just one of many factors, not the only one.
------------------------------------------------
THANKS FOR THE ANSWER the problem is that however the problem has not been solved.
I REITERATE that I have been waiting since 4 December to have NEWS from my WASHING MACHINE that I PAID in advance I don't know if the matter is clear.
Either soon I will be given ACCURATE information regarding delivery, or I will proceed with PAYPAL to get a full refund for my orders
FIRST ORDER YA19124388
SECOND ORDER YA19132092
I also remember that the fact that the courier manages the last mile and specializes in delivering to the plan, does not grant them the right not to provide precise tracking, not to be organized and to have fictitious numbers and to be uncontainable. It would be enough to provide a precise delivery date, while instead they are cialtroni pretending to be couriers. I await a response otherwise I will provide otherwise

SITE TO AVOID !!!
With the excuse of damages created by the courier they did not take charge of other product problems.
(Whirlpool Microwave) with 2 months of life and already 2 times gone into assistance.

Hello,
We start from the day of purchase, 25-11-17 I registered or made the payment and after nothing? I went to my personal area and I see them that it was delivered to the courier on 28-11-17, until today I had no news and I am told by the courier who will pass tomorrow afternoon from 15:00 onwards? So it was not possible to make an appointment and should I take a half day off ??? It is not possible since I am responsible for a company and that I have to keep the production going. Tell me what seriousness and this, I will tell you that my work colleague has advised me to you because you set an appointment with your courier at a precise time maximum one hour and then off each one on its way!

Certified products, quality of professional shipping

I purchased a dishwasher 2 days ago with immediate payment, with express and conditional shipping (paying) and for two days I try to call but the phone is not always out of order, I wrote mail from the contacts but zero, answer. if you do not receive an answer later today, Monday I'm going to file a complaint in the police for fraud. The expedition is the YA19142458 of 11/12/2019 and still no updates to date, it is shameful.

Courtesy, professionalism and speed ... what more could you want ??

Excellent service, absolutely respected times, perfect packaging and excellent delivery. The product is in line with expectations, in order to better assess'll wait a while.

9 days have passed since my order and all I know is that the order is traveling to Udine, delivery to me closest to the shipper. Nice service that cost me 29.90. How can I be satisfied? And to publish my review you ask me at least one star. Zero stars I give you.

After one week the goods are not delivered. According to the site, the goods had to be shipped within 24 hours. Non-existent customer service! Unable to contact someone to resolve the issue

ORDER CODE 1: YA19415858
ORDER CODE 2: YA19418438

I keep calling for the return, no answer. I contact them by email, no one replies, and the return procedure is open from 31. Bad service

Bad customer service.
You have to hope you don't need their support that you can't speak to.
Then they also play with the fact that they have offices in Italy but they are Austrian ... and you can't talk to us.
To AVOID

After ordering and paying for an appliance, I received the email that the product is no longer available and that the order has been canceled ....... it is not a pleasant thing.
The order number for case verification is YA19456073
Customer Code: 00JO2I

we thank you for choosing Monclick.
We are sorry to inform you that due to the excess of requests received due to the exceptionality of the discount applied to the products, we cannot fulfill your order due to out of stock.
Your order was then canceled and the amount spent will be fully reimbursed by reversing the original transaction. If you use a credit card, you will be asked to restore the committed ceiling. "
A question arises: But aren't stocks managed automatically by the e-commerce software?
P.S. The discount applied to the product wasn't all that great, since I found an identical product at a lower price online

I ordered and paid for a dishwasher on July 21st and I haven't received it yet ... draw conclusions yourself

ABSOLUTELY to AVOID like the PLAGUE !!!
Paid and the goods are not seen after 18 days!
Zero customer support, they cannot be reached in any way !!
Open complaint via PayPal .... and if it does not arrive by May 10, I refer the money back.
First and LAST time with monclick .... NEVER AGAIN !!
Order number YA16620687
But how?? check the reviews on Google and you are not in contact with yours .... "Customer Support ???
For charity....

THEN, HAVE YOU CHECKED ?? .... I know so much about NO !!!

I do not recommend anyone to buy on this site. The merchandise they sell is broken and they have no intention to return or refund.
they never answer the phone, the mail. I had to send a PEC and call them at least three times a day, they never answer, and when you're lucky they pick up the phone they dismiss you and tell you: we'll let you know.
moral of the story I had to contact a lawyer and now we will see how it ends.
P.S. I bought a TV worth 619, the package was intrego but as soon as it was mounted and turned on, it was noticed the broken display, factory and not of shock.

Update of 5/12/18: I am still awaiting a reply.
-------------------------------------------------- -------------------------------------------------- -----
order of a Samsung Qled TV for the modest sum of 1,999.00 made through Sky extra on November 23rd. Confirmation of receipt of payment received on 27 November with the premise that "within a few hours" the TV will be entrusted to the courier. From there, nothing, if not a message, on facebook, which confirms that the goods are ready and that "they are verifying with the logistics". and in the meantime another day has passed. telephone customer service EXISTING (do not believe us when they ask to leave the number to be contacted, because they will NEVER contact you again), answers to the ZERO mails. shameful, I'm about to lose patience. I wish I could give zero stars, but unfortunately you can not. Ah, and before you ask me (again) the order number: YA16766846.

Do not buy from them, do not answer the phone calls, do not reply to the email, do not communicate anything about delivery times that are far from 4/5 working days indicated in the site. The courier Amati jr is absolutely untraceable by phone. We hope that sooner or later the refrigerator that I bought arrivals, I begin to doubt it.

I purchased a refrigerator with order number YA16915284 on 11/07/2019. To date I have not received contact from the courier for delivery. I never solicited never received any feedback on this. Seeing the other reviews, I seem to understand that I am one of many. I am proceeding with out-of-court resolution of disputes (through the European ODR platform), and warns my lawyer before resorting to the GdP. Let's see if something moves ...

Order No. YA16682655 of 31-7-2018 paid immediately. After more than two weeks you do not hear and you can not see anything. Repeated phone calls to Monclick and Amati Jr but no answer! I proceeded online with the practice of withdrawal, after two weeks no answers and no refund. To avoid!

I ordered some adhesive labels, on the site it is available after 2 weeks that have not arrived, I called the call center they infamous me that it would only be available in another 2 weeks.
so I had to cancel the order.
but I say they could not inform me before it takes more than a month for these blessed labels?

Non rispondono alle email e al telefono. Pessimo servizio. Non comprate nulla.
Numero Ordine: YA19479231 del 31/10/2020. Vorrei essere richiamato.

The distribution company (GLS) does not deliver as it should!

Purchase notebook Saturday 30 May 2020. Today 01 June 2020 I have no communication I decide to enter my personal area and cancel the order ... you cannot do it .... zero assistance ... call center non-existent ... now I call pay pal to see if they help me ... they have no customer support ..not purchased from this site. now i have contact with paypal dispute YA19328422 is open order..add if after the purchase rules of both Pay pal and this site I do not get the cancellation cancellation refund. Danaro takes a report from the Guardia Finanza and power of attorney together .. I'm not the guy who gives up

Order YA19141652 of 10/12/2019 cashed transfer but no type of communication. It is ready for shipping. Send various emails without any reply. Call unreachable. Very dissatisfied! I correct. Object arrived. In the end, all is well. They could be a little more communicative especially if flooded with orders.

THREE consecutive non-working objects. One can be there, two seems strange to me, three is really exaggerated. For two months the courier delivers, I turn on the tablet (Huawei M5), this gets stuck and ceases to work, I have to return. Delicately from Monclick.

Update
I provide the order numbers, from the most recent. They are: YA16732381 -YB16707206 - YA16697390

Give this company a VERY WIDE berth! Order made - order paid - mail to say "order blocked" - customer service phone such poor quality, impossible to hear - messages left, not answered - need I say more. Don't go near them.

ORDER NO. YA 16925880
Thank you for the response "Monclick" BUT - It has taken another day to check my order and - nothing!

I ordered an LG TV after the payment was made they sent me an email telling me that product not available practically they sell smoke. Maybe they are competitive price. Day 2 are lost for those in urgency.

Last month I purchased a TV on the Monclick website (order no. YA19112639) but as soon as it was opened the package was damaged with a broken screen. I followed the same procedure (2/12/19) the same day, sent the email with the photos, followed by other repeated emails without having received any feedback to date.
Attempts to call the customer service over the phone have failed because the number is constantly busy.
Obviously I have not received any refunds.
I also see on the website that the product is no longer available.
If I do not receive an answer, I will contact the competent authorities.

There is no customer care that responds quickly to phone calls, so they can sell good products at great prices but at the first mistake touches wait weeks.

DISORGANIZED and NOTHING OPERATIVE - ZERO AVAILABILITY
I executed an order last week 21-07 - 19, Monday I get the message from the courier BARTOLINI, that the object is in firm deposit with them for missed or incomplete address.
I call the courier who I respond kindly telling me that now is the sender must confirm my address.
Recall Monclick that I am two days waiting for them to answer the telephone or e-mail where I ask them to contact the courier to reconfirm the address they specify each time.
I am still waiting while the money is well taken ...
Congratulations
Order YA16919680 give me feedback THANK YOU

Ordered Philips TV with expected arrival by Friday 4th August.
As of today, Tuesday 8 August I have not yet received anything and the shipment track does not indicate any expected delivery date.

Experience not to be repeated, they practically stole my money and gave me nothing ...

I ordered two cartridges for printer with payment by bank transfer. After a few days they wrote me that the item is out of stock but they still haven't refunded my payment.

Great price, fast shipping.

My new point of reference for future purchases.

Unfortunately I have to give a very negative opinion. I bought a dryer that came with a completely opened side panel and with paint missing due to the cart that the carrier used without care for unloading from the truck. Now I find myself with a product that is not worth the price I paid, due to incompetent people.

Taken a washing machine at 259 euros with assembly and delivery when in the mall it cost 369 excluding delivery, which is to say very satisfied even by the courier who used that brought me to the first floor and mounted without problems.

I bought a fridge, after reading all these negative reviews and I can say that, the fridge arrived earlier than expected I was contacted the day before with 4 emails, plus 1 phone call for delivery, they are very professional, the fridge works, I'm very satisfied

Disaster
Order YA16748755

I have been waiting for the dishwasher for a month.
I have no words.
How Much are you INCORRECT
Telephone always busy
They do not respond to emails

in 6 days with Sat. and dom. everything was concluded in accordance with the agreed (product and delivery) satisfied. Very nice delivery people, such as contact staff.

Regarding the shipment YA16769946 I asked for information as the courier (no one knows who) was transported to the local office on 29/11 / 2018.I did not receive an answer. Fortunately I bought through ebay and I am protected. mom is without oven and seriously started to get mad.
P.S. First time I leave a negative review on the net. I will wait a few days and open a dispute.

after 30 days no news of the goods ordered and paid in advance

I placed an order (YA19403260) and they canceled it for me, now I understand it may have happened that there is no availability in stock a mistake happens to everyone, but still today no one has come to tell me the timing of the refund ... And not even when they did and if it went well ... nothing ... I try to contact them no one answers ... I try to write no one answers ... My refund?

Bad, they canceled the order of a video card offered to attract customers and after a week they still have not refunded my money, besides making me lose another offer on another shop making me believe that I have completed the purchase, they are causing me further damage by not refunding the money spent with PayPal when the refund should be instantaneous, I cannot buy anywhere else, not having any more money on the prepaid card

Good evening! Almost two months ago I bought a candy vita washing machine and it failed as soon as it was turned on. I send an email describing the problem and opening the relative files and after 15 days the courier comes to collect the product. Now after almost two months I have not received any response, they called me but nothing is heard, and I have not even received a refund.

Object complies, but do not issue electronic invoice required multiple times

Everything perfect, articles as described, fast shipping and quality assistance.
I bought several times over 4 years and never had any problems.

Great price and great TV I thought the delivery was faster but otherwise I saved

I purchased a dryer on November 23, 2019, to date I have not yet received it. They say it is at the local depot, I was contacted twice on Friday saying that they were delivering on Sunday, I replied that the delivery is at a shop and on Sunday it is closed we are on the third Friday and still nothing. In the meantime, I have "managed" to speak to the call center which told me the same thing 3 times "I will immediately make a report and will be contacted by the carrier" this 2 weeks ago and last week. Same thing and same result, the dryer does not arrive. And strange thing there is no way to have a contact with the carrier or to know who he is, it seems a state secret. I see myself forced to take back the amount paid.

One of the worst online sales sites, ordered a printer accepted payment, the following day I notice on the site that order had been canceled, I also ask for explanations because I had used a 50 euro voucher that I would like to be refunded to me, what they call customer service and to say the least shameful I will have forwarded 20 requests not to speak of the calls to date I have not yet received a response.
Do not buy anything unreliability to the nth power !!!!

The delivery was superfast and the price of the ice cream maker bought the best .... I am very satisfied !!!!

I gave 3 stars for one reason only, I looked at the reviews after buying a washing machine. I got goosebumps !!!! you always have to look first! I must say that my concerns, were quite unfounded, in fact, the product was put on shipment the next day. I had problems with their courier, who did not come down to mild advice about the fact that the hours of those at work are very limited. However good, .. advice for the future as long as you can not lose all the customers "I hope do not happen" to rely on the deliveries from companies known by all much more present throughout the Italian territory and better organized