Monclick Review

I order a washing machine on 11/30/2019. The Fast.Est courier of Padua informs me of the delivery for 17/12. The courier does not show up. I call and they tell me that the boy forgot to load him on the vehicle. After 3 days of silence, I call the courier who replies that they no longer find it in stock. I call Monclick on 20/12 and cancel the order. They open a "REJECTED" file for me, but I have never seen or rejected the product.
The day after canceling the order, the courier calls me to inform me that they deliver the next day, which is Sunday (the washing machine has reappeared!). Given that the deliveries write to make them from Monday to Friday, I could not have collected it anyway because it was canceled and I would not have been at home on Sunday.
Now the ordeal to get a refund begins, also because finding an available operator is difficult, you need patience and perseverance. I don't tell you all the steps because it would be long. Among various emails, phone calls and promises to resolve in 24/48 hours, a Monclick operator tells me that they cannot refund until they have the product return documentation. I call the courier and he replies that the washing machine is still in their warehouse and they don't return it to Monclick until they have a pile of material to return, and at the moment they only have one product to return. Ergo it can take months.
I call Monclick back and receive yet another promise. After the recall deadline and another operator replies that it is not fair that I have not yet got my money back (come on?) And opens a refund procedure.
I end by saying that the refund arrived on 29/01/2020, therefore 41 calendar days and 25 working days from the cancellation of the order.
This is my experience. I will not buy from them anymore.
Monclick will be able to answer with many beautiful phrases, but the facts are more important to me and I believe that if they want to build customer loyalty they must improve the after-sales service. Best wishes.

good morning. You canceled my order after having cashed in my credit card and I am waiting to restore credit card credit but for a week I have no answers. order YA19353062.
I await an answer.

I ordered a Samsung TV (YA16700339) with bank transfer. They never contacted me for shipping and they canceled my order. I have not yet been able to know how and if I will get my money back (several). Unable to contact them, an average of 10 calls to take the line. customer service actually non-existent. I wish you never to deal with them.

Good evening

The courier should have advised before delivery, unfortunately it was not done. Nobody called me despite I paid for this service.
I found myself seriously in difficulty because of this disservice.
Considering also the dimensions of the purchased product.
The courier didn't even listen to my complaints.

Sincerely

ROBA DA MATTI: Leave all hope or you who entrust yourselves ...

Ordered November 21, the washing machine, I do not know where it is.
I tried to contact both monclick and the transporter that the assembler cooperative ... I can not seem impossible, ghosts ...
I have done several surveys to see who they are and how they are organized ... I understand that they are "well organized". Before Christmas I will go to the carabinieri and denounce the directors of the three companies for fraud and theft.

friendliness,
Andrea Provenzali

Purchase safe and fast, courteous in solving problems not their fault.
Until next time

With Monclik it went really well!
Everything perfect and on time.
Thanks Monclik

I make online purchases since 2001 and this for all I care is the biggest e-commerce site I have ever used.
I made a purchase on October 15th for a dryer and after 1000 excuses and product changes (with a further economic outlay) to date (4 months later !!!) I still don't have the product bought and paid for.
also the customer service assistance was an experience for me to forget. I sent phone calls and every time they told me that they would let me know ... I never heard them if I didn't solicit them .....
WHAT ABOUT ME MONCLICK NEVER AGAIN !!!

The day 19.03.2020 nr.020000487234 an order that was shipped with brt. But it is not shipping. I can not contact them send email impossible. I will go to the courts. advise against

They shipped quickly, the problem is that they rely on a courier that hasn't been seen yet. 6 days and my fridge hasn't arrived yet and I don't know when it will arrive.

The courier delivered the wrong product, it had to return within the next 2 days but nothing. I contacted monclick support several times but it did not solve the problem. I only buy on the internet, I missed monclick and will hardly return. The delivery was overwhelming.

I correct the review after a month bringing the stars from 1 to 4, they delayed the second delivery because they were on strike .. who knows if it's true. and then they brought me the fridge on the first floor which was not expected, they forgave themselves. cold now I can excuse them.

Good morning I need info on the order I made on 14/05/2020 n. YA19309373 with financing rate 0, thanks.
Horace De Salvatore

everything perfect tv ordered on July 14, 2020 arrived on the 17 intact and functioning order made through ebay
but the super negative note the almost unavailable customer service is used to make the customer feel safe otherwise you have the feeling of being scammed

As per the instructions on the site, I have converted the amount of the Teacher's Card into a discount voucher. For 3 times in 12 days I ordered a notebook paid with the teacher's card and with Paypal (Orders YA19247855, YA19254248 and YA19266196). Each time the product was available but the orders were all canceled with the same justification (excessive number of orders for the offer and consequent exhaustion of stocks). I have not been refunded the amount of the Teacher Card (but simply reactivated a discount voucher of the same value, expiring in October, to buy on their site) and, with the last cancellation, I have not yet received notification of the reactivation discount coupon. In addition to being an incorrect commercial practice (products available at the time of the order, but magically out of payment after payment), the seizure of the amount of the Teacher Card prevents me from buying the notebook I am looking for at other stores. Have I been scammed?

incompetent (do not know what a transfer for tax deductions ...), do not meet the advertised deadlines. I am waiting for 10 days for a refrigerator! other than 24/48 hours advertised! ABSOLUTELY NOT RECOMMENDED

I purchased a 43 "lcd tv brand lg competitive price compared to the others, made purchase on 10/5 and received tv on 15/5 all the contents of the box in order nothing broken, the tv works well I have nothing to object shipping fast and good price.
It is the first time that I purchase on monclick and as with other online sellers, they have also communicated to me the order received, the shipment made, etc. with a lot of tracking of the package. In contrast to other reviews I can say that I found myself well

So far a very negative experience. Paid the computer with my bank transfer on 11/13/2019 (therefore immediate payment confirmation), order confirmed but then remained pending transfer until Monday 11/18/2019. I had to contact them several times, ridiculous customer care service, they answer only 4 hours in the morning then it is impossible to contact them until the next day. Among other things, they never answer, they leave you from 7 to 9 minutes at the mercy of automatic voices that remind you that on the site you can check the order status and then ask you if you want to leave the number to be contacted. After a dozen calls and numbers left, in the afternoon, calmly, they call you back but they know nothing more than you know or give incorrect information. I particularly want to give two honorable mentions to two phenomenal operators: Roberto who tells me that it will take from 4 to 10 days for the shipment (when instead I selected the shipment by express courier in 2 days), and Amandine that to my explicit request for delivery times I replied that when the courier will be given I will be informed of the tracking number .. a bit like saying that when it arrives it arrives, in short. Congratulations, you have been fantastic. After my report they put the item on consignment but they can't tell me when it will pass into the hands of the courier and when it will actually arrive. Meanwhile, the money (2000 ) took them and I'm afraid I ended up in the scam that they did to others with the product that will then be unavailable and magically reappear increased in price. It is a modus operandi that I noticed while reading the other reviews and it prompted me to write this. However, to date 11/21/2019 I do not have certain information on what happened to my computer and my money, and I already tremble for the shipping they make without any additional packaging, just to save 3 at the expense of the buyer. As long as they send something sooner or later. I look forward to reading the pre-packaged answer below. Ah, my order number is YA16993341, now I know it by heart and this would be enough to explain the bad quality of Monclick's work.

Update 11/22/2019 8.50 am: The order went from "shipping" to "working" confirming my fears about the seriousness and correctness of what was said by the operators. I wonder in which of the scams that have happened to others I will end up..money no longer available? reimbursement not executable? spoiled goods if it ever arrives? or a sum of all? Even today I see myself forced to spend the morning trying to contact them by phone and e-mail. Don't buy from them or risk ending up in these scams.

Update 11/22/2019 9.24 am: A miracle, I managed to take the line and talk to an operator at the first call! After wiping away the tears for the emotion and explaining my fears, the operator Francesca explained to me that there is nothing to worry about and that the goods were processed today with delivery scheduled for Monday. I asked for confirmation of what was promised by e-mail and after a few minutes wrote to me confirming that the goods were processed on 11/22 at 8.49 and that the courier's tracking number will arrive shortly. At the next update, I hope positive. We have gone from a star to zero stars. Improvements.

Product correctly arrived but defective ... IMPOSSIBLE to communicate with the assistance service, practice of return made immediately (order number YA16937732) but for more than a month NOT AGAINST ANY notification or withdrawal call. VERY BAD SERVICE TO AVOID, DO NOT BE FELT, DO NOT BUY at Monclick.it

Extraordinary experience ...... fast delivery on time even when it came to contact me to install the fridge I bought.
Thanks Staff

I purchased a washing machine for around 580. The same model, I realized only later, was sold for 180 less on the ebay channel always by monclick. I contacted the customer service by email to ask for the possibility of having a refund equal to the difference between the two amounts, but they have not yet replied to me (more than a week has passed) and they have also planned to update the amount on ebay. The appliance works properly, but customer support is non-existent. I reserve the right to change my opinion should I be contacted.

Update 05/12/17
To date still no feedback from customer support that has been non-existent. Although the product is functional I will no longer buy here.

Ordered refrigerator with code YA19137939 on facebook do not answer the phone do not always answer busy, there is no arrival date anywhere ............... how do you know when my fridge arrives ??
Yes, but how do you know when it will arrive? I need this week otherwise I cancel order

Seller with competitive product prices can be improved shipping courier company not very reliable with delivery times, contacted to arrange delivery time which was supposed to be between 09.30 to 10.00. Arrived at 12.30 pm without having any call that warns me of the delay, tried to contact the TECNOTRANS customer service the logistics in charge of delivery but without any response.

I ORDERED A LAVAZZA JOLIE COFFEE MACHINE, I PAID FOR IT, AND I HAVE ANOTHER MODEL! I WOULD LIKE THAT THE MODEL I PAID FOR OR THE REFUND HAD BEEN SENT TO ME. OBVIOUSLY SEND EMAIL, PEC AND CALLED, WITHOUT ANY REPLY!
since you answer here .... order number YA19461347

Bad experience. I was refused the order of a washing machine already paid by bank transfer, and I am still waiting for a refund.

Completely unreliable site. Be very careful with the offers.
Forced to put a star ... but it doesn't deserve it!
Very attractive offer of an HP Notebook. I don't think twice and proceed with the purchase on Saturday 17 February. I pay by credit card and receive regular order confirmation in addition to confirmation of the bank's payment. The following Monday comes laconic communication from Monclick that they cannot proceed with my order, canceling it and, without a shred of explanation! They say they will proceed with the refund of the amount paid ... I still have not seen anything ... also they write in their order confirmation that the real withdrawal of the money on the card takes place only on shipping ... IT IS NOT TRUE !!! They take the money right away ... THIS IS !!! I do not want to get lost in legal quarrels but I know that the purchase contract takes the form of payment and receipt of the order confirmation and therefore I could oblige them to respect this contract ... but time and broken boxes play their part! I prefer to make my experience public ... to you to judge!

SCANDALOS !!!
Software ordered on 10/06/2018 to date (21/06/2018) is accepted, but not yet in progress; I tried to contact support 4 times by phone, but it is always busy and it is not true that they call back. For the order I also used the Teacher Voucher and paid the rest by credit card (duly authorized payment) and at this point the money from the voucher has already been pocketed without letting anyone know anything. Tonight I decided to cancel the order since I don't want the money to be withheld from the credit card at the end of the 23rd day without having sent me the goods. I hope the cancellation is successful otherwise I will go through legal channels since in these terms it is a real scam. I trusted since the site is accredited for the Teacher Card, but at this point I will report it to them too. I added a star in the rating only because otherwise it won't publish me.
Order YA16646080

everything is perfect, from packaging to punctual delivery, I will certainly make purchases again on this site

I'm still waiting for the washer dryer I ordered more than 2 weeks ago to arrive. Customer service active Mon-Fri 10-13 and not resp. E-mail. I had had problems with the order of a fridge some time ago but I decided to give it another chance but I was wrong. Monclick never again.

I ordered a Samsung fridge. On delivery, the following things happened:

1-the courier refused to have the reservation affixed with reserve on the forms

2-the courier has refused to put the fridge where requested and to install it as requested in the order. (For us it is impossible to move an object of that size)

3 - once the packaging has been partially opened it has been shown that the support foot of the right front fridge is damaged. Making it difficult: a) the support of the fridge b) the correct opening and closing of the door effectively preventing the use of the fridge.

Everything was reported to Monclick through the procedures established by them: no response was received. It is also impossible to talk to the call center. There is no way to contact an operator.

So: unusable refrigerator. Money lost. Be careful ordering large items, you will surely have problems.

I order an oven on August 7th. After 5 days I receive an email informing me that the product is not available; among the various options I choose to be contacted by customer service to evaluate an alternative product.
I wait in vain for 2 weeks (I say it's mid-August) then I try to call. I called in various time slots: never got an answer!
I left my number to be recalled: nothing!
I filled out the online assistance form: nothing yet.

At the end I canceled the order, and luckily I had paid with Paypal: in fact, failing to get neither response nor refund I had them intervene to get my money back.

Bad experience: it had never happened to me before!

We received the goods in less than 24 hours, unbelievable!

You are a huge company with great potential, but you work very badly, I will speak ill of you to anyone and advise your company against anyone. I called assistance several times but nothing, I left my number but I was never called back. I arrived in number dj tracking, set a time, and after 6 days I get a message telling me that the delivery is moved to the afternoon by 18. Can't try to call them that they don't answer. Then the courier calls me and tells me for the 19 arrival, but it is to be seen if he will really come. Do you pay the day off now?

UPDATE AS YOU REQUESTED, EVEN IF I DO NOT UNDERSTAND WHY YOU REPLY NOW AND IF ONE CONTACT YOU NO, YOU MUST ARRIVE TO WRITE AND GET NEGATIVE REVIEWS. ASSUME COMPETENT PEOPLE THAT RESOLVE THESE PROBLEMS AND MAKE MONEY.

**** ORDER YA16932344

YA16958806: Practice opened (84765) regarding a TV arrived broken 4 days ago. Since it's not about Amazon I have to start worrying ... I guess ...

I purchased a Lenovo Thinkpad X1 Carbon 7 gen notebook online from Monclick. Order processed in 24 hours and delivery by express courier in the following 24 hours. Undamaged original packaging, perfect new product. From Vimercate to Siena in 48 hours with nothing to complain about. Congratulations! On the official website of Lenovo Italy for the same product, higher price and estimated delivery in 4 weeks.

Monclick is UNIEURO Group (sole owner of Monclick), they have found a way to sell products defaultive / porartati back from the shop / unieuro.it and they can not sell them.

Go Altroconsumo.it and DENUNCIATELI.
it's free

Goods arrived incomplete without sealed packaging and non-existent assistance. Very bad experience !!!

Order YA19137650 of December 5 not yet arrived after a delivery proposed for December 22 (Sunday not foreseen in the delivery counts) and not accepted; from then to today January 3, 2020 despite requests via site and tested by phone, I was left without any information. Order regularly paid ...... DISAPPOINTED !!!!!!!!! REPLY PLEASE ALSO ONLY TO KNOW YOU EXIST !!!! THANK YOU

I'm still waiting, no contact (as of 12 January) by Monclick and the courier Amati, confident aspect but the other opinions .........

Registered delivery to customer service with delivery request within 15 days then I will proceed to the request for refund of the undelivered item and expenses incurred for the reminder; I'm thinking about whether to also claim for damages. There is absolute silence from Monclick and Amati courier who in theory has my oven a few kilometers from my house ....... but unreachable. (January 16, 2020)

Today 18 January the oven arrived: perhaps it is better to consider a more prompt courier .....

for a return 3 calls tell you we made the transfer today,
then after 3 days "excuse us today",
so endless. . .

Product as per description. A small problem with the delivery but nothing of what a. Good and competent installer

My experience was very positive, I bought a 65 "TV at a great price and arrived after 3 days in perfect condition.

Prices are from number one.
Deliveries .... shame because in the past the service worked.

Bad customer support. The TV bought on their site has arrived broken and I have been chasing them for days to get an answer on my refund. Terrible!

Bad experience with this e-commerce site. On 11/22/2019 I proceeded to purchase for 376.19, with free shipping and delivery to the floor included, of the dryer Samsung DV70M50201W SERIES 5000M CLASSE A ++ 7 KG to which the order number YA19106695 was assigned. On 11/25/2019 I received an e-mail with the following message: "This is to inform you that unfortunately we cannot consider your order valid for out of stock." But from a verification carried out on the site it was available at a higher price equal to 395.99 and with shipping costs and delivery to the plan equal to 29.90, for a total therefore of 425.89. Regretted by this lack of competence, I reported to the Monclik site my disappointment that I extended to my circles of friends. I believe that in the future I will refrain from considering this retailer.

Purchased washing machine at the best price on the web.
I contacted the call center twice, using a lot of time, to be able to find the interlocutor, but I always received answers that were correct, in the pre and post sales. The transport, free, and 'was flawless, with ad hoc courier, who called me several days before to fix the appointment, (which he respected), then a few minutes before delivery to ensure that we were present.
I can only be satisfied fully.

I would like to point out that the company that had the product on delivery created inconveniences for me. Sent via SMS on the day of delivery 07/09/17. It did not comply with the times. Only in the late afternoon around 6.40 pm I was contacted with the delivery could not take place due to their problems. During the waiting I had no possibility to communicate with the company that had to deliver the product Free of any telephone number. The day after via SMS the delivery was scheduled for 11/09 / 17 always from the Energo logistic. I would like to know if it is normal to collect the product without signing the delivery note. Thank you for your attention.

I have already purchased in the past by Monclick and having had a very good impression of the company, I did an encore. Fast and accurate, with prices more than competitive, the known brand products and a wide choice of products.
Certainly a great seller. Bravi!

Good morning. My review is 5 stars, as all expectations regarding the purchase and delivery of a cockpit freezer have been met. Buying on monclick I was on the safe side, because I already knew it and had no doubts about it. purchase of the product and the seriousness of the company. Recommended for all people looking for valid items at an affordable price. Best Regards Andrea Giuntoli

I buy a smart TV LG 43 police with finanz.AGOS DUCATO ... all ok .... a trusted store
Thanks MONCLIK
IOAN LUCA

But I would not even give him 1 star .. We have been trying to call them continuously for a week, they never answered me .. I send mail .. And everything is silent .. The fact is that I am waiting for my TV and I have no idea of when it will arrive and if it will reach me .. I check the order in my account and it tells me that there is no order in my name .. Absurd .. Bad bad and bad .. Above all because you can't have a comparison to understand .. In as I said above nobody answers ..

impossible to talk with the operators. at 9.00 the phone becomes unreachable and unlocks at 13.01. order shipping from days on item available but nothing. the fact that the phone is practically isolated is a shame also because it is an important operator

... I register, insert the product in the cart and try to contact customer service to ask for information on payment by bank transfer for renovations and ... surprise: a few minutes later the goods in the cart undergo a price increase. Well done, now you can keep this and all the items that I would have purchased in the future.

Very bad experience, not recommended !!! I bought a microwave oven and a faulty object arrived with no display. I have been sending emails for ten days, sending photos and calling customer service, they tell me that they will verify and in the meantime the days pass without an answer. Never again!

I try again as it seems to respond only here (SHAME):

Ordered a NAS that was supposed to be New, there are no screws and trolley for the HardDirsk so it is unusable, reported after 2min from the order receipt, never contacted, and they say they manage complaints in 48h (10 days have passed), NEVER ANSWER to customer service, They NEVER RECALL if you book the call back. I am not recommending anyone to purchase on this site. I will return to Amazon as always.

here is the data

Excellent experience, I bought a built-in dishwasher. From the time of order and payment in two and a half days I had a dishwasher in the house fitted with a punctual and courteous delivery service. Fully satisfied.

After buying a mobile phone at a great price, they inform me that it is no longer available and offer me
to wait for new arrivals, order cancellation or an alternative product.
I reply that I can wait (a samsung galaxy a5 at 180 euros is really a great offer).
At 2 months away it would seem that they haven't arrived yet,
but surprise surprise I find the product is available on the site (same product with a different code)
at a price higher than 80 euros. I ask for explanations and they reply that having a different code
the product is different so if I want it I have to buy it at their current price! Absurd!
NB I am not referring to the new samsung a5 2016 version but still the same one I originally purchased.
In conclusion, I will no longer buy from them because they do not recognize the error or the mockery.
There was no possibility of compromise
(I would have accepted an alternative product, perhaps with a small discount or a gift).
-------------------------------------------------- -------------------------------------------------- ------------
After leaving this review, they offered me a discount on another product which proved to be available

Ordered August 5 Samsung watch order No. YA16930529. Contacted by Bartolini on 7 August who says he lost the package. Since then I try to contact customer support every day. Yesterday 45 minutes of waiting on the phone without being able to talk to the one. I did not receive any reply to the emails sent. Only on the 22nd I can talk to an operator who tells me the words "by this afternoon he will be contacted". Zero service and 280 euros of lost products. Pity.

Order YA16944858.
Service delivery large appliances ignoble: from September 3 to 19 still no delivery date. Unacceptable.
Monclick contacts: hours on the phone, no contact. Disgusting!
Monclick "cheats": delivery service by appointment. Appointment from the diz. Treccani "Meeting established by mutual agreement in a specific day, time and place". Monclick uses the word intentionally wrong to indicate HOURLY BAND (this is not exact). He should write either in the morning or in the afternoon (mid-day) when the customer has to wait for someone to come (4 hours!). The usual Italian scam. There are people who usually work in the morning or in the afternoon. If you lack staff, provide, but do not write farlocche words! If the seller is late with the customer, he should make up for it by apologizing. But we know that this does not happen in Italy. Anyway never again Monclick!
Survey: who is worse the seller or his installer ?? Yuck!
Update: delivered on the 21st after a flood of phone calls. Bellitaglia!

Purchased a beater on 12/12/19, order YA19129283. To date, after 10 days the order is authorized-in dispatch. I have received no updates. However, the charge on the credit card was made the same day as the purchase.
I request non-generic updates regarding the shipment, others I will be forced to cancel the order

for 3 days I try to contact both the company and the transporter but I do not answer either by phone or by mail.
Purchased an LG refrigerator for my mother-in-law shipping code YA16781417 from November 30 taken charge, stopped at the local hub from 5 December ... then nothing ... I wait until Monday and then open the dispute with half ebay. item paid with paypal.

My order YA16779297 of 27/11 has been processed on ebay on 3/11. After several news and tried in vain to contact you, I'm waiting for the delivery .. Let me know as soon as possible please. This is a very expensive item paid for purchase.

But it has arrived in the warehouse closest to me for 2 days .. You can not solicit it.

Moreover, because on ebay it is delivered on the date before the purchase, so as not to be able to open a dispute. Sorry but we are waiting hopefully

TV arrived with broken screen! I cut my wrist out of the box. In addition, the mockery of the tape on the box to cover the hole. I opened the ticket and I'm trying to call for hours and never one answers. Well prepared the complaint if I answer in the next 2 hours.

Meanwhile open dispute on PayPal.

Order YA19127262

Super positive experience! Philips hue play light in promotion. They arrived in less than two days !! Really satisfied!

I placed an order on a dishwasher over the weekend, order canceled automatically but still no refund. I hope it arrives but the unnerving thing is to have no answer on the phone (always busy), no mail, now I have tried Facebook .. In the face of professionalism.
Then you replied via facebook but to a second question everything is kept silent forever .. Anyway the money has arrived back as promised but with this communication you don't go anywhere.

Order YA16783297 I also write on this platform because I saw that you are more prompt to respond here than on your ordinary channels, I kindly ask you to let me know when the order can be delivered as it is now two weeks that the shipment is stopped at a not better specified "Local Hub". Thank you

Ordered a LG side by side Fridge received after a week in perfect condition !! Now I just have to connect it and check (as I think everything is ok ..) Great site I will use it again !!

I wanted to buy a washing machine, but after all these negative opinions I give up, above all it is not clear the withdrawal of the used one.

Serious company! I purchased from them a washing machine, which in the early days of use proved to be defective. I contacted them by phone and they picked me up at home, refunding me completely, including transport costs. So do you, good.

All right!

I ordered a Samsung Galaxy Watch via eBay on Monclick on Wednesday, and I received it on Monday. Everything is OK, Italian product sealed.
The only flaw is that I wrote to the media to get some information and he never replied to me. I was probably lucky to have no problems.

On July 16th I placed an order, the payment was made by wire transfer yesterday. Also yesterday, late in the evening, I received an e-mail with the subject "Notice of missing goods for order YA16918512". Promptly check the site and notice that the product is available. Reading all these negative reviews I'm afraid of getting a rip-off. Will I receive the requested goods ?!

Update: unfortunately I had to cancel the order and request a refund because the requested product has never been available again. I received replies for the repayment in a short time and after a few days they gave me back the full amount, for this 1 star I put 3, because in any case they have been corrected.

I purchased a washing machine, delivery place a village in the province of Viterbo. On 3/8 I made the purchase, on the same day the object was delivered to the courier, on 4/8 the tracking of the courier had arrived in Pomezia (RM).
Since then absolute silence. On 7/8 I decide to call Monclick to report the thing and during the day the courier shows up with the person to whom the washing machine must be delivered and agrees the delivery for Wednesday 9/8.
So: excellent Monclick in respecting its times and in having intervened with the courier, however, the advice is to choose better who to entrust their goods because a week to deliver a washing machine is frankly too much !!!

Purchase made with paypal shipped the day after .. pity that the package was entrusted to a courier with unreliable management who delivered the package to me in more than 5 days and only because I solicited delivery by calling the office and demanding that they bring me the package

I purchased a washing machine that was available and only after 5 working days they send an email with the message that it was no longer available! Seriousness 0

I state that in recent years I have made several purchases through this e-commerce site including large and small appliances without encountering any particular problems. For about two years I did not place orders but on this particular occasion I discover that a lot has changed, for the worse ... I order an appliance available for immediate delivery and request installation service ( 25) and the possibility of agreeing on the delivery day ( 30) . Expensive services also considering that the appliance model that I requested on the site was advertised with free delivery but it does not matter because I want to avoid any kind of problem therefore, I gladly pay. Result: after several ups and downs, phone calls and e-mails I manage to have the delivery after 12 days, obviously after various reminders and anger and probably thanks to the interest of a pious soul in customer service. I acknowledge that the courier's staff at the time of delivery proved to be courteous and helpful. Conclusion: the agreed delivery service does not work or is better paid but managed according to the courier's convenience. In general I do not think that I will make other purchases with monclick, unless they intend to review the policies and costs of some services and the methods of use of customer service, which can be contacted only three hours a day.

The dryer has arrived packed the only flaw 3 weeks to have it and above all customer service too clogged only to call is never answer

Excellent site, reliability, transparency and speed in products and deliveries.

Positive shopping experience! The times have been respected (by the courier not really, but it is not Monclick's fault) and the product has arrived intact. Some reviews scared me, but luckily everything went smoothly. I purchased an iPad, so I can't speak for housekeepers.

Shameful, in working order, canceled by them likely to upgrade systems error.
Amateurs. With the amount blocked, you also have the courage to make fun, I can practically not proceed on Amazon, serious and professional e-commerce, because I have to wait for the comfort of your online farce. Tell me what's there to help? Teasing this far deserve a nice complaint. 29.07 - NIGHTMARE THAT !!!!! 4 days have passed. and these they still hold the blocked amount, why this? Close you are a serious threat to confidence in e-commerce !!!!!!!

Purchase via web, fast and accurate.
Unfortunately I cannot say the same for the SOGETRANS shipping service. As usual, slow and non-existent customer assistance has proven to be slow, latecomer and in no way professional. I honestly didn't believe that a serious company like Monclick would use such a courier. I will evaluate whether to reorder precisely because of this reason. Even if it is a pity. Dispassionate advice: CHANGE COURIER!

I had to cancel an order, the non-automatic procedure (in 2017 !!) and I had to call the customer service (open only from 10 to 13) to have confirmation of the cancellation (which 10 hours after my request was not even been taken into account). On the second order placed the shipment was delivered 2 days late without a reason. Email customer service is useless as they never responded. From my point of view a disaster

Ordered dryer YA19129042 of 01/12/2019, it is not possible to call the call center, always busy, I sent an email no answer, I wrote to the customer service via Facebook messenger, no feedback. To date 06/12/2019 I have not received any response. I understand any problems related to dropshipping and the Christmas period, but a response to my messages is the least that can be expected from Monclick. I don't think I will buy back from this online site.
Modification of 09/12/2019 I note that to receive an answer from Monclick you need to write a review on Google, the answer is still welcome, you have gone from 1 star to 2 stars, I wait for the courier's call and delivery to further review my opinion .
The dryer was delivered today 12/18/2019.

I'd like to know where my order is. Been in shipment for a week..no news. They don't answer on the phone. The courier does not contact us. I absolutely must deliver it by Christmas as it is a gift. Conditions speak for a few days of shipping. I would like a certain date of receipt or immediate refund. Order number YA19140982. I am writing here given the impossibility of finding customer service. Regards

Ans. I understand the period, but customers should be informed before purchasing, so that they can decide if they have a chance to wait. In any case, I thank you for your reply and I await a quick reply, so that you can possibly have time to look elsewhere. with regard

although 6 days have passed, the delivery date is not yet scheduled

A star of satisfaction is too much. I ordered a kitchen on 10/07. Clearly confirmation of receipt of immediate payment. Corriere AMATI JR SRL which should have delivered on 21/07 prior contact. At the moment there is no reply from the courier, let alone from Monclick, despite telephone and e-mail requests. DISCOMENT TOTALLY MONCLICK AND I WILL WORK FOR THE OPPORTUNITIES AND NECESSARY !!!!

Disappointed and angry about the time lost to solve the problem with monclick, they gave me the wrong product which is heavy by the way. To date I have not yet received the purchased product. Very slow customer service. Call them in the morning and the email for resolution will send it to you at the end of the day. And then if you answer Saturday morning they complain that you sent the photo the next day. What a disappointment ... Zero stars for you

I ordered a refrigerator delivered to the courier on June 14th. On its website Monclick writes, with pride, that it delivers to the courier the day after the order. This suggests that within 2-3 days the package will be delivered. It is not so. To date, June 22, the package has not yet been delivered. The courier gives generic information. The Mopnclik switchboard, called on 21 and 22 June, gives you reason and says it will call you back to give you info. But this does not happen. They do not seem to me the best conditions to shop, especially when paying by credit card. In other words, money right away but goods are not known when. In fact, the package in question, leaving Milan and arriving in the province of Trento, has "been traveling" for eight days. Is it riding a mule?

On 4/12/2019 I bought a washing machine, after 5 days I am only with the money withdrawn on the card and as for the order, no confirmation email, I try to contact them and no response. Surely from them I never will buy more. order nr. YA19135340 status: authorized. In shipping

I order a notebook with the "runaway discounts" offer with AMD Ryzen 5 4500U processor. The next day I receive the order fulfillment email and in the product description the processor model has changed to the old 3500U. I check in the order details on the site and the processor model has also changed there. Yet by clicking on the "Buy again" button or the product link you are redirected to the model I purchased with the 4500U processor. I check the first order confirmation email and the 4500U processor appears in the product description. It seems clear to me: they sell a product at a great price, change the order details of the purchased product (the processor model affects the price considerably) and send a cheaper one. Too bad they don't change the product link that shows what I have actually purchased and they cannot modify the data of the first order confirmation email where it is visible that I have purchased a PC with AMD ryzen 5 4500U processor and not 3500U. Bad as salesmen and also bad as scammers. Ordered on 09/15, contacted promptly from 09/16 (as soon as the processor change anomaly was noticed), they did not reply to the call center, emails or messages on Facebook. They ask me today 18/09 for the order code (YA19430479) via Google review even though they have not yet responded to the file I opened with PayPal on 17/09, the day I received the notebook I didn't order. From bad to worse...

Fault practice 84512 and order YA16946979.
I sent back on September 25th, via BRT courier, the Rowenta iron DG9266 arrived with a serious anomaly as the on / off button is located at the top right, in the point circled in red, and not where it should have been, at the bottom of left, under the classic blue button / light (see attached picture). The MonClick Care Team (Mrs. Silvia) has officially promised me the replacement of the iron with the attached email following the closure of the return procedure with EBay (see attached email). We await the iron ...
Update at 11:00 on October 1st: I am still awaiting replacement iron. To date, no communication has been received regarding the shipment of the iron substituting the one paid on September 7 (arrived dead) and it is impossible to talk on the phone with the customer service.
Update of 21:20 hours on October 1: nothing at all.
Update of 08:50 hours on 2 October: still no news about the shipment of the replacement iron.
Update of 08:54 hours on 2 October: MonClick sent me a 'credit note' by email but there was no news of the replacement shipping.
09:56 update: here we go, maybe my odyssey is over. They entered the order of replacement iron.
I put two stars exclusively because they respected the given word, for the rest an experience between the epic and the Kafkaesque ... I would change the name to the site from MonClick in "Godot" (by Samuel Beckett)!