Monclick Reviews

The site is serious, but the delivery date does not correspond when the purchase is proposed, the courier they are served with is too long.

I recommend you stay away from this bad seller, ordered dishwasher paid and after 20 days has not yet been delivered, do not respond to emails and only when you open a dispute blame the courier providing an imaginary route of the shipment they created themselves, to the request to provide which courier is in charge of delivery, no answer. For the record I have to update, the goods have been delivered, after a month from the notification of the shipment, despite the reminders the communication was very bad and almost non-existent, thanks to the fact of having purchased on the ebay channel have also been refunded, now I will have to provide to resold the purchase, with further break.One positive note the selling price, the best of the market, too bad, with such a bad service I do not know if I will still go to their store

After 10 days I am still awaiting delivery of the product.

Ridiculous
I ordered two coffee machines, one blue and one orange and they sent me a blue coffee machine and instead of the orange one a toaster, impossible to contact the always busy service, you can't talk to anyone. Order reference YA19137136. The code of the label affixed to the package is that of the product I ordered (orange diesse frog) but in its place they sent another product. I also wrote to their assistance and via paypal but for now no response.

A young lady from the assistance contacted me, we agreed to organize the collection of the toaster and I made a new purchase for the coffee machine to receive it by Christmas. I must say that they were very quick in starting the new order that I have already received and 2 days ago courier has withdrawn the toaster. I am awaiting a refund that I have not received yet. I hope to hear from you on Monday.

Today is February 11th and I still haven't received my money back !!!!! BUY ELSEWHERE !!!

Order made on December 2, for 2 weeks I did not receive any information on where it was or when it would be delivered to me. Unable to contact customer service, they don't answer you by email, or by phone. Fortunately, on 19 December the TV arrived in perfect condition. If it weren't for nonexistent customer service it wouldn't be as bad as an ecommerce site.

I purchased a mod. LG GBP62DSNFN on 12 May 2020. The 14th was taken over by the Remas courier and today 25 May 2020 has been delivered. Ease of purchase on the Monclick site but, difficulty in communicating via email .. Via Facebook I was able to chat with them. I was able to report the difficulty in communicating with the courier and they promptly activated and received a call with the delivery appointment.
I can definitely recommend Monclick. Remas proceeded to deliver as established. The product arrived intact and well protected.
The fridge is very nice and elegant, quiet and spacious, which I recommend. Thanks. Elio Gentile

Excellent, product conforms to the description, and arrived in a reasonable time I recommend it.

The product, although paid, has not yet been delivered and delivery times are not known. Bad history of customer care
2nd part:
the product finally arrived intact and working, but ..... that waiting .... exaggerated ..... maybe I'm too well accustomed to amazon

Hello, I have been trying to talk to you for 10 days. I have made dozens of phone calls every day, left the phone number countless times, written an email every day but nobody contacts me. I needed a re-invoicing that on August 24th 2019 !, the only time I talked to an operator had assured me that they would send me and instead nothing and meanwhile September 15th is approaching and I will lose the Samsung reimbursement of 350.00 euros . My order number is YA16936894 dated 21st August 2019. I hope someone will read it and reply. Thank you. Giancarlo Terenzi

After some mutual misunderstanding the washer dryer arrived

they are bad.
They sell a product with incorrect description (in the case of a dryer with incorrect data both in terms of depth and duration of cotton washing). You ask for the withdrawal but they inform you that you have to pay for the transport costs acquired. They refuse to possibly make a discount on the purchase price due to the inconvenience caused. And to think that I have always been their client, having bought thousands of euros in appliances from them. (order ya16896506). Obviously their customer service replies via email rudely. Now I have started the block on both Paypal and the online dispute resolution procedure set by the European Union.

The excellent product. Fast and accurate delivery. Only negative note. I found the same product on another site where I would have saved 30 euros. But that's my fault and my hurry ...

I bought a washing machine. The courier (Amati JR of the same Unieuro group) should have contacted me for delivery by appointment within 3 days. After 2 weeks nobody still shows up. The courier does not answer the phone. Monclick does not answer the phone. I leave my number to be recalled but nothing. I write via site but nothing. I decide for the withdrawal but, as at this point I do not trust, I also open a dispute on Paypal. The practice of withdrawal is started but the money is not returned. They do not respond to the dispute on Paypal. I turn the complaint into a complaint. They do not even respond to the complaint on Paypal. They wait until the last available day for the refund from PayPal before repaying. Result: 3 weeks without a washing machine; and thank goodness that I have no economic problems to buy a washing machine from someone else more serious while my money was in the pockets of these gentlemen. No more purchases from companies in the Unieuro group.

Purchased iphone 8, paid on 27 to today 29 no delivery and you can not get in touch with anyone, neither through the call center nor via facebook nor via email. Be careful, many items report the shipment for the following day then it's not true. If it doesn't arrive, I'll report them. The money was taken immediately .....

I ordered a fridge and the next day I had it already at my house. Excellent service, low price (including delivery, including delivery to the floor), no problems on the part of Monclick, nor on the courier side.
I also recently ordered a washing machine. Low price, fast delivery, the courier-boys are kind and helpful.

I tried to buy a dishwasher and refrigerator on Monclick, but it seems to be an impossible task! Twice a month later they accepted payment and then canceled the dishwasher order (in the meantime, they take time for a refund ...).
I had also phoned to ask for availability, since the site is not true, and they told me not to worry.
In addition, since 29 November, now almost a month ago, I have been waiting for the refrigerator (order YA19121915), but even after my requests, to date, nothing has arrived yet. The customer service is very difficult to contact and is active only in the morning, weekends excluded. I bought the dishwasher from Unieuro and after 5 days I have already obtained it! Never again Monclick. You have lost a customer!

I bought a washing machine and a dryer at favorable prices and without transport costs, recommended.

fully reflected all expectations. Item arrived on time, and in excellent condition, I still have not had the opportunity to try my purchase, but I have no doubts about its high functionality. I purchased a Candy subtitle mini fridge to take with me on the campsite. very light and practical

bought school materials after a month I try to contact customer service that never replies ...... after sending 10 mails they tell me that due to a logistics error they cannot deliver the products and they will reimburse me by bank transfer.
I made the payment through MYBank 1.5 of expenses, those do not reimburse them.
a disaster of company

order YA 16932017

I purchased on monclick site, samsung s6 in good condition price ... then it is bad result and is now being repaired. Make sure everything is ok when you buy a product. Giuliano Balgera

Embarrassing ... I made the order Monday morning for a television and I do not pretend that you have already arrived to me (if I arrive before or later, and that they really what they sell) but was not even sent (I miss should make them), and the answer is always the same: "the order is still being processed by the logistics evasion" .... now I wonder what it will take to load a box onto a truck.
My only mistake was not reading the reviews before making the purchase. I will never buy from this site again. Order YA19131131

They do not respond to pre-sale emails with multiple purchase requests of very expensive items such as dryers, let alone those after-sales. I wonder how such a site can remain regularly in business after the numerous reports of people who have paid but have received absolutely nothing at a distance weeks ... shameful.

I personally have bought several times from them since they opened but known with regret that instead of improving they have significantly worsened over time and the scores of reviews prove it.

I also tried to call a few times but nothing. Beware of buying especially now that they have an extra 10% on the dryers which could be a temptation for many. Personally I was tempted having to buy as many as 3 dryers but then I decided to spend about 150 euros each and buy them elsewhere in complete safety.

Bought a dryer at a great price on November 23 for Black Friday. They immediately sent me an email that the shipment would have happened with the courier Amati Jr. between 3 and 5 December. This afternoon (December 3rd) they gave it to me after calling me 3 times: once last Friday to tell me that they would give it to me today; a second call on Saturday to tell me that I would have delivered in the afternoon and finally a third call (at my request) half an hour before delivery. I also expected a little delay due to the many deliveries following the Black Friday, but they were punctual. Fully satisfied !!!

Purchased dishwasher with mounting included. Installation not performed since the installer does not have a 3 / 4-1 / 2 reduction ..
Contacted monclick, zero answers.
1 year from purchase, the product breaks, so still under warranty. Contacted monclick, zero answers.
Draw the conclusions

Here is the order number. YA16650001 of 06/16/2018

I believe that the product purchased was purchased at a great price, however delivery times were long, 8 days, and delivery was rather difficult, even if perhaps only for bad luck!

I purchased a product. I made it back following all the rules. FOR THREE WEEKS I have been trying to get in touch with them to request information. They do not answer the call center, left my number several times and they have not called and written unanswered emails several times.
WAITING FOR REFUND. THANKS

It is the third TV I buy from Monclick. The shop is very reliable. Very low costs and almost immediate delivery to the courier. The only negative note is that they rely on couriers not to the classic couriers, but to the alternative ones that take too long to deliver. However recommended.

That you can have problems when you work happens to everyone, but it is precisely when you have to manage a problem that comes out efficiency and professionalism, in my case the problem has been handled badly and the professionalism hidden

disaster ... only the order and the payment works .. everything else is pure madness..s Ridiculous assistance ... we will never buy again on this site

Attention in case of return, they will take care of the shipment to you for a TV set with incorrect features written on the ebay profile or not reported at all I had to pay 38 euros courier. Can be telephoned and emailed even just to insult them. Never again monclick.
You could respond to unheard emails or unsolicited solicitations or to the call center with the broken disk where it is not possible to talk to anyone. Ridiculous.

THIEVES

They have not sent the goods to me and do NOT REFUND. Avoid buying
from these scoundrels

Ordered a TV, delivered more than 10 days without any feedback. They disconnect any type of channel (voluntarily?) For customer service. BAD. EDIT: Reviews are not the place to publish tracking code (potentially sensitive data), it's a bit of a pimp to write here to show that customer care is active, I wonder, isn't it easier to ANSWER THE PHONE to the number provided? Or do you openly state that if you order during a peak period, the company DOES NOT have the necessary strength to meet the deadlines set? This comment probably applies to many other eCommerce, but this time I bought it here and the feedback caught you. In the end the TV arrived after 13 full days, in any case the point is not 10 or 15 days, the point is respect for the consumer.

Not available unreliable not evaluable even if the majority of the products are delivered is only the normality at the first problem you are in the middle of a road don't buy from this site

Hello, I would like to kindly know where my TV is located.

no problem with the purchase but the courier has not yet contacted me to fix the delivery appointment ...

I placed an order on December 2nd, I see that the order is always in shipping, I try to do a search and it always gives me no order.
I call and nobody ever answers, always busy, mamdate 2 emails and no reply.
I hope a solution can be found from this review.
HERE IT IS OWNER: YA19132965
BUT NOW, PLEASE REPLY ME

I have never bought and never will, what I will do is let the reader know that I DO NOT BUY!

They have the wrong delivery address. Despite having immediately reported the problem by e-mail, they did not receive it. I phoned reporting the problem, but on the site of the courier today and for seven days after the order, is still reported that they are waiting for communication from the exact address of the sender.

Great prices but for Large Appliances, they must change courier absolutely. Impossible to contact.
I also bought an accessory and strangely enough it was delivered without a packing box and moreover it was torn. Not changed only to avoid long waiting times for the goods.

Order dated 09/07/2020 but how long does it take to ship a joypad that was immediately available. There are companies competing with you who order today and receive the next day. Sorry but yours is not a service. Then if the big names prevail it also seems right. Wake up that you can no longer sleep. Ridiculous communication channels. Phones and they don't answer, you leave your phone number and nobody calls you back, you send emails and nobody answers. Unfortunately we are on the verge of scam. Order number YA19372422
UPDATE 28 JULY AT 1.20pm
The parcel has finally been delivered and seems to be all right. The fact remains that the biggest problem with this purchase was the timing (19 days to have an object immediately available) and ESPECIALLY the communication with biblical times.

10 days to deliver a freezer, it's only because I called the TECNOTRANS courier twice ...
Luckily there is competition, luckily there is Amazon that delivers the next day.
I'm sorry Monclick but this was the first and last time you saw my money ... Goodbye

Good morning order code YA19139912
I AM ALWAYS HERE TO WAIT FOR THE DELIVERY FROM DECEMBER 8TH
THERE ARE NO MORE WORDS.
BY FRIDAY, OTHERWISE WITHDRAWAL AND VI REPORT TO OTHER CONSUMPTION

Bought a coffee machine, arrived earlier than expected but with a completely broken box, so I don't know if everything is inside, the machine was wet it seems already used and it is constantly losing water, tried to contact them but they never answered

Bad! ordered dryer after 11 days I'm still waiting for the courier call, I tried to call the number of milan for the information .. but after about 40 calls .. E 'ALWAYS BUSY! NEVER AGAIN'. ... YA16784248.
Last update . We are teasing.
Wednesday 12/12 I contacted for the appointment of delivery and assembly dryer ... they tell me that there must be someone for Friday 14/12 from 14.00 to 18.00. As if we were retired .. having a company we stopped (paying) a people all Friday 'afternoon. According to you ... someone has arrived with the dryer .. or someone has warned us that they would not have passed ???? NO ! nothing .. nobody has been seen, time and money lost. An unspeakable behavior that makes a company ridiculous and the same principle of the word "professionalism". At this point I will write to a lawyer. Thanks Monclick. An applause !!!!!

Do not buy anything from this site !!! He bought a dryer 3 weeks ago and I have not yet received it (the times shown on the site are 4 days), contact the courier or they are impossible in 5 days I never managed to take the line.
I give a star because you can not give zero !!!!
YA16765398

bought a fridge lg, the site has generated 2 orders and I can't get the refund of the second product, I don't answer emails and the phone, bad experience

by delivering all the pieces to me, after a week from the order it is still not clear if they will send it to me or not ....

Embarrassing Customercare. They never answer the phone.
(You never asked for the order number, since you never replied!). I am still awaiting delivery after 11 days.

I reiterate the concept of outrageous and shameful. Buying through ebay from the Monclick dealer this happens on February 21, immediately after I realize I made a mistake and I will report it to the retailer as suggested by ebay I don't get any reply. if not an automatic e-mail telling me that the package is already being processed and cannot be canceled. The package arrives and I begin the practice for the withdrawal as indicated. fixed the day and time in which the courier brt must pick up the package and wait. The day and in the pre-established time range of the courier no trace so I call the nearest office and they tell me that the number is missing. Strange because when the package arrived the street number on the site was there. the next day they call me and bad luck wants me to be unable to answer, but I call immediately after they tell me that the withdrawal is closed. Withdrawal already paid. so I try desperately and unnecessarily a contact with monclick to start another practice at their expense this time, but the only voice on the phone that will answer you is that of an automatic robot in which in none of the combinations can you talk to a real operator. this point I start the practice of withdrawal with ebay as it protects the buyer. I send the package via Italian post office. but once he arrives there comes an email informing me that he will soon come back to me because the postman cannot enter the depots. they offered to pay the withdrawal this time asking to be contacted., but how on earth can I contact people who do not respond to emails or to the telephone? Shameful. I wonder how can it be that in the face of all the people frigate and disappointed by this e-commerce, it is still standing and above all supported by a great brand of electronic Electronics! it would be enough just to answer from civilized persons.

I bought a washing machine on November 28, paying by bank transfer to today I can not get an answer as to why I have not yet been delivered. The last email warned me that the product was entrusted to Amati srl. I tried several times to call both you of Monclick and loved jr. srl not even get the chance to talk because it would be a miracle to be able to do with you since there is only silence around the phone. If you try to buy a washing machine it means that you need it immediately and not as comfortably as you do in managing shipments. Where do I bring the stuff to wash? You realize the lack of seriousness that you have towards your clients ... of the exasperation that you create in having even once paid to try to contact you to find explanation is answers that no one will give the other side ..

But the real problem is that with you there are still a few months after a recent purchase falls, unfortunately I have to say with the same methods applied. I thought it was a small issue but I must say that it is your company policy fruit of a lack of seriousness . (Your Motto is PAY and then you will be ABANDONED to yourself.)
(My order is as follows ya16780118)

I always found myself well ... too bad that this time the day after the purchase the same product had free delivery ... they could also apply it to us who had just purchased

Unfortunately I read the reviews only now otherwise I would not have purchased I am still at stake with a return of a lg55pollici tv that have delivered to me broken I asked for the return they accepted but they do not send any courier, of confidence to take the return. But let's see if we can resolve the issue

Fast and pleasant merchandise transaction in accordance with the description +++++

Unfortunately I haven't received the freezer yet, there was no delivery in 3 or 4 days as it was said.

I haven't received my order yet YA19410033 ... a fridge ... I have been without for 15 days! Don't answer the phone and don't call back ....!

Dryer arrived with perfect packaging, but with dent on one side .... made a report by sending photos, sent 2 emails, there is no phone number where you can talk to an operator, no answer, I have never been contacted. ..after 13 days I am still waiting for an answer, unprofessional and too long with the times. First and last time.

Excellent service, great precision and professionalism. Impeccable punctuality also of the courier to whom I offer my most sincere congratulations for the enormous availability and competence. Really great !!! Will continue to buy from you and recommend to all.

I received a mobile phone purchased here as a gift. After a few weeks it broke: it was impossible to contact the shop to enforce the guarantee.
Definitely negative.

EDIT: fix the site: I'm not going to send codes through the Google reviews service

today I received the order cancellation message, obviously the money has not been refunded to the credit card. the prepayment or charge is cleared in 5 minutes.
to make a fraud report. on the site the availability of the product was there. do not buy on this site anymore.
I immediately proceed with the fraud report.

Order No. YA19108592 made on 11/24 delivered on 11/28, the courier himself noting that one of the two items arrived with healthy packaging but the dented product decided to bring it back as if it had not been delivered and to leave automatically a request for a new order, also confirmed by the lady at the reception of the transport company. From 11/29 to today I called every day from 9 to 13 but no answer .. always busy. On 29/11 I only automatically received the problem reported by the courier with the number 86578 and then seeing the history it is "closed" but I have not yet received anything. What should I wait or do more?

Response from the owner6 days ago
Hi Max, we are verifying the progress of this delivery and the related return of the damaged product. In this period there are non-ordinary saturations as a result of Black Friday, sorry if we were unable to be timely: we will reply as soon as possible.

Hi, I haven't received any updates yet. It does not seem to me that you are behaving correctly. Was the excuse used to be Black Friday now? Christmas?

Good evening, I made the purchase on November 28, you gave me the shipping code (but it is not updated from December 4 from your site, and instead from fast.est it even tells me that there is no shipping) it had to be delivered by 11 December and we are at 14, I don't know anything about the package, and you don't answer ... I went 5 messages on eBay but nothing, Can you know something? YA19118136

Is it possible to know where the package is? The abnormal problem in my shipment? I give you time until tomorrow then I go to report and open controversial on eBay, all this is not possible for an article, I ordered a fridge on Black Friday from ANOTHER ebayer, and it HAS ARRIVED! So the fact that it is 'a special package because it is a washing machine' and it takes longer, it doesn't fit in heaven or on earth, because if you write to me within 11 it arrives, we are at 17 and I don't know where my package is. it is in the world and I paid 480 euros for it, my balls turn a lot! You've had time!

I received a computer with a broken screen, today I am trying to call customer service but the number is always busy and I am not getting an answer ... I report the order here (YA19230124) with the hope that those who have to read this feedback and take measures as soon as possible .. Patience is minimal, after which I will report to the postal police as I did when unfortunately I ran into such negative experiences.

I repeat, bad experience, STRONGLY NOT RECOMMENDED !!!

I purchased a washing machine with used delivery, installation and collection.
I paid E / 31.90 for the installation but unfortunately only the delivery took place without installation nor the used collection because the courier had no instructions in this regard. Sent two emails with a request for a refund for the installation service not provided but I have not received a reply. I tried to call but there is no possibility of talking to someone. There is no number dedicated to complaints or general customer support. A maximum disorganization. A hallucinating thing, never seen with any online store.
Christmas

I was asked in the owner's response what the order number for the washing machine was. There he is:

- ORDER N. YA19382228 OF 18-07-2020 on behalf of Natale Gozzini
email: ngozzini@gmail.com

It would be nice to have an email response since I sent two complaint emails, one to: info@monclick.it and one to: ordini@monclick.it
and above all to have the requested refund of 31.90 without having to take legal action. I hope for good.

First purchase, excellent price found even if a little dancer in the days before and after the purchase, clear and well done site, expedited shipping and tracking ok. Recommended.

Very bad experience. Pack lost and client completely abandoned. Customer service practically non-existent and in any case absolutely useless,
Never again!!
PESSIMA EXPERIENCE
And then they complain that one buys from Amazon ...

Wow what a speed to respond now that you've received the review ... !!!
The order number is YA16943373

The problem is not the site, indeed are the things that agree on a budget, but in fact the
Problem is the courier who comes who knows when, why I put a star. Now I've changed it into 3 stars.

excellent product, honest, that is perfectly balanced quality values. The delivery service more than excellent, Congratulations

Bad, bad bad seller, don't buy, not recommended, I bought a washing machine, order no. YA19118388 of 11/28/2019, arrived in a few days, I read the manual and install it but immediately I have a problem, I started the first wash after having followed all the instructions, removed the transport stops, and checked everything was in order, it works up to the moment of the centrifuge because the washing machine literally skips and squeaks, in my opinion it has a problem, I tried to contact customer service by email and more, no answer, what should I do? Let me know as soon as possible, I am without a washing machine and this is not usable, then the answer comes, everything they can tell me is contact the service center, but what assistance, the product is new! A serious seller makes the replacement, not the repair, shame on you !!!!

I placed an order yesterday and sent messages to contact the seller about the progress of the order. No answer so far. Furthermore, when I place the order number, there is no order. How is it possible? I hope I don't take a rip-off. Order number YA16919751. I would kindly like more information because the item is paid but not yet shipped and it is not even clear what the courier is. Thank you. I await your info.

Excellent prices excellent choice, bad customer care, practically impossible to have a telephone contact with the company. Number always occupied and disconnected. Toll-free number not free but paid and extremely expensive.

I bought an excellent coffee machine product arrived in a short time thanks.

Absolutely to avoid purchases. Non-existent sales service, do not respond to emails or even to phone calls. Purchased microwave oven at the modest sum of 148 euros with shipping within two days and at a distance of 5 days is only the payment and shipping there is no news, it is possible to cancel the order. You remain trapped. I wait a few days for a paypal complaint.

Unthinkable in 2017 to receive a washing machine after almost a week. Change courier

I bought a dryer, goods sent, not received, then I asked for the cancellation. I am waiting for 10 days of reimbursement, every time I phone and they tell me that the courier (fast est) must return the goods. I call the courier and he tells me that it is Monclick who must request the goods. Dear gentlemen, I paid almost 500 euros for a product I don't have. I still try to call and they never answer. I will make a good report and see if they wake up.
Order code ya19105146
You answer me that the reimbursement has been effected but it is not there. Contacting PayPal is not done. We don't say stupid things

Punctual in delivery. Now I can only hope that the product purchased meets all my expectations ... but Monclick has very little to do with it, not to mention at all.

I bought a fridge 4 years ago no problem, now I ordered a dishwasher I hope you get there soon, I'm satisfied I hope you do not disappoint me this time with all the negative review, I hope you arrive very early ... ...

Scared by some reviews read .... I said to myself who knows when I will receive the oven! And instead ordered a Candy oven on May 21st on May 26th they delivered the oven to me! Notified the day before the delivery time, they were kind in changing the delivery address !!!

We ordered three things, two small things went well but this one did not: order YA19270948, the freezer arrived on 04/27, normal times; regular packaging, a pity that it has a blow at the bottom, visible only by lifting the packaging.
We report the same day, we are offered 20 to keep it, we prefer to return it in exchange for a new one (hopefully).
The file DO19297678 opens.
After a week of silence and relative inconvenience insisting with a few emails, anomaly n.91804 opens, and on 6/05 the sheet arrives to be printed and put on the package.
After 10 days no one shows up and I decide to call, unfortunately I can't have another freezer before returning the damaged one (why then? Can't they open another order?) But they assure me that the courier will call the same day or the next day to pass .
To date, no one has been heard, we are without a freezer and what's more, we have this bulky package stopping them at home.
We are totally abandoned and I am afraid, given the trend, that unlocking the retreat is only the tip of the iceberg of tribulations to then get to the new freezer.
I would be willing to close with an adequate refund, at least 30% but since no comparison is possible I will be forced to buy elsewhere and have the lawyer write it down.
To date I don't know what else to do.

I hope this review helps many other people not to be screwed by this company.
So my experience starts on 11.03.2019 by buying an XS Max 256gb iphone paying the additional option of delivery by appointment. Order No. YA16847116.
From the date of the order to the actual delivery of 03.25.2019 the package remains 14 days in storage to the company in charge,
on the day of delivery I pick up the packaged package, and once it is opened I notice that it was empty inside. I complain with the call center service, they ask me for 6 photos of various angles and a complaint, I provide the various documentation requested but in attaching the files the photo inherent to the packaging escapes me, provided later.
I look forward to hearing from them that the competent reimbursement office checked the case. Negative result, as it turns out to them that at the time of signing the order withdrawal has not "signed with reservation" then subsequently contact the call center to complain that at the time of the withdrawal I had the porter put "signed signature" modified pen as it was a preprinted sheet and I took a picture, communicating this a new problem arises according to them (since I had not attached the photo of the packaging) I did not have to pick up the package because it was not packed, then I remember having done the photo packaging, then I communicate to the call center to send by email the two photos of both the signature and the plastic packaging. I want to underline that a serious COMPANY with a serious CUSTOMER SERVICE, before giving a sentence you should take customer care and given that I had not attached the photo of the packaging, the question of why there was no packaging should have arisen immediately and then ask me if there was or was not there and to send them a photo.
Following this, after a few days after my insistent calls tell me that for them or for the office of competence (but I have never seen any document of this office) the signed signature may have been tampered with as I sent him the photo too late (too bad that they didn't ask me for it, the photo is dated at the time of the shot, and moreover the slip that I could have tampered with is the slip that is kept by the bellboy to document that he made the delivery) .
For their part, nothing can be reimbursed, I don't even have a phone now and I can't even get my money back.
We will see by legal means after all the documents in my possession if I can receive my due reimbursement.
NEGATIVE EXPERIENCE, ABOUT THE CUSTOMER'S ATTENTION.
Do not buy from Monclick before something happens and you will not be reimbursed.
P.S I enclose their email and my photo of the signature with reservation. (I covered my personal data)

Excellent fast shipping service, timely delivery as agreed. Good the price of the product purchased!

Satisfied with my purchase (fridge beko gn1416232), the order arrived in a week, ordered on March 19 and arrived March 27. Payment made via paypal. The only drawback is the lack of communication sets course by low prices involving few staff so all in all is great compromise.

NEVER AGAIN. DO NOT buy. Monclick quickly sends the products unfortunate that he then relies on a courier if courier is ... Amati jr ... Average management times if you are lucky and you have the possibility to present yourself in 7-10 days.

Penosi, ordered television on November 23, the goods is stopped from November 27 (it was clearly written that it should have arrived by December 5), courier loved jr untraceable

absurd that buying a acessorio of a product, which is not compatible, DO NOT ACCEPT the RESO

Unreliable ..... they cancel an order immediately after the purchase and I still wait for a refund .... how should I contact you who do not answer the phone and by e-mail? I would like to be contacted as soon as possible soon before proceeding through legal channels !!!!

the neck arrived intact, but the product had an evident dent. the procedure for the return is quite cumbersome, I send photos etc .... Also for the return I am still waiting for the courier, and as long as they do not receive the return they do not send the new one.
With another supplier, the next day I had the replacement product, even before I sent the return.
7 days have now passed and I will have to wait at least 10 more before having the product. (which I paid)

I ordered a bosch dryer on 12/18 ... list price 799 , paid 499 ... in fact I was a little skeptical since I had already purchased from the site previously without any problem, but some reviews made me doubt .. .. Actually I tell you that the courier contacted me on the 23rd for delivery by appointment ... FREE .. by the way .. So only 5 days after my order ... To say the whole courier did not presented ... But this is absolutely not attributable to the seller .. Indeed ... I called Monclick on day 24 and the assistance sent mail to the carrier, and also on day 28 ... Not only did the assistance answer me and he requested the delivery by further email, but he told me that the carrier would contact me shortly ... In fact, after 10 minutes and I stress 10 minutes, the carrier contacted me ... This morning at 9.20 am I received my dryer bale in PERFECT CONDITIONS, already installed and working ... SO I CANNOT DO ANYTHING BUT I CONGRATULATIONS TO THE STAFF ... The unexpected is for everyone ... BUT THE WILL TO SOLVE THEM that you have shown leads me to KEEP MONCLICK AS A REFERENCE POINT FOR MY FUTURE PURCHASES ... Thanks a lot from a VERY SATISFIED customer ..