Marco Pennone

Review of Monclick

I order a notebook with the "runaway discounts" of...

I order a notebook with the "runaway discounts" offer with AMD Ryzen 5 4500U processor. The next day I receive the order fulfillment email and in the product description the processor model has changed to the old 3500U. I check in the order details on the site and the processor model has also changed there. Yet by clicking on the "Buy again" button or the product link you are redirected to the model I purchased with the 4500U processor. I check the first order confirmation email and the 4500U processor appears in the product description. It seems clear to me: they sell a product at a great price, change the order details of the purchased product (the processor model affects the price considerably) and send a cheaper one. Too bad they don't change the product link that shows what I have actually purchased and they cannot modify the data of the first order confirmation email where it is visible that I have purchased a PC with AMD ryzen 5 4500U processor and not 3500U. Bad as salesmen and also bad as scammers. Ordered on 09/15, contacted promptly from 09/16 (as soon as the processor change anomaly was noticed), they did not reply to the call center, emails or messages on Facebook. They ask me today 18/09 for the order code (YA19430479) via Google review even though they have not yet responded to the file I opened with PayPal on 17/09, the day I received the notebook I didn't order. From bad to worse...