Andrea Massari

Review of Monclick

Fault practice 84512 and order YA16946979.

Fault practice 84512 and order YA16946979.
I sent back on September 25th, via BRT courier, the Rowenta iron DG9266 arrived with a serious anomaly as the on / off button is located at the top right, in the point circled in red, and not where it should have been, at the bottom of left, under the classic blue button / light (see attached picture). The MonClick Care Team (Mrs. Silvia) has officially promised me the replacement of the iron with the attached email following the closure of the return procedure with EBay (see attached email). We await the iron ...
Update at 11:00 on October 1st: I am still awaiting replacement iron. To date, no communication has been received regarding the shipment of the iron substituting the one paid on September 7 (arrived dead) and it is impossible to talk on the phone with the customer service.
Update of 21:20 hours on October 1: nothing at all.
Update of 08:50 hours on 2 October: still no news about the shipment of the replacement iron.
Update of 08:54 hours on 2 October: MonClick sent me a 'credit note' by email but there was no news of the replacement shipping.
09:56 update: here we go, maybe my odyssey is over. They entered the order of replacement iron.
I put two stars exclusively because they respected the given word, for the rest an experience between the epic and the Kafkaesque ... I would change the name to the site from MonClick in "Godot" (by Samuel Beckett)!