Marco Ruffoni

Review of Monclick

I order a washing machine on 11/30/2019. The Fast....

I order a washing machine on 11/30/2019. The Fast.Est courier of Padua informs me of the delivery for 17/12. The courier does not show up. I call and they tell me that the boy forgot to load him on the vehicle. After 3 days of silence, I call the courier who replies that they no longer find it in stock. I call Monclick on 20/12 and cancel the order. They open a "REJECTED" file for me, but I have never seen or rejected the product.
The day after canceling the order, the courier calls me to inform me that they deliver the next day, which is Sunday (the washing machine has reappeared!). Given that the deliveries write to make them from Monday to Friday, I could not have collected it anyway because it was canceled and I would not have been at home on Sunday.
Now the ordeal to get a refund begins, also because finding an available operator is difficult, you need patience and perseverance. I don't tell you all the steps because it would be long. Among various emails, phone calls and promises to resolve in 24/48 hours, a Monclick operator tells me that they cannot refund until they have the product return documentation. I call the courier and he replies that the washing machine is still in their warehouse and they don't return it to Monclick until they have a pile of material to return, and at the moment they only have one product to return. Ergo it can take months.
I call Monclick back and receive yet another promise. After the recall deadline and another operator replies that it is not fair that I have not yet got my money back (come on?) And opens a refund procedure.
I end by saying that the refund arrived on 29/01/2020, therefore 41 calendar days and 25 working days from the cancellation of the order.
This is my experience. I will not buy from them anymore.
Monclick will be able to answer with many beautiful phrases, but the facts are more important to me and I believe that if they want to build customer loyalty they must improve the after-sales service. Best wishes.