I contacted LG on November 5th about a range oven not working. Was told that a service center had accepted my claim and would be out to repair. No one from that shop called me for two weeks. I finally called them and they told me they had just received the claim the day before (Nov.16) from LG. Also told me that my range wouldn't be fixed before Thanksgiving and that no one would be out until the first of December. I called the LG warranty dept and was told there was nothing they could do, and that I would have to call and try to set up another appointment if I wanted my range to be fixed. This is unacceptable. I need a working range for the holiday that is only 6 days away. Will never purchase another LG product.
Start collecting reviews today
Claim your business to immediately update business information, respond to reviews, and more!
Do not buy LG products I had my microwave for 11 months and it broke down. It has been in the shop for 3 months. My oven is having issues and the other day LG said they would call me back in 1 hour so for it s been 5 days. Customer service does not care.I been on the phone with LG for three months. LG tells me they will call me back and don t or they hang up on me or I on hold tell my cell phone battery runs out. I Give LG a Big Fat Zero on Customer Service. LG customer service makes you call about the repairs to the repair shop. I been in customer service for about 20 years I have never told my customer to call the repair shop. Customer should not have to be the third wheel. I will never buy LG again wasted 3000 dollars on appliance suit.
Don't buy LG washing machine. My machine is only 4 years old and have service contract. They tell me the cup for bleach has water running through it when washing, mine has a whole in it machine rusted inside I was told cosmetic. Sensor need to be replaced also never ordered. If you machine it over flows model Washer LG 5.p model #WT5680HVA. They will not fix it. Never ordered parts to use till it falls apart and I have extended 5 year contract. The machine cost $899 and service contract $299 . Why do they not stand by their products. I have to wait and see if they will give me a credit. I have all LG products in the house the stove has been fixed so many times and I paid a few times. Same with the dishwasher had to replace motor. LG refrigerator the ice maker had stopped working I have to take a blow dryer on hot ever few days to defrost the ice stuck in side. It is not right you do not stand by your products. It should be replaced with a machine that does not fall apart in a few years I can't believe the way I am being treated with no good washing machine. LG does not stand by it's products, It no right for the price you charge and all you products are defective from my experience. You can call service company, you already have pictures of washier rusted in side of the machine whole side and upper piece
Never buy an LG washer/dryer combo. It is a piece of junk! I have been dealing with an issue for one month. Just out of warranty had to have a new circuit board replaced for over $350, now the outer tub has cracked. Can not get any information on part, keep sending wrong part with no vent cut out. It is a piece of JUNK!!!! DO NOT PURCHASE!!! TERRIBLE CUSTOMER SERVICE! SPENT OVER 6 HOURS IN LOGGED CUSTOMER SERVICE PHONE HOURS!!!!
LG has poor customer service. Washer broke July 24, 2020. It is October 16, 2020 and still no resolution. Weekly phone call more delays. 2 Serviceman have determined it can not be fixed. Washer was only 9 months old.
Washer only 2 years major problems. Very poor customer service and supervisors very cold unconcerned. Never would I buy LG products again. I had washers for 12-14yrs. Other brands no problems. This is absurd!
I will neve buy an LG product again. I bought a $2,000 refrigerator two nd a half years ago and the compressor went out. The compressor is supposed to be covered for 10 years. I haven't had aworking refrigerator for 2 weeks, lost all my food, and have been eating out constantly. LG's customer service barely speaks English and keeps giving me the runaround. Beware of this company
My refrigerator compressor broke down after 8 years. Their compressor have 10 year warranty i ve been dealing with customer service past 4 days still no result. I dont have refrigerator for 4 days in this summer time. I will never buy LG products ever again. I dont care how cheap or in sale it is. Stay away from LG!!
Stainless Steel Refrigerator finish rusted. Customer service was terrible. Their response was to buy touch-up paint. I will never buy products from LG again.
I am writing again to further continue and express how disappointed I am from LG not taking an action about my TV situation. I have purchased a brand new LG OLED TV on Nov 22nd,2017 .Just after a month of use a vertical line on the panel appeared and the TV would not turn back on. The power light would just blink a few times whenever i attempted to turn on the TV. Technician from Triton Plasma Services finally came in 01/03/18 to fix my TV. He replaced the panel and motherboard and left after the TV turned back ON and was functioning normally. The replaced panel had MANY SCRATCHES of various sizes and at multiples areas all over it and looks old/used.I have contacted LG Customer Service the next morning, they asked to contact Triton Plasma Services. Triton Plasma Services say they hold no responsibility and I should only be contacting LG customer service for any further assistance.The service is very unsatisfactory so far. I did not get to use my brand new TV for Christmas and New Year, and now got it fixed with a stale old panel. When contacted the LG customer support they mentioned "lg will not be able to do anything with the panel. The panel has scratches on it but it does not affect the operation of the TV. I have also attached the warranty to this e-mail. Replacement parts may be new or factory remanufactured."
That is very disappointing, to say the least.
First of all, the scratches on the panel, may not be affecting the TV operation but they do affect my viewing experience.
I had gone overboard with my budget, to buy the latest and the best-looking TV from a trusted brand a TV that I would, not only, enjoy seeing myself, but also take immense pride in showing it to all my friends. The scratches on the panel are visible to everyone and they just kill the excitement that a brand new TV worth $2xxx/- is expected to provide.
So, was I wrong in my judgement of LG as a trusted brand? Would LG not care for its customer s overall satisfaction?
I m not bothered if the panel is new or remanufactured. But if the panel has scratches then it is not acceptable. No. Not to me. And a panel with visible scratches on it cannot be considered functionally good either well at least not by a good brand, with a tagline as Life s Good .
Life is certainly not good when you spend such a high amount on a new TV and it looks like an old TV in less than a month, for no fault of ours.
Once again, I hope that you would re-consider your decision about the panel. I am not sure whom to contact about this matter as the customer support was of no help. I would be really disheartened to find no one at LG, willing to hear me out and I would be forced to return the TV (in which case, I would also be forced to make my disappointment with LG, loud and clear, to as many people I can).
Do Not buy from LG Ever. Their customer service is horrible. Sent an item in for a repair. They repaired it and only placed half of my stuff back in the box. I have been contacting them to get my items back or a replacement. Its been nearly 2 and a half months and I still am without my items. I am unable to use my device until the replacement comes. I made numerous calls, complaints, emails, social media reachouts, and the only response I get each time is that they file a ticket. 10+ tickets have been filed and I have yet to get my items. I will NEVER EVER buy from LG again
First and last time I buy their blu ray player. I love how much time I spend using compressed air and cleaning out a player that sometimes works. Best part of my day is how frustrated I get trying to play a brand new Dvd. I'm sending the piece of junk back and buying a better model. You get what you spend which was little.
LG refrigerator that has been inoperative more than operative. LG has had a known compressor problem for a decade, yet they do nothing to correct the problem. Even more galling is that they continue to build new models with the same defective technology. This corporation is run by criminals. LG stands for LITERALLY GARBAGE. DO NOT BUY LG.
Refrigerator is a lemon...will not cool (freezer either), error codes all over the place. 2nd warranty call in less than 12 months (on an 18 month old unit). Been 10 days and their tech rescheduled us from today out another 4 days. Customer Service is completely worthless, not to mention rude, on the phone. DONE WITH LG!!!!!
I am the proud owner of a brand new LG 65" OLED curved boat anchor - er, TV. It worked for 8 days - 8 DAYS. Now, no picture. Believe me, I will do all I can to make sure no one else buys another LG TV.
I have a THREE year old 65 inch TV that just just died. I paid $1,499.00 for It. It has a split screen that flickers constantly making it impossible to watch. I contacted LG and they could care less. I'll never buy LG products ever again.
Worst customer service ever.... I would give no star if i could. I have spoken to several "customer service rep" and they were not able to to help me with a part that I needed.for my microwave. Its very absurd that they have most of the parts available and the one I need is no longer in existance as per their research. I ask to speak to a supervisor who did not help much and even hanged up the phone when I asked her for her name and to speak to a person above her.
Mr. Yoon, you're the president and CEO of LG Electronics North America. Your company's customer service is the worst ever. Read the reviews! How can you allow such poor service???
Terrible customer service, called several numbers and times to ask about a refund and nobody seems to know who takes care of refunds, every single reps told me "it is my department". After 15 days, I have not been able to get this information and the money has not been refunded yet.
Our fairly new LG refrigerator got broken on 8/27/2020. (The notorious compressor issue!) This is still under warranty under both BestBuy and LG. None of parties are helping us to repair this refrigerators saying that the part is on backorder and they don't know where it is. Very Unprofessional!! It has been over a month and a half during this pandemic. This is the worst customer service I have ever experienced in my life. I would not recommend anyone to buy LG electronic appliance. We are still calling and waiting like everyday to fix this refrigerator..!!
Over a month and four separate service visits to repair a stupid microwave oven. Two months later it broke again. No refund, they say they have to make TWO MORE "attempts" to repair the unit and that the first 4 visits count as one. I've been without a working microwave (or the attached hood vent) for SIXTEEN DAYS. Yesterday they cancelled the work order with their servicer, with no notice to me. Avoid like the plague.
6 months trying to get my oven fixed. Not one of there customer service reps can figure out how to schedule service. They then transfer you to the executive service team which is just customer service in the US and they are just as useless. 6 MONTHS trying to get our brand new oven fixed. Do I have to show up at corporate just to get help?
LG appliances suck ... 3000$ fridge broken in 2 years tech out to my house 3 times and not once was he prepared I asked for a replacement as mine is still in the plastic and I was told never happening great customer service
This Company has got to be one of the worse when it comes to Customer Service App $2400. On a LG refrigator not quite 5 years old..Has had ice maker repaired and now Compressor. I've been trying to get help and all I get is passing the bucket and each Rep has different story to tell. YOU ask to speak to Supervisor told they are not there..Told to send Documents..link won't upload documents. Invoice says date it was bought..They argue it was bought year before..Constant run around Trying to find out who in Headquarters would attend to this problem..They like Casper the Ghost..Wondering if I need to get (7 on your side) News station involved
I will think twice before ever buying another LG product. I bought an LG french-door refrigerator and immediately went to the hospital for prolonged heart surgery. While I was hospitalized and in rehab the refrigerator just sat there. When I finally got home I stripped the plastic film off the refrigerator and discovered LG had made an error in assembling it; the had put two different doors on. The embossed design on each door failed to match the other.
I called and went through days and days worth of delays and shifts from person to person before they finally told me they would not make the correction because the error was only cosmetic.
Of course it was cosmetic! They made a mistake and now they won't correct it. I will now write directly to the president of LG but I don't expect a dishonorable company like this will ever do me any good.
I switched from GE to LG and boy I wish I hadn't. After 2 years to almost the day the compressor failed. Bought from best buy and bought service plan. What a waste of money. They were able to schedule an appointment immediately the next day. Tech said was compressor woul have saturday and would call Monday to schedule. He called around 5:15 after waiting all day. I called back to which he never called me back. I called again only to find his VM was full. I then called LG on Wednesday and they said oh he is scheduled for 1 - 5 Thursday (next day) I said OK so I miss work to be home. Did they show up or call - NO!!!! It has been now over two weeks since they have had the part in their possession and still no service. Called today as told them what was intermittant is now full on broken. Now getting dry ice to keep food in fridge from spoiling and do they care - NO . I was scheduled for appt on 3/15 8 to 12 per tech and then LG tells me AFTER I call that is is Friday in the afternoon. Really I have committments on Friday. No call from tech no one. Only way I knew was I called. Save yourself aggravation and buy GE.
LG makes the worse refrigerator, compressor out in 3.5 years under warranty, they blame the lack of repair on authorized dealer, refuse to allow a local dealer make repair, warranty of no value with LG. Customer service apologizes over and over but refuse to fix the problem. 8 year old Magic Chef mini-fridge works better and cost 2k less.
This by far the worst experience i have ever had with a product or a customer service line. Can't talk to anyone that can help. Only thing everyone wants to do is take information that leads to absolutely zero. Research on this refrigerator has revealed most are defective and require expensive service and parts replacement. Already into this for almost $4k and the thing is less than 3 years old.
There products are amazing. It is great value! The Lg G6 is a great phone! I used it for 1 year by now and seen no problems. The Lg V30 just looks stunning. I recommend getting the LG V30. I don't know why these reviews are so bad for LG. I bought many products of LG and all of them has been working perfectly.
Posted a bad review about their black stainless steel appliances on their website and it won t show up. Basically their reviews are screened to only show the 5 starts. Spent over $5000 in appliances and 3 of them are defective within a year! STAY AWAY FROM LG! The dishwasher valve inlet broke flooded my kitchen and ruined my brand new floor and new cabinets! . $4000 in repairs later . LG DOES NOT CARE. spoked with Donald at the executive office and he was very condescending and rude oh well things happened read your owners manual was he replied . Next step is small court,BBB complaint and DA s against LG!
two weeks into a problem with my stove that isn't 3 weeks old. Overseas customer support isn't helpful no answers from them for two weeks. Corporate office located here doesn't seem to care, employee s working from home but can't answer phone.
Bought 2165 buck washer from home depot online as web said not in stores. Washer and pedestal washer were 2165 dollars. Bought hoses and kit for install from them also which were 2 hoses. Kit??? Delivered on wrong timeline. Never called. Ok..so..had to pay delivery guys 40 bucks to install even though it was included but not on there ticket. Pay or we leave it..so..ok..they plug it in and won't power up. Bottom one does top won't. Home depot says refuse it..ok..tthey refused to take it back. Called home depot they say call lg for warranty work. Nope..bought new want new. 5 hours on phone..finally..lg will call in 24 to 48 hours. 6 days later still no call. 6 hours today on phone. Home depot finally doing something..i hope. Missed to many days of work..they really really don't cattle. LG support is in the Philippines. No help from lg..been a week still no washer that works. And..my maytag with 10 year warranty?? Nope..only on drum bearing. 5k in washing machines in less than 4 years buying th e best I think was a misconception on my part. My wife has ms and this triggered a episode..cancel all Thanksgiving plans because of lg and maytag but bought em at home depot. Really disappointed. No mad. I've missed work waiting on a machine. Honestly?? They give lip service. Also..lg wants 5 bucks to answer a question. Look on there site. I'm...mad yes. More disappointed and sad that apparently this has become the new norm. Oh and...dont expect a call back..they have yet to call me..burden on consumer.
Nothing short of horrible, I have been unable to use my new induction range for almost 10 months. I have made just under 25 calls to customer service, have arranged for 5 separate service calls where the same parts were repeatedly replaced. Authorized technical declared the unit DOA 4 months ago and LG actually sent the same technician back again to make the same call! This whole thing is like bad comedy movie. A asked the LG Executive Customer Service Rep. if anyone understood the "Definition of Insanity" she said maybe not. We keep going round and round, LG keeps spending thousands on service calls and parts and just doesn't know when to give up. They have managed to take a real LG supporter and turn me into the enemy. Nice Going. The whole LG story has been a running joke for family and friends who visit. Anyone want to buy an induction range cheap!
LG never will understand customer experience nor customer support. I have an LG bluetooth headset that was gifted to me. It went defective because their product was made cheap, they won't honor their own warranty. Why do I need the receipt if it's still within a year of manufactured date? Terrible terrible.
I can see why LG is losing the battle with everyone. The reviews on google should tell everyone something. I will no longer buy any of their products due to their customer service people and their "Warranty". I recently had my defective LG tones switched. Since I bought them at AT&T and they had to switch them out and the recent receipt says warranty exchange. I can longer have LG switched them out because my receipt say zero dollars. HELLO LG!!! They do a 1 yr one time warranty exchange. Get the memo... The new ones suck, so bad, and now you have the customer service to match. Never buy another LG product again, nor will I sell it.
We have owned a LG refrigerator for three years. We have had an issue with it two years in a row now and recently had to replace the compressor and evaporator. Even though the parts are covered under warranty, the service charge was $300. We've lost food twice and will probably lose it again now because we can't get service until tomorrow. We bought the refrigerator because we heard good things about LG and because we had a LG smartphone and loved it.
Very disappointed with LG. I have been waiting for a part since the middle of April 2019. I have contacted the Customer Service Dept for LG and expressed my concerns about the part. I told them that I tried all of their distributors and they do not have the part. I called LG and they told me to try the distributors for the part. I explained 4 times to LG that I already contacted the distributor but, it was like talking to a wall.
Bryan 776 must own stock or work for LG, giving it 4 stars. CUSTOMER SERVICE is unbelievable, you might as well be speaking to an automated system. A $4000 refrigerator barely 3 years old and the compressor is done. Repair person suppose to come, after being on the phone for 2 house with customer service. On the day of the service, called the AD. Appliances, never never received the order. It goes on and on, still no service. I explained I had children and mother with Alzheimer and diabetic, they kept to their script. Please if you are having problems, report to Better Consumer and Better Business bureau. Their corporate offices are in Korea, no more need to be said!
4 service calls to fix the frige so far. 2 were no-shows. 1st service tech further damaged the frige and wouldn't call me back. LG shipped me a replacement part. 2d was a no-show and no-call. 3d service call fixed the frige for 2 hours, but didn't use the replacement part LG sent (took it with him). 4th service call gave me a service window of 8am to 5pm, was a no-show, no call back. Frige still broken. What's less than 1 star? I'll NEVER buy LG again. How can I make NEVER even larger?
Brand new refrigerator was delivered with ice maker not working. Has been 3 weeks back and forth between LG and A&E (service company they sent out). After cancelled appointments (by them) they finally came out.. the guy with A&E couldn t find the part number for the broken valve and said he would find out the number the next day and order it. I called today and found out it was never ordered. Been on the phone with them and now LG for over an hour. I have wasted so much time trying to get this fixed..it s a $3000 fridge and comes broken!!
BUYER BEWARE!! Purchased this washer and dryer set on 12/2/2020 at Home Depot as was told due to the pandemic there would be a delay in delivery. I was fine with that and wouldn't be delivered until January 23 2021. I received an email now stating it would be February 23 2021, we were very disappointed, but we dealt with it. After dealing with a laundromat for weeks and the set arrived! The technician set it all up for us and went on his way. My wife was so excited to finally wash cloths at home! Well after getting one load washed it died, no power at all, thats it, dead. Now they insult my intelligence by asking me to make sure there is power to the outlet, check the GFCI and circuit breakers which I already performed. Still they had to send someone out to verify, OMG! I finally got Home Depot to order up a new replacement washer, now there is a delivery date of March 20th 2021. Well guess what, I received an email saying my new delivery date of April 10th 2021. This is not all Home Depot's fault, its mostly LG for not making a quality product and not keeping up with supply and demand. Now its back to the freaking laundromat until the replacement finally arrives.
2 years 6 repairs and still don't have a working washer/dryer. Service is the worst ever. They intentionally give you the run around so they don't have to fix or replace anything.
I purchased a $1200 refrigerator 6-1/2 years ago. In two years the automatic ice-maker failed. Now the compressor has failed and it will cost us more to fix it than the refrigerator cost in the first place.
I have a 15 year old Fridgedair in the garage, subject to high temperatures in the summer (Los Angeles area) and it still works. Previously I had a General Electric for almost 25 years and never had a problem. I sold it for a bigger unit and it obviously still worked.
very-very-very poor service of lg service centre ,ram bagh kanpur nagar,u.p. they make fool to customer and lying to customer so THAS WHY I REALY HATE THEM AND ALSO LGs PRODUCTS AND IN MY LIFE I NEVER PURCHASE ANY PRODUCTS OF LGs AND I ALSO SHARE MY PROBLEM AND DEFAULT OF LG TO EVERY TO NEVER BY LGs PRODUCTS BECAUSE THEY HAVE NO SERVICE. THANKYOU
Minus stars. Dishwasher worked 5 months. Waiting a month for warranty work. Took 4 sep days off work for repair and still not even started. LG doesn't care, multiple calls and told I have to wait longer. DON'T BUY LG
1st LG refrigerator broke in 6th year. repaired compressor and It broke in 2nd year after. I HAVE purchased second LG refrigerator ON Sale FOR 2800.00. BROKE WITH IN 2 MONTHS. Customer service has sent the repair technician. I was told parts were needed. parts have arrived few weeks later. I have called CUSTOMER SERVICE again since they have not informed me with the progress. I was told it needed MULTIPLE PARTS and the part was on BACK ORDER!. I was told since parts are not AVAILABLE for 2 months. they will replace the refrigerator with in 3 days or refund. Uploaded recipe as REQUESTED. I'VE CALLED CUSTOMER SERVICE AGAIN before the holidays. I WAS TOLD SAME THING "UNDER REVIEW" THIS HAPPEN MULTIPLE TIMES WITH CUSTOMER SERVICE. I HAD A BROKEN REFRIGERATOR FOR 3 MAJOR AMERICAN HOLIDAYS. TX GIVEN, X-MASS AND NEWYEARS. I HAVE CALLED CUSTOMER SERVICE AGAIN! AGENT TELLS ME THEY ARE NOT GOING TO REPLACE THE REFRIGERATOR. THEY WILL REPAIRE IT. SO THEY HAVE LIED ABOUT REPLACEMENT TO BUY THE TIME FOR THE NEEDED PARTS TO SHOW. I WAS NOT HAPPY. My refrigerator is still broken for 3 months and I am waiting on repair technician. Customer service basically told me it is broken and they will fix it and you're going to like it. SAMSUNG NEXT!
LG used to be my go to appliance. Not anymore. The expensive microwave I purchased no longer worked after 2 years. Customer service for a refrigerator that has yet to be delivered almost a month after I purchased it, is non existent. Do yourself a favor, purchase anything but an LF product.
Hello, I own an LG G4 and the phone had a sudden death. I was told that it has no fix and that it is a motherboard problem. The same problem had many people in the world. I want to go visit an LG office in New York, since I'm traveling for April 20th. Can someone inform me of an exclusive LG store? Thank you.
To all who are seeking to buy an LG refrigerator I will keep this short. STOP AND DO NOT BUY ANYTHING FROM LG!!!!!! I have been without my refrigerator LG for almost 4 months and LG customer service is horrible!! They do not care about their customers and have been dragging out a repair since the beginning. Finally an LG certified technician came out to repair my refrigerator and they are saying it is irreparable. I contacted LG for a replacement and LG says we need to send out a different technician to re-evaluate. I even spoke with their so called executive team and they were rude, uncaring and basically didn t care about my situation. The person on the phone Ariana even told me that I wouldn t get a replacement but maybe a prorated amount. Maybe . Well again all I can say is learn from my mistake and NEVER buy an LG product again. Also on a side note I bought this refrigerator based on consumer reports suggestion of best refrigerators. Never again! If I could leave less than 1 star I would.
Fridge broke in December after only 2 years of use. It s now April and they still don t have it fixed. 5 months without a fridge!!! I ve called repeatedly and they could care less. I own a business and will make sure to tell everyone I come in contact with to NEVER buy LG. It s trash.
My office staff has been emailing LG back and forth about a defective HBS-760 Bluetooth headset. LG has refused to honor their own manufactures warranty. The left ear piece does not work on the headset. We notified LG via email, they directed us to fill out a form online, then LG refused to replace device, indicating that there was not a date on the purchase receipt, when there was actually a date on the receipt. This has grown to the point where now it is a matter of principle.
Disgraceful quality issues with this LG manufactured refrigerator sold as Kenmore. 3 years after the purchase, the ice maker, condensor, evaporator and the compressor have needed to be replaced. $800 in labor costs and without a refrigerator for 2 months thanks to the terrible service at Sears. Last time buying anything from LG. Back to USA made appliances from a local appliance store. LG should be ashamed of themselves
11 visits since September 3rd, 3 parts replaced on my refrigerator (compressor, fan motor, motherboard), receipt submitted, and LG will not give me a refund. A tech should NOT come to my home a TWELFTH time to confirm it is broken again
This refrigerator was purchased September 8, 2016 and is still under warranty.
I ve had THREE sets of groceries spoil, I have a family to feed, and I have medication that needs to be refrigerated.
It has been SIX weeks!
I smell a class action in your future. You guys never made good on your warranty...one month and a half without our refrigerator. NO ONE SHOULD BE TREATED LIKE THIS
Purchased an LG Refrigerator in Sept of 2017 from Best Buy for $3000. We stayed with LG Warranty as we had LG appliances before and they were never a problem. In late March of 2020 we came home to a mess on our kitchen floor. All of the $500 worth of steaks and other food had totally defrosted and had to be tossed. We started to contact LG but all we got was excuses that Covid would not let them do anything about it. We wanted to get warranty coverage on the unit but we have not been able to get anyone to our home to even look at it. At least three separate case numbers were issued. After attempting and failing to get a national service company to do something one agent said we should try to get it fixed locally. We tried two vendors that refused to touch the unit saying they did not want to get involved with LG. We went to Best Buy and talked to the manager who was a complete nothing, not wanting to do anything but give us an 800 number. So much for buying anything from them.
Finally we got a reply saying they would give us a settlement. It was not going to cover replacing the food we lost but we accepted according to their directions. We were told that we would hear within three business days. That was over two months ago. We have called and been left on the line for over two hours before they hung up on us. We sent many emails to customer service and they have gone unanswered. We are at a loss as senior citizens that have gone without a refrigerator all during this Covid period. Don't ever buy LG is all we can say.
I purchased an LG Oven, after 3 months we received the oven and it had significant damage on the left side and 4 vents on the back of the oven. The delivery personnel gave me the LG customer support phone number and said to call to set up the damage allowance. I called the LG Customer Support phone number the same day and an automated message picked up and I would be on hold for 2 hours or more, no one ever answered. I made 10 phone calls over several weeks and only got this automated message and was put on hold for hours but no answer. Finally several weeks later a real person answered, she made some allowance offers and we agreed on a $304 damage allowance. The person said it would take 6-8 weeks to arrive. I never received the check. Since then I have talked to 6 different people at different times and I receive different information every time I call, I've heard I can see where the amount was approved so I will get it processed, I've heard it's not in the system so corporate will need to investigate, I've heard it's not in the system so corporate will call you about it (they never did) I've heard it's in process and should be there in 6-8 weeks, I've heard it's been sent and you will have it this month, I've heard it's not in the system many times even though the people I talk to say they are entering my info in the notes. None of this information was accurate, I still have not received the damage allowance, and this is the worst customer service I have ever experienced in my entire 54 years. The last call I made today said it's been too long since the oven was delivered so the check would not be processed at all, it's has been too long because LG has some serious customer support and follow-up issues. I will never purchase an LG product of any kind again, lesson learned. I have never dealt with such an in-effective company and I regret purchasing this brand. Buyer Beware!
Worst service I have ever recieved in my 67 years on the planet, I would never never recomend an LG product to my worst enemy their service (executive services department) is nothing but an out soursed 3rd party unconcerned party. LG does not provide anything that even resembles customer service to its consumers. They are a borderline scam company.
I purchased a LG Velvet phone with a dual screen August, 2020. I have been complaining to LG about issues with both the phone and dual screen since the day of purchase. The dual screen door is broken, I sent the dual screen to LG for a warranty repair. LG customer service inform me they cannot repair my dual screen due to a crack at the bottom of the case. LG was aware of this issue before I sent the dual screen to them. The crack at the bottom of the case is from taking the phone in and out the case.. I also, inform the agent if she google LG velvet, customers are having the same problem with the door it has a defect. I spoke with a supervisor April 21st, I was informed LG was waiving the fee for shipping and diagnostic; since they claim the item warranty is voided from crack on case.. I call LG on the 23rd to check the status if the phone was shipped out, every customer service person has told me they are unaware of any fees waived. Plus, they can't help me because LG system has been down for 2 weeks. You guys please DONOT buy anything from this company the staff is very unprofessional nobody can answer your questions, I have emailed multi higher ups, to social media, no responds or I was told to contact customer service.
Purchased a LFXC24726S refrigerator in August 2016. It wasn t installed and operating until November 2016 due to home renovations. On August 27, 2018, complete compressor failure. Hundreds of dollars of food wasted. Garbage product. Don t buy LG products, a simple Google search shows that other thousands of others are having the same issue with LG s proprietary linear compressors. There was a class action that was dismissed by the court in 2018, but then LG started to offer 6 to 10 year warranties on their compressors for refrigerators purchased AFTER January 2018.
I purchased an LG washer 7/2017 and was excited I was getting a high tech washer. Well 7 months later and all these parts need to be replaced. The service company 3/30 goes to order new parts and they wont be available until 5/27/2018. Now that they wasted a whole month of my time with uploading receipts they tell me none of them were acceptable??? A hand written receipt from a mom and pop shop in Brooklyn??? I go out of my way to get them an electronic invoice and still not acceptable. So they waste a whole month of my back and forth with receipts and WOW all of a sudden they have the part in stock!!! When I haven't been able to use the machine since 3/30 now 4/20. I told them I wanted a new machine or my money back. No can do now that the part is in!! That is what they promised me on 3/30. I will get a new machine or money back. I believe we need to get BBB involved. Company is worthless now and machine still not fixed. I called them starting 3/30, 4/2, 4/4, 4/5, 4/6, 4/10, 4/11 now 4/20. Not one person called me to follow up. What kind of customer service is this??? It is Korean customer service??? Very bad business. I don't know where to go next?? any ideas??
The absolute worst customer service ever. Do NOT buy LG Kitchen Appliances. My 3 month old microwave caught on fire. LG wants to replace just the plastic pieces that were on fire in the microwave. Probably a $5 part. Obviously, it is still under warranty. I have escalated with their Safety Department. I want a replacement. If it caught on fire once, what is to ensure me it will not happen again and it could be more damage the next time. Every time I call them (and there have been many calls in the last week) I receive a different answer. Someone will call you by this day and they never do. They are horrible and do not have a clue what customer service is. These companies need to stop using the Pandemic as an excuse to not provide customer service. Most other companies have figured out how to work during the Pandemic. Why hasn't LG???? FYI - I purchased the entire Kitchen LG Appliance Package. Which I regret.. Do not buy LG.
Giving this no star. I spent $1,200 for their top of the line phone over a year ago. After android upgrade to the latest, they change the wallpaper and provided only two wallpaper options where you do not need to register into their website. One wallpaper option makes everything looks beige and the other is a bit better but the screen color still looks terrible. Went into one of the phone stores and the new phones and the colors on their phones all look terrible compare to even the cheaper Brands. Call Smart-world support and they pass the BUCK to LG world. LG world only accepts email and as you would certainly expect. - No RESPONSE and LG is hiding. STAY AWAY FROM THEIR PRODUCTS. LG ONLY WANTS YOUR MONEY!!!!
Lg phones are amazing quality and compared to samsung tech lgs tech is fast and friendly. I asked a question on v20 accessories and less then 24 hours got a response. Kind and curtious. Very helpful and gsve me the information i needed.
I recommend lg phones
Especially 2016s best mobil phone the v20 out beating iphone 7 and samsung to win number 1 spot.
I can write a book about my saga with LG, there's no book but there's a great YouTube video coming! I purchased an LG 27"4k monitor about 5 months ago. Over a month ago the monitor stopped displaying an image. LG after over a week finally supplied my return labels. Monitor was sent back and "repaired". Of course no checks their work and just assumed it's fix and send it back. I receive the monitor and it's exactly the same. Of course all they say is send it back in for another repair. Although upset I agree. That was 10 days ago and I have yet to receive my return labels. I've called LG emailed LG and nothing but excuses. They do not care about their consumers at all. Find the video titled "Life's good when you don't buy LG"
LG is the worse! Bought a product and can t even return it. Every other electronic company give you at least 15 or 30 days to return something. One less unhappy customer and I will be taking my money elsewhere.
If I could rate this firm at a minus 5 I would. I had been a loyal fan purchasing 5 flat screens and two washers and dryers in the last five years. I recently moved into my new construction where there were installed a new lg washer and dryer model no 4370. There is a reason they have discontinued this model. The washer leaves the clothes soaking wet since the spin cycle does not work and the dryer does not dry the clothes. It also burned a queen size comforter when they advertised it would take a king comforter. When I reported this to the appliance store they just shrugged which will be the subject of a later review. So I filed a complaint with Better Business and they said your policy is to have a repairmen first. This still does not address the issue that the units do not accommodate a king size comforter. Then the firm has a local appliance store have you sit around all day only to be told they have to reschedule. I have always been a loyal LG customer but based upon this experience I WILL NEVER PURCHASE A PRODUCT FROM LG again and telling all of my friends.
It takes a lifetime to charge my new LG phone. Missed several important phone calls and messages because of that. What century do you think you are living in, LG Electronics?
LG Customer service. I purchased a LG Bluetooth 780 head set which was defective on Ebay. The unit was factory sealed and arrived with a manufactures I year warranty. One of the ear plug seemed to be defective. So I called LG customer service and after speaking to a representative and than to a John who was her supervisor I was told that Ebay was not an authorized dealer and they would not repair my headset. I asked how was a customer suppose to know who was authorized to sell LG? Where was that information available to a buyer? He had no answer. They admitted that it was an authentic LG Headset but would not be covered under the terms of the warranty, which by the way has no statement to who can sell LG products. The seller said he is authorized and the products he sells is covered under the warranty. I purchased my last LG product. Others should BEWARE!!!!
My new washer leaked due to an incorrectly installed hose from the factory which caused a flood in my laundry room. LG Customer SERVICE WAS THE WORST; poor communication and they refused to accept responsibility for the damage even after the repair person admitted it was factory error.I had to jump through hoops providing information and photos, but still I had to pay for all repairs up front. At one point I emailed my contact and received a reply that he was out of the office for one month. I would not buy another LG because of their horrible customer service.
Hi, a few months ago we purchased the LG Sensor ULTRA LARGE capacity washer and dryer....does NOT perform the way it is advertised....king size comforter friendly???? NO WAY....we have had service reps, supervisors and service techs give us the same ...."add extra buckets of water, put less clothing, use less than half the soap,REALLY???? these were expensive machines and LG does NOT have the customer satisfaction stand.....Any other manufacturer would be more than happy to make sure that the customer is happy. Something to be learned...Will NOT purchase from LG in the future.
To be honest their dishwasher was one of the worst appliance I have ever bought. My husband and I purchased the dishwasher two months ago and it broke after 3 weeks. The slow release value on the door broke. Allowing the door to come crashing down on my foot. The right side panel feel off. To make matters worse when I called their customer service they gave me the wrong information and made me miss a whole day of work waiting around for their company to come and take a look at a 3 week old dishwasher that broke. The company was a no show and I had to reschedule the appointment. After about a month someone finally came out to look at the dishwasher. They ordered the parts and I have been waiting another month for the parts to come over from over seas their words not mine. Needless to say it s been two months and I am waiting to have a dishwasher repaired and nothing is being done. All my husband and I wanted was a good quality product. You can forget us buying any other appliances from LG ever again.
Have been trying to get my Certificate of Coverages for my washer and dryer s extended warranty since March 29, 2021; LG takes your money in seconds but trying to get your Certificate of Coverage IS IMPOSSIBLE. No one in customer service can help with this simple request. Will NEVER purchase another LG product. Customer service is a JOKE.
LG is the worst company ever! There customer service is horrible and their products cheaply made and overpriced. I purchased $75 Bluetooth earphones. The sound went out in the left earbud after 4 months. Do not waste your time or money with this company.
In June 2016 i purchased an LG refrigerator model # LSXS26366S and it has stopped cooling as of 08/20/2018, a little over 2 years from the purchase date. I proceeded to contact LG customer service and their representative stated that i needed to pay $125.00 for the home visit plus $250.00 repair fee per item that needs replacing; however, the compressor was under warranty as per representative own's statement which led me to believe that LG knows about these defective issues with their inverter linear compressor. I also called some local technicians where i live and one of them confirmed my suspicions, LG has a known of this ongoing issue with their compressor and it is not doing much to fix these issues they are actually making a profit off a defective problem with their compressors. They are charging the customer to fix something they know is already defective.
I spent $2500 on an LG counter-depth refrigerator. The control panel is delaminating from the refrigerator. The authorized LG repair person said it is a defect and he sees a lot of this. The repair will cost more than $500. Because the refrigerator is out of warranty, LG has refused to cover the cost of replacing the part, which is known to be defective. Customer service has been horrible. Two people told me they would cover it and then two people told me they wouldn't. I am filing a complaint with the BBB and will never buy another LG product.
I will never buy an LG product again. I learned today that my 10 year old range I can no longer get a controller. No longer making them and I was told by an LG employee that after 7 years they discontinue making parts so you have to buy a new product. Not happening very poor business model for customers but not for them.
Purchased a brand new dishwasher that leaks water from the start and they will not replace it!!! Customer service sucks!!! Will never buy another LG product!!!
LG has terrible customer service. I sent my device in for repair for a small crack. They lost my device. They located it after a week, quoted me a very expensive rate to repair. They sent my tablet back to me damaged more. Instead of a small crack it was returned to me with holes in it and my tablet was completely damaged. WARNING!!!!! DO NOT TRUST LG DO NOT BUY LG Products DO NOT BUY DO NOT BUY
LG employs a third party for technical services for cell phones, B.P.O. Call Centers. While not uncommon, this company has the worst experience, as well as the rudest people I've ever come in contact with. After only a few moments on hold I was connected to a woman that couldn't speak English. After being put on hold for 42 minutes, I was simply disconnected. This one experience changed my mind regarding the new TV I'm going to buy. It was a toss up between LG and Samsung. Thank you for flipping the coin for me.
I did not like nothing by about them and I will never buy a lg phone again their service was poor and they loose things such as rebaits and you have to send it in again don't buy from them please take my advice
Seen I buy my Lg it s water problems after 6 years I got it fix then it stop making ice then the compressor stop working I call L G the put me on to a company name progress service Ing the come and change the parts one month after it break again I call the come again now it break again my Frige full with so much stuff I dumped all because of my fridge not working on to now please I don t no what next to do ??? LG if u can help me please
My $2800 LG refrigerator stopped making ice after 1.5 YEAR. LG customer rep stated that it would need to be repaired by a technician and submitted the repair service for me 3 WEEKS LATER. I had to take a day off from work without pay to wait for the technician. Technician had never showed up on the scheduled date. I had to contact LG customer representative again. They said it was probably the service cancelled and withdrew from performing the service. There was no communication from LG about it. They gave me another phone number to call to schedule a new service. I called that number and was told to call back again on the next day to schedule my appointment since the new service provider would need approval from LG for the costs of labor and mileage reimbursement. It is such a big hassle and poor customer service, as well as warranty service from a big company likes LG. I own several luxury LG appliances, but I will not purchase anything from LG again. Please stay away and save your headache
I purchased an LG suite from home depot. I have now called 10 agents, 2 executive agents, and waited for a manager to call me back over a 4 week period and have gotten no help, only the run around, from department to department. Between the horrible customer service and appliance reviews, I'm returning the part of the suite that was suppose to be delivered this coming week. i am very disappointed in LG.
Buyers Be Aware !!!!!!! On May 5th, 2020, I bought an LG refrigerator (LRFXS2503S) Home Depot, and two weeks later the ice maker, water dispenser, and freezer stopped working. I immediately contacted Home Depot and informed them of the issue, however, they told me that because 48 hours had passed I needed to contact the LG service center. I contacted LG who then agreed to send a technician to my home to look at the fridge. Needless to say, three LG technicians checked the fridge three different times but could not rectify the issue; each technician that looks at the fridge gave me a different diagnosis. For instance, the first technician told me that space, where I had the refrigerator, was too small which was preventing proper airflow, the second one told me that the compressor was bad, and the third one told me that the fridge was overheating. I called LG to ask for an exchange or a refund but was told they could not help me. I called today, July 14, 2020, and on three different occasions, their representative hung up the phone on me after I waited over 20 minutes ( each time) to speak with someone. I am writing this review to warn customers to stay away from LG products because their products are bad and their customers' services are even worse. It's very sad that I purchased a refrigerator for $2, 300, and I can't even enjoy it.
Please stay away from LG or else you will live to regret your purchase !!!! PS. They love to apologize to customers when they write bad reviews however their apologies are very insincere and genetic ; every customer gets the same apology. Do not fall for their lame apologies; if they were sincere they would treat their customers better by making every effort possible to resolve all the complaints.
WORST CUSTOMER SERVICE YET. I purchased an LG TONE HBS-910 in June of 2018, it has been turned back for service in August of 2018, February of 2019, and again in June of 2019. On the last event the device was sent back to me damaged with a claim that i damaged the headset and a refusal to correct the problem. This indicates two things; One is the quality of the LG products is substandard and the other is that their ability to provide service is less than desired. It is my recommendation that all LG PRODUCTS SHOULD BE AVOIDED.
If I could give them negative stars I would! LG has the worst air conditioners, customer service and warranty s around. We bought a brand new A/C and it turns out 2 days after installation it wasn t working properly. We called customer service 5 times to have it repaired under warranty and now they won t honor it. Never buy their products, they all are terrible. P.S. bring your customer service back to the U.S., start honoring your warranties!
I would give LG zero stars if I could - my less than 2 years old dryer is making a terrible thumping noise and LG is refusing to fix it unless I pay the repair fee. The issue is faulty welding on the drum and poor rollers - I've gone round and round with their customer service and gotten NO WHERE. LG doesn't stand behind their products. I will never purchase ANYTHING from them ever again.
Would not even give one star. Bought an LG Microwave, it only worked for 4 months. I have been trying since October 20th to get refund, have sent receipt, packing slip etc. and gotten one excuse after another, today I was told I would not get refund because my receipt was a copy and not the original even though it has the same information. If a company will not stand behind its product I would never purchase another LG product.
My Nexus 5x broke. LG is refusing to honor their warranty and replace the phone just a couple months after I bought it. The off-shore non-english speaking customer service is a total cluster f... nightmare train wreck.Never again will I buy an LG device or appliance.
I am writing again to further continue and express how disappointed I am from LG not taking an action about my refrigerator situation. It has been a week since my last e-mail stating that my refrigerator is not working, and now it is the third week living without a working refrigerator. Two technicians were sent yesterday to my house, they were there for aprx. 2 hours trying to fix the problem for the third time. This time they left and said that they need to order a different compressor than the one they've already replaced. Now we'll have to wait another week ( the fourth week), paying for eating out every night, and sending to my kids to school with prepacked- paid meal out of my pocket. At this point I am not interested any more with having this refrigerator in my house. It has been repaired, and major parts have been replaced too many times. I am at a point where I don't want a repaired appliance that is not even a year old. I want a new refrigerator that will work with its original parts.
lg.com