Lexus of Richmond Hill Review

Great car, Great service. Jay was our sales person. He was great to work with, he answered all of out questions clearly. He helped us out a lot. Very professional. They also have an amazing team of employees.

We have bought a two cars from Lexus of Richmond Hill. It was a pleasure to work with a very professional sales guy who provided us with all information we needed
Andrew Stepanenko is the best one to deal with
Would definitely recommend him to everybody who wants to purchase a car
Thank you for a great service Andrew

Went to this dealership first time the first sales person Jessica wasn t professional but everything got sorted out after with another used sales dealer Amar is very professional sales man 5 stars for him went above and beyond to make sure customer is happy and everything is good. Also the manager is very good too thanks appreciate it

Lexus of Richmond Hill always makes me feel and safe and confident in my car after I bring it in for maintenance. Booking an appointment is super easy with them too. For me, Davina was very kind and made sure I got the chance to voice my concerns. The service representative Laila, was also very kind and kept me updated on the status of my car throughout the day. Your car will be taken of. All in all, Lexus of Richmond Hill should be your place for your Lexus.

False advertising and very rude sales manager if you received any advertising in mail from this company just throw it in garbage without looking at it because they will deny what they offered.

Our family had a very pleasant experience at Lexus Richmond Hill from our sales rep Jay Ramandi. He went above and beyond in customer service and was really helpful in assisting us purchase a pre-owned vehicle for the family.

The dealerships was exceptionally welcoming with many cars to choose from. We would definitely recommend it to our friends and family.

I was looking for a Lexus RX and I been to many dealership. I wanted to buy a good pre-owned SUV which is not going to increase my monthly payment that much, at the same time it will give me a peace of mind. Finally I went to this dealership the salesman named Amar assisted me so greatly and gave me an awesome deal with four years comprehensive warranty with a very good price. He took care of everything. Not only that he tested everything in front of us to make sure is performing well. Thanks to Amar Verma!

Was a great experience to deal with Gregory Ashkenazy . Highly professional ! Excellent service .

It's my 2nd purchase in 2 years with Lexus of Richmond Hill and the overall experience just like last year was fantastic. I went to check out their 2018 RX350-L on Tuesday and picked up my car today (Friday).

I traded my 2017 RX350 for a 2018 RX350-L. Both Vince (The New Vehicle Sales Manager) and Dylan Moffat (Sales Specialist) accommodated to all my needs in terms of my strict budget and were extremely helpful and pleasant to deal with. There was no additional sales pressure to buy any 'extras'.

Most car sales people will forget about you the moment you sign the Bill of Sale. Not these 2 guys, and that's exactly why I went back there for a second time. You are not a 'sale' and they appreciate you as a client and even more so if you are a returning client.

If you happen to be shopping for a Lexus at their dealership, ask for Dylan Moffat. You won't be disappointed.

We just leased our third vehicle from Lexus of Richmond Hill . Imtiaz was our sales rep he is very pleasant and easy to deal with. It was a stress free negotiation. We are very happy with our new NX 300.
Karen D

I've always been a Lexus fan and my experience with Archie just confirms it. He was so helpful and did everything he can to help me to get the car I wanted. He truly went above and beyond.There was no pressure and he is by far one of the honest car sales person I've met. He was very knowledgeable about the product and explained all of the features during the test drive, he didn't rush me at all and let me take my time test driving the two different cars. Overall, I loved my experience with Archie and will be a long time customer.

I recently took my Lexus RC350 because I was hearing a clunking noise from my rear passenger side wheels. I had the pleasure of meeting and dealing with Laila Rad. She was amazing and of great help! She had gotten my diagnostics done in a timely manner and had ensured that I was covered under warranty which I was unaware of at the time and therefore all of the work was being taken care of without any hassle. She was also available through text and had a very welcoming personality. Thank you again Laila!

9AM service appointment. Arrived early. Service was started right away.
Done in 45 minutes. Very impressive.
Enjoyed the wait using the ipad provided at the comfortable seat. Coffee and cookies were also appreciated.
Staff was first rate.
Highly recommended.

Can't say enough about my positive experience at Lexus of Richmond Hill.
I would highly recommend buying a car from Gregory! Everything was easy and quick, he was honest with me and got me into a car I am very happy with. He helped me look around and was very professional, knowledgeable, and honest. Greg didn't push anything on me and was truly a delight to talk with. I recommend speaking with him if at all possible. He was fantastic!!
I also have my car service here. The service is wonderful. As soon as I drive my car into the driveway. I was greeted with a person to check me right in. The customer lounge is full of magazines and some cookie and soft drinks to enjoy while waiting for the service. They have shuttle courtesy service to take you anywhere. If you have service more than 2 hrs, they will set you up with a loaner car.

My friend just got the Lexus NX 200t for an amazing deal. Thanks to Mr. Kumar & Mrs.Naz for staying up late on a Saturday night and helping us with the purchase and all the paperwork. Extremely satisfied

I came to do oil change and in same time ask service adviser to check why my radio some times in driving mode switching on and off? when I came he told me that nothing wrong with my blue tooth problem with a power to my radio, he told me that I should go to my salesman who sold my car to me and he will show how to work with blue tooth, but he did not understand that problem not with blue tooth, problem with a power witch switching on/off

Professional and kind. Mr. Imtiaz is very friendly and knowledgeable. Great service !

This Dealership and specifically, Amar, sales consultant in the used inventory department, far exceeded my expectations. I live out of province and found a vehicle I was very interested in. I connected with Amar who was crazy busy on day 1 post-covid lockdown but he still took the time to message with me and follow up with a call to learn more about what I was specifically looking for in a vehicle. While I didn t end up buying from LoRH, only because I found a vehicle at another dealership, I have to say that I was so impressed with Amar s communication and follow-up. I highly recommend this Dealership and especially Amar. If you re looking for a great, used Lexus, don t hesitate to ask for him. He ll take great care of you! Thanks Amar. Lori C

This was very good experience. Our representative was attentive, he gave us very good advises. The whole process was efficient and we've got our car early than planned.

Great job, Michael !!

Just to say many thanks to Michael Tauro who was instrumental in my purchasing the Lexus ES350 last month. He was professional and courteous and knew the car I was to purchase inside out. He was not pushy in getting the sales completed, but took his time to explain the features and went over all the things I need to know when I took delivery of the ES350.
Great job, Michael !!

I just bought a Lexus NX200T form this dealership and Amar Verma was superb. He was very efficient. He guided us through everything thoroughly and explained to us all the options and helped us to get the car that we want within our budget. I went there on a Monday night and got the car the following night with everything done, licensing, winter tires in and everything that needed to be done. He was excellent.

We came here all the way from other end of Mississauga to test drive Nx200t and we met here with Amar who works here in pre owned department .After talking with him in few minutes me and my husband decided to buy our vehicle from him because he treated us like his own family .We found his body language was always positive from our purchase experience to vehicle delivery he always smiles genuinely with fun and little bit sense of hummer we loved his style of doing sales. Amar keep up doing such a great job because there aren't too many people out there to give a special touch of customer service specially that big Red bow on our vehicle delivery day .... I will recommend strongly to every one go and see him personally.. promise he will make your day !

I don't usually do reviews, but after this experience at Lexus Richmond Hill, I felt like it needed to be said. I went to look at a used vehicle that I saw advertised and I did not appreciate the treatment that was received. I was misinformed by two different sales representatives and then they made it seem as though I don't know what I heard or what was said to me. Honestly I'm so disappointed and frustrated . No Customer service what soever. Not a nice experience at all!!!

I recently got my second car here.
Great facility, great service, knowledgeable and very professional sales representative Gregory Ashkinazy. I am happy to recommend this dealership and this sales representative to everyone!

Recently purchased a 2015 Lexus IS 250. Unfortunately, while the car was being detailed the anti-glare film on the navigation screen was wiped and scratched. This is a common problem for Lexus. I walked into LRH and spoke with a Service Technician (Carolina) who reviewed the file and even though the car was 2 months over warranty, agreed to fix the screen at no charge to me. This is impressive customer service. Thank you Carolina and LRH! I will be sure to service my car at this dealership.

Luiza provided exceptional service, showing and explaining in details vehicle features, helping us to make right decision.
Thank you, Luisa.

Just picked up 2016 Lexus RX350 {Gurdial}. The sale rep. Jennifer Shao was amazing and very helpful. I wish I purchased by previous vehicle from here, going forward I will.

At Richmond Hill Lexus, Amar Verma and George Used Car Manager went above and beyond our expectations with helping us find a car within our budget. He made it very comfortable and stayed very positive throughout the whole sales process. Very kind, understanding associate! We were so satisfied with our purchase, that we came back again for another car and brought along others to see! He made this a memorable experience for the whole family and will definitely recommend him and Lexus to anyone.

Extremly poor service ! I originally bought my 2013 RX from this dealership, I took my 2015 BMW for appraisal to trade it in with the new 2017 Rx , they did the appraisal on the bmw and they were suppose to get back to me the next day and that was 3 weeks back, never heard anything back from them, I called the appraisal manager and the sales person that i was dealing with, 4 to 5 times in the period of 2 weeks and they did not even bother to return any of my calls and msges . Lexus is a great car but take your business to Don valley lexus ! Same owner but way better staff .

Alexis at Lexus. Made my day with great service. Noticed things I didn't ask about and offered to fix them - free, due to warranty issues. Wonderful young man, on his way up the corporate chain so look after him RHL. Looking forward - I know, didn't think I'd ever say that, to my next scheduled maintenance call.

just picked up my rx350 today ,sales person katie gave amazing service she is patient and very knowledgeble .explained all the details of the vehicle .will finitely come back for next vehicle .

I buy a car from this Lexus dealership three times and all three times the saleswoman Leila Haghi has helped me and my family. She is a kind and honest lady. I am grateful to her and Mr. General Manager.

Thank you lexus of Richmond hill. Always provides amazing of service with detail cleaning to my car

Jennifer Shao has provided me very nice services. She is very proactive.she sent message to remind me what documents that I should be bringing to pick up my car. She is also very friendly , always with a big smile on her face. I m very happy with her services.

Yesterday, I bought a 2015 Lexus NX from Richmond Hill Lexus. After reading tons of reviews, we specifically asked for Gary Coombs. Gary was not only exceptionally courteous, but his level of service and professionalism really made us feel comfortable in this purchase. He did not work in pre-owned sales but was more than happy to take care of us. He was thorough in explaining all of the features and details of the car. He went out of his way to negotiate a price that fit our budget, without being pushy or 'salesman-y'. He also was great with my toddler who was getting restless at the dealership, giving her little things she can play with. All in all, it was an amazing experience and I will happily return to purchase an RX down the road. LOOK FOR GARY!

I went to Lexus of Richmond Hill last week looking for a NX200t. A salesman, Michael Tauro, came to our assistance. I have been driving for 40 years and have gone through a number of different salesman, Michael has been one of the best I have run into. He is very sincere, knowledgable and has been very helpful in the whole process of buying a new car. I highly recommend someone who wants to buy a Lexus to look for Michael.

Perfecto!
Thanks Laila rad

I bought my 2012 Rx 350 from Lexus of Richmond Hill in 2016. I always come here for regular oil change and maintenance since then and am very much satisfied of their maintenance service. I would highly recommend Lexus of RH if you want buy certified pre-owned vehicle, brand new, or service and maintenance.

I went in on a Thursday evening seeking information on the IS300 and had the privilege of having Michael Tauro as my tour guide at the dealership. Mike was very knowledgeable on the IS line and was a pleasure to deal with. I appreciated his positive attitude and the fact that there was no pressure to make a purchase. I will definitely recommend Mike to anyone who is looking for a Lexus vehicle and wants a friendly & patient sales associate on their side.

I also want to thank Sales and Leasing Manager Vince for his professionalism and personal attention to keep things simple!

To Mike, Vince, Ricky, Vahid and the rest of the Richmond Hill Lexus team . thanks for making my 1st Lexus experience a positive one. I look forward to continuing the relationship during my service visits.

The warmer weather is here and I ll be cruising around in my new ride.

Thanks again!

I was yesterday (April 10, 2017) in this dealership, and test drove a vehicle. My host was Kumar; he's nice guy, polite, showed me everything about the car.
I drove in with my 2007 Lexus ES 350 and I was thinking of trading it in.
Black book value was between $7,000 (low end) and $9,000 (higher end). My car is in pretty good shape and low mileage for that year (116,000 km).
When Kumar's manager, Vahit, put figures on paper, I almost flew off my chair.
They offered $2,500 for my vehicle!??!?
I felt so DISRESPECTED at that moment, that I wanted to leave immediately and never come back to this dealer.
I am not sure why they take their customers for idiots or fools, that people won't do their homework and check value of the vehicle they bring in to trade (i am not saying that everybody does, but you can not assume that).
When i told Kumar I was leaving his used car sales manager (didn't get his name) came out and started bargaining. First he offered $5,000 and then at the end he offered $7,000 for my car.
The lone fact that I was low balled at the very beginning didn't leave very good impression on me and I am not sure I am going to do any business in future with these guys.

Response to Owner:
Dear Sir, quick search on Autotrader doesn't show market price between $7,000 and $9,000 for my kms, but about $10,500. Black book shows between $7,000 and $9,000, not Auto Trader.
In regards to lack of maintenance records: first of all your staff didn't ask me about maintenance records; that DOESN'T mean that I haven't maintained my vehicle (I guess you search via your Lexus app didn't show any records by your dealers), I did maintain my vehicle @ Toyota dealer (which is, I believe the same company).
In regards to "engine knock" - wow, your manager haven't even turned engine on, such a bs. He did quick around and that's all, I was watching him from inside all the time.
I really wanted to buy car for the price you asked for, but you wanted to make money on both cars, trade-in and what you were selling.
I am really, really disappointed with you trying to protect such disrespectful behaviour of your staff, will never deal with you nor recommend you to anybody.
You have such a sleazy business practices, while I was still there, your staff was trying to tell me that it's better to take your loan (5+%) than use my line of credit (3.2% interest), do you really consider all your clients as idiots?

Unfortunately after buying multiple family vehicles here, when my car went down with electrical problem...it coulnt be solved. Payed for diagnostic...with no diagnosis. Sales staff are the best though. Will return to deal with Gregory.

I would like to express my satisfaction of the service provided by sale representative of Lexus (mr Jay Ramandi)
To be honest making decision between Lexus and BMW was very hard for me and I had no decision to buy Lexus
Fortunately my agent(Jay) provided all of required information while he was ultimately patient and honest.
He did all his power to the get best offer.
Combination of Jay and Lexus sale manager (Vince ) made the best offer I ever received it.
Make long story short I am enjoying my new Lexus !!!

Katie is an amazing sales person!!!
She patiently answered all our questions and explain all processes and functions about our new car.
Amazing service!!!!
Strongly recommend!!!

Girl at the service desk took care of all my questions and requests!
Awesome customer service

Second time buyer at Lexus of RH. Last purchase was seven years previously but Vince who sold the first vehicle (now the sales manager) received me as if there had been no absence at all. He along with Gary provided fantastic service. I purchased a newer version of the same vehicle I had previously due to the quality of the vehicle. We maintained the vehicle at Lexus of RH for four years and only gave up the vehicle due to relocation. The surprise was to get a discount on the new vehicle due to points received for the maintenance. Good people, good dealership.

I recently leased a vehicle from Lexus of Richmond Hill. My experience from when I walked in the door to look at cars to the moment I walked out with keys to a new car was absolutely amazing. Katie K was my salesperson she is extremely patient and considerate to the needs of her customers she made the entire process a complete pleasure. The sales manager Vince and finance manager Amy were also excellent. Wonderful service from the dealership. If you're looking for a Lexus go see Katie you won't be disappointed!!

I write this review in recognition of the excellent service of LUISA FON GOLDRING.She is my Sales Representative.Luisa is an outstanding, highly professional,reliable person.She has amazing people skills and i was impressed with her ability to treat customers with the utmost respect.She is very knowledgeable.She took her time to explain to me and go through all new features of my new car!!!!!!!!!!!!!!! Luisa has been understanding and i have felt comfortable talking to her. It has been a pleasure to have deal with PROFESSIONAL person.Thank you respectfully. I am very grateful for helping me get new car. I would recommend this office and Luisa Fon Goldring Sales Representative !!!

Inna Parfenova June 14,2020

The worst new Car experience i have ever had. Although my sales person was as accommodating as she could be, she doesn't control staff or policy.
Sales staff are instructed to tell clients to rate 10/10 on a lengthy evaluation questionnaire otherwise repercussions from management will follow. I know this as I rated about 7 or 8 on my initial experience as I was initially generally happy.. I discovered that my sales person was going to be disciplined for my low rating???

While the free coffee and a few snacks are available, snacks run out pretty quickly. No soft drinks or bottled water is available.

I found out later that they forgot to unregister my trade in lease vehicle so I was paying for my new Lexus and my trade in for 6 weeks before discovery. It was a battle to figure it out. After providing all paperwork, Toyota did not reimburse the correct amount. A second cheque needed to be issued, which after 3 months, I'm still waiting for.

On my first 8k service the technician half used water bottle was left in my cup holder.

Generally, buying a high end Lexus should be a gratifying experience but I was left completely underwhelmed.

BMW and Audi dealers in my area provide free car washes and unlimited beverages which is a nice treat.

I love the car, the sales person was very helpful but the little extras could use some fine tuning. .

Recently i bought ES 350. Car had several issues, which were never mentioned to me by Lexus Richmond hill.
Me and my son Shahroz Hashmi went back and file complaint but unfortunately new car sales manager behaviour was so mean towards us. He acutaly did not want to listen car issues. I was very much disappointed of his mean behaviour. This is my first Lexus car ever but i had bad experiance. I had no choice except to file complain.
My son Shahroz Hashmi wrote all car issues to corp.
Later i got call from George used car sales manager. Finally i met George and he apologized.
George compensated us by fixing car as much as he could do.
Finally i will say George keep up the good work you do. Amar was also very helpfull to me.
Thank you George.
Aqeel Hashmi

Amar is absolutely the best at his job. He is very polite, honest and one of the best salespeople I have ever dealt with over the years. We bought a nice Mercedes Benz and he kept his promise and gave us an amazing deal. I am extremely happy with the service provided by Lexus of Richmond hill. Cheers!

My sales person Jay was very accommodating and knowledgeable. He effectively helped me to find the car that matches to my needs.
Thanks Jay!

I received nothing short of amazing customer service from the moment I first walked in. The staff are all very friendly, courteous and professional, and the support I received from sales specialist Michael Tauro and the used car manager Vahid Babolsalam was exactly what I wanted in a sales team.

The buying experience was calm, pleasant and I particularly appreciated the patience and professionalism of Mr. Tauro, with whom we spent several hours test driving vehicles and asking questions to help me find the vehicle that best fit my needs.

The after-sale service is equally amazing, and as a customer, I feel very supported and secure in the quality of the Lexus name, and especially in this dealership. I have confidence knowing that this support will continue throughout the life of my vehicle.

In short, this was the best car-buying experience I have ever had, and this comes from a former Honda and Acura customer. I highly recommend this dealership for anyone looking for a Lexus, as you are guaranteed to be taken care of from the moment you walk in the door.

We are always taken care of at Lexus of Richmond Hill and we always walk away fully satisfied with what we are receiving.

Trevor is an amazing person to work with, thanks for the wonderful service!!

This is the third car I lease from Dillon Hu. In addition to Lexus's consistent good quality, Dillon is my best reason to stay at Lexus. He is very professional, knowledgeable, caring service, hands-on detailed guidance, and even consultations that are not within his scope of work, whether or not he responded promptly on weekends. I would like to thank him very much for his thoughtful service for so many years. Lexus has a good employee like Dillon. The advantage of having Dillon is also the blessing of our customers.

I had the pleasure to work with a Sales Rep named Katie and the Sales Manager, Anthony from this location. Both were fantastic, made the whole process very easy for me. Everything was handled very quickly and efficiently on their end, and I got a good deal as well. I highly recommend asking for them if you decide to visit this dealership.

Terrible service. Took 6 hours to compete oil change and punched tire

The staff at Lexus of Richmond Hill were extremely professional and helpful. As new parents we were looking for a reliable family SUV. Jay and the team found us exactly what we were looking for at a great price.

We were looking to purchase a SUV and contacted salesperson Jay Ramandi at Lexus Richmond Hill to help us and we we re very happy we did! With his great insights and professionalism as he was very patient and understanding for our needs. We managed to purchase a great car for a great price. Defiantly happy with our purchase!

We would like to appreciate all the services that Jennifer Shao has been provided for us on buying our first car. She super kind, supportive, and trustworthy. Highly recommended salesperson

Hands down the best dealership ever. From their cleanliness to their over and beyond service, my experience here was simply the best I've ever had. I was greeted upon walking in with all friendly faces. I was directed to a sales representative, amar verma, who made my experience the best one yet. He accompanied to all my needs of what car I wanted and answered all my questions thoroughly. I will definitely be purchasing a car here and only here because he went above just to show me he really cares wether or not I left happy with all my needs fulfilled in buying a car. I will definitely be back and will spread the word about this amazing service! Thank you amar.

Recently I have had an experience of buying a new 2016 Lexus NX200t . The sales representative Gregg Ashkenazy whom I dealt with had been very helpful and attentive all my needs during the entire experience of buying the preferred vehicle. I remained a very happy and satisfied customer.

Haven't even gotten a car from them yet. Called a few times hoping to speak with a sales person before heading to the dealership. However, none of them picks up their phone. Guess they don't really need my business.

Professional, no nonsense environment. Friendly staff.

My previously posted review had been pulled off and I assume that it's because I mentioned the salesperson's name and the link to another review site.. Had worst dealership experience and would not recommend this place. I thought it was just the particular individual who was to be blamed but it's probably their say of doing business. Pls look up other review pages as well.

I had a very nice experience with Lexus of Richmomd Hill recently. I and my brother leased two cars recently The staffs are nice and very welcoming. Mr. Archie Farrokhi was the gentelman who took care of our deals. He is a nice and very professional sales with a great behavior trying to protect the customer benefit while he is doing his professional Job for his company. I recommend him to anyone who consider leasing or buying a Lexus.

I am very impressed with High Professionalism and Knowledge of Katie Kong New Car Sales & Leasing Representative at Lexus Of Richmond Hill. Katie has an ability to listen and understand the needs of me as a customer. She was very patient and always stayed in touch during decision process . Katie explained professionally about benefits of various models and gave me and my husband a great overview of the model that we finally decided to choose. She spend a lot of time with us to make sure we do not have any more questions and it made us very comfortable to keep our Business Relationships with Lexus of Richmond Hill and Katie Kong. We Would Strongly Recommend Katie Kong to Our Friends and Family. I am sure Katie is a Valuable Professional to Lexus of Richmond Hill Dealership !

I just purchased an RX350 today from Imtiaz Cheval and he was absolutely brilliant! This dealership is fantastic. Imtiaz was super helpful, informative and very honest. The whole process from start to finish was flawless - he answered all of my questions and made me feel extra confident. I am recommending him to everyone I know because I had such a great experience. Thank you, Imtiaz for making my first Lexus purchase extra special!

Imtiaz Cheval was very helpful and patient as we went through the process of selecting the right vehicle and a price we both could live with.

Greg Ashkenazy was an extremely knowledgeable salesman and greeted us warmly. We just leased a 2016 Lexus RX 350 and he helped the process go as smoothly as possible; he accommodated all of our questions/concerns and was very patient. He was there every step of the way from the moment we walked into the dealership all the way until he gave us the keys and walked us to the new car. Highly recommended! Will absolutely deal with him again once the lease is up.

Thanks Amar for your kind help! Highly recommend this place and Amar to anyone who need a used car.

Had an amazing experience leasing a new vehicle from Greg Ashkenazy. Greg was very knowledgeable and guided me to the best vehicle for my needs. No heavy pressure sales which was a nice change. Aidan the manager was also very helpful in getting me a great deal. I then dealt with Sandra the business manager who was also amazing. I would highly recommend going to Greg for your next car.

Had a appointment to view a lexus we have been looking for. They sold the vehicle 5 hours before we were to arrive! Didn't even give us the option to arrive earlier... We had our license plates in hand and were going to purchase the car....very disappointing practice! We will NEVER buy any vehicles from Richmond Hill Lexus again!!! I would give them ZERO stars if it was an option!!!

A place with no surprises, the so-called discount for 17 years is based on the sheep!

Total disappointed from parts service. I called the place multiple times no one pick up the calls and no one cares to return even voice msgs. Then I dropped by there to ask for some key repair. Guess what they don't have the key cutting machine. The parts guy said oh sorry we didn't pick up it's only me here. What a bad way to help customers from parts department. I thought Lexus is the best customer service in North America. That is a total wrong statements. Alot of manufacturers have way better customer service from parts department.

Where to start with Archie, it was an absolute pleasure working with him in buying my new car. He was upfront and honest about the sale and i didnt feel pressured into buying anything. It took us a few days to decide and during that time he didnt further pressure us to buy anything. When we actually purchased the car and went to pick it up the car, he went out of his way to make us feel like we made the right decision and threw in a bunch of extras which we didnt expect not to mention a bow on the car!! Overall had a great experience purchasing my new car with him and would recommend him to anyone looking to purchase a new car!! This dealship is probably the best one I have ever been to and Archie made our experience a blast. From sharing his own experiences to sharing all the knowledge he had for each and every car at this dealership. He made sure our experience was one of a kind

Greg provided me with great service, great pricing and a great car. I would recommend him to anyone!

Amar, our sales person, was unreal. I arrived for a 10 am appointment on a used car on their lot. We had a deal done and car delivered by 4pm. That included certification, detailing and all licensing. Manager was very professional in the price negotiation when getting down to the final number. Amar allowed me to take the vehicle home for my daughter to inspect and approve as well. Great experience....thank you Amar.

I don t always write negative reviews. In fact, this is the first time I wrote a negative review on google map. One month ago I brought a Lexus Rx from another Lexus dealership instead of Richmond hill Lexus because the experience with Sales specialist Mr. P.W. is literally Terrible. I could have brought the car at Richmond hill, but I rather spend my money elsewhere.

Two months ago I found a used Lexus RX at richmond hill Lexus website and I called him and asked for a test drive with Him, everything seems good until I spent 3 hours to get there the next morning, however the car was already sold and he didn t tell me and wasted 6 hours of my round trip! Then I asked him to test drive another car in the inventory, he treated me extremely impatiently and every word from his mouth sounds like he wanted me to leave ASAP because as he told me he had a more valuable customer waiting . During our conversation, he picked up 3 calls from other clients and had me waiting for at least 15mins just listening to his calls in his room. His words are disrespectful and I truly think he does not belong to the sales industry.

My experience started out very promising and Amar was very helpful, but after putting a down payment, my boyfriend and I changed our minds and wanted a refund. We had asked for a refund 4 weeks ago and have gone in multiple times, called almost daily and no one will answer us. Every time we are given an excuse that makes no sense and no one will give us a straight answer. The managers never help and according to staff are always out. We've left multiple messages, gone in at least 6 times and still nothing. It's extremely frustrating and has definitely ruined any chance of us returning here for a Lexus.

Honestly, the service department is awful, I have been using Lexus since 2011, this is the first time I dealt with the service dept., no more
Lexus, I have felt that they just delay the whole
process to charge you more AND with very slow outcome. I am done with Lexus, no more with them. They don't care about loyal customer, does not matter how long you have been with them, they treat you jus as way to make money and nothing more.

Hi , would just like to record that we have received excellent service from Laila Rad We were kept fully informed as to problem solving and believe the pricing to be both competitive and honest .Thanks to Laila and Trevor for their excellent customer care and the offer of a courtesy car ,much appreciated. Many thanks. No hesitation in recommending Richmondhill Lexus .

Hello,

I was looking to lease a new vehicle and was comparing 2 different German make/models to Lexus. Through my comparison shopping I came across Imtiaz Cheval at Lexus of Richmond Hill and it was a match made in heaven! I was immediately taken aback by Imtiaz' professionalism, knowledge and sincerity. He followed through on his word at all times, was extremely courteous with his guidance and ultimately helped me find my perfect car. I did all the necessary homework required to make an informed decision on my own, but what sealed the deal was the constant communication I had with Imtiaz, he was honest and on my side, I never felt obligated, pushed or backed into a corner (unlike the other two dealerships) to make a hasty decision. Imtiaz was there to help me address all of my questions and concerns and ensured the decision I made was most suitable for me and my family. I would recommend Imtiaz Cheval at Lexus of Richmond Hill to all of my family, friends and colleagues for their next car purchase.
Thank you Imtiaz for making this journey such a rewarding and gratifying experience for us! See you for our next purchase!

Parisa

IF you can avoid this place , please do so !
it is a nightmare of totally disorganized , and pathetic customer service - from people who shout at you when you call
to salespeople who make a deal with you for the wrong car, to mangers not responding to customers issues- it is a hell hole - better to stay away from them ...I am so frustrated that I had to take time off from work to sit and write this

I bought a pre-owned car from Amar and manager Anthony. Great buying experience and great experience when I went to pick the car up. Can t ask for better service. Would give more stars if I could.

Not as Rosey as these ratings suggest. Took 3 days to respond to me then responded again the next day like the inquiry hadn't been answered. AND MOST ANNOYINGLY I NEVER SIGNED UP TO RECEIVE YOUR SPAM AND EVERY ATTEMPT TO GET OFF THE LIST HAS BEEN FUTILE! Fix it!!

It s been a week since I bought my Mercedes GLK from Amar Verma at Lexus of Richmond Hill. It was in all a good experience. Amar did whatever he could to assist and accommodate with me living out of town. He even stayed late on the night of pick up and more.
Appreciate all the help..

Very poor. The salesperson confirmed the car I was looking for is available and when I reached their after driving for 1.5 hrs , he says the car you were interested is sold.

The service experience that I received from Amar Verma at Lexus Richmond Hill has honestly been exceptional. I called in with the mindset of already having decided I wanted to buy the BMW 335i, however Amar really walked me through the details on the two vehicles LEXUS IS 350 F Sport VS. BMW 335i. He was so educated and professional about it. I felt absolutely no pressure to buy. I had went into the dealership later that evening and again, Amar continued to amaze me with his friendly personality & breadth of knowledge into cars. He took me out for a test drive, very comfortable and calm. He let me experience the car & showed me everything in it. All in all, I decided to buy the car. Later when I picked up the car, I noticed a few things about the car that I did not notice prior to purchasing Amar addressed all my questions via phone and told me to come in so that he can solve any issues that I was having. Simply incredible customer service. No hassles buying this car from point of purchase to post purchase. He did a fantastic job. Welcomed all my family & friends during the time I was purchasing the vehicle. Was so kind to everyone and put a smile on our faces. No hesitation and answered all questions with proof & knowledge.

Thank you Amar it has been a pleasure working with you. 10/10.

Great buying experience, with lot of options. Dealt with Archie, great guy who took time to show me the models I was interested and made my experience stress free.

The IS 300 first caught my eye when I was 18 years old, the first year it was introduced. My friend s parents bought her one and believe me, I was envious.

Fast forward 18 years and I found myself and my husband walking into your dealership.

When I asked the concierge if any salesperson was available to help us, she sent us Riley Huang. Riley approached us, gave us the friendliest and sincerest smile and asked how she can help. I pointed at the IS 300 in your showroom and said I d like to buy one of these , she smiled back and said Great choice! Let s go to my office and we can talk about it .

Riley explained everything in detail to us regarding all the different packages, took us for a test drive while explaining the functions of the car, helped us reach an agreeable price on our trade-in and finally did everything she can to get us the IS 300 F Sport 2 at a price we were happy to pay.

In the past, we ve had situations where a salesperson won t talk price with us until we charge a $2000 down payment to our credit card to show that we are serious and we ve had a salesperson refuse to let us test drive a car because too many people who can t afford the car just walk in for a test drive . Both instances we walked out and bought the same car elsewhere. Therefore, we half expected to be ignored at your dealership. None of this happened with Riley, from the moment she approached us, she gave us all her attention, was very professional and most importantly, made us feel valued.

Riley made it possible for me to own a car I ve liked for 18 years. We had an extremely positive car buying experience. I will most definitely be recommending Riley and Lexus of Richmond Hill to my friends and family.

Thanks for employing such an amazing salesperson.

The service here is very cold. The associates i dealt with had a very strong smell of cigarettes and a don't waste my time attitude hence i went to another dealership that would appreciate my business