My experience started out very promising and Amar ...

My experience started out very promising and Amar was very helpful, but after putting a down payment, my boyfriend and I changed our minds and wanted a refund. We had asked for a refund 4 weeks ago and have gone in multiple times, called almost daily and no one will answer us. Every time we are given an excuse that makes no sense and no one will give us a straight answer. The managers never help and according to staff are always out. We've left multiple messages, gone in at least 6 times and still nothing. It's extremely frustrating and has definitely ruined any chance of us returning here for a Lexus.