Lexus of Richmond Hill Reviews

My Boyfriend and I were very impressed with our Service advisor . Thank you for the experience! @arm

Katie was so friendly and very helpful explaining all the details. She listened to our needs and was very honest and straightforward. She has certainly earned our trust. It was a great experience visiting Lexus RH. Highly recommended.

After an extraordinary client experience with Mercedes Benz, I decided to give Lexus a try for my next car. I visited Lexus of Richmond Hill and the experience was awful. There was little to no care shown about my concerns. I was being sold a car Grey car that was registered with Service Ontario as Brown. When I brought it to the attention of the pre-owned sales manager, he was quick to dismiss it saying that there is nothing he can do about it. I wrote to the GM twice and left him a voicemail but yet to hear back from him. On the day of delivery, 2 hours after I drove off the dealership there was an issue with the car. Upon returning to the dealership the following business day, the service technician reported a worn-out tire. How does a recently Lexus certified (including safety) car develop a worn-out tire within 2 hours of driving off the dealership? I wrote both the pre-owned sales manager and the General Manager but NEVER got a response.

The only positive experience I had came from Michael Tauro who tried his very best to salvage the situation and experience. Thanks for all your effort, calling to check in and also fixing the color discrepancy with Service Ontario. While I will never do business again nor recommend Lexus of Richmond Hill, I want you to know that you are a true ambassador.

Even though i live far from Richmond Hill, I always get my car fixed there. The service is very upscale, people are friendly and willing to help. Moreover, the sitting are is very nice with free massage chairs, cookies and WiFi

I'm a return customer of Richmond Hill Lexus. I had a fantastic experience here last year with Farhad buying a Lexus RX, and because of that I have periodically checked their inventory. Although I wasn't looking to buy another car right now, one came up that caught my interest - and because of the excellent prior experience I had with Farhad last year I decided to go in and check it out. Farhad took good care of me and patiently explained the features to me with no pressure at all. I am very happy with my new purchase. I literally only bought this vehicle today because of the good prior experience I had with him (knowing that the purchase of this second vehicle would be easy and painless) :) Thanks Farhad!

usually first comer have a lot of problem in Their first deal
Buy a car also is one of the difficult thing to go true
Thanks Gary Coombs for helping us very friendly and honestly

Imtiaz Cheval is the man to go and see. Excellent customer service and professional. Lexus of Richmond Hill is my dealership of choice.

The staff in Richmond hill Lexus are exceptional Alexis Fernandez,Brigitta & Trevor ostash , Hero Sakamoto are wonderful helpful well mannered kudos to your staff

Excellent sales experience for my upgrade to 2018 NX 300 from 2015 NX 200 through Imtiaz Cheval who provides good service and is very professional during the process. Highly recommended sales consultant.

We want to thank Imtiaz Cheval, our salesman at Lexus of Richmond Hill, for our good experience in purchasing our new car. He was a gentleman and very courteous and professional. He was exceedingly patient in answering all our questions both before and after we took possession of our new car. Although he may not have known the answers to some of our questions right away, he would find out the answers for us relatively quickly and he always answered all our telephone calls. We would also like to thank the rest of the staff from the reception staff to the general manager for patiently and courteously dealing with all our questions and concerns. We hope this kind of service continues in the future.
Sincerely,
Raffaella & Gabriel

I have recently accompanied a colleague of mine who happened to be interested in a pre-owned vehicle at this dealership. I have nothing but compliment about the entire shopping experience. In particular, the sales consultant Luiza provided us exceptional and pleasant customer service. She is courteous, knowledgeable and patient. She applied no sales pitch or pressure to buy, instead, she listened and understood my colleague's needs and tried her very best to accommodate. From the initial qualifying questions to the test drive and finally negotiating the offer, it was smooth and enjoyable. As a result, my colleague was able to close the deal shortly after. On the day of the delivery, Luiza even returned to the dealership when she was scheduled off that day, it was very impressive and cordial. I will definitely recommend this dealership and especially Luiza to anyone that is interested in purchasing a Lexus vehicle (brand new or pre-owned), I am positive that the experience will not differ.

I've just got car from Lexus Richmond Hill. Satisfied 100%.
Greg Ashkenazy did excelent job for that.

I would highly recommend Archie Farrokhi treated with the utmost respect and provided with exceptional customer service. He did more than due diligence to make all possible within my tight condition that made me have a happy and pleasant experience with Lexus Richmond hill. Definitely, I will come back to see Archie for another vehicle!

Ms Laila was very friendly and kind
Thank you

Recently went into Lexus of Richmond Hill with my mother to purchase a vehicle. I dealt with Amar on the deal, and he handled the entire sale from beginning to end with professionalism. Amar made the both of us feel extremely comfortable throughout the transaction. All questions were answered, and all needs were accommodated. I felt at ease, and I knew my mother was in good hands.

In regards to the finance, Amy was terrific. She went above and beyond when it came t securing the deal. It couldn't have been done without her to say the least. The team over at Lexus of Richmond Hill is nothing short of great. My mother is very happy with her new car, and we will back to shop again.

I hope this review can provide comfort to future buyers.

I have been a client of this dealership for over 6 years and I have always been satisfied with the staff and the quality of service. I have gone through three(3) RX350's and each time it was made possible because of Gregory Ashkenazy. I would recommend Gregory Ashkenazy to anyone who wants a quality car for a great a deal.
Real Estate Broker ReMax West T Jdan

Alexis in service has been amazing.
He goes beyond his call of duty beyond any service men I have ever dealt with.
There is no pressure.
Just recently I we r I. Thinking I needed my software updated on my gps.
He spent the time to show me how to use it. No charge.

Thanks Alexis.

Cheers Sharon Chisholm

All I can say that the service at this dealership is geared toward TOTAL costumer satisfaction!
I wish to extend my special thanks to TREVOR the service manager!
Trevor went out of his way to provide the best possible customer care!!!
Trevor you are a great asset to this dealership! Keep up the good work!
A very happy customer.

Brought My vehicle for Service at Richmond Hill Lexus and was treated superbly well with Amanda Pi as my service Rep. She was very honest and told me what I need to do or What i should do to maintain the Vehicle in good condition. I had tons of questions but she assisted me with all of them clearly. The wait during my vehicle was in service was roughly 1.5-2 hours but it felt like I was only there for 15 minutes~:) Car was washed and Interior was cleaned when receiving the car. Overall great feeling and a welcoming dealership~

We had an amazing experience at this dealership thanks to Kumar. My father purchased his first ever luxury vehicle; Used 2015 RX 350. Kumar played a major part in making it happen. My father has known Kumar for many years since his days at Markville Toyota. During this car buying process, Kumar took a genuine interest in my dad's requirement and assisted us many times in showing us numerous cars; always with a smile. We only came back here because of Kumar. The car was delivered exactly as Kumar promised. Would highly recommend to friends and family.

We got really good deal from Richmond Hill Lexus and the sales person Archie Farrokhi was really helpful and honest..The deal was clear, no trick, good price... this is the first time, we had a deal with out any headache...we absolutely recommend Archie and Richmond hill lexus for buying a good car...

jessi ( I hope I spell your name right), you really need to improve your customer service skills and watch your attitude, and please improve your PHONE MANNER!!!

Bought 3 cars there over the past 20 years. Used to be a decent dealership until it got bought by Weins. Everything deteriorated very quickly. Will not go there again after multiple issues with both sales and service.

Listed vehicle on their Website that you do not have.

On July 030, 2020 I found a nice car with stock # 13197G.
First the web chat is useless, it seems they work remotely from outside of Canada, they are not able to answer of any of your inquiries, all what they need is to collect your full name, phone number and email.
I even went by my self there and see the available car listing on their system. and when I selected a convenient one, they told me that it is sold.
How? It was only me plus one another one customer only in the whole showroom, I don't think we both selected the same car from more than hundred cars available
I rechecked the website after 8 hours, and I still find the same car. they did not even bather to update their website, or they are playing games

I recently purchased 2020 RX350 at RH Lexus location and Railey helped me to chose the right car and the customer service was excellent. I highly recommend this location to my family and friends.

Not sure about sales, but the service department has very very bad attitude. This happened on January 4th 2019

I had an issue with my rear driver side door lock on my 2016 Lexus GS-F with only 42,000 kms, the door lock has an issue. Not only did the service advisor interrupt me many many times when I am trying to describe the problem, but he would not even believe me that I had an issue, I am a car enthusiast and have owned multiple Scion FR-S, BMW M3, I give myself the slightest credibility that I know when a part as simple as a car lock is not functionally correctly but the service advisor was giving me attitude and warning me that if they don't find issues, it will be a 170 dollar diagnose fee. I also added that I have an issue with the rear power trunk, which makes a squeak noise during closing, but he told me that I would need to wait even longer if I want to get that looked it. Pretty much **hinting**, just don't bother have us looking at that.

Needless to say, took my business to Don Valley North Lexus

We live in Thunder Bay, Ontario and found a truck we were interested in potentially purchasing on Lexus of Richmond Hill's website. I contacted the dealership where they connected me with Amar Verma.

HONESTY, INTEGRITY, RESPECT, EXCEPTIONAL CUSTOMER SERVICE are some of the words that come to mind that best describe our experience with Amar Verma and Lexus of Richmond Hill. I can t say enough good things about Amar Verma as my sales contact. He made my experience very personalized and expressed extreme professionalism which was unforgettable. Amar went above and beyond where he took the time to email pictures of the vehicle as well as utilized Facetime to further display the vehicles features in more detail. In addition, on his own personal time, he picked my daughter and I up from Pearson International Airport and shuttled us back to Lexus of Richmond Hill where he had everything already set up for a smooth transaction. His generosity didn t end here; he took us out for supper where his wife and son joined us and also treated us to a night s stay at a beautiful hotel as he knew we had a very long trip back home the following day.

Amar s negotiating skills were very effective which resulted in a successful sale. His customer service is top notch! It s what all other salesmen and dealerships strive to achieve. I will definitely refer all my family and friends to Lexus of Richmond Hill and advise them to contact Amar Verma for assistance.

We felt like family by the end of the process. The experience was well worth the long distance travel of 1,400 km; thank you Amar!

VERY SATISFIED CUSTOMER!!! We give Amar and Lexus of Richmond Hill A+++++++

I would love to thank Kumar! He was amazing throughout the entire process and got us a great deal on our new Lexus RX. Drove an hour to get here but it was well worth it.

Great Dealership for Service and purchase of new Car. I also wanted to add that Imtiaz Cheval who helped us with picking out the new RX was amazing and very attentive to our needs. I would highly recommend him if you are in for a Lexus. Rob and George, were also very helpful in completing the deal.

Best dealership. Very professional service. Friendly staff and they have a very comfortable waiting area.

Very professional staff and very polite.
Always ahead of the time which they estimate of car delivery time.

Updated 1: Special thanks to Simona, Trevor and all the Lexus RH team for their superb service during COVID-19 lockdown. You guys are amazing!

Lexus RH customer for already 3+ years. Great buying experience. Great service. There has been a hiccup or two with service team but things got promptly fixed and management did everything they could to improve my experience. Highly recommend!

My first service experience for a new Lexus purchased in August 2020 , the timeliness and customer experience at the service department was welcoming and amazing! Thank you Trevor and team.. looking forward to many more amazing service experience!!

one sales person let us waited for 45 mins, and just said he will be right back....we told to front desk about this, then a manager came out and let us go his office. he photocopy my drivers license and told us a price. we asked if the price could be lower. he said you can go back home and check online, we provide the lowest price.

PS, Hi, dear Wenzel. Thank you for your quick respond. After going back home and searching online, I finally got my brand new Subaru at Markham Subaru. Although I did not make the deal with the owner at the beginning, the sales person, Roger Chu, sent me an email at night to apologize that he did not help me to get the car and hope he could serve me next time. During the week, I tried a few cars with his help and finally got my Subaru. I think Markham Subaru does not only have high performance Japanese vehicles, but also highly represents Japanese politeness. I hope I could change another car to Subaru within one or two years at there.

I just leased a car from Lexus of Richmnd Hill. Archie Farokhi, the sales associate, was very helpful, thorough, courteous, patient and helped us to negotiate a good deal. Although the financial part was a bit rushed on the weekend with another employee, because other customers were waiting, I was later able to get my questions answered and any tweaks made. Archie was very prompt, responsive, gave me a detailed tutorial on my car and was great and personable to my son, husband and father. He's clearly caring and family-oriented and understands the excitement and financial commitment that come with purchasing or leasing a new vehicle. He offered good advice and explanations of options and I would highly recommend him and would gladly work with him again.

I just recently brought my new Lexus around 5 months ago but unfortunately at another dealership as i wasn't aware of of this location. I was looking for some new parts more specifically a F sport intake systems and randomly reach out to Lexus of Richmond Hill via email. A gentlemen in the parts department by the name of Brad Worthington promptly got back to me and provided the best service i had so far in any of my past Lexus dealership experience. Unfortunately, Lexus Canada doesn't produce the product i was looking for any more for my new Lexus.

I am so impressed with Brad's service, i will definitely go to this dealership for all my Lexus service requirement and parts purchase even though the location is a little out of my way.

I am really satisfied with service department in Lexus of Richmond Hill. Leila Rad, who I know her since she was working in Mercedes Benz, is wonderful in her job. She is very supportive, friendly, and polite. She really cares about the customer's concerns and tries her best to have the job done in the best way and the shortest time. Thanks Leila

I have a great experience while dealing with professional team of Lexus of Richmond Hill . In particular Mr. Kumar Jegasothy with whom I interacted with , is thorough professional , extremely good technical knowledge , very co-operative . When I purchased the truck from Lexus I didn't have license however he personally drove the vehicle for me from Richmond Hill to Mississauga & that to in peak rush hours in the evening with compromising his personal time . He is always there to help me out . I am thankful to him & the entire team of Lexus .

Thank you Jay Ramandi for your help!! we got a amazing deal on the lexus 3 day event. We couldn t be happier with the new Lexus vehicle we purchased, price, and service provided from all the Lexus Richmond Hill staff from the sales representative to the manager and the financing department. Jay explained everything we needed to know and went trough all the closing preparations and vehicle throughly with attention and patience throughout the delivery process. :-)

We recently purchased a gently used Honda H-RV from this dealership and found them to be first class. The salesperson we dealt with was Kumar Jegasothy. He was very professional, and never applied any of the high pressure sales tactics that we have all come to expect. After having worked out a deal that was satisfactory to both parties, they then offered us 0% financing for 12 months instead of us handing over our savings. It doesn't get much better than that. We highly recommend this dealership for your next auto purchase.

It was a great experience to get a new RX 350 from Lexus of Richmond Hill, it is a second car we take from this dealership. Our sales representative Archie Farrokhi provided us with detailed answers to all questions related to feature sets of latest and previous years models, and buying vs leasing. Archie provided us with complete information which allowed us to choose a latest model because of its feature set, select proper upgrade package and make a right decision from monthly payment perspective. It was a pleasure to work with Archie because he was not pushing us, but really listened to what we want and worked with us to accommodate our requirements. I highly recommend Archie to anyone who wants new or used Lexus!

My experience at this Lexus dealership was what you would expect when spending that much money on a vehicle. Our sales Archie F. was very patient, welcoming, informative and helpful through the whole process. Couldn't have asked for better service! As a result, my husband and I bought our first Lexus. Thank you for your help Archie!

I have bought two cars from Lexus of Richmond Hill, with the help of Rod (Farhad) Roozbehani. He is one of the best if not the best sales consultant I have ever worked with, very honest and professional threats you like his own family. Overall everyone are very friendly and always willing to help. 5 out of 5.

We bought our second new Lexus car today through the Excellent Salesman Imtiaz Cheval, who was very co-operative, honest and did not put any pressure on us, and he explained every single detail about the car, we recomend him to anybody who wants to buy a new or used Lexus, he is just excellent. Thank you Imtiaz. We would recommend without any reservation. Best sales service ever by Imtiaz and car service and maintenance is second to none of all luxury car dealerships I have known. I was treated like royalty. We appreciated the time he spent with us to explain the features and options of our new Lexus car. Thanks again Imtiaz for making our experience of buying another new Lexus so amazing.

This is to commend Imtiaz Cheval on his expertise and patience while shopping for Lexus RX350. Imitiaz was meticulous in highlighting key features of this vehicle as well as the options and packages available for it. He made us feel comfortable in taking as much time as necessary to ask him questions and when we wanted to take time to think over our decision, he did not make us feel pressured. Throughout this purchase experience, Imtiaz demonstrated deep sense of sincerity. We thank him for your courtesy and respect.

I just purchased my first Lexus with the guidance and awesome customer service from Vahid, and made me feel that special something that has been missing from the other places I looked. Was very supportive and made my purchase an easy one for Lexus of Richmonhill. I will surely be a returning customer and highly recommend LEXUS OF RICHMONHILL to my family and friends! Talk to Vahid Bahrain and you will be a happy customer walking out with the best car!

My parents (Ken and Teresa) bought a car from Amar and he was amazing! He had a personal touch and was kind and able to answer all the questions we had! He made us feel like family and even met us on his day off! He went above and beyond to address our concerns and I would definitely recommend Amar to my friends and family looking to buy a Lexus! Thanks again Amar!

They didn't wanna sell me a used car for what I've asked for. It was sitting in their lot for months. They ended up taking it to the auction and selling it for less of what I've asked for. The used car's manager is 20+ years old. That says it all.

Not such a smart car salesmen!

My interaction at RH Lexus was with Brad W and Rosalind L. Rosalind took the time to make sure I received excellent and thorough service. I really appreciated Brad's honesty and willingness to help me as a person and not a dollar sign.

Employees like Brad and Rosalind make a business more human and as long as there are people like them at RH Lexus, I will continue to bring my business there.

We just got our first Lexus a couple of months ago and had the first service the other day. Very pleasant experience both times! Anthony Sotoadeh (salesperson) took the time to say hi again and answered all of the questions that had come up for us, while we were passing time during the service. Professional, personable and most importantly extremely knowledgeable! He knows the cars inside out and was a big help on both occasions. Overall, we felt very well taken care of. Tony Liu was also very professional and of great assistance!

Impressive dealership. Wife and I would definitely recommend based on experiences thus far.

jennifer shao very professional , very good service.

I would have preferred a bright sunny afternoon this past Saturday when I visited Lexus of Richmond Hill. Unfortunately the rain was unrelenting. My husband went inside to "get information" but I was excited to see what they had in the pre-owned vehicle lot, so with umbrella in hand, I started looking at the vehicles. After 25 minutes in the pouring rain, I found a few that I wanted to learn more about so I went into the dealership to see about a test drive. I joined my husband who was with the dealership greeter and was told that the sales rep was on the phone but would be with us shortly. Five minutes later, the rep still had not joined us and the rain had somewhat subsided so I told the greeter I would show her the vehicles and to please have the rep meet us outside. I showed my husband the vehicles. I kept watching the window for the greeter. Eventually I saw her and she was with another individual, who was drinking what I assume to be coffee. I was very excited to catch her attention waived and showed her the 3 vehicles, raising my arms and asking where the sales rep was - she waived back. Another 15 minutes or so went by - I looked at my phone and noticed that we had been at the dealership for 45 minutes now. The rain stopped and that is when the rep appeared. It was the same person standing with the greeter so I asked him if he had the keys so we could get going. He looked at me puzzled and said all he was told was that we were interested in a specific model. I showed him the 3 vehicles and asked him to please get the keys so we could move on. I specified which one I wanted to take out first. 15 minutes later (really, 15 minutes - I did time it) I went into the dealership looking for our rep. He was off to the side talking to other reps. I went to the greeter and asked if we could please get someone else. I explained why. The rep approached us, I repeated my dissatisfaction and he told me someone had taken his plates and had to wait for them to be returned. (?#?) I asked him if he had the keys, he said yes - I said lets go. When we got outside, he did not have the keys for the first vehicle I wanted to take out. When I mentioned this to him, he apologized and said he would get them. Frustrated I said not, let's just go. When we got back, the vehicle I wanted to take out was gone - ok we missed out. But the 3rd vehicle was still there so we took that one out. (an additional note, both vehicles we took out were filthy inside). The price was not on the vehicle. When I asked the rep he said the information was inside, so we went in. He went to find the information (cost and car proof). He came back and gave us this information. We asked him if he could do anything with the price as we had done our research and felt it was a bit high - what is the best price you can do?. He had to speak with the Manager. He came back and showed us his "best price"... it was the original price plus 13%. We were insulted. Almost 2 hours at the dealership, almost 1 hour standing outside in the rain, it was clear we were motivated - - yet we were disrespected and treated with arrogance. It was a horrible experience.

Luisa and Anthony were fantastic to deal with. From the test drive to the hassle free sales process, they were professional and a joy to work with. Luisa even spent over an hour walking through the new vehicle on delivery to ensure we were comfortable with our new purchase.

We recently leased a car from Lexus of RHill. Right from our first conversation with the sales rep to the final delivery of the car we had an excellent experience. Our sales rep- Imtiaz C was polite, patient, and knowledgeable which aided in our decision to choose a LEXUS over a JLR with ease and with confidence. We were also impressed with the dealership as the cars and showroom were presented in pristine condition. We would definitely recommend both our sales rep and the Lexus of RHill to family and friends. Over the past month that we have had the car it has performed well given the adverse winter conditions.

I recently purchased a vehicle from Lexus of Richmond Hill. Amar was my Sales person, and was a pleasure to deal with. I found him to be knowledgeable and very responsive. When we had one small problem come up during the sales process, Amar and Amy (from finance) were committed to getting it resolved...and they did. On the day I picked up my new vehicle, I think Amar was more excited than I was. I enjoy dealing with people who are passionate about what they do.

I went to Lexus Richmond Hill to find out the price of a brand new Nx200T because I was going to buy a pre - owned from another province. Me and my wife met Mr Imtiaz Cheval who is a sales man at RH Lexus. When he gave us the price, we couldn't believe because for the same price I was going to buy a pre-owned. Mr Cheval was so helpful and did everything he can to help me to get the car I wanted. His hard work and excellent costumer service is highly appreciated. I definitely will purchase a vehicle from him again.

Horrible Service ... They take your money and make you run ... DO NOT BUY FROM THEM !!!!!!

The service department of this particular Lexus dealership and my advisor Laila Rad is really nice and friendly. My car always got fixed on time and one incidents even provide me with complimentary rental car while my car was waiting for the parts. I highly suggest Lexus of Richmondhill and my friendly advisor Laila Rad .thanks

Being a first time Lexus costumer, I couldn't have had a better experience then I did with Greg Ashkenazi. He was so helpful and made it that much easier for me to buy a new car. Every question I had was answered in the most understanding and respectful way that made me trust him with this big decision I had made. Thank you Greg!

Great service: Amanda Asst. Service Mgr. Was great to deal with.

Great center. Attentive staff. Leila - car sales are very attentive and you can get a good deal with her. Recommend.

Best service I have ever seen in a card dealership. Jay made my first ever car purchase very smooth and easy for me. He was awesome, and the team is incredibly helpful and friendly.

Just purchased a 2018 Lexus NX 300 F - Sport and I am I love with this car.

At first I was very hesitant to get a Lexus as I was looking at Mercedes Benz. But after driving the car I had to shift over to Lexus.

Dylan Moffatt was my Sales Rep and all I have to say is professionalism. He showed me the vehicle and took care of me from beginning to end. It didn t just feel like another sale it felt like I was buying a car from family.

I most definitely would recommend Lexus as a brand as well as Dylan Moffatt and Richmond Hill Lexus.

Nick

IF I COULD, I WOULD GIVE THIS 0 STARS, BUT THATS NOT AN OPTION.

I went car shopping for my daughter, my experience started off okay, I got what I wanted to hear and was serious about purchasing a car, long story short, we ended up signing but we were not aware that we were signing a bill of sale, nothing was confirmed to us neither was explained, it was very rushed. later that day not even a couple hours later, we called and put the credit application on hold since it never even went through yet , and a couple hours after that, we called the sale person we were dealing with to cancel the deal. we were pushed and pushed to change the deal when we said multiple times we want to cancel it, the following day, I personally came into the dealership to speak with the general manager and explain the situation where I was told I cannot get a refund of my deposit as well as we have to get the car, when on the bill of sale it said the car lease was starting and the car was delivered on April 9, 2019, the same day we were there and signed the offer, so that was clearly a lie since the car was not even in stock because we were showed a different car and were told they have to bring the car that we wanted. The general manager was even questioning my knowledge about the laws and threatened me, there was no one to speak to, another manager was talking to me with his mouth open while chewing gum, very unprofessional. Point is the second anything goes wrong or more specifically not their way, they act very different and rude and there is no one to talk to.

We were asked to provide insurance information, when usually that happens after they submit your credit application and its approved, as well as receive your VIN number of the new vehicle, we did not have our credit application go through so that obviously would not of been approved without our consent to send it through as well as we did not get a VIN number. we verbally called and cancelled the day of and like said above told them to not send any credit application through. After we were treated completely different.

I WOULD NOT RECOMMEND THIS DEALERSHIP NOR TRUST ANYONE WORKING IN IT BECUASE THEY WILL TELL YOU EVERYTHING YOU WANT TO HEAR, UNTIL YOU GET SCREWED OVER.

This dealership has consistently been leading the way in doing wonderful things for the clients. I just had my tyres switched, etc. They collected my car from my parking lot, drove it to the dealership, kept me updated on what is happening with the car, got my invoice, paid the invoice online and the car returned to my parking lot! How wonderful is that!!!!! I boast about the dealership all the time! Thanks for everything!

I have called 4 times now and i guess its a ghost town here cause no one picks up the phone, is there no reception? Called sales got VM, called again =VM. Called service = VM. Called parts, someone picked up, as to be transfered to anyone working in sales, got VM. What is going on here?

Unfriendly staff. Took about 5 min for assistance once we walked in. No adjustments on prices. Unorganized, did not offer for test drive. Sorry but you just lost a sale, going to London or Toronto on the Park for my Lexus. Never judge your customers as you will make a fool out of yourself "it doesn't seem as if you are ready" was what we heard from their sales rep. Oh how wrong you were...

We love this dealership it s friendly environment and staff are a very welcoming which I have been going to for few years now.

Purchased our 3rd car here now and love LEXUS!
staff are very informative and make the experience very enjoyable.

I've been a customer for a few years now. The service has always been excellent. I recently leased a new vehicle and my experience with Imtiaz Cheval, my Sales Associate, was first rate. He was accommodating, responsive and very pleasant to deal with.

My partner and I purchased from Lexus of Richmond Hill in June 2020. The service was fantastic, special thanks to Jennifer S. She was knowledgeable about the vehicles and answered all of our many questions patiently. The facility was very clean, and they took sanitation seriously. The concerns about the used vehicle we bought were addressed in a timely manner and exceeded our expectations. Everyone was very friendly. We would definitely recommend.

Recently bought a 2013 Lexus RX350. Overall experience with Sales, Financing and Service was excellent. Will recommend to family and friends. Thanks Kumar Jegasothy for all the assistance.

I had such an amazing experience at Lexsus Richmond Hill. I was looking for a new car and I was lucky working with two very professional gentleman in Lexsus Richmond Hill. Dylan Moffatt and Mahad Mofrad went through all my questions and concerns and helped me to find what I want . I had a great purchasing experience and I definitely recommend this place to my friends. Thank you!

Leased for 3 consecutive car from Greg. Great job Greg anf Thanks! need an oil change soon, call me.

DO NOT Ever buy from my this dealership. Rude manager. Their customer service is Zero. If I have chance to give them negative (less than one star) I would have choosen that. Went to buy Lexus RX350 , Mr Amar took my offer to their Masnager Anthony. I was advised that Don valley Lexus IS offering free snow tires with all purchases. Mr Amar said Done Valley and Richmond Lexus IS one and same and they will offer same. Rather than a sign back, I was rudely advised By Anthony take it or leave it. I advised Mr Amar that I would like to see Anthony and was advised no he does not wants to see us as he is having his Lunch, whereas hen we saw he was just sitting in his cabin. Mr Amar (sales person) also confirmed with us to goi home and said Anthony is not in good mood.

The fact is that I asked Mr Amar and seek his advice as to what should I be putting on an offer or what is the best price I can get it. I was advised that it's my choice. Second time my offer was only $1,800.00 less than the asking price and was told "Big No" on offer and winter tires and in small words it was "Take it or leave it" which can be confirmed by Mr Amar.

I specifically asked Mr Amar that I would like to speak to Anthony but I was told that he is having his Lunch and is not in a Good mood today. Staff was not even aware of the Black Friday promotion and I was told that Winter tires are not in stock and may not be in location for months. Excuses were made to skip the promotion. If Mr Anthony was having his Lunch, he could have asked me to wait which was not even offered. Mr Amar did tried to get assistance from other staff but no help.

I ended up buying car from DON VALLEY LEXUS. Their sales person Oliver and their manger are awesome persons. Their customer service is the best. I ended up getting a Car from them with a better deal.. Do not waste your time buying vehicles from Richmond Hill Lexus. Just go to Don Valley Lexus and see Oliver at Don Valley Lexus.

Don Valley Lexus gave me free winter tires, Hood protector at very very reasonable price, new wax and buffing, snow mats, free change of winter tines and free first service.

My sales is Katie. She is so nice , so friendly to me. After I got may NX, I still text her about some little questions. She always reply me shortly. I will come back for the third Lexus car .

I just wanted to thank Amar for his help with our purchase of the 2016 Rx350. We absolutely love that luxurious suv. You ve made it Smooth, easy and a wonderful experience! We appreciate all your hard work. We will definitely be coming to see you again for our next purchase!
Thank you sooo much!!!

Katie Kong is the best salesperson I have ever met. She is very patient and professional . And not pushy during the process. I will come back after 3 years lease finish. Thank you Lexus of Richmond hill for this wonderful experience !

Upscale dealership, excellent service. Greg Ashkenazy from sales went out of his way to make my purchase experience seamless.

2017 Lexus RX350 started leaking from sunroof I called the service department they took my car twice for a repair after the first time it gotten worse. I own the car for only a month I asked for a new car cause obviously it's a factory defect now they're trying to blame the car wash of petro Canada.

The service manager told me that Lexus made the car this way and it sppouse to leak
I called another Lexus dealership telling them that and they started laughing at me saying that's insane
The guy insulting my intelligence

They keep saying that it's the specific car wash location so I took it to another one
And guess what same thing it's pouring water
From the sun roof.
I will never go near Lexus again and I will make sure my friends and family won't step in any of Lexus delarships ever

I went to purchase a vehicle a couple of weeks ago. Imtiaz was the sales rep who helped me out. I gave him a budget to work with and he was able to get me the car I wanted for less than what I expected to pay. He provided excellent service and I would definitely recommend going to see him if you need a nice car for a great price. He was even kind enough to follow up after a week of me having the vehicle to ensure I didn t have any questions or concerns. Excellent experience and service all around!

We are so happy with our new Lexus RX350. It is really very nice piece of machine. We are so happy with the help that Robby Budiman of Lexus of Richmond Hill, provided us in acquiring this family car. I have recommended him to my friend who is planning to buy a Lexus car too.

Just wanted to thank Archie, on my new purchase. He made the experience effortless and was very knowledgeable. Look forward to working with him again

Amar made me feel like very Important person of the day.

Amar Verma- Pre-Owned Sales Associate is top notch!

Amar made sure that every detail of our experience was to our satisfaction. From the truly gracious hospitality from showing the best he has in the inventory and guiding me through each and every benefit of the various packages provided in the Car. This is my second Lexus and first one from Lexus of Richmond hill. All I can say never had such a wonderful experience purchasing a car.

He made me and my family feel like a true VIP.

Great services, I am happy client for this dealership

I have take Rx350 for lease from Lexus of Richmond hill.Greg Ashkenazy was very professional and knowledgeable salesperson.i would definitely recommend him to my friends.

Thank you Lexus Richmond Hill and especially Archie Farrokhi for everything. It was very positive experience to work with you. Archie did everything fast and professional.I bought the car almost remotely. Will come soon to buy one more!!! Thank you!

Had a very bad experience when returning my car at the end of lease. The leasing Manager (Chinese lady)is very unprofessional.

I purchased a Certified Pre-Owned RX350 AWD.
Jay Ramandi was a pleasure to work with... he handled everything from start to finish. I love my Lexus! Thank you Jay and Lexus!

I just wanted to take a minute to rate my recent experience at Lexus of Richmond Hill. It was my first time to lease a car and it was my first experience with Lexus of Richmond Hill. To me, it was a very smooth process from the beginning to the end. More specifically I would like to give high praise to Lexus of Richmond Hill's Sales Representative, Mr. Imtiaz Cheval. Not only was he extremely genuine and a gentleman to boot, but also a true professional. His approach was quite relaxed and there was no pressure from him at all. After doing my homework and shopping around I knew the deal that I needed to make things work for me. And he found a way to make it work in my favor (Thank you, Imtiaz). And a special thanks also go out to New Vehicle Sales Manager, Mr. Aydin Chamanchi for his assistance and for staying true to his words, this deal would not have been possible without his help and support.

Wasn t happy with the service we were given so we tried to talk to the General manager but an associate named Aydin came in front of me pretending he is the like the owner so we tried talking to Aydin about the situation but he refused to listen to anything we had to say and didn t even let us talk and kept shutting us down by shouting at us and abusing us so when I told I want to talk to someone else he said he is in charge of everything and won t let us talk to anyone else .