Extremly poor service ! I originally bought my 201...

Extremly poor service ! I originally bought my 2013 RX from this dealership, I took my 2015 BMW for appraisal to trade it in with the new 2017 Rx , they did the appraisal on the bmw and they were suppose to get back to me the next day and that was 3 weeks back, never heard anything back from them, I called the appraisal manager and the sales person that i was dealing with, 4 to 5 times in the period of 2 weeks and they did not even bother to return any of my calls and msges . Lexus is a great car but take your business to Don valley lexus ! Same owner but way better staff .