Lexus of Richmond Hill Reviews

Lexus of Richmond Hill and our salesperson Imtiaz Cheval did an excellent job in the entire process. Very professional and we are extremely happy with the service and our brand new car. I ll definitely recommend Lexus of Richmond Hill, worth the one hour drive to meet wonderful people who listen to what you need.

I'm happy with the Richmond Hill service. They scheduled time per my availability, fix the car so fast, and provided me a shuttle to my work and back

Lexus if Richmond hill the place to go when wanting to buy a lexus. They are courteous, polite and prompt in their works and ethics.

I been with Toyota Canada since 1999 . later start driving Lexus and all of them I get from Lexus of Richmond Hill. for so many years servicing and buying car from this dealer ship I only can say good and thankful words to all team of Richmond Hill dealer ship , Special excellent service and tanks to my sales representative Greg Ashkenazy. MY next car with you Greg. Thank you

June 12, 2018
SALES VISIT - NEW
"I REALLY DIDN'T WANT TO COME BACK!!" - Derik A.
I have driven Lexus since they were first introduced to Canada.
I did buy a vehicle previously from Richmond Hill, and on that occasion I was very disappointed with the 'couldn't get me out of there fast enough' attitude, when the salesman at the time was going over the new car features.
Additionally I was asked to give him an excellent full mark rating.
I really didn't want to come back! However I did, and Imtiaz Cheval could not have been more professional or helpful.
MY EXPERIENCE WENT FROM A 1 OUT OF 10, TO A 10 OUT OF 10

Very inviting. Great staff. Willing to help. Good experience.

Sales representatives are sub par. As well as manager. Ladies at front desk friendly and cordial.

I wanted to give Big thanks to Mr. Kuma. He made my buying used car experience smooth and fast service.

Very happy and impressed with the service we received. Imtiaz Cheval was extremely knowledgeable and helpful throughout the sales and delivery process. He exceeded all of our expectations and was very quick with answering phone calls and messages. Thanks for all your help. Strongly recommend!!

Imtiaz Cheval is the best sales consultant , he was so helpful and made the buying experience pleasurable. He was able to hook me up with a great deal, and is always there when I have questions or concerns! I would recommend him to everybody.

Recently bought a UX250H there and the experience was awesome! Dillon was great to deal with and made sure we were happy. Service has been great as well.

Great service! Gregory Ashkenazy was very professional and helpful!

Great car and great service. Sales personnel Gregory Ashkenazy provided very personal and dedicated service. Would recommend him and this dealership to everyone.

Amazing dealership! I've owed 4 lexus' since 2008. They always do their best to give you best deal without pressure. Great brand, never had any issues with any of the Lexus' I've owned. If you want quality, luxury and reliability there's no other choice than Lexus.

Friendly staff and great service

Just purchased a SUV here and the service I received was really great. Painless and a great experience. From trading my car in to getting a quote to driving off with my SUV. Very happy with the level of service. Amazing staff!!!

Update to review... my Christmas Miracle, the banking is Finally sorted out. After many weeks and countless hours, trying to fix a problem that never should have happened. note to self. No more changes for the duration of this lease, and it would be nice if someone at the dealer owns this and says sorry.

Original Review:

I don t usually air grievances publicly but I am
At my wits end.

For several weeks i have been trying to change my lease from one bank to a new one. ALL details are the same except the bank itself and this is my 5th vehicle with the dealer and lease arrangement.

At first Toyota leasing said it cant be done! Then they emailed me forms fax. Done. No payment was taken from my account.

I eventually get nowhere with them and go to my sales rep for help. He also gets nowhere with the leasing office so he asks dealer finance person to help. She reviews an additional form and sends it, says all good now.

Still no payment is made days later. I leave messages. No reply to to me. I go back to dealer. Another finance rep first says I am not her account and come back when my rep is in. I say no. She learns the first rep was emailed 2 weeks before that new form was incomplete. No one told me, plus she had approved it!

New rep faxed info again. Still no payment from my account. Today I spent all day trying to reach a person. Messages not returned. Many calls disconnected. Then after telling me to leave a voice mail they say my rep is on vacation this week anyway.

Next step. I will leave the car at the dealer and walk away. My 5th purchase and other family have been clients. Not much interest or help coming my way. No loyalty. I have received 2 overdue payment notices in the mail.

Lexus richmond hill. Step it up!!

The general manager Nadeer is totally useless. Took my RX350 for service. Recommended a differential oil change when my car doesn't have a differential! Total theives here. Even the service manager agreed reluctantly that the work written wasn't done. Furthermore, asked to replace a cabin filter without checking that it was just changed by them very recently!

Avoid this dealership at all costs. Have been servicing my car here for years, clearly loyalty means nothing to these greedy folk. They updated my 'platinum plus points' that I don't have.

Update to communication from manager: manager unavailable to return calls. How can you suggest changing an oil before verifying it's worn out? Shouldn't a service advisor at a Lexus dealership check the vehicle before advising? I didn't take it to a rubbish shop. I took it to a dealer who charges big bucks for "quality service".

Update 2: Spoke to general manager. He's upset at the review! Still not willing to own up to trying to trick customers! Do yourself a favour, avoid this dealership!

I purchased a new 2019 NX300 from this dealership and was helped by Dillon Hu. He is of tremendous help starting from the very beginning until the end of sales. He followed up on each request I made afterwards including installing additional accessories. It's been a great and pleasant experience to deal with this dealership and Mr. Hu.

Unfortunately lexus of richmond hill didnt care about the tire protection and the responsible was rude and waste my time and I am regret for buy the lexus.

Had Jay Rahmandi take care of us, understanding and caring, looking after all our concerns, highly recommend Lexus of Richmond Hill!

Never had a better experience with a dealership. Archie was a fantastic salesperson who was there to help me address all of my questions, concerns, and needs. Thank you Archie for a great job and it was a pleasure doing business with you.

I am extremely happy with this dealership. I hope they continue providing a 5 star service to their customers

I have been leasing with Lexus for the past 8 years with Lexus RH.

This time we had Imtiaz Cheval for my lease renewal.

He is very friendly, patient throughout the process of the renewal. He explained and answered whatever questions we had.

When the car was delivered, he once again took the time to guide us on the different features, and other details on future services.

I would absolutely recommend him to be your advisor.

Good experience to shop here. Customer service is really good and comprehensive. My dealer Katie is really helpful and kind. Good car advisor, will come back to her and this dealership again in the future.

5-stars across the board! My husband and I were fortunate enough to have Fadi Zaatar assigned to us...he was very easy to talk to and his no-pressure attitude was amazing! It was almost like talking to a friend! In short, we are pleased with the purchase of our new Lexus RX350. Total luxury...

Our experience at Lexus Richmond hill was exceptional. Michael Tauro was our sales agent and assisted us with our first purchase. He was very informative, knowledgable and went above and beyond to accommodate us. Very happy with our purchase, thank you!

If you would like First Class Experience ask for Amar! Not only was he extremely professional , honest, through, he was never pushy and would go to bat for you when it came time to negotiate. The whole process was very comfortable and pleasant and fun from start to finish (this is coming from a women that was nervous about being taken advantage of because i knew nothing about vehicles) :) He took the time to explain everything to me in detail.
Amar negoitated me a great price, not only for my new vehicle but as well my previous car.
When i went to pick up my new Lexus 200- he had it all polished and clean with this red H-U-G-E bow on top :) LOL Sharon

UPDATE:

The General manager called me back and agreed to the following:
- 50/50 on a transmission fluid and spark plug replacement
- Replacement of the rear cup holder
- Touched up most scratches
- Attempted to remove the overspray on the hood of the vehicle. There is still some overspray and some minor scratches but they did mentioned that they will do the best they could to remove it.
The Jak at the service department was great and was very knowledgeable he made my experience worth while.

OLD:
I recently purchased a vehicle at Lexus of Richmond Hill and would like to share my disappointing experience with this dealership. Prior to visiting this dealership I spoke with the sales rep to see if my budget for a particular vehicle was reasonable, as I did not want to waste anyone's time. I was told it was doable and to come in to the dealership. I entered this dealership and met with the sales representative Jennifer, we went for the test drive I liked the car, when it came down to talk numbers this is when it took a turn, I was pressured into giving a number I wasn't fully comfortable with as I was pressed for time, upon telling Jennifer that I need my wife to take a look at the vehicle as well and we would come later that same day if an agreed price was agreed upon. I was told and I quote "it s a Lexus why does your wife need to see the car" this comment was in my opinion very degrading and rude, that same day I left a voicemail for the General manager Nadeer Rana (and still to this day have not gotten a call back). I left the dealership and they called back with a price, that we agreed upon after much back and forth, we went to the dealership to sign the deal that same day I had asked for a few items to be fixed before I pick up the car they were as follows; Buff out the scratches (was not done properly), lubricate the door hinges (was not done), fix the rear cup holder (was not done), touch up the paint (not all spots were completed), Buff out the scratches on the rim (was not done).The day came for me to pick up the car and when I arrived to review the car I noticed the vehicle was not cleaned properly and was still dirty. The Leather was not conditioned and was very dry. There was some sort of over spray on the hood and when asked what it was the sales rep told me it was from buffing. Buffing does not cause this issue it smooths out the paint. The sunroof had some sort of residue on the interior of the glass. Upon reviewing the car with the Lexus specialist the battery died and I asked if the battery had been inspected as it was very unusual that a battery would die after 5-10 min of leaving the car in auxiliary mode. I was told by the sales representative that the battery was that it was checked when safety was done. (This was not the case as I requested that they check it again and when they did they had to replace the battery as it was dead which means they lied). After replacing the battery they did not reset the backup camera so the grid lines did not move when the steering moved. In addition there was an error message that popped up stating that there was a malfunction with the AWD system and that it switched to 2WD. When I asked about why the cup holder was not replaced I was told that this was going to cost $2,610 to replace. I spoke with the parts department the next day and found out that the part was only approx. $160.The touch up paint that I asked for was dry and did not have any paint left in it. (Almost as if it were used). Even when I was signing the final papers the sales rep was snatching the paper from me as I finished signing the page. I wanted to take my time and read what I was signing and her expression and body language showed as though she wanted me to hurry up and get out of the dealership. I contacted Lexus Canada to create a case about this, to this day I have still not heard back from the general manager from Lexus of Richmond Hill after leaving him a voicemail 2 weeks again and several messages with the reception. I also emailed him on December 3 2019 and still no response back.

Few weeks ago we went to this dealership with my dad to look at the new SUVs they had. We worked with Sean and he was very helpful in providing the information and breaking down the lease payments. I think we will be pulling the trigger by the end of the month!!!! Highly recommended

As always, my experience at Lexus of Richmond Hill was Awesome! Just purchased my 3rd Lexus from them and I wanted to thank Vahid, Kasra & Anthony for making my experience smooth and pleasant! AMAZING dealership with AMAZING staff. What a difference it makes to really put a high emphasis on your customers.
I highly recommend it to everyone looking for a Lexus

Thank you to Katie and Vince for excellent service.

I have been dealing with Dillion Hu at Lexus of Richmond Hill for quite some time, as he is my sales consultant for all three of my vehicles.

Everytime, Dillion provides service with a smile and provides the necessary answers to the questions that I have in order to make the right decision on the vechile purchase.

I have finally gone from leasing a Lexus to financing a Lexus and picked up the new 2015 Lexus RX350 on May 7, 2014 and Dillion took the time to explain the new features in the car the changes made from my 2011 Lexus RX350 to the new one.

If you are looking to lease or finance a Lexus in the future or now, I would highly recommend Lexus of Richmond Hill and sales consultant Dillion Hu.

Not only have I had the pleasure of dealing with the sales, but I also dealt of the service department. The BEST TEAM EVER. They take time to know who you are (so they know you by name) and greet you with smile and service excellence.

The service team also take the time to understand the issues with your vehicle and provide necessary service requirements and also explain what those service requirements entitles.

They also provide their recommendation(s) when needed and also ask for your permission for work is done on the vehicle.

SERVICE WITH A SMILE.

My experience dealing the Vince Wong was excellent. Vince was patient, courteous and understanding throughout the process ensuring that all of my questions/concerns were addressed. He went the extra mile to have my vehicle ready as soon as possible eliminating the need for me to rent a car for a few days. My experience dealing with Lexus of Richmond Hill was great. The staff were all very friendly and welcoming. Thank you!

katie kong is my sales person.she is very friendly and perfessional. She did amazing job ,got massive discount for the used car es350. I am definitely refer her to all my friends and family.

Dillon Hu and Sandra were very helpful. I was given all the information I needed to make a decision, and everything was very efficient. I was able to pick up my new car within a week of my first visit to the dealership.

Thank you Laila Rad to help for first service of my car, and thank Leila Haghi in dealership department to help to find right car for me .

We had to shop for a new vehicle over the holidays and decided on a Lexus thanks to Gary COOMBS. Not only professional but went out of his way to assist us in the purchase. We test drove several vehicles with him and days later when I had finally made a decision, he met us at our convenience (his day off!) He helped us with a deal on a great vehicle that I am very happy with. I'm even sporting a matching Lexus waterbottle :) I sincerely appreciate the assistance he provided, the follow up and will be referring all to Gary COOMBS at Richmond Hill Lexus!

Lexus Best Cars on the Market, Best Service at Lexus of Richmond Hill! Managers and sales people coordinate very well between each other! Under-promised and Over-delivered is one way to describe my experience, Bought a 2013 ES350, Absolutely gorgeous car and the drive is super quiet! Will recommend this dealership to all my family and friends!!!

Came in search of a Lexus is 300 AWD we dealt with Imatiaz I suggest you ask for him when purchasing a new car as he was great sale representative to deal with he did not pressure us at all an gave us any amazing deal and a got me in the Lexus car of my dreams. I orginally came in search of the F Sport 1 but being a great sales person he got me Into a F Sport 2 while still staying within my budget amazing expiernce an now I have the car of my dreams! Thank you Lexus of Richmond Hill and thank you Imatiaz

From my understanding, only use this dealership if you are looking for brand new Lexus. For pre-owned vehicle, stay 1000 miles away from these guys. Their pre-owned vehicle under 21K are utter BS. Quality is below par, and they try to sell it as is for above market price (With no Emission testing, No safety, etc. )

Here is my experience dealing with them: I went to meet Kumar from this Lexus on 24JUN2017. It was a RX350 2010. We took a test drive. Kumar was very helpful. But during our test drive I figured that I will have to spend another 6K minimum to keep this car running on the road. The car's rotor, pad, baring / ball joint felt damaged, and Kumar also agreed to my point. While examining under the hood, I saw oil, break fluid, coolant was not changed on this car either!

Given all these facts, I was surprised that this dealership asked for 16K for this type of car (which is average price for a really well maintained RX 350)! Don't think they care much about their reputation or what type of pre-owned vehicle are coming out of their inventory. This was very disappointing for me. From what I have seen, this car should not have worth more than 10K in it's current condition. To make matter worse, carproof showed It had a collision at the front (reported) and most likely another at the back (unreported - I saw evidence of body work during my personal inspection).

In conclusion, if anyone wants to stick to Toyota dealerships, but looking for a pre-owned Lexus, I would highly recommend them to visit Toyota on the Park at Leslie St. They seems to have best quality pre-owned Lexus on their inventory. Happy shopping! :)

A Message to The Owners: Lexus of Richmond Hill is trending in the wrong direction... I have exclusivley owned Lexus vehicles for the last 14+ years and today was the first time i've ever considered looking elsewhere because of the service or lack therof that we received today (August 10, 2016).

I have been in the market for a 'daily driver / winter vehicle' and have been shopping around for the past 2 months. My wife and I visited Lexus of Richmond Hill today in hopes of finding a 3rd vehicle for our household.

Our experience was a nightmare to say the least, from the time we entered the dealership to the time we left . Although both receptionists' were idle upon our arrival, we were never greeted nor acknowledged... both were too busy playing with their personal phones. We carried on and inspected ALL of the vehicles in the showroom from the; NX, RX, CT, GS,IS and even the LS which is our dream car. Over the course of approx an 1 hour, not a single sales agent approached us, let alone acknowledged us. With the exception of a couple hard working sales agents who were with other clients, all were too busy huddled in the Manager's office playing with their phones or going out for a smoke. Ultimately, we were waiting for a senior sales agent anyways. Without singling anyone out -only a certain few who've been there for years and have put in work and continue to do so with pride.

This past year - I've noticed a significant change in the sales team from Sales Manager down... a change which I believe is detrimental and damaging to the Lexus brand. The new sales team, which in my opinion, are a bunch of young unprofessionals that are lacking class and the simple understanding of the "customer experience." Perception is everything folks!!!

Eventually, we sat with a senior sales agent who we respect and admire for his professionalism. We tested a few models and fell in love with 1 in particular. The sales agent tried his best and did everything he could to create a 'win -win' deal. Ultimately, approval from the sales / leasing Manager for the OFFERS (within reason) we presented was required. If i'm not mistaken - the sales manager's name is Vince Beincas, shaved head with a long strip of hair slicked-back down the middle.

Sadly, things didn't work out as Vince didn't want to budge.... We advised our sales agent that we would go home and discuss over dinner. We decided it was time to leave (3hrs later). As we proceeded, we noticed our sales agent walk to Vince's office to advise him of our decision... We will NEVER forget Vince's reaction as he disrepectfully threw his hands in the air and mouthed the words "!@#/ THEM!" I cant imagine how belittled the sales agent must have felt, especially in front of his young counter-parts, which again, were huddled in the Manager's office.

At this point, we looked at each other with shock and decided to b-line it for the exit.

This is the first time in 14+ years that I am considering even a domestic vehicle. You would expect class A service for class A vehicles which is just not happening at Lexus of Richmond Hill. This new breed - from the Sales Manager to the front desk requires some serious basic training.

I just scheduled an appointment with Audi. My option B.

*Update* visited Uptown Audi... my wife and I were welcomed as soon as we walked in. The staff from the front desk to the business manager went above and beyond to provide a customer centric experience.

We purchased a new performance top of the line S model.

Sincerely,

SV

Friendly & polite sales people in a beautiful dealership.

We found Imtiaz Cheval to be friendly ,helpful and pleasant.
Imtiaz is well spoken and not aggressive and made our buying
experience pleasant.
When I came get my RX350 Imtiaz took me downstairs to my vehicle.
He knew it was my Birthday and there was a big Red ribbon on it .
This is my first Lexus and definitely will not be the last.

We were at the Dealership last week and Jennifer Shao helped us find the right Lexus for us. She was patient and made sure all our requests were taken care of before we picked up our car. I called her multiple times with many questions but she was always available to answer them. Overall very satisfied with my experience

I purchased my vehicle from Dillon Hugh who provided great friendly service and information on the car. He was honest and I did not have to spend time haggling. He knew what I was looking for and the price I was willing to pay. The sale was seamless and I am very happy with the service.

The service experience at Lexus Richmond Hill has been exceptional. Dylan Moffat was assigned to take care of the delivery of my vehicle to assist a co-worker on vacation - a true demonstration of a team player. He did a fantastic job and provided me with information on the vehicle as well as a demo of the technical features of the vehicle. He is friendly and has a great attitude and always carries a friendly smile.

Deal with Dillon and Dylan you will get great customer service.

We have just bought our new lovely car from Lexus Richmond Hill. We wish to express our respect, appreciation and gratitude to Greg Ashkenazy for his outstanding customer service and exceptional professional skills. He made us happy and fully satisfied with our choice. He is really King of sales! Many thanks to the team of Lexus Richmond Hill!

I have a SUV Lexus GX460, 2010 and I am far away from the dealership. My car had a problem with one of sensors (there are a lot of them). It was hard to find which one, car has previous history from another dealership, which couldn't fix it. The team (included concierges, managers, and technicians)made feel my comfortable and solved the problem on time and I drove away on my car with piece of mind. I glad that I chose this dealership. I would recommend it to my friends.

Dear Lexus of Richmond Hill,
I want to express my gratitude to Luisa von Goldring, who assisted me in my recent purchase of a new Lexus RX350. She is a very helpful, knowledgeable and attentive to details salesperson. She showed me how to use my new car more efficiently than I did it before (by the way, it is my 5th Lexus). I continue to contact her with all my questions even after purchase, and she is eager to help me at any time. Thank you, Luisa! Good job!!!
Inna Gryshyna, 02.22.2020

The service we received at Lexus Richmond Hill was incredible! Greg Ashkenazy made the entire car buying process seamless. He went above and beyond to ensure that we received the BEST deal and made us feel very comfortable. It felt like we were talking to a friend, not your typical sales rep. He had OUR best interest at stake and was incredibly personable. I can't say enough good things about Lexus RH. While downtown had our business for two years, we will always go back to RH. Everyone had a warm friendly face and was happy to help. Even the finance manager, George Notis was hilarious and made everything very painless! Top notch service guys!! Would 100% recommend Lexus to any of my friends/family. It's no wonder Greg has a desk full of awards - he deserves every one of them!!

Over all a pleasant experience dealing with RH Lexus

I had an excellent experience at Lexus Richmond Hill from start to finish and the sale rep Mr. Imtiaz Cheval was exceptionally professional in understanding and meeting my requirements. The treatment I have received by him and others was warm and cordial.

An excellent customer service experience. We were assisted by Feddi, who was very friendly and approachable. He answered all my questions and made sure I was comfortable with my decision. He was very knowledgeable and reassured me that I could always contact him with any questions or doubts. Thank you Faddi!

Wonderfull new car purchase experience with Greg! Excellent and fast service. Highly Recommended!

Recently purchased my first Lexus automobile from Lexus of Richmond Hill. Michael Tauro, which was a pleasant to work with and will go above and beyond to help get you into the car of your dreams. Highly recommend Michael for whom ever is looking forward to purchasing! Sal from Parts is also very knowledgable and great to deal with, the entire team is very knowledgable and polite.

After going to multiple dealerships and speaking to an endless amount of sales people I finally decided to purchase a car at Lexus of Richmond Hill. Dylan M. was a pleasure to deal with, not once did I feel pressured, he was honest and transparent, made buying a car such a smooth process! I would recommend him to anyone who was looking at purchasing a car! Thank you Dylan & the Richmond Hill team!

The entire staff at Lexus of Richmond Hill is amazing! especially Jay Ramandi, the gentleman who sold me my new 2018 Lexus NX300. As a busy professional, I wanted to be able to choose the right vehicle for me and I needed the process to be professional, efficient, and hassle free. Jay and the management team at Lexus of Richmond Hill gave me exactly what I was looking for, the entire staff showed exceptional customer service with exactly what one would expect when buying a luxury vehicle. That said, if you are looking for a friendly, knowledgeable, non-stress car buying experience, I would recommend visiting this dealership.

Luisa in sales was great. Helped me pick the perfect vehicle for me. Her manager George was wonderful as well and helped facilitate the fine details.
In service I was assisted by Sam who was very helpful and kind.
Thank you all for the wonderful experience so far

Great experience on getting a new Rx 350 F sport. Archie took care of us and was extremely honest and patient with us. We got a test drive within 10 minutes around the dealership. We are also able to trade in our old vehicle at a good price. Thanks for everything Archie you have truly won a customer who will be returning to Lexus again

Service is amazing here. They follow up with you along the entire process. No need to call them like some dealerships or body shops.

I was looking for an used LEXUS GX470 and Jay Ramandi, the preowned sale rep, happened to pick up the phone and I ended up buying it because of his honesty and service, a great guy to deal with.

Came to the dealership for the first time, Imtiaz Cheval took great care, made my choice in 45min. Thank you so much

Just had an incredible experience dealing with Imtiaz at Lexus of Richmond Hill. He is a fantastic salesperson, and a true gentleman. Would definitely refer my friends and family to him. The sales manager Vince also made the effort to get to know us. Very impressed with my experience. Two thumbs up!

Great experience as soon as I walked through the door. Salesperson Gary Coombs was very professional and walked me through every step. I drove away in my new Lexus 100% satisfied and truly felt like I got a good deal. Thanks Lexus of Richmond Hill

Service lounge is well stocked with water and a espresso machine. Chairs could use an upgrade though, the installation of iPads into the arm rests doesn't seem to make alot of sense.

Buying a used car could be very frustrating sometimes,after our long search we had a great experience in Lexus Of Richmond Hill thanks to our sale consultant Mr. Robby Budiman ,he was serious,extremely fun and reasonable timing.He is a very honest and trust worthy person and we felt like he did all he could to get us the best car ,not pushing us but truly based on honest consultations, also at the best price ,he negotiated as far as possible, and gave us some really useful tips ,and he has lots of charm and great sense of humor ,he will make you laugh ever 2-3 minutes ,which helps to reduce the tension and very enjoyable what could have been the other way. Truly he is an asset to Lexus.
Also Kasra was very supportive ,and the sale manager Mr.Babolsalam is a nice gentleman and Lin Ding very smart and wise Mortgage adviser and very very sharp in a good way.

Thanks to the whole Richmond Hill team
Pedram Rahbaran

I recently travelled from Brampton to Lexus of Richmond Hill to look at a used car they had advertised . I needed a car urgently, however I was still reluctant about purchasing, seeing as my first car I had for 13 years, and felt that nothing could top that car. I was greeted by the salesperson Amar, and he took the time to describe the car I was looking at, which reassured me, and as well he has a very friendly disposition. From that point on I felt a relief, and my anxiety was gone. I purchased the car without any reservations, and Amar was there every step of the way, walking me through exactly what needed to be done to get the car on the road. At Richmond Hill Lexus I felt like family, and was treated with respect, from the sales person Amar, to his supervisor George. I will be purchasing from them again, as well as recommending this dealership to friends and family, and did I mention I got a great deal too, not a penny over what I wanted to spend.

Thanks again Amar and George, of Richmond Hill Lexus

Nedia B.

I would like to thank Lexus of Richmond Hill and especially Mr. Amar Verma for his wonderful services to help me select a great car for my family. I was looking for an Audi or BMW. After test driving my friend's Lexus I completely change my mind. My friend recommended to go to Richmond hill Lexus.

I went there two weeks ago and met the sales rep, Amar Verma. He explained everything in great detail, and showed us comparisons.

The drive and maintenance of Lexus is way less than German vehicle. I was still bit confused to choose between Audi and Lexus. I did a test drive 2017 Rx350 and it was extremely comfortable so my family and I choose it immediately.

It s been 3 weeks since the purchase and I love this car!

I would highly recommend Amarjit Verma and his Manager Vince all my friends and relatives!

Katie provides great services. She negotiates a very good price for me and walked me through the car's new functions.

Luisa, the sales rep and Aydin the sales manager provided the best service ever. Luisa and Aydin always kindly answered all my questions and concerns whenever I need to know about Lexus cars and service. This was my first purchase of lexus and my experience with this dealership is super amazing. I will definitely go to this dealership again for my another Lexus purchase in the future. I am very much satisfied with your service Luisa :) Thank you, and I will come again!!

It was amazing. i leased a RX last week from Lexus of Richmond Hill and Antthony Sotodeh, Michael Tauro , Ray Tsang gave best services that i have never had with other vehicle companies and also i had a good experiences with this group for buying my car.
They gave me a good deal so i could change my vehicle from NX To Rx.
Michael help me too much for getting this deal and also he gave me a very good service during this deal so i think that i can trust him like a friend in future for next purchasing.
.

Laila's customer service was impeccable. She took care of my concerns ahead of the schedule and order the parts required. She also arranged a rental car for me while I waited. Overall a very good experience.

Thanks to Imtiaz Cheval for his excellent service and professionalism.

If i could go back in time and buy all my cars i would buy it from Amar because he's an honest man willing to go out of his way to help out. He treats you like a family and is willing to give you the best price in town. I would recommend him to all my friends and family from now on because he really take his time to take good care of me from the moment i walked into the dealership. Manager George has also helped out alot. Thanks to both. God bless.

Luiza and Aydin were great and very helpful with my 3rd purchase from this dealership.

We met with Greg who in our opinion is an outstanding sales representative. He is extremely knowledgeable and a real pleasure to deal with. His efficiency made the buying process very easy and enjoyable. We would highly recommend Greg and look forward to dealing with him in the future.

Nothing to complain about. Very happy with the work done on my car. I was treated well and with professionalism. Shout out to John for taking care of me.

Very good service and product. Jennifer shao was great ! So was samuel who showed us every detail of the car. Highly recommend them !

Vick vig

I purchased my second lexus from this dealership and my sales rep Farhad(Rod)Roozbehani was very knowledgeable and honest. Good services I would give them high five. Keep up the good work guys.

Wife and I purchased a new Lexus NX and Ray was very willing to work with us to get the price and packages we wanted at the right timings. Very simple experience from the purchase, pickup, and trade-in. 5-star experience. Thanks Ray.

I really appreciate to meet with Mr.Wilson Leung. He is very helpful and professional for customers.

The knowledgable , professional yet personable staff made our 9th ! Lexus purchase so easy .
Legendary customer service .

As someone who works in a premium dealership, I can easily notice the difference between good, great and exceptional customer service. The purchasing experience I had with Amar Verma exceeded my every expectation. Amar went above and beyond to satisfy my every request. From start to end, Amar consistently gave us his entire attention, care and assistance. I will 100% be purchasing another Lexus through Amar in the future and recommend visiting Amar if you are in the market for a new or used vehicle.

From Dora Sifuentes; I bought my Lexus GS350 from this dealership. Nice showroom, this is by far the best experience at a dealership I've been to. Gary Coombs was our sales representative, he showed me around the car, and was very patient making sure I understood all details.

Thank You very much Gary and Lexus of Richmond Hill!

I have leased my new car from Lexus Richmond hill and actually I'm so happy with the service I got there from Mr Grieg . He is such a nice , caring person he knows his stuff very well and he goes out of his way to help his customers.

I got my pre-owned ES 350 ( 14), in July at Lexus of Richmond Hill. I didn t want to put my review until I drove the car for at least 3 month, (90days). Kumar Uthayakumar was my sells rep. Unbelievable customer service. He never oversold the car, but I know now what he meant when he said Drive the car for a while and see for yourself .
My wife who has QX60, much newer, would only drive my ES, every chance she gets. Lucky for her my ES is my weekend car, since I dive my work van through the week. The car in general is amazing, luxurious and very convertible to drive. I look forward for weekends to zoom out.
Thank you Kumar. you made me a believer and life long Lexus driver from here on.

Sam Maher.
Markham ON

Imtiaz is a great sales representative!!. Knows his products well. Highly recommend him.