Lexus of Richmond Hill Reviews

The front line staff are great in Service. Very helpful. The only issue was that I had two mouldings come off after being serviced there. Took it to Lexus Barrie and they fixed it. They said it was that the vehicle was lifted improperly and it broke the clips that held on the mouldings. Cost me $35 to fix it but now it s all good. John the assistant service manager is so great to deal with.

Great experience! Wilson is excellent. He is helpful and knowledgeable. Highly recommend.

1 hour wait to speak with a sales person. What a joke.

My rep Gary Coombs was excellent to work with. I went to Lexus of Richmond Hill for a second time as I had to renew my lease and ended up getting an amazing deal on a 2018 IS300. Anyone looking for a rep who works for you reach out to Gary!

Do not be afraid to take your car for service during this Pandemic! They were amazing. Every detail was done to keep us safe. The showroom had just so many seats separated for only a few customers at a time. They wiped down the inside of the car before they got in and again thoroughly when they (service people) got out and gave us back the car!! Truly caring in every way. Thanks Lexus Richmond Hill!!

I walked in a couple of weeks ago to look at an SUV and Met Luiza Goldring. She chatted with my husband and I and was very helpful, honest and friendly. In the end, we decided to go with the RX350 (2016). I picked my car up this past Saturday.

This is my first Lexus - I wasn t sure I wanted to go with Lexus, but the RX350 F was amazing, so that sealed the deal for me. My three previous cars were made by Mercedes, Infiniti and Acura. In my experience of car leasing, never have I ever worked with someone like Luiza. She was *amazing*. She really cared that I got my car and loved it, understood how to use it (she sat with me for a couple of hours on Saturday and even another hour last week in the evening), and made sure the day of delivery was special (big red bow!). Honestly, I wish every car buying experience I had was this enjoyable. When I got my Mercedes in May of 2013, the salesperson drove the car up, showed me how to use Sirius XM, and then handed me the keys and away I went. To this day, I don t understand all of the functions of that car. But I feel like, in just a few short days, I know my RX inside and out.

Further to that, I had a small issue with beeping and brought my car in this morning to the service centre. I was greeted warmly and they had it figured out in 10 minutes, no appointment and free of charge. Everyone was lovely.

I am happy to be a customer there and appreciate the great service. Highly recommended.

If you are looking for honesty, and someone one your side when buying a car definitely seek out Imtiaz Cheval at Lexus of Richmond Hill. Imtiaz was honest about options, and more importantly the realistic possibilities when considering a budget. He went above and beyond to ensure that he had my best interest at heart.
Also, the ladies sitting at the welcome desk were pleasant and took a genuine interest in getting to know potential customers!

An absolute nightmare to deal with. I would not wish this experience on my worst enemy. I have dealt with other Lexus dealerships before, and had an easy and stress free experience, and this was the exact opposite of that, to the point that my stomach started churning every time they called. Unfortunately, I was in a position where I had no choice but to deal with them. Their "out of province specialist" was anything but. I told them that they legally cannot charge me HST becuse my province does not have it, and they cited an illegal "corporate policy" stating they had to, and I would be reimbursed by the government. I contacted both CRA and the GST department, and they told me that this was false. Lexus had no clue what they were doing and the purchase took an extra week for their lawyers to review and tell them exactly what I had told them initially. All in all they are clueless, not willing to serve the customer, and ignorant of the law. I am still waiting for my $10k HST rebate that they should never have charged me in the first place. With the number of car dealers out there, do yourself a favour and go ANYWHERE else.

When you enter the Richmondhill Lexus Dealership do one thing. JUST ASK FOR ARCHIE FARROKHI . We had super star customer care experience In Richmondhill Lexus when we met Achie Farrokhi at this dealership. I basically wanted to shop around but his personality and compassion for my satisfaction made my decision so easy . He is very professional , his manner , his patience and care for us made us to make a deal. and when the day we came to pick up the car he gave us many valuable surprises regarding our new lexus
He treated us just like his family member while he had no idea who we are and what our intention is.
I wish him the best . he is one of a kind.
Thank you Archie

Coming all the way from Ottawa to Richmond Hill, it was definitely worth the trip. I called the dealership ahead of time to ensure everything would be in order before my first visit. The staff was helpful and friendly. Upon my arrival at the dealership, I dealt with Amar Verma for the purchase of my used vehicle. He was very professional, knowledgeable and patient. I never felt pressured into making a haste decision and he took the time to answer my all my questions. Great people skills and a really funny guy which made for a fun test ride. Even after the vehicle purchase, I emailed him a few times and he promptly responded. Would gladly deal with him again should I purchase another vehicle there in the future.

All around great experience. Michael Tauro was our sales agent - he took fantastic care of us on our first Lexus purchase and spent the time to explain in detail the features of the car. His followup support has been top notch!

My husband and I had been looking for a truck for over four months. We saw a post on FB and messaged RHL. Amar got back to us within minutes and with in 2 days we purchased our vehicle. He was thoughtful and quick and took care of the little details! Great service and honest work.

easy and comfortable experience. bought 2 cars their from Archie and he was very professional and knowledgable. would definitely recommend dealing with him... service department is fast as well... you will not be disappointed...

Perfect customer service!
Thank you Ms Liala Rad.

We bought a pre-owned RX 350 SUV and the salesperson Amarjit Verma was excellent. Great service and he will go the extra mile for you. I would highly recommend this dealership and Amar if you are looking for pre-owned vehicles

One name you should remember: Amar.
This sales rep makes sure that what he says, he will do. He's quick paced, humorous, and has your interest in mind. He often strikes an agreement with you that will always be honored, if he cannot do it, he will say so.

Absolutely wonderful personality, if you are kind in return and transparent as a buyer. I threw in a gift of my winter tires when I traded in my vehicle, and I don't regret it, since he helped me with a few things including early delivery of my vehicle. I appreciate people like him, and I wish there were more honest sales representatives like him. Thank you very much Lexus RH for employing people like Amar.

Archie helped me with a used ES 350. Great service and overall happy with the purchase.

Just leased an nx300 for an amazing deal. Eventhough, I'm not an SUV fan but since Dylan give my parents a great deal, I just have to gratitude for the fantastic customer service and his amazing personality. Dylan is very friendly and patient when we closed the deal. Infact, he stayed after work hours to ensure every things done. See you in 36 months bro!

I brought my car in at this location for an air bag recall. The service here was excellent starting with the receptionists and all the service team. John who was in charge of taking care of the service on my car, was very professional and went above and beyond with a complimentary car wash. Everything was done in a very reasonable time so I had my car back in just a few hours and I did not encountered any extra costs. Very pleased with their service, they do deserve a 5 star review!

LEMON used is 250 sold and FRAUDULENT CONCEALMENT of disrepair attempted by used car management at this location - Kasra, Daniel Park and Mike Maglio. Upon pick up, the car presented with a broken windshield, undercarriage in disrepair, excessive shaking and os sensor's out. Both managers attempted to conceal the repair issues repeatedly and pointed the finger at one another and then began to yell at us stating that they understand how they look and that this never should have happened. They tried to send us home after a supposed thorough inspection until manager Park was forced into a test drive. He then tried to cover up the issues while driving by stating that nothing was wrong until the noises from the undercarriage were too loud to hide. This forced him to point the finger at asst. Manager for failure to disclose the severity of the issues to him and assistant manager Kasra to point the finger back at him. Sent home again and OS issue presented again. Both managers said they did not know what to do and made no attempts to be proactive/ accountable in resolving the matter. The GM then acknowledged that the ball was dropped repeatedly in service and product quality and promised the cash value of the car to be put towards another IS 250. Good faith voicemail attempts to claim the cars value and accept his offer for another car on his website have been repeatedly ignored by GM - Maglio. Ineptitude in service quality flowing top down. Inspections and product quality, service quality and problem solving capacity and FRAUDULENT concealment and promises made throughout. Avoid this dealership and it's incompetent - lying staff at all costs. I have since asked for their OMBUDSMAN but the receptionist and management have not complied.

Sorry. to be honest I have to change my opinion as before. I won't trust a sales named Katie kong. She sold me a new car with scratches inside, and she told me it gonna cost $1800 to be repaired. Wich means my brand new car has that much problem. I am really wondering did u sell me a new car? !!!

Horrible customer service. Stay away from the sales agent named rod(middle eastern) gent I believe. My Wife was just there yesterday with my brother in law who cannot speak English and he treated them as they were a nusicance. Talked down to my wife like she was below him.

Not at all pleased to here this considering we're repeat customers. Will never step foot In this place again. And lucky for the poor excuse for a sales rep that I wasn't present because I would have let him have it. Northwest lexus by far has impecable service in comparison.

Unfortunately I feel compelled to write a negative review about this organization. I will not name names because of privacy reasons but in a nutshell I was sold a used vehicle with a price premium with assurance that I shall receive Lexus levels of post sale support. Sadly my experience has been far from it, after complaining and requesting rectification of issues I have waited for close to six months with no action. Furthermore my vehicle had barely passed certification because the brakes needed replacement after 8000 kms of driving and I also found out that the vehicle was certified with 10 year old tires which happens to be a grey area from a safety certification perspective. Please be aware while making a used vehicle purchase from this organization, my experience has been disappointing. I hope that I was an outlier because I see several 5 star reviews and I had wished that I could have been one of those reviewers. Again, please treat this dealership as a run of the mill used vehicle dealership, the Lexus brand does not mean much in this particular case.

Great experience. Bought a preowned Lexus F Sport NX200, 2017. Dealt with Amarjit Verma. Helped us through the process and got us a great deal. Fulfilled all his verbal promises regarding fixing any paint perfections and making sure the car was ready as promised on the appointed date. I would deal with him again. Highly recommend this dealership.

Excellent service especially if you deal with Leila haghi

Greg is a nice guy! Friendly, professional! Best service for us. Thank you for your help! See you next time.

Purchased a new vehicle last week, service was great, nice environment, test drive whatever you want, sale guy Archie was very accommodating.

Had problem with one of my rim at Costco.. went back to Lexus of R.H. They fixed my problem in no time, plus complimentary car wash.. amazing service.. their after-sales service is the main reason I've been a proud owner of Lexus since 1998..

Great service here. Will bring my car back here. Thanks John for your amazing service

This is one of the best Lexus Dealerships in the GTA. They gave me an excellent deal. Ask for Amar Verma; best person to deal with.

I would like to describe our experience dealing with Lexus of Richmond Hill on our purchase of a 2017 Lexus NX Sport. We have purchased 5 vehicles from them starting in 2003. For the last four vehicles we have had the pleasure of dealing with Rod Roozbehani who happens to be one of the nicest people to deal with. He has great personal skills and we feel that he has always tried his best to get us a fair deal. We would recommend him to anyone who is looking at purchasing a Lexus at this dealship.
Over the years we have dealt with many different dealships and we have never experienced the type of friendliness you get from dealing with this dealership from the sales staff to the service people. They all make you feel that you are a very important client.

Bill and Gwen Cameron

I'm very happy with my vehicle I purchased from Lexus of Richmond Hill. The transaction was simple and seamless. The salesman Archie Farrokhi, answered all my questions and made my purchasing decision easy.
Excellent experience, thanks Archie and Lexus of Richmond Hill.

Great experience buying my used car from here a few months ago! I dealt with Rod Roozbehani and he was very helpful, patient, and informative - helping me get the car I wanted with ease.

Michael Tauro is an awesome sales person. Not only he sold me a good vehicle with good price, but also provided an awesome after service!! I will get another car from him for sure and also recommend him.

I wanted this to be short and meaningful.. I almost got a deal with a Lexus RX350, however, due to LACK OF CUSTOMER SERVICE at their end... I cancelled it 2-day prior of delivery!

Being a PROACTIVE person, I wanted all things in placed.
Documents and bank approval were arranged..
In process of my auto insurance documents, I asked them many times what is the process but they never responded. Insurance was dated on the date of delivery which is the common process if you are buying a car. However, they said to change it 2-day prior to delivery. They admitted they dropped the ball there but NEVER APOLOGIZE.

I am waiting for an option to solve the issue... but they never did! Frustrated I am, I backed-out the deal!

Great buying experience and subsequently great service, very attentive. Carolina McKee was my service advisor several times and she does amazing job. Also comparing to some other dealerships I visited recently, Lexus Richmond Hill does great job ensuring that their customers are safe during pandemic - e.g. my key after service was given to me in the plastic bag where I had to retrieve it myself from the bag. All waiting area seats are sanitized immediately after use by customers and marked as sanitized/ safe to use by the next customer.

I came across Lexus of Richmond Hill while looking for an car on AutoTrader. From start to finish, the experience was memorable and outstanding!!! Just picked up our new car a few days ago. A lot of the credit goes to MICHAEL TAURO our salesperson. Michael was very knowledgeable and not a pressure type salesperson. We came in looking for one model and went to another and another before making our final selection. If there was a sixth star I would give it. Everything went so smoothly and was beyond organized. I appreciated how carefully everything was explained to me by Michael and also the detailed walk through and readiness of the vehicle upon pickup! Everything about the purchase was special and exciting. I can't imagine going anywhere else to buy a car! Lexus of Richmond Hill is an incredible team! Thanks a lot!

We just baught a beautiful Lexus from Lexus of Richmond hill. Our sales person Gary Coombs was honest, patient and extremely pleasant to deal with. The service was top notch the moment we walked into the dealership. Gary answered all our questions and concerns with great care. The standards and quality of the delivery of the car were extremely high. I would highly recommend this dealership and ask Gary Coombs as a sales person.

***ONCE AGAIN, EXCEEDS EXPECTATIONS!!***

Our first experience with Amar Verma of Lexus Richmond Hill in March 2018 was so amazing that we had to come back 1 month later to purchase a second vehicle. Upon our arrival, Amar was happy to pick us up from Pearson Airport and drive us to the dealership. Amar never fails to surprise me with his "above and beyond" customer service. Amar truly makes purchasing a vehicle a stress-free and smooth process. Once again, we highly recommend Amar and Lexus of Richmond Hill; It was well worth the 2 hour flight to get there. Overall, 5+ stars for customer service, purchasing process and dealership facilities.

Our vehicle was fully detailed and looked great! Amar was able to get us the best deal possible. Everyone at this dealership is very kind and outgoing; overall amazing experience. Amar is a very friendly professional salesman and Pat from the Detailing Department is very pleasant and did a great job getting the vehicle ready to go; looking shiny and new!

This is our second purchase from Lexus of Richmond Hill, again another great buy and experience. I would definitely go back!!!! Thank you Amar and Lexus of Richmond Hill!!!

Just bought a Lexus SUV from Lexus of Richmond Hill. Jennifer Shao and her manager Anthony are absolutely amazing, friendly, professional, knowledgeable and very helpful. They always try their best to deliver what they promised. If I buy another Lexus, which is very likely, I ll definitely come back here. Thank you again for everything, much appreciated!

I dealt with Imtiaz who helped me in the purchase of my new Lexus RX350. I must say that I was very pleased with his knowledge of the product and his over all professionalism. I would definitely deal with him again. Thanks for the great service!

I had an issue with a vehicle sale and it was effectively dealt with by management. Thank you to Kasra, Michael, and Lin for resolving my issue. I really appreciate it.

Their customer service is ZERO
After that I went to Lexus On The Park and they give me best service.

First time buying from the dealer. Two people I would love to thank is Amar and Ray they were awesome. Amar gave out a really good vibe and made us really comfortable buying a car from the dealer in which I would give him and Ray 5 stars. Amar also made the experience great I would definitely recommend him as your sales man. Would definitely recommend not dealing with George the manager as he made my first experience horrible at the dealer and I will never step into this dealer again because of him in which I give one star only because of a really unprofessional manager.

Definitely would recommend this dealer great service and great sales reps, highly recommend Jay Ramandi he was very comfortable to deal with, honest and very knowledgeable of the industry and brand.

It s a very high end car service center with friendly staff. They also offer you hot coffee/expresso & cookies in their hospitality bar and WiFi. They have very professional service advisors. This place is highly recommended.

My wife Joanna purchased an RX300, picked it up last week. Loves the car, but has to come in for more tutorials! Salesman Michael Tauro was great, very helpful, friendly, and professional. We would definitely recommend him highly!

i leased my second vehicle RX350 at Richmondhill Lexus, i would definately suggest my friends and family here
specially sales representative LUIZA GOLDRING and manager AYDIN helped me to get this deal, they were very professional
answered all my questions very patiently, suggested all the options.
both LUIZA and AYDIN stayed longer even after hours on saturday to help us out
she even callled me couple of time to see how my new vehicle is and asked me if i have any questions in regards to vehicle
dealership staff is very courteous, specious and full of new and used vehicle options

Really enjoyed the experience there. Particularly with Luiza Fon Goldring. She was very professional and very thorough when she helped us with our car purchase. She was also very thoughtful and responded to our inquiries in a timely manner. We would definitely recommend her.

After visiting six car dealership one salesman approached me and showed very little interest in selling me a car. I do not know if it's the way I dressed reflect my demeanour or I give them the impression that I cannot afford to purchase a car. Being ignored over and over again made me very uncomfortable.
Now I decided to pursue a different angle. I used the website, knowing that I cannot be judged.
AFTER CHECKING A FEW WEBSITES I NOTICED A CAR ON THE RICHMOND HILL LEXUS WEBSITE THAT INTEREST ME. I CALLED AND WAS FORWARDED TO MR. AMAR VERMA WHO IMMEDIATELY INVITED ME TO VISIT THE DEALERSHIP AND SAID THAT HE WILL FIND ME A CAR IF I DO NOT LIKE THE ONE ON THE LOT.
I ARRIVED AT THE RICHMOND HILL DEALERSHIP THE NEXT DAY AND WAS WELCOMED AND INTRODUCED TO OTHER SALES MEN AND MANAGER OF THAT DEPT. BY MR. AMAR AND WAS ALSO OFFERED COFFEE BEFORE HE TOOK ME TO SEE THE CAR. UNFORTUNATELY, THE CAR LACKED A FEW FEATURES THAT I WAS LOOKING FOR.
MR AMAR PROMISED TO FIND A CAR TO MY LIKING, NOW THAT HE KNOWS THE DETAILS, AND NOT EVEN TRY TO CONVINCE ME TO PURCHACE THE CAR ON THE LOT. I LIVE IN STONEY CREEK, OVER AN HOUR DRIVE FROM THE DEALERSHIP, AND AMAR OFFERED TO PAY FOR MY GAS AND TAKE MY WIFE AND I TO DINNER FOR THE INCONVENIENCE. I FEEL LKE FAMILY IN HIS PRESENCE.
AFTER TWO WEEKS I RECEIVED A CALL AND AND HE SAID THAT HE HAS A SUV WITH ALL THE OPTIONS I REQUESTED AND, IN ADDITION, VERY LOW MILAGE.I PURCHASED THIS CAR AFTER TAKING IT FOR A TEST DRIVE. MY WIFE ALSO LOVE THE SUV. NOW, I HAD TO PICK-UP THE CAR THE FOLLOWING WEEK. HE TOOK ME DOWNSTAIRS AND INTRODUCED ME TO THE DETAILING STAFF. HIS CONFIDENCE IN HIS CO-WORKER WAS AMAZING FOR AFTER SEEING ME THE DETAILING STAFF WILL MAKE AN EXRA EFFORT IN PREPARING THE SUV.
I COLLECTED THE SUV ON SCHEDULE AND VERY SATISFIED WITH THE SUV AND THE TREATMENT I RECEIVED FROM MR. AMAR VERMA AND HIS CO-WORKER.
MR VERMA LISTENED TO WHAT I REQUESTED AND NEVER TRIED TO CONVINCE ME OTHERWISE.
HE IS VERY COURTEOUS, UNDERSTANDING AND VERY FAMILY ORIENTED. I WILL RECOMMEND HIM TO MY FRIENDS AND MY FAMILY.
I LOVE THIS GUY.

SHRIDAT PERSAUD

I have been a client of Richmond Hill dealership since I purchase my RX350 in 2012. I recently decided it was time to trade in the RX for a newer model. In this I was greatly helped by your sales representative Michael Tauro.
I wanted a smaller vehicle and one that had all of the current safety devices on it. In Michael I found someone who was very knowledgeable with the product, friendly, professional and willing to spend the time with me to ensure that I was getting the right vehicle.
I ended up purchasing a NX200 F3 model, with which I am very happy. When I picked up the vehicle Michael took the time to show me how the extra safety devices worked on the car. That was a great help.
If other friends or family decided to purchase a Lexus I would certainly recommend that they contact him

The sale person Katie was very polite, patient and professional from the start I step into the show room until I pick up my car.

Bought my first Lexus in this dealership and was surprised by how friendly and helpful everyone was! Didn't plan on getting Lexus for myself but I got really sweet deal and I just couldn't resist. Salesperson(Greg Ashkenazy) showed me different cars, explained the major differences between them, gave me good suggestions and I was finally set to discuss the price on the car I liked. I explained what options I wanted on the car and he was really helpful giving me the best deal and lease rate! I would grealy suggest his professional services based on my personal experience!

The overall customer service experience is not good. Staffs are not professional and attitude is not that satisfied as well. Will not recommend to my friends about this location.

Only going to put 3 stars here, because this is where I purchased my vehicle and it was a great deal, has treated and is still treating me very well. The reason why this review won't be 5 stars, is my 2 past experiences coming to this location.

Have had 2 recalls on my vehicle (which is not what I am upset about) but the service was pretty poor for both those visits. First visit, dealt with a super rude person who was helping me with the rental, not sure if they just didnt have a coffee yet, but I was very surprised and disappointed. My past visit was earlier this week and once again the customer service really upset me, I felt like no one there cared, and I left the dealership with a sour taste in my mouth and just had to write a review.

I would put lower stars based on my last 2 visits, but because I love my car so much and got it here pre-owned I have to give credit where its due.

Recently leased an RX350 from Lexus of Richmond Hill. My salesperson Imtiaz Cheval was and continues to be always available for any of my questions before and after the purchase. Very professional and accommodating. I have since needed service as someone smashed a window and everyone from the guys that take my keys, to the service advisors were extremely helpful.

My husband and I have only bought our cars from Greg. He's trustworthy and honest. He's the best!

I'm not usually one to review places I've dealt with but after a month with my new car (purchased used) I looked back on the service that I received at Lexus of RH and wanted to leave a review. For me this is my second car purchase. I started my search on auto trader as with the first and it landed me here. I came for a test drive with Andrew who was super friendly and personable and basically decided immediately that this was my car. He set everything up for me and I was off to see Sandra who would help me with the financing portion. I picked my car up within a week. Overall I am very impressed by the service I received from both Andrew and Sandra. They were both very organized and efficient especially with all the pick up paperwork. (Was quite the opposite for my first car, which was a different brand and different dealership) I would recommend going to see Andrew to anyone I know or that is reading this review that is looking to buy a used car to check out what this dealership has on offer. A great experience. Thank you both very much. I will definitely come back again for my next car!

Good service. Good people. Awesome cars!!!

Talk to Greg and Vahid. I did :) Walking out with a new Lexus.

Highly recommend!

Enjoy!

Recently we have our first ES350 from Lexus of Richmond Hill, our rep is Gary Coombs. Gary is very patient and accommodating, the test drive is very pleasant. After that we have email exchange about car features and pricing, he is not pushy at all. On top of it, Gary has helped us getting a good deal. The overall experience is fantastic. I would highly recommend him to my friends and family.

Luisa Goldring was our sales associate. I find her to be very pleasant to work with. She is knowledgeable and trustworthy. After our initial visits to the dealership, she worked hard and kept us updated with good deals over the phone. If you have her as your sales associate, you will be sure that she will work tirelessly on your behalf and get you a quality car that meets all your requirements! Highly recommended!

Couple of weeks ago I got a Lexus NX300 sport. I with my family went to this location just to see my options but had no intention to get it right away. Archie was the sales associate who showed me around. He was very knowledgeable about the vehicles. Unlike other sales associate, he was very calm and explained me every thing about the vehicle. I ended up getting the car that same day.
He is a great guy to deal with.
Archie.

This was my first time visiting Lexus of Richmond Hill. Normally I take my RX to another GTA Lexus dealership for service but after a negative experience in November of 2019 I decided to go elsewhere.

I am very pleased I did. I was impressed with the dealership from the minute I walked in. I was greeted immediately and guided directly to where I needed to be. I met with Carolina McKee my Service Advisor.

Carolina is very personable and professional. We went through the issue I was experiencing and she took time to understand and communicate next steps with me. This was refreshing as based on past experiences with the other dealership I always felt every interaction was rushed, impersonal and as though my business was not valued. Complete 180 here! Carolina really does an exceptional job making the client feel like their business is appreciated!

Carolina then brought me to the Hertz counter to be setup with a loaner vehicle. The agent that I dealt with at Hertz was very pleasant and set me up quickly ensuring I was on my way for the day.

As promised Carolina kept me apprised on what was going on throughout the day. Parts are on order and I will be returning to have the work completed. This experience was top notch and I look forward to returning to the dealership to have the work completed. Based on this stellar experience I will absolutely return for service and new car sales when needed.

Kudos to Carolina McKee and the rest of the team. Exceptional service! 10+!!

Great service with free coffee, snacks and ipads in the waiting area. They will wash and clean your car exterior and interior for free and provide a free Lexus rental car if you're in for repairs or service.

Well Done Lexus of RH.

I bought a pre-owned vehicle from Lexus of RH. My sales Agent was Luiza and I would recommend her to anyone and everyone. She has been the best part of the whole experience. From the moment we met to negotiating and on the day of delivery - shes the best.

She made my purchase experience one to remember. I'm a guy who usually buys older vehicles, use the for a bit and trash them. Took a chance on a newer model this time. She was very helpful in getting the price i was looking.

There were some hiccups with the car after i had gotten the delivery. i drove for a bit and noticed some issues; they were rectified immediately. They went above and beyond call of duty and i will definitely purchase another car from this dealership and Luiza will be my Sales Agent. When i thought all hope is lost, this dealership proved me wrong.

Thanks Lexus of RH & Luiza

!!!Parts department!!! Workers there are very slow and kind of useless, they definitely don't respect customer's time.

Great customer service, sales person was great and took all her time to explain us all details and answered every question we had. Great customer service. Unfortunately, vehicle was a bit too big for my wife and we ended up buying something different. We will definitely recommend Luiza Goldring and Lexus of Richmond hill to all our friends and family. Thank you Luiza for that great shopping experience!!

We had the pleasure of dealing with Gary Coombs of Lexus of Richmond HIll recently. He has a very professional non aggressive and knowledgeable style that made doing the deal on our new 2018 NX300 a treat. If you are apprehensive about going into a dealership and being pounced on by a sales person please take my advice, call and ask for Gary first and let him help you! Of course the car is awesome as well.

DO NOT buy their Titan or whatever additional coverage they sell you after you purchase the car. NOT worth it. When I buy it, they said it will cover paint (sales person says scratches are covered), dent, etc. for 5 years. So I thought that is a good deal. When it really happens, they let me go there for inspection. Then they told me sorry those are NOT covered. Sorry that sales people mislead you. We have a detailed policy here, which doesn t include cosmetic. With what they cover, they also have a LOT of exclusions! It costs me 2K dollars for almost nothing!

I had chance to deal with Greg Ashkenazy second time to get my new car. I am very satisfied with his services .I strong recommend this sales person to deal with. See you soon Greg.

My husband and I just purchased a SUV at Lexus of Richmond Hill and had a great time working with Amar. From the very begining we found him knowledgeable. He went above and beyond to make sure our experience at Lexus of Richmond was a sucessful one.

Appreciate to your best amazing service during covid 19 days , I received The best experience with my advisor Miss Laila Rad , she is very kind and helpful I felt safe and comfortable there , they are following all the step to make customers and themselves safe thanks to Laila Rad

My wife and I like driving new cars, so we've been leasing for the past 20 years. Yet, I genuinely hate interactions with car salesmans. When I came to Lexus of Richmond Hill to test drive new RX350 I was quite surprised to meet Greg Ashkenazy - very professional, no pressure whatsoever, useful tips on what features to look for. In fact, when I came to the dealership, RX350 was my 3rd choice after Acura MDX and BMW X4. After 15 min chat with Greg I decided to price RX350 and 30 min later the deal was concluded. This was probably the easiest, quickest, and most pleasent car lease transaction I had in 20 years. I will certainly come back to Greg when my lease expires, hopefully he still be there in 2021.

The best sells rep in all of GTA. Kumar at R.H. Lexus is the best and most down to earth sells rep you ll ever meet. Product knowledge is off the scale. On top of that, he ll make you be at ease, and no pressure at all at any time. I guess when you re selling a real quality product, it comes as a package.
We will see you soon again. :)

Thanks Kumar.
Sam M.

I am a customer of LEXUS dealership in Richmond Hill from January 28, 2018.
I am bought a 2016 Lexus ES 350 from Amar Verma.
Mr Amar Verma is terrific person! I am really appreciated his business, he gave me a good deal. Amar he was very helpful and patience in showing me all the function of the car
It was an amazing experience and I will recommend him to all my friends. I am enjoying my new car! Thank you Amar and see you again for sure! Also I want lots thanks for Lisa. Excellent service..! She always kind, with a smile and ready to help!

First of all I never review anything, I am just that sort of customer.
HOWEVER Lexus of Richmond hill Service so impressed me I just had to make the effort to write review,I had a very good experience with Laila rad she provided me excellent customer service thanks to her I recommend Laila with 10

I was little scared , bring my lexus to the dealership because it would cost a arm and leg Amanda and her service technician where amazing up front about everything and didn't charge for things they could of. She was probably the nicest person I have even dealt with on the phone and in person. She should be in charge of customer service there! Thank you richmond hill of lexus for taking good care of are rx350 and amanda and service technician, wish I knew his name too

***UPDATE***

The manager reached out to me and sent me a check for the right amount. It took a while, however they resolved the issue. After all I am happy.


I had leased a car 3 years ago. I recently returned that car and leased a new one. However, I was charged for the monthly fee for the car that I returned for this month, even though I returned it 2 months ago! So I took it up with them. They just ignore my calls, I ve left dozens of messages, especially for their finance department. But they have not got back to me. This is crazy, I did not expect this from Lexus. Very disappointed. It s been 2 weeks, and I have not got the money back yet!

Thank you Richmond Hill Lexus for making buying my first car a very enjoyable experience. Thank you especially to Rod for his honesty and taking the time to make sure I was comfortable with the purchase. Will definitely revisit Richmond Hill Lexus when I need to purchase my next car.

One month after I got my car, I was told to come back for servicing. Which was odd, but It was a Lexus LX 570 and I let it go. Only for my car to be stolen not long after and all the dealership could tell me was as follows:
- the global tracking feature was a scam.
- a car that expensive had no security whatsoever that someone could get in without the key or an alarm going off.
- I shouldn't worry insurance would cover it.
It's become very clear to me that no one here has any morals. Their objective is to sell the cars at any means necessary, without a moment's care to the truth about its features. Frankly, I wouldn't rule out a collusive involvement in the theft.

Archie Farrokhi, I am very lucky to have him to help me. He is really patient and helpful,highly recommend him. And I think he got me a good deal. Thanks^^^^

Came to Lexus for Recall and routine service check and came out with error codes on my dash that they will not clear it without me paying and blaming an accident I had a year ago.

Would not recommend, will not return

Our experience with this dealer has been extremely good. We weren't bothered by anyone when we walked in, and when I had some questions I talked to Ray Tsang. Ray was not only helpful, but he's also patient and most importantly very honest. I know because I have actually done quite a bit of research before going to dealers. Also I had no intention of buying a car on that day, but Ray was just too good, and he wasn't being pushy at all. Working with Mr. Tsang combined with a great deal led to my decision to buy the car on that day. Here's hoping the service department is great as well.

My wife and i had a five star experience at Lexus of Richmond Hill .we are totally satisfied customers. This is the third vehicle we have from there . In the case of our latest service experience Laila rad was exceptional. She was attentive, courteous, extremely helpful and had great instincts in helping us make the right choice. I most highly recommend Her and Lexus of Richmond Hill for excellence in . @neda

The service department at Lexus of Richmond Hill manages to repeatedly exceed my expectations. Trevor and his team always go above and beyond the call of duty to simplify things accommodate and be mindful of costs. I always feel like I'm given honest and sincere advice and treated like a member of their family. Thank you for your consistent and excellent service!

I have been with this dealer since Jan 2016. It was 5 stars in every aspect. In the last 18 months, the dealership have been cutting cost to its service department. The staffs still very good & professional, unfortunately they cannot handle the volume with understaffed budget, quality went down the drain. I have 2 Lexus, retuning one leased vehicle lately. The experience wasn't that great as NO ONE RETURN Calls (only 1 time 2 persons returned my call that day after I complained)! Most of the time I had to complaint & finally gave up but to constantly keep on calling until I can reach the leasing manager - only 1 person responsible for lease returns.
Because of the quality of service has been deteriorating now, I will be moving the service to my other Lexus away later this year. When I lease another Lexus again, it won't be this Dealership. I hope not all Lexus dealerships are like this and I hope this Dealership will improve in the future.

Amazing experience, positive from purchase to delivery of my new Lexus.
Greg Ashkenazy truly is a professional as were any of the staff with whom I came in contact. I highly recommend Greg and Lexus of Richmond Hill.

We purchases a Lexus Certified GS350 from Lexus Richmond Hill in June 2013. There was 18,050 km reading on the odometer.

On Monday Oct 21 2013 we drove the car to LRH to check out the tires as the tire warning light came on all weekend. The LRH service department checked the tires and advised us that nothing was wrong with the tires. The odometer read 21,843 at the time of service.

On Wednesday Oct 30th, 2013 the front passenger side tire failed on the QEW Westbound, at about 22,000 km Odometer reading, and Lexus Assist was called to put on the spare tire.

I called LRH about the warranty on the Dunlop tires and were told that there were no warranties. I checked the Dunlop Canada web site and there warranties were up to 95,000 km. So I am out of luck since LRH feels that the vehicle purchased in June 2013 (Lexus Certified) does not cover tires. The service department wanted more than $500 for replacing the one tire. Some mudguard damage was done by the damaged tire when the vehicle had to be driven slowly to the shoulder.

I am wondering if there are others in a similar situation in the past who can advise me of options regarding this matter.

I am seeking replacement tires at alternate facilities.

I have responded to LRH email and is awaiting their position on this matter.

We recently leased a new Lexus NX300 from this dealership and we had exceptional customer service from Imtiaz Cheval. He took time to explain the features of the car as well as demonstrate some of the safety features. We also felt welcomed by the friendliness and the professionalism exhibited by the other employees of this dealership. Although it is quite a distance, we intend to service and maintain our vehicle at Lexus on the Hill!
Thank you!

I read all the post, but I believe my experience was awesome. Katie explain all the car feature to me and my husband, we had a good deal on the monthly payment, I would recommend all my friends to come.

I would like to thank Anthony and Kumar for all their hard work in helping me find the Lexus I was looking for.
We got a great deal on the purchase of this vehicle.
Kumar helped with answering any questions and concerns I had. He explained and went through the paperwork in detail.
Service was really good and both Anthony and Kumar made sure we were looked after.
Thank you for all your help and hard work!