Total disappointed from parts service. I called th...

Total disappointed from parts service. I called the place multiple times no one pick up the calls and no one cares to return even voice msgs. Then I dropped by there to ask for some key repair. Guess what they don't have the key cutting machine. The parts guy said oh sorry we didn't pick up it's only me here. What a bad way to help customers from parts department. I thought Lexus is the best customer service in North America. That is a total wrong statements. Alot of manufacturers have way better customer service from parts department.