The extremely simple dishes offered here can also be bought for a third of the money. Ingredients are not organic, in large part not even high quality. The non-vegetarian dishes are supplied with very small amounts of meat, also no organic, no information on the keeping of the animals and, in my tes...
Wonderfully tasty ingredients, surprising and easy recipe - turned out so tasty, you cannot ruin it.
I revoked my contract on the following day by mail and registered mail. This was obviously ignored. When I came home from vacation I realized that the money was being debited. I returned it. I also found the package today. I sent it back. Let's see maybe you understand it now. Thanks
Would give less than 1 star if possible ...!
Received a letter with a reminder, all under my name, even though I am not a customer ?! Customer service completely incompetent! Can only support the other negative reviews. With the said account, you had to pull everything out of the clerk's nose, neit...
Really good recipe ideas and always delicious foods. Unfortunately, every 5 boxes are damaged or things are missing. The meat is often very good or sometimes very bad. There are only small things that can be improved but HelloFresh is now part of our everyday life. We are already looking forward to ...
Very bad. Stopping deliveries is almost impossible and very opaque
Order arrived far too late, meat was no longer chilled. The tomato had burst and the lettuce had softened. The onion was also moldy.
Customer service? There is not any. There is no response to emails. Gift balance could not be redeemed, although valid for the order as per conditions.
Keep your han...
We became aware of Hello Fresh through Radio Potsdam and were actually lucky enough to win a trial package. I have to say that I am absolutely surprised, firstly by the handling of Hello Fresh and secondly by the quality and accuracy of the ingredients. The description of the preparation is great an...
I just called customer service after doing this last week.
I forgot to pause what was my fault but what I had called directly on Wednesday and said please cancel it. According to the employee, this was feasible. Today I get an email that my box is on the way. I called customer service again and thi...
Good taste and large portions. I've always had enough. I also liked the recipes and the ingredients were fresh and of good quality.
Pure nonsense. !!!!
Data theft and poor quality at high prices ... NEVER AGAIN
Rip off at its best !!
Get a trial package by referring a friend - so I should only pay 15 instead of 45 including delivery.
Of course you could only redeem the voucher after paying. Unfortunately, the system informed me that the voucher had expired (2 hours after receiving the email).
The cu...
So... The last deliveries had missing ingredients and in one case rotten tomatoes that had destroyed other ingredients.
The last delivery was supposed to come today (Thursday). Yesterday evening we get an email that it will be delivered on Tuesday next week, and we are supposed to get the weekly de...
Dreadful!
When you log in for the first time, you automatically have a subscription that is very difficult to refuse and withdraw money automatically.
Prices do not meet expectations.
3 out of 4 courts were literally rotten. Customer service does not respond to emails. I can only advise against it. Unfortunately, the quality has decreased significantly.
The food is good, the ideas and versatility too, the concept is not bad, but while in advertising everything goes unpacked in the box, you can hardly save yourself from plastic packaging !!! Every smallest thing is packed individually in plastic foil! And after subscribing for 4, HelloFresh but port...
Simple and easy. Usually all the recipes are amazing and the ones with meat... another level.
Top service, love the packaging!
Dear Hello Fresh Team,
after a long period of abstinence from Hello Fresh Box, I reactivated my delivery after receiving a discount code from you. After trying to enter a current discount code after a long search on your website, it is not accepted. Unfortunately it is not possible to get in direct...
Do you have to add a review here at all? Credit is promised, credit is not credited. Constantly changing customer service via email. In the end, it is simply decided and you lose out.
Just fingers away - keep your fingers crossed that the subscription trap has to be canceled ...
The boxes are great, but the customer service hotline and chat is a disaster.
Unfortunately, ingredients are missing in every box. Promised goodies were never included. After contacting customer service and describing the events, there was a repayment of 1 euro.
After this customer service experience, the box can only be canceled. There is no other choice.
- Ingredients are missing
- Ingredients wrong
- Customer service scripted, not helpful and rude
- Subscription easy to create, difficult to get out
Tasty food and a very convenient service in general. There are problems from time to time - e.g., missing products, but you get compensated for that when reaching out to the support. Definitely staying with them for now
They are thieves, auto send packages
and then ask you to pay what you never ordered!!!
I had a voucher, but unfortunately I never received the box, even though it shows online "delivered". The chat customer service said that I was unlucky because the voucher is now unfortunately gone. You could not do anything. On several mails and Instagram messages I received no answer. Now I'll tes...
I used Hello Fresh for 2-3 months. The concept is great but the execution and service is not. Instructions were sometimes incomplete (chop something up but never add it), sometimes they presume you have things like vinegar hanging around at home and don t include it. The main issue for me came when ...
Excellent service so far. Delivery works as a clock, all the ingredients are packaged very nicely, and recipes are easy to follow. Recommend to everyone.
PS - please add support of language other than in the region selected.
We are enthusiastic customers and will remain so. The dishes are great, the service takes time and goes to customers. Everything fine
Not recommended, system changes dishes by itself and customer service is extremely rude, definitely won't order anything more
Purely profit-oriented company at the expense of customers. No e-mail verification required, so a typewriter makes it easy to just get boxes that have never been ordered. You are then suddenly at the door and you can not even stop, because you also do not come into his account, because of the vertip...
I am really unhappy with Hello Fresh Germany, Berlin Department. I ordered a box which war delivered in the beginning of December, one important ingredient was missing. Only for this ingredient I paid 8,99 euro. Since then I am writing emails to Hello Fresh, trying to get the money back, getting con...
I find delicious new recipes that are fun to cook, with fresh herbs and great spices.
What bothers me very much, is that the specified preparation times are not nearly true - you need a lot more time than stated, in the meat dishes much longer than stated, with me is even more than twice! Preparati...
Mega full in the store. Nevertheless, very friendly and properly served and advised. Great.
The agreed price (including deduction of a voucher) for the first delivery is not adhered to. Deviation of more than + 10%. Customer service is not available. Unfortunately not a good start and therefore not recommended!
Credit legally acquired through friendship advertising is simply deleted. Customer service is absolutely cheeky and dubious.
As already written several times, this is not a great startup but a rip off. After we ordered a test box a long time ago, we recently had a look at the app. We probably started a subscription without realizing it and only found out today that we were getting something delivered. This was only notice...
Every dish tastes (so far) excellent, the deliveries work great too. Unfortunately, a lot of waste and the cooking times are ambitious. Still recommended, the quality of the products is great, the portions are neat and at least no uncooked leftovers.
I got a call without end, once it was my turn, I said it was bad right now, the employee said: "You can't be as busy as Ms. Merkel." Then she took off. So I'm already interested in your product. But such a service, no. Bye.
Update: I tried to delete my data, so far I have not received an answer. ...
I was subsequently canceled a voucher even though I had a screenshot of an employee's pledge which is just like rip-off.
I do not want to argue for 40 and have transferred the amount with please to delete my data.
This was rejected. I did not even know that would work.
Will turn now to the cons...
My first order:
At the beginning, the delivery was brought forward to one day due to a public holiday, which is not a problem if the package had also come by the specified delivery time. So I was allowed to pick up the parcel in the parcel shop two days later. A cool battery burst inside, causing t...
I have already ordered a few dozen cooking boxes.
The advantages are apparent:
- You don't have to worry about what to cook anymore
- you can try new dishes quickly and easily
- you don't (actually) have to go shopping anymore.
- You process all foods, as these are always delivered in precise...
entices new customers with coupons - 50 EUR discount - and after entering all data - at the last step - stating "coupon only valid for new customers - please remove" - even though I never ordered anything at hello fresh. I'm going to continue and order at marley spoon after spending way too much tim...
I still think the idea is very good. Even after several years of "cooking time" (three meals a week HelloFresh as a supplement to the usual "German cuisine"). The groceries come into the house according to the number of people. The amount is always enough for us. I am particularly impressed by this,...
Got a sample box. I prepared it within a week, the dishes themselves were not bad, but sometimes a joke for 3 people. Then I put it on pause because it was not possible to unsubscribe. Then I did the calculations at home and bought the ingredients so that it was much cheaper, so I wanted to unsubscr...
Absolutely bold. Receiving "vouchers" for free means here: The attempt of a call center employee to trick you into a subscription. Absolutely bold.
HelloFresh makes cooking and eating at home interesting and enjoyable!
once bought something, ..... and you will not get rid of the annoying offer phone calls for weeks.
Account reactivated to see what's going on. What I didn't know Activation means ordering at the same time without selecting the dishes. Attention abo trap! It's best not to start at all.
Hello Fresh advertises with vouchers where the first delivery is free, that should encourage you to try it - only the codes are often invalid because only one code can be redeemed per house. So the information on the phone. Incredible if you live in a city like Berlin, where every house is an apartm...
My wife and I have been using HelloFresh for a couple of years off and on and we really love it. The recipes are super delicious and easy to cook. My wife and I are not very good at cooking but since we ve starting making our HelloFresh meals both of us have noticed some increase in our cooking skil...
It happens way too often that I do not get any mails and then suddenly comes a box I do not want to have. Moreover, it is much too expensive and the customer service I am 15 minutes in the waiting loop without what happened ....
UPDATE: Customer service has now contacted. Nevertheless, I'm not sati...
I have to admit that I'm not the buyer, but my wife. Personally, I find it expensive, but I usually enjoyed it and was full. But now a point has been reached where it is no longer possible. I want to differentiate between positive and negative experiences because everyone has different needs.
gen...
Hands off! Outrageous how Hellofresh devalued the voucher and then failed to deliver it several times. This is how Hellofresh destroys beloved birthday presents. I was stolen 40, just don't use it!
We have used the New Year offer and ordered a box with 5 dishes for 2 people for just under 30 euros. The idea of saving time and nerves by delivering pre-made food is theoretically good. In our test box, however, a failure! The provider advertises the best quality of food. Unfortunately, some food ...
This business medel is a disaster. Customer service is a complete joke. It simply doesn't exist. Here the customer is the idiot and is trampled on.
My package had to be delivered yesterday (9-12 a.m.) but nothing came in. I tried to reach someone of yours for hours until I could finally reach someone via the chat in the app. The lady said she's sorry the package is coming tomorrow ...
I waited all day today because the lady said my package wil...
Grottenschlechter service constantly lacked in our cooking boxes food often even the main ingredients. As a replacement you got then always tea towels / tablecloths for free. Does not help you at the moment either. Nevertheless you had to pay the boxes completely and you had to buy the missing ingre...
HelloFrech - customer fraud! NEVER AGAIN!
There is currently a "Friends recruit friends" campaign in which HelloFresh credits 30 for each new customer referred.
Now I diligently referred friends and accumulated a credit of almost 200 euros.
Today I received an email that my credit was del...
I am giving NO STARS on this company, as it is the WORST customer service I have every dealt with! I used this a few weeks in the past and was not at all satisfied with the lack of gluten free options, so I cancelled and quit using. My daughter, also with a gluten allergy, told me she felt now the...
A driver of this company, who also operates the machine in the DKB Bank in Potsdam, operates people there (in this case, violence against me in road traffic on Wednesday, January 8th, 2020 in Berlin) ...... He took away the precautions ... ..... complaint about him has been submitted! ...... not rec...
I've had Hello Fresh for 4 weeks now. 2 dishes a week. Conclusion: I am really satisfied and Hello Fresh saves me a lot of time thinking and shopping ... The recipes are sometimes down-to-earth, sometimes very creative - I think the concept is just great. Keep it up!
Please do not order !!!
I ordered a total of 8 boxes, of which only two were without problems. Either the ingredients were missing or the box never arrived.
For weeks I had to run after my money until I gave up.
worst customer service I know!
I don't write reviews otherwise, but hello fresh is t...
Highly Recommended! Delicious dishes, easy to implement recipes, good ingredients and if there is a problem, help is provided immediately!
Once tried and hard excited.Kam on time and food was super fresh. Even for cook-gifted possible to cook it. And it was incredibly delicious.
Good Morning,
I've been cooking with HelloFresh for years and I'm totally satisfied. I don't want to be without it anymore, when I pause I notice how much comfort I lack
We mainly eat vegan and would like a vegan crate. So far, I've been replacing most of the dairy products or leaving them out.
O...
Didn't receive my money even though it was promised that it would be refunded after 30 days.
Just leave your fingers away!
I was recruited and wanted to try it out for a week. So I chose the delivery for a week and stopped the delivery for the following period. After three weeks I was charged 39.90 euros for a new delivery and when I called the customer service immediately they said I had ...
The idea is good!
But even though we canceled the delivery, it was still delivered and money was collected. Hands off!
And the Ikeageduze annoying!
A great concept with really tasty dishes and (at least) endeavors for sustainability.
Unfortunately, the service is really underground and this contradicts the use of regional products, but at the same time the intervention of Eastern European call centers, which are not really able to answer conce...
Badly designed platform. After the delivery was stopped, debits continued. The website is designed in such a way that when you redeem a voucher, a delivery comes automatically, regardless of whether you want it.
Apparently the company has to use ugly methods to stay profitable. Meat was no longer g...
With Hello Fresh we dared to try ingredients that we would never have tried otherwise. Almost always delicious. Everything is fresh and lasts for a few days. I am an enthusiastic customer and will remain so
i made it 2 weeks with this company, 2 meals per week for 4 people. the southwest shrimp taco meal came with NO shrimp and no recipe card. i contacted the company - after 10 min of wasting my time they offered me a $10 credit for the meal kit that i paid $45 for. I asked them how $10 was supposed to...
Preferably 0 stars. Ordered a free box, inferior goods and by no means well thought-out information on the preparation times and steps. What's more, everything is individually wrapped in plastic, I've rarely produced so much rubbish for dinner. Food tasted passable anyway. Unfortunately, I got anoth...
Basically, I rarely rate such services because the ratings are often based on my own taste. In that case, I make an exception because I'm mostly happy with HelloFresh. We tried the offer as a new customer. Basically, I can say that you can't go wrong here. When you are working full-time, you often d...
I started ordering at Hello Fresh earlier this year, initially every week, then sporadically, when there were really three dishes I wanted to eat. If you do not want to eat so much meat, it quickly becomes very More
Customer is lured with a voucher and deceived at the end. Warning from the consumer advice center read too late and fell for it yourself .... Ingredients: so-so. Customer service: which service?
Unfortunately, I can not rate the products because the delivery has never arrived. What I can rate is the unbelievably bad customer service and how this case was handled. I had ordered for a Saturday, delivery came via DPD. I agreed a storage location and got the confirmation that was filed. Only wh...
Amazing company and workplace environment. They put their employee first and it shows.
Ingredients moldy, that's not how it works. Not recommendable. Customer service makes promises that are not kept. Absolutely dubious.
I am very satisfied with HelloFresh. I order there once or twice a month and the dishes are very varied and easy to cook with the description. Selecting, pausing and so on is also very straightforward via the portal.
There is a deduction in the rating because sometimes little things are missing in ...
I've been an enthusiastic customer for a year. Since Corona is lacking advice, no reimbursement of amounts helps either. Today's crowning glory ... complete box is missing. Delivery service did not receive it. More customers to get even more money at the expense of regular customers ..... sad
Beware of HelloFrech, asks customers for advertising, promises high premiums and does not pay, on the contrary you buy a box with your premium credit, HelloFrech deletes the credit and you have to pay for this box or is simply debited from your account!
I can only advise everyone to take part in ...
Outrageous!! I was sent 2 boxes instead of 1 and I should pay for both !!!! Whereby I turned to them several times and wanted to cancel / have them picked up. What should I do with so much unnecessary food for one person? Nothing to do, totally inflexible ... now I have a huge bill, as a student rea...
The basic idea is not bad, but ultimately not convincingly implemented. You have to choose the dishes one week before. I had forgotten that for a week and only a few hours later informed the customer service, so that they still adjust the contents of the box - but nothing there. Instead of a problem...
Fresh food, great recipes, the price is reasonable & you buy in the supermarket no more junk I can only recommend it - delivery is always on time on Saturday morning :) we have 23 weeks already brought boxes and will continue to use
Payment by Paypal works fine ... I do not really know why some ...
I can only say, finger away if you ever received a sample box, because you automatically receive a weekly delivery. I don't want to have anything to do with such machinations. One star is for the food, because that was good.
Unbelievable what this company can do. Vouchers cannot be redeemed without giving your account details. It's not just outrageous
but rather data theft. Cheek. Especially since these people charge you another euro. Report the whole thing to the consumer advice center.
I give 1 for user experience. I'm from Germany...
1. Downloaded the app in the store
2. Registered and tried to subscribe. Not possible -> somehow I've got US version of the app on the phone
3. Went on the website and tried there. There it worked, but first possible delivery was in 2 weeks, whi...
Thanks to HelloFresh, I have found my passion for cooking again. As a mother of two, eating always has to be quick. But rather something fresh and healthy that fills you up is healthy and tastes great, and thanks to HelloFresh, it's super quick to prepare. And it comes home delivered simply the best...
really good menus, high quality ingredients. Comfortable.
Today we received our first family box and we were looking forward to it, but unfortunately the promised quality is not right.
The received package was not damaged externally, but for the content.
The products are only partially regional and mostly packaged in plastic. I also get these products ...
Unfortunately, the food at our place partly broken. It is packed in plastic and the customer service understands very badly and does not help. You get tomatoes from Spain, although you can buy everywhere from Germany. Where the meat comes from is not comprehensible and could not be explained to us b...
These lines are not enough to show the public what went wrong here. From our "coupon", which was certainly meant as a nice gesture, we definitely had NOTHING, except annoyance. Nerves and time were wasted mindlessly. As long as the customer pays properly and keeps his muzzle, one is in demand. But w...
I cancelled my subscription awaiting the delivery of the first box to see what it was like and they cancelled my first order I paid for and refunded me. Now they won t honour my original order despite the website saying that the original order wouldn t be cancelled if I cancelled the subscription. T...
I would like to give zero stars, but unfortunately not. Several accounts were created via an e-mail address without my knowledge. Delivery was thus twice, although not so desired (same food 2x). The subsequent delivery was canceled, even e-mailed confirmed by an employee personally and yet was furth...
Un-Reliable
At first it was great at least the first 2-3 wks. We would get out delivery early etc. Then little by little it would not come till late. Twice our delivery went to another house & we had to go driving around to search for it. It was just a horrible delivery experience. I know we all ...
Greenwashing! Wirbt mit Nachhaltigkeit ... verpackt aber alles bis in das kleinste Detail doppelt und dreifach.
Ware was 2 times not in order-at the first time already on the phone said that I do not want a 2 delivery you care about that was the answer - haha then came 2 delivery which was also not ok you promised me to send money back - was synonymous not the case - then I've opened case on Paypal Paypal dec...