Inequality of treatment! The host cancels my booking 3 days before my arrival and I get nothing but my money back; nothing to cover for my distress and inconvenience.
If I cancelled, they'd refund me the only the cleaning fee! IS THIS FAIR?
Horrible company with horrible service. The reps will hang up on you and then lie when questioned about it.
Stayed 2 nights at the Haley 1905 House in Santa Barbara.
Minuses: Our 'host' never replied to my email nor my voicemail message. Yet he reached out on our last day to ask how soon we could get out of the house. Clean all the ceiling fan/light fixtures. In bathroom 3, fix shower (water comes ...
COVID-19: AIRBNB would NOT REFUND my payment even though the host was willing by their own policy to provide a credit good for two years. The CANCELLATION was made MORE THAN 30 DAYS IN ADVANCE.
WORSE, AirBnB KEPT HALF of my MONEY without a refund but did not provide the money to the host. Moreove...
I attempted to reserve a room at airbnb in Tucson. They requested my picture And driver's license. I sent it with my credit card information. Airbnb charged my card the entire amount, then sent me an email saying to send another picture, which I did, but they would not accept, because it did not lo...
Never again will I stay at an air BnB.
They do not support nor do they care about the safety or well being of the guest that pay to stay at boat houses.
I have never been so scared
Drug dealers when I showed up to the property, left ASAP. Now, Air B and B are saying I can't have my money back. Police reported, also my husband is involved in cyber security we found an adware malware on your app along with The fact you can not access your messages if...
I have used it for my South America trip. Firstly, I found it was very good system, you can get immediately response of reservation document and payment receipt by email. You can easily to know the reference of the host and place where you like to stay. However, I got trouble when I like to extend m...
This is an amazing building. The employee's are very helpful
I am a host through Airbnb. This company needs to process payments faster. When it shows payment has been made it should automatically post to my account. I shouldn't have to keep checking days after my guest has checked in. It's annoying and not a good way to do buisiness. Process your payments in ...
AirBnB is absolutely horrible! I made my first reservation in February 2020 for a stay in Oct. 2020. My card was not to be charged until September 2020. It was charged over $1000 in April 2020, FIVE months before the payment was due! I have been working for a month to get the money credited back on ...
We have stayed at least seven times in rental homes in KY and have never had a bad experience in booking as this Airbnb. Our reservation wasn't going trough, called them to see why, they said they would call back, but never heard from them. We called them again and they hung up on us. They couldn't...
Failed to assist me with an issue I ve been through with the host. I have called in like 12 times within 5 days they kept telling me that the case is being investigated into until we got to the day in which my reservation has started. They re terrible at protecting guests rights.
Rated airbnb with one star because when arriving at the place of stay we were forced to leave because they doubled booked the home.
DO NOT USE Airbnb! WORST company! I reserved one year in advance for Ultra at $135/night. Only 7 days before, the host realized he can get four times the money and cancelled my reservation. Airbnb doesn't do anything to protect travelers. THEY JUST WANT YOUR MONEY. You are on your own. They are a hu...
One of the most well designed and beautiful offices in the bay area.
KEEP AWAY from these guys at any cost.
They stand neither for your comfort nor even for your safety.
These scammers do not earn even a single star with their misrepresented properties. Be ready to find the place you've picked unclean, stinky and full of insects.
The hosts can do whatever they wan...
dealing with airbnb is like the opposite of fun for me. so i tried to quit them and they offered me a $150 coupon (for airbnb duh). um, who is the "they" to whom i refer? because individual human beings - like Belle who's a trainee airbnb case manager and was so kind and thoughtful and compassion...
So yesterday I posted a 1 star review about AirBnB, because I had received a cold slap in the face when I had used their "help center" to resolve a dispute with a host. There were issues with the host and the accommodation and I felt I was entitled to a refund of a certain dollar value. I tweeted ...
I have been a host for several months now with Airbnb. From what I have experienced so far, this company still has quite a ways to go for maturity and improvements. I'm absolutely disgusted by the customer service competency. I spent more than two hours on the phone with more than four reps, none of...
Amazing office space! Coffee on every level like in Italy. Food like a buffet in 5 star hotel. But reality of SF is just outside of the building. You don t feel happy anymore when you re one of the privileged and others sleep in tents in front of the building. Hard world
Expensive rent, not even hair! Miscellaneous fees are particularly high, including cleaning, service and management fees, ranging from $ 30-80 per category. For example, in a busy area of Manhattan, New York, a slightly better three-star hotel chain costs about $ 200-300 a night, and some still incl...
Trying to solve an issue by talking to someone at airbnb is ridiculous. I don't want to scan my ID, the host doesn't require it, but I can't book without it!! Forget it!! I have booked with airbnb a number of times without having to do this. What's with it??!! No more airbnb for me, I guess!!
I would like to file a formal complaint against Airbnb for the unjustified and corrupt policies around Guests and Hosts along with the very distasteful experience I had with Airbnb support at 718pm this evening. My history of Airbnb and the reviews and experience I provide my guests should speak for...
Although there are always young and good looking people around,the effects to the housing in SF is not good for the already high rents
Having been to 20+ companies to learn about their company culture and people development, Airbnb is currently #1 for me right now. Place is insanely beautiful, open, diverse (in terms of space and people). Really cool stuff. The enormous living wall is a bonus too haha.
I've been a 5-star host with over 50 stays on this site. I was robbed by a guest, the crime was considerable and involved the police. After I reported, the guest was allowed to write a negative review. Airbnb will NOT REMOVE THE GUEST RATING. Airbnb will not elevate this issue to management. I c...
I am quite dissatisfied with Airbnb.
A guest did the following:
1) Destroyed three mattress covers and sheets
2) Ruined my plants
3) Late checkout
4) Used all the sheets available (more than 10) while he was just one person and didn't wash anything
5) Left the place dirty
I have open a d...
Airbnb is the coolest company in the world. The HQ inside is more than a hotel. Instead, it looks like home to the workers insides. I would say their services are nice and considerablely generous for the customers to live in those who are cooperatign with them. Maybe you can find some good rooms or ...
My husband and I were Superhosts for Air BnB for about 3.5 years with a 5 star rating. We had a guest who filed an issue with Air BnB and we were permanently and immediately deactivated as hosts and the ability to book as guests at other locations. We were told they could not tell us, for confiden...
Worth the visit! Arrange before the staff of your country for the appointment.
I recently stayed at an Airbnb near Prince Edward County and I have to say I think Airbnb is misleading. We rented a grey cottage (more like a shack) claiming that it was on The Bay of Quinte. It was located acres away from the Bay and you could barley see the water. The bedrooms had no side tables!...
Airbnb hide the reviews for the terrible host
I can t believe how after one year this guy Fred it s still making people unhappy with that terrible place
And Airbnb hide the reviews to help this crazy guy
Serious hotel company with terrible host
Worst customer service I have ever encountered.
Got to the second Airbnb tonight to find bed bugs blood and mold stains all over the place
I met with a friend and toured the AirBnB HQ. It's not in the best part of town, but the headquarters is upscale. There is plenty to see. Many offices are built to replicate unique AirBnB locations around the world
I still love the concept. I was a fan of Airbnb, and I often recommended to their alternative way of traveling and learning about communities to friends and family. However, today I rate Airbnb 1 start and stop using their services. Airbnb you get an F for your Super-host program, D for loose rules ...
Recently made a reservation through Airbnb for a property Atlanta., an area Im not familiar with. I booked less than 24 hours prior to check-in - after detailed conversations with the host. In addition to claims made conversing, the host listed as an entire house She said it was in a safe, fam...
Very very bad service. I spend allready 2 days and i cant order
I've been an AirBNB customer for years. I used to love it so much I recommended it to everyone I knew, and would even tell employees who were travelling to prefer AirBNB over traditional hotels.
The most recent trip with AirBnB was last month. Another great stay, another great review from the h...
My Husband and I booked a home through Airbnb and we were totally shocked when we got there.Dirty smelly house.I have rented with this company on other occasions.Always satisfied.This home,dirty torn sheetss dirty clothes in closets and drawers.The bathrooms were dirty.We discussed this with the ho...
THE WORST customer service. Yesterday I was on the phone for 28 minutes to get a Rep. Issue was supposed to get resolved...well, it was not. So I had to call back today and waited one hour and seven minutes only to experience a hangup after simply stating how long it took to get a person online...UN...
Best HQ office! Best platform in general! I was there and it is a fantastic space just to relax and work, or have a bussines meeting!
I cancelled a reservation the day of book-in, hoping for a refund. The system does not refund like that, so I wanted to undo the cancellation. The host told me that only AirBnb could. By phone, AirBnb reinstated my reservation within seconds.
AirBNB is great, as long you do not have concerns. We had proven, that our lessor put wrong accomodation and the whole house was under a very bad condition.
The customer service was not very helpful and unprofessional (sent us emails, which were cut in the middle). After asking to send the same e...
Airbnb Does Not Protect its Customers
I booked an Airbnb for two nights in Frisco, CO for a ski trip with a friend. Although we let our host know our arrival time 7 hours before we arrived (check-in was 12pm-12am; we arrived around 6pm), the house was in disarray when we arrived. Not only were th...
Never been
there.
Spent hours and hours and tons of back and forth emails with 2 customer rep. to be able to partially fix my account! they check and check and check and still things are not working properly... uninstalled my ap.. it was not working, why your phone should ask you with a CAPTCH check you? And yet, it ...
Nightmare experience..My reservation canceled the night before. I'm in remoted bf land, Puno, Peru, and to fly the next day back to Lima, and I'm stranded. As a senior citizen, high on anxiety and stress anyway, female, traveling alone-this was horrific. I'm going after them for a rebooking which wa...
This company is awful. My sister and I decided to try air BNB instead of getting a hotel for our trip to the Hamptons. We had a great time but on our way home got a call from the landlord claiming she was missing 75,000 worth of items from her home. Mind you this is about 19 hours after we got a tex...
After our stay at a property we completed the review per Airbnb's request. Although polite, we had a few points of concern especially about discrepancies between listing and property. After reading our review, our host sent us a private message where she expressed her disagreement to our comments. S...
I wish I could give Airbnb 0 star. Worst customer service ever. It took me 30 minutes waiting on the phone to speak to the customer service. The host promised to give me the refund ($350) after I canceled the booking, but only give me a refund of $30. The host also rent the room to other guests afte...
Beautiful office with public common area courtyard. Lots of green, natural lighting and wood.
I stayed at a Super host's home in the Hollywood Hills. I paid $750/night and the hosts pictures of the house were totally different than the actual house. In fact, there was no toilet paper, trash bag liners, furniture was missing altogether and the couch had blood all over the underside of it. I c...
Where do I start? Upon arriving there was a cleaning crew there. It was bags piled up in front of the garage. After an hour of waiting we left to check in a hotel but the called begging us to come back. I asked if they rushed because if so I didn t want to come back. They claimed they didn t after r...
They scammed me out of my money and now I m seeking to file a lawsuit. I also reported this scam company and host to the BBB. We all need to come together and have a lawsuit against this company. To many horrible reviews in reference to the same exact scenarios. They have a cancellation button but w...
No star
Airbnb is a public rip-off. I canceled reservation week ahead, Aibnb and the host refused the refund. After many emails the staffs at help center avoid the request. Airbnb is a money machine and the unprofessional service. The photos mostly are liars, do not use Airbnb.
Airbnb is holding hostage my deposit for a holiday housing in Europe where I'm legally not allowed to go because of travel restrictions. Their lack of support and respect for the members of their "community" during the pandemic is simply shameful. I completely lost any trust in this company.
Beware! Air BnB may not stand by their stated refund policies!
January 6, 2020 we made a home reservation in High Point, NC for April 26, 2020 to attend the High Point Furniture Trade Show and submitted a deposit of $1172.57.
On March 12, 2020 the trade show was officially cancelled due to the Co...
I have been suffering extreme stress due to the poor customer service I have received regarding a refund. I booked a home for August 19-23 with a hostname Quan. I have been told that our half payment of 1358.60 is totally non-refundable because it was not canceled in 48 hours.
The cancellation poli...
Consumer Alert. Wow, booked a trip for $1,690 and paid for it. Host cancelled last minute which is out of my control. Airbnb has all the money and has a laundry list of things that have to happen for a refund all which start with the Host...that not in my control. Do this...do that...go here...final...
I have to give airbnb a single star because of the confusion involved in booking my stay, an agreement between potential hosts being taken back, a system glitch preventing me from booking a day at the start of my trip, the lack of customer care training, the difficulty of trying to obtain an answer ...
airbnb stole 700 from me and used COVID-19 as an excuse. Unethical business, appalling practices
We are Airbnb hosts with a super-host rating. We were hoping to meet a few people and perhaps get a tour of the headquarters building. They have no record of hosts available and treated us no better than if we were total strangers off the street. We were directed to the cafeteria which wasn't even p...
I tried to book a trip for my wife, infant son and myself so I put that info into the search only to end up booking a place that did not allow children. The place we booked showed up when we said we had two adults and a child so why would we be told children are not allowed. Airbnb and the host refu...
My account was disabled bc I logged in on a new cell phone . I was scheduled to book a place for my recent trip and had to stay with friends due to Airbnb not responding to my account disabled and still have been waiting over a month for them to contact me!
I have been hosting for over a year and my experience is ok.Today I was a cancellation fee. I have instant booking and it was clear that cancellations were penalty free. I was told by customer service that I picked the wrong reason ( whatever that means) which made the system charge me and not all...
Avoid Airbnb at all costs. The host and I had an agreement and was acknowledged by them. However, I was still charged. I called and called but their promise was never realized. The host and I are on the edge of giving up.
Horrible manager named MARK! Zero respect for hosts, don t use this app for your business!
I've been trying to contact the number for an emergency and no one is answering me
Airbnb is a total scam! STAY AWAY!! They were complicit with my cc info being stolen and used to book a stay on their site for nearly a grand! Customer service is absolute garbage and did nothing to investigate the fraudulent charge. After 8 emails back and forth they concluded it must have been a f...
they updated their app and made i faster for peopel to book places
I dont love the EVENTS bit as it makes it hard to find a place just saying
The worst customer service I have ever experienced in my life. I will never use their service again. I had an urgent issue this morning. I have been calling all day to resolve it, just for no one to help. Do they know what "urgent" means? It is clear that Airbnb has no regard for their customers.
Arrived at Grand Laguana in Sosua Dominican Republic with the host Casey. The location had filthy couches and mildew on the outside furniture. The location had very recently been painted. Had a very very strong paint smell. I opted to leave because it wasn t suitable. Contacted ARBNB and they refuse...
Terrible Customer service! Been on hold for 30 minutes .. twice now! I haven't been paid because of a "glitch" ... right! They have their money!
WORST EXPERIENCE EVER. Do not rent via airbnb. Our rental was not legal and therefore the building manager called the police, and harassed us. The host was no where to be found and airbnb was not empathetic whatsoever. Airbnb needs to vet their host whether it is legal to rent and whether the proper...
Customer Support is a disaster. I am contacting Washington to insure AirBnb are regulated in dealing with customers. This can no longer continue. The COO should be fired. NOW!!!. I got contacted by Airbnb 24 hours after i contacted them. With a message: sorry high volume of customer inquiries will ...
Gorgeous building and cool people hanging out in it ;)
Protection should be given both host and guest. Airbnb decided to give protection only to a host I booked a vacation with, canceled 8 month prior to the visit.
The host declined refunding the money, She suggested refunding only if the apartment will be booked again, but changed the dates for the bo...
AirBnB is really bad when things go wrong.
In my case, I had someone in who paid for 3 adults and 1 child. Then my neighbors tell me 6 adults and 4 children were in there. On top of that they left the place a pig pen. Popcorn all over the place, ash from the fireplace (which they did not know ...
I don't even want to give Airbnb one star! I have been on the phone for 3 days with, so called, Customer Service and they absolutely stink!!! Not a single person there have been able to fix my problem!!!!!!
You deserve everything you're getting with this virus. A Crooked, Greedy company.
My airline cancelled my flight (before virus) and Airbnb only reimbursed half of my Paris accomodations even though the terms on their website allowed for full reimbursement.
This crooked company makes a thin pro...