I've been a 5-star host with over 50 stays on this...

I've been a 5-star host with over 50 stays on this site. I was robbed by a guest, the crime was considerable and involved the police. After I reported, the guest was allowed to write a negative review. Airbnb will NOT REMOVE THE GUEST RATING. Airbnb will not elevate this issue to management. I continually speak to a level 1 call center person who says they cannot remove ratings. Insanely poor service for a SUPER HOST.