We have stayed at least seven times in rental home...

We have stayed at least seven times in rental homes in KY and have never had a bad experience in booking as this Airbnb. Our reservation wasn't going trough, called them to see why, they said they would call back, but never heard from them. We called them again and they hung up on us. They couldn't explain why they had taken money from our card but our reservation was not going through. We had to call our card company and put a block on the place. We had to deal with the mess for a week. And up to the day before we were to leave. Not fun trying to find a place to stay the day before.