AirBNB is great, as long you do not have concerns....

AirBNB is great, as long you do not have concerns. We had proven, that our lessor put wrong accomodation and the whole house was under a very bad condition.

The customer service was not very helpful and unprofessional (sent us emails, which were cut in the middle). After asking to send the same email completely, we are still waiting (more than one week) without receiving anything.

We paid more than 600 USD for 3 nights in the Philippines, which is a very high price and we expected a very nice house. What we got was a very bad accomodation, which we would even not have accepted for free. The customer service in Germany / Europe did not care at all.

My brother, who is a lessor of many flats of AirBNB recommended us to book via AirBNB - but seems as a customer you have very low rights.