So yesterday I posted a 1 star review about AirBnB...

So yesterday I posted a 1 star review about AirBnB, because I had received a cold slap in the face when I had used their "help center" to resolve a dispute with a host. There were issues with the host and the accommodation and I felt I was entitled to a refund of a certain dollar value. I tweeted about it to AirBnB, and lo and behold, someone cared enough to do something about my frustrations. The Twitter person put my concerns in the right hands. "Jarred" called me in the same hour and got on the ball quickly.

Today, I am a happier woman. I have gotten the compensation I had asked for from the host and AirBnB combined. I've also learned some valuable lessons along the way to make me a more savvier traveler with AirBnB.

Way to go AirBnB! Putting your guest's concerns first. Now that's the way to do things in this day and age of social media technology.

A great thanks to Jared! He deserves a raise or promotion for his hard work.