I attempted to reserve a room at airbnb in Tucson....

I attempted to reserve a room at airbnb in Tucson. They requested my picture And driver's license. I sent it with my credit card information. Airbnb charged my card the entire amount, then sent me an email saying to send another picture, which I did, but they would not accept, because it did not look like me!!! So essentially, I was charged without a confirmed reservation. What a mess! and then when I cancelled, due to the mix up I was told it would take approximately two weeks to have the money returned too my credit card!!!