I have to give airbnb a single star because of the...

I have to give airbnb a single star because of the confusion involved in booking my stay, an agreement between potential hosts being taken back, a system glitch preventing me from booking a day at the start of my trip, the lack of customer care training, the difficulty of trying to obtain an answer from a human, and the fact that my trip has started and still my case remains open. I don't think I'll be using airbnb in the future given all the troubles I've had with my first time.