I have used it for my South America trip. Firstly,...

I have used it for my South America trip. Firstly, I found it was very good system, you can get immediately response of reservation document and payment receipt by email. You can easily to know the reference of the host and place where you like to stay. However, I got trouble when I like to extend my stay for a 2 weeks more. The computer cannot offer me a normal reservation by the computer system with normal receipt and reservation. The case manager was worried that I might make a deal with the host ourselves, then he made a unusual way to ask my payment. I didn t alert that way couldn t get my formal document as usual. So after I cannot use this wrongly document to make a claim for a 2 weeks prepaid my rent by the reason I cancelled my trip 2 week earlier.
When I asked the help center to help to prove a no refund document and prove I my own 1 person to rent the apartment , there has no one like to answer ... I don t know why?
It was sad about their aftercare of the service then I don t know where I can ask help. I felt really unfair I cannot make a claim of my insurance company just because Airbnb offered me an unofficial document then didn t like to help any! So disappointed me!