I would like to file a formal complaint against Ai...

I would like to file a formal complaint against Airbnb for the unjustified and corrupt policies around Guests and Hosts along with the very distasteful experience I had with Airbnb support at 718pm this evening. My history of Airbnb and the reviews and experience I provide my guests should speak for itself. Although this evening the type of experience I received from a very suspicious "no history with Airbnb" Guest claimed that my place was dirty. If you read my conversation with the guest you will see I did a excellent followup of trying to fix the problem that the guests were apparently making. I even called Airbnb and was proactive in explaining my side of the story which Robert was a great help. I then was given a horrible experience from another customer service support agent at 718pm who asked me what my side of the situation was but then went on to say the guests provided documents which warranted a refund. I have yet to see these documents myself as a matter of fact. I also believe that the evidence if their was any could of been fabricated especially given the contents of the evidence and what it was specifically. Furthermore I would like to point out that I spent money out of my pocket that I am now in the negative because of this situation. Airbnb clearly shows no loyalty or ethical standards to have any sort of reviews if they cannot be considered in cases such as these. I am requesting someone from a high seniority level call me back and issue me the payments as originally planned to be issued by this booking. Please take some time to truly understand my point of view and ethical reasons for not accepting the current decision of issuing the guests a full refund based on a unsubstantiated complaint that was not based on factual information.