Todd Lehman Review of Airbnb
Beware! Air BnB may not stand by their stated ref...
Beware! Air BnB may not stand by their stated refund policies!
January 6, 2020 we made a home reservation in High Point, NC for April 26, 2020 to attend the High Point Furniture Trade Show and submitted a deposit of $1172.57.
On March 12, 2020 the trade show was officially cancelled due to the Corona Pandemic.
On March 12, 2020 we checked the AirBnb cancellation policy for the home we booked which stated Full Refund if check-in is at least 14 days away.
On March 13, 2020 we cancelled the reservation and were notified that the refund was $13.46.
Thereafter Airbnb posted policies providing 100% refunds for cancellations due to the Corona Pandemic.
Since March 12, 2020 we have made countless inquiries and spent hours and hours through the website and phone calls to Airbnb, the homeowner themselves, and to our credit card company to get our full deposit refunded to no avail.
Come on Airbnb! We did the right thing to notify you of the cancellation as soon as the Trade show was cancelled due to the declared pandemic. Now I'm asking you to do the right thing and just return our deposit!!!
Comments: