I have been a host for several months now with Air...

I have been a host for several months now with Airbnb. From what I have experienced so far, this company still has quite a ways to go for maturity and improvements. I'm absolutely disgusted by the customer service competency. I spent more than two hours on the phone with more than four reps, none of them was able to fix the listing's address and neighborhood discrepancies on the location map. I deleted my listing eventually.

Airbnb's Host Guarantee is a grossly discreditable scam, that goes the same with the host required $1000 security deposit. A guest and his family from UT stayed for five days, made permanent damage to my ceramic glass cooktop. When I requested Airbnb to reimburse the replacement cost of my new cooktop with clear obvious photo evidence, they simply gave me the runaround and replied:

"After careful review of the information submitted, we ve concluded that the reported damages to the Whirlpool 30" Ceramic Glass Cooktop are due to wear and tear as damage is very small and could have occurred over a period of usage and not just during our Guest Isaac's stay. You are free to pursue reimbursement from your guest directly. However, per this requirement, this case is not eligible under the Host Guarantee. That said, we will follow up appropriately with Isaac with regard to guest responsibilities." I'm absolutely disgusted by Airbnb's lack of action and responsibility !