Do not buy a service agreement from this company. ...

Do not buy a service agreement from this company. My service contract states that my a/c unit is covered under the contract. The technician that came to my house stated that my unit is too old (only 13 years) and they won't repair it. This will require me to buy a new a/c unit. The entire purpose of a service agreement is to repair appliances that are no longer under manufacturer warranty. I have found from speaking with a handful of customer service representative that the company can arbitrarily decide whether or not to repair warrantied items. TOTAL SCAM. I had the exact same problem with a washing machine a couple years ago. The machine was only 8 years old and they said it was too old to fix and forced my to buy another washer. I should have cancelled my policy then.