The entire installation took three and a half week...

The entire installation took three and a half weeks and three appointments as opposed to the five hours that Erick Ortiz, AC installation specialist and a salesman of SERVICE AMERICA , assured me of. I have kept communication with him an other supervisors by phone, e-mail and messaging . Mitch Lovenger ,Mike Darling , supervisors.

Rick Levinson ,director of Mechanical Department , doesn't,t have a reasonable dialog with me, pushing the issue with a threat of Mechanical Lean on Apt .

I have seen in my case, a total negligence, lack of professionalism and lack of service. I was in need of a professional smooth installation, in time and on time. . I understand issues may arise; i.e. a few extra hours , ok , a few extra days, may be . But not 3,5 weeks !

Not emotional torture for 3,5 weeks , canceling a personal vacation, other aggravation !

This is not only about money any more !

3.5 weeks being tied up with the apartment and electrical equipment not up to standards !

Being misinformed about timing and parts and ignored ,

having 1 st time , 07/25/2014 team coming without all needed equipment and parts ,

and on 2 nd time appointment , 08/13 /2014, other installers coming with wrong parts ,after almost 3 weeks !

08/19/2014 that is a date of the final installation !

Not Eric Ortiz,AC installation specialist or the installers have inspected AC breakers properly .After PARTIAL installation,07/25/2014 , I was informed ,AC breakers are ordered and will be installed in 2-3 days .

August 7 , 2014 .After 12 days of initial installation , Eric Ortiz ,AC installation specialist ,asking of me , a customer ,to make photos of AC breakers !send it to him....

How professional is THAT ???

AND Still not getting proper breakers ,after everything !A second time !

Only the last installation team , have examined AC breakers professionally ,pulling them out ,inspecting and got them in a local store the day later ! And yet, SERVICE AMERICA , still insisted that these breakers were barely available.

last installers have informed me,, that parts are located here in SFL in City Electric, common electrical store !

1 ac, without proper installed electrical parts ,required,it is not a complete installation and not acceptable !

2 install those parts after 3,5 week , also unacceptable service !

3 lies about parts being ordered and being difficult to find is outrageous !

4 Making ultimatum by Rick Levinson ,manager, accept our conditions within 24 hours or Service America placing account for legal actions is a "hand twisting " tactic !

btw, I was also informed my condo association ,600 units,is done DEALING with Service America ,HERE YOU GO !