They schedule appts for 1 wk out. Then they don't ...

They schedule appts for 1 wk out. Then they don't show up nor call to say why no one came. 1st Called for kitchen sink leak day after Christmas on 12/26/15. Was given an appt for 1 wk later. Called again 1/4/16 to ask why no one came for scheduled appt day before. Response, "No notes on file!" Waited on phone to be told next available appt is in 1 wk 1/11/16! We have been loyal paying customers for 11 years!!! Terribly disappointed with Service America :( They just don't care!!!