If it were possible to give Service America ZERO s...

If it were possible to give Service America ZERO stars I would. They have absolutely the WORST possible service I have every experienced. I had an appointment today between 8am-1pm and the technician has not arrived (it is 1:40pm now). I called Customer Service (which should be called Customer Disservice) to ask where the technician was and all they could do was say "sorry." They didn't even bother to call me to say their technician is running late. They have cost me an entire day of work and hours out of my day. When I asked to speak to the supervisor, she HUNG UP ON ME and refused to do anything other than "reschedule" to make up for their terrible service (as if I want to waste another day of my life waiting for their terrible service to ruin my day again.) I asked to be refunded for the deductible ($50) and she refused and said that it was "impossible." Shortly after, mid way through me speaking, she HUNG UP. WHAT TYPE OF COMPANY IS THIS THAT TREATS CUSTOMERS LIKE THIS? If it weren't for the fact that it is my landlord that has the contract with them and not me, I would have cancelled it IMMEDIATELY. TERRIBLE TERRIBLE SERVICE. DO NOT USE THEM IF YOU CAN SPARE YOURSELF THE HEADACHE.

**UPDATE**
AND IT HAPPENED AGAIN. I scheduled a laundry machine repair last week for today between 8am-10am. It is 12:35pm and NOBODY has showed up. I've called Service America twice, waited TWENTY MINUTES every time to get a hold of someone, and all they have told me is that I have to wait. First time they told me the repairman would be there by 12:00pm, but I just called and they told me he is still delayed. WHY AREN'T THEY EVER ON TIME? WHY DO TIME SLOTS EVEN EXIST? WHY DON'T THEY JUST TELL YOU THEY'LL BE THERE WHENEVER THEY WANT? Nobody even bothers to call to say they are delayed. They make you go through the horrible process that is calling their Customer Service. Did you know they can't even call Dispatch (who manages the repairmen) to figure out where the repairman is? They have to EMAIL THEM and WAIT to get a response back before they can tell you where your repairman is. So even finding out when the heck your repairman is supposed to come is a problem. Plus, even if they give you a time-frame, IT DOESN'T MATTER. They seriously have no control over anything. It is ridiculous. The only reason I'm stuck with them is because my landlord has a contract with them. And on top of everything, I'm still being charged $50! I WILL NEVER IN MY LIFE BE A VOLUNTARY SERVICE AMERICA CUSTOMER. YOU GUYS ARE WORST THAN COMCAST!