I wish there was a place for zero stars because th...

I wish there was a place for zero stars because that is what they deserve. I had a guy come out on 12/10/15 to look at my washer. He checked it out and said he needed to order parts and scheduled to come back out and complete the repair on 12/17. After he left, I got a call from the office saying he booked an appointment that wasn't available so they changed the appointment to today, 12/21/15 between 8am-1pm. After no one showed up, I called the office to see what was going on. The girl told me that the appointment was canceled because they were not able to get the part. I asked her when did someone call me to tell me it was canceled and her reply was "your plan doesn't cover replacement". I didn't realize that was a date and time. It's hard to take off from work during the holidays. So I used my holiday time off for nothing. Extremely disappointed in Service America. I am going to make no one i know EVER gets a plan with these incompetent people.