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I've been with the company for almost 11 years......

I've been with the company for almost 11 years.....
In recent years they implemented a $45 copay that has to be paid when a service call is requested. Additional costs have also been implemented based on what needs to be done when the tech comes out.
Over the years I've been with them, I had no out of pocket expenses for service calls. So I was very unhappy during every recent service call as I had to pay money to actually have the issue fixed.
I called and left messages on Mike Brown's assistant's (Tracey Grant) voicemail to discuss issues that I had with the new processes and copays. I called 7 times.... then I gave up!! To date my messages have yet to be acknowledged. The following are dates I left a voice message on Tracey Grant's voicemail:

L/M 7th Friday 1/5/2018
L/M 6th Friday 12/29/17
L/M 5th Friday 12/8/2017
L/M 4th Friday 11/10/17
L/M 3rd Tuesday 11/7/17
L/M 2nd Friday 11/3/17
L/M 1st Mon 10/30/17

Since the copay was implemented, it seems customer service was removed.

Also, the resources coming out to do the repairs seem to have too many calls per day. The waiting is simply unacceptable.
I waited until 8pm one time (Appt was scheduled for 8am to 6pm), and another time the tech simply did not make it at all (Appt was scheduled for 1p - 6p)
I am so unhappy with the service as well as the process. My contract is up for renewal and I will NOT renew.
What used to be a great relationship is now simply an awful experience. I would not recommend Service America to anyone.
No one at this company seems to care anymore.

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