If I could give SA zero stars, I would. They're a ...

If I could give SA zero stars, I would. They're a close 2nd to Comcast's customer service department. Half the time they can't even look up a service contract using an address or name, you HAVE to have the contract number. What kind of ancient system are they using that can't search that criteria? Also, we have a maintenance supervisor for our building that will take a look at whatever issue the resident is having and we can then tell Horrible Service America what's going on/what parts are needed/etc, but SA apparently have communication issues and the tech will show up sans part/required tools that we informed them they needed. Therefore, rescheduling for a follow-up visit is required. Multiple times we have made morning appointments, which they then push back to their afternoon window, which they then push back to the following day, which they then miss altogether. I've only been dealing with them for about a year, but judging by the size and scope of their work, the company has somehow failed upwards.