So disappointed in Service America. We had a contr...

So disappointed in Service America. We had a contract over 10 years. When our refrigerator broke, they refused to replace it even though we had replacement coverage. The service technician told the office he couldn't find the model number. Our food spoiled, the refrigerator was never replaced. They told me I'd be receiving a check for the old refrigerator since they didn't replace it. But that never came. I made several complaint calls to customer service and never even received a return call. One rep promised me a Visa gift card, even that never came through. They used to be great, now they are terrible. Customer service and loyalty doesn't seem to be anything they value.