Quick Mobile Fix Reviews

Item arrived quickly as described, battery life isn't great but as good as expected from a used unit. Would use again.
QMF ID: 243097

The service was fabulous and quick however the phone can sometimes glitch now and again.

Phone is excellent for price I paid, warranty gives peace of mind and quick mobile fix are great at communicating and keeping you updated

This company is really really bad. Do not use, they took ages to deliver the phone. A horse and cart could deliver it faster from their base to Yorkshire.

Avoid this company like the plague. They don't update you at all. Essentially they had my phone for 3 weeks, but never any progress updates. Their customer service response times are glacial speed. I also purchased the product twice by accident. It took them over a month to get me a refund. This company is an absolute joke.

The whole processes was fast and productive. No time wasted, thanks

I purchased a refurbished iphone 5 and was pleasantly surprised when it arrived and it was like new ! Not a mark on it at all. Only fault was it took a while to charge and battery kept running down quickly.

Very quick service and no hassle in selling my old phone for a very reasonable price.

I was thinking in buy a iPhone X. But after all the bad review, I decided not to buy anything with this company.

Bit dissapointed that 1 star is the least you can enter!!
A warning to everyone.... steer well clear of these fraudsters!!
I've been trying to get a refund since January, excuse after after excuse, the latest is that they've changed card reader company so cant refund to my card, they are saying it will take 8-10 weeks to process a BACS transfer!!! BULLS###!!!
DO NOT GO ANYWHERE NEAR THIS BUNCH OF CLOWNS!!!!

This is an excellent phone works great and easy to use for us Seniors who are not as quick on the uptake as the younger ones. Highly recommend this company.

In all honesty, I have never left a poor review of any company.



She wanted to desperately update her phone and was over the moon with the proposed offer.

No sooner had she gone for this phone and the associated extras of charger etc. She was downloading her contacts and apps to the new device.

2 days later, she was charging the phone (with the charger they provided), she came in worried that the charger (supplied by said company) had broken off when she removed it.

Now i know what you may think that she dropped it but this is a 20yr old lady with a substantial investment in a phone.. not a child as you may think.

We went through the correct channels of returning the phone to the company and got the following reply...



Needless to say. My daughter was shocked and in tears that it would cost nearly the same amount to repair the phone as it was to buy it.

After appealing to the company for help. We were told that no help would be offered considering the phone was still under their "so called" warranty ...

We asked for the phone to be returned to us and looked up a local company for help.



My question remains as follows:

1. How can you as a company charge for a faulty charger that failed at over 10 x the standing cost...

2. How can you stand behind a warranty that your goods ( charger) are not up to standard.

I can happily post this and hope that anyone takes the time to read up on reviews and considers any purchase from QUICK MOBILE FIX...

Best of luck to you all.

Grab your seats, are you ready????

ID230992 (for you to check your records)
02/05/19 - paid for an iPhone 5S from Don'tOrderFromHere Mobile Fix and was told my phone will be dispatched in 7 working days. That would bring us to 15/05/19.
Cool.
I then sent a message on the 15th saying "Hey, yo, what's good? How you doing? Where's my phone buddy?" I then got an email saying "Sorry... delay to the dispatch of your order has been due to the stringent quality control checks we have to carry out... our order is due to be dispatched in the next 1-4 working days... Your order is due to be dispatched in the next 1-4 working days"
ONE to FOUR? That would bring us to Yesterday.

Guess what I got in the post? Not my phone Don'tOrderFromHere Mobile Fix!

So naturally, I said I want my money back. This morning (22/05/19) at 07:27 am they sent an email saying "Good morning... Apologizes for the delays and the inconvenience caused with your order..." but guess what?
No phone call. No text. No email. No dispatch. Nothing!

How shocking can a company people? I called this morning at 9.15am and I was 18th in the queue. Is that how many people called to you complain? 15 minutes into opening 18 people called to ask where their phone is?

Well here's a question for you, Where's My Phone?!

QMF ID: 228267 - Emma
This is the second time we have used Quick Mobile Fix. The first time we were very pleased with the refurbished phone we received. It was excellent.
This time we have had a poor experience. The iPhone we chose was described as good condition but has clearly been dropped at least twice as it has bad chips on the casing on the corners. I spent almost an hour waiting to speak to someone to sort this out last week and they asked me to email them photos of the damage. I did this 5 days ago and still no reply. In the meantime the phone has stopped working at all. I tried to call Quick Mobile Fix today and waited in a phone queue for over an hour and a half and was then cut off! So it has been very time consuming and frustrating. Quick Mobile Fix need to sort out their quality control and customer service phone line. On a positive note, I would say that the man I spoke to in customer services last week was very helpful and professional.

Very bad experience ordered a phone on 6th Dec, then was told phone was dispatched then it wasn't, kept getting generic emails fobbing me off. So turns out I'm not getting my daughter s phone for christmas which is a disgrace. I will never use this company again and I will be Informing all of my friends and colleagues on all social media platforms of this bogus company. AVOID AT ALL COSTS GUYS!!!!!!!!!

Update still no phone and still hasn't arrived nearly a month since ordered.
Got an email calling me laura also.

2nd review as my situation has still not been put to rest.

Ordered a phone on 01/03/19
Said they aim to dispatch atm and should be delivered to you within a week
Small note after you confirm your order that you should wait 10 days after confirmation email till contacting them about the whereabouts

So I waited 10 days, I contacted them and they told me to wait an additional 2-4 days as they were completing further quality control tests on the device I already knew it was lies so I demanded a refund

20/03/19 I had called them and they confirmed they had issued me a refund for my purchase and a refund will be processed within 14 days

08/04/19 just under 3 weeks and no refund has been put into my bank. I email them and they said please allow 3 working days to receive your refund

Already you can see how ridiculous this company is. They just try to quiet you down by adding more time and when the time does come there has been no difference.

I told them I should have received my refund a week ago, waiting another 3 days wasn t going to change it.

They then emailed to say they issued the refund 05/04/19 ????? But on the phone he said he had already issued me the refund at 20/03/19

This company is a lie and scam, don t buy from here. All it does it cause problems.
They will respond to this with a fake apology asking for my order number and won t even get back to you.

It s ID220713 to save you any trouble you have been giving me for the past month.

Do not trust this company. I made a purchase but because they were late, I cancelled the order. My order number is ID195084. Customer service disappeared completely despite confirming that my order is cancelled and no news of refund at all. Their customer service call line never works. I am seeking legal action.
My advice to others - STAY AWAY and find service from other local suppliers.

Scam company. Paid for I phone. still waiting 15 days later.

Order no.176786 Recieved phone in time frame as per website. Phone was advertised as in good condition but actually was in perfect condition no marks or scratches whatsoever and up to now has been performing flawlessly. Will defo use again.

Brilliant service! From the time I posted my phone I could keep track of what stage the repair was at.
Postage was free both ways and I had notification of postage back and a time slot.
The replacement screen and LCD are working just like new.
Highly recommend this company.
Mike Thomas
Gloucester

I purchase an Iphone 8 on the 9th October 2019, which I cancelled 7 days after some doubts over this company. I am still waiting for a refund. I have started an online retail dispute with my bank. Next stop will be reporting them to Trading Standards, the UK National Fraud Intelligence and the police. Still not sure? I suggest you read the article BY the Ilford Recorder (published 15.10.19).Not a company to trust!

Super fast service. Phone came within days! Will recommend and use again.

QMF ID: ID245088

Got a good price for iPhone 7. Took a bit longer than other mobile phone recyclers, but received full payment about 2 weeks after sending phone. Better communication needed as didn't get many updates.

I had purchased a phone from this company previously and it was a smooth transaction. When I returned to get another as a gift the 10 day shipping passed with no communication. I wrote and was given an apology and told that the phone would ship out in 3 more days. It wasn't. I wrote again and received what seemed like a stock reply with apologies and a promise that the phone would be shipped the following week between Wednesday - Friday. It wasn't. I wrote again the following Friday and received EXACTLY the same email response. The phone still didn't come. It's been a month now. I have opened a fraud claim with my bank but at best will not get my money back for 2 months and we still don't have a phone. Beware. The response that I have received for 3 weeks in a row now is attached below.

Son wanted a replacement iphone, couldn't afford a New one - so got one from 'Quickmobilefix'. Not bad price and he's really pleased with his phone! Delivery time not bad too. Thank you - would use you again !

Very pleased with product. Good company. Only hiccup was with the courier who were slack in their delivery arrangements.

The mobile was received on time and appears and works as new. Good battery performance. All smiles.

Still waiting for phone and keep being fobbed off over two weeks and still waiting

Absolutely awful. Still waiting for my money. Only way to get it back is via trading standards and court proceedings. Sent them my phone in excellent condition and they ve literally pocketed it. Daylight robbery. Wonder if I should get the police involved.

Order no 618281. I have emailed over 10 times. You could deal with it via that.

My order was placed on 12 September. Still no money. So currently then have just taken my iPhone 8 and presumably sold it on but not transferred the money to me. I ve contacted them now 15 times.

No response to email below. They respond on here to look responsive but they don t do anything in reality. Anyone taken this company to court? Such a laborious process. I m really surprised they ve not been shut down. I spoke to someone helpful who is investigating their removal from reputable price comparison websites which is how I found them. This whole thing is so draining and completely unethical.

Please avoid as it s very stressful.

PLEASE AVOID THIS COMPANY



Please avoid going through the stress I went through and use another company.

I will keep this short as the many negative reviews already speak the truth. I ordered and paid for a phone on 17th January, I cancelled the order on 13th February after way to many emails of promises of 5 days for delivery that never happened. I received the refund on 14th May and this was also after mulitple 5 days promises.In the end it was the threat of legal action (perhaps). Anyway, a very painful saga is now over and i cannot stress enough DO NOT USE THIS COMPANY. They are an absolute shambles and cannot deliver on any level.

I ordered a refurbished phone on 18th May, which has still not arrived. Have since complained with no update on when I will receive, just generic emails that fob you off. I Would not have used this company if I realised I would have had to wait nearly 2 weeks for a replacement phone. Called to speak to someone and no one picks up, the line just rings and rings. After reading about other similar reviews I am very alarmed. Quick Mobile Fix if you do not either send me a phone or provide a full refund I will not only be contacting trading standards, I will also be calling the police as this is theft!

I bought a phone online on the 24th of January from the company. On the 25th of January before the company had dispatched the phone, I called to cancel the order. The phone was never sent to me. I asked for a refund. I was told it would More

I purhased a prestine condition, refurbished iPhone 8. Upon opening it I was a little disappointed. Their idea of pristine is a little different from why I was expecting. I quickly found a small scuff on the side and scratches along the back. But I couldn t deal with sending it back and waiting another 2 weeks for it to be returned as I use it a lot for work. The item takes a while to get to even get dispatched but as a whole, it works just as it should, and I am happy with it.

Disgusting service! Bought phone for sons birthday and after many many many email exchanges they continue to give false promises about item being dispatched. Sons birthday is tomorrow and he has no present. Scam! Do not buy! Appalling service! Exceptional liars! Thieves!

Scam - they dont have the phones they're selling on their website

I sent my phone off to diagnose the problem as I was unsure what was causing my screen to shut off. It turns out a new screen was needed and after about a week I got my phone back with a new screen. However, the screen was More

I wish I could give lesser then this one of the worst services you all experience in the UK, they just take your money then no one is bothering to help you out I had purchased a phone for my brother in law birthday as a gift but as we all family member spruce him, this idiots surprise us all by there ignorance behaviour, we purchased phone on instalment, and no one will answer your call countdown will start of cue and after 5000 years you will be number one and your call will be disconnect automatically, we have no clue where is our phone we are paying for a mistake that we trusted this website and ignored bad review trust me, guys, this is a fake web site please don't trust them...

My son ordered a phone that did not appear within the promised timescale so we cancelled the order. We requested the order be cancelled and a refund issued on October 18th. We are still waiting for a refund. They are now saying that the refund will be issued by December 21st thats over 2 months! Absolutely disgusting

Ordered a pristine iPhone 7, 256GB phone which arrived quickly, looked perfect and worked as expected. Only criticisms are that the box advertised a 32GB model, which caused a moment's concern and before it was dispatched an email came saying it would be delayed unless I could take another colour. Before I could answer that email, I was told it was dispatched and was the colour requested. Recipient of phone was delighted with it, so overall a great deal.

QMF ID: 212611
I have now used QMF on three occasions and each time I have been completely satisfied with the ordering process, the progress information provided, the delivery timescales and (most importantly) the quality and condition of the phone.
They will remain my go-to supplier in the future and I have no reservations about recommending them.

Qmf order id 202025. I've used QMF a few times b4. Never had any problems. Handsets arrived quickly & in great condition.
More recently, I sent in a hanset for recycling. It took for ever. They never answer the phone & emails don't give you a satisfactory answer.
After many emails, I finally got a voucher towards a.new handset. I was given a good price to be fair.
Ordered an iPhone 7, again took forever. I was so worried & stressed thinking I've lost a lot if money. Eventually I spoke to trading standards, did as they advised & finally got my order. The items arrived in really good condition. Working fine so far, hence the 2 stars. As for service, a big no no.
I certainly won't use them again, even though their prices are good. Not worth the stress.

Worst company I have ever dealt with given one star but not even worth that absolutely dire customer service if you ring them no one answers & when you e mail they take days to reply. I bought a reconditioned iPhone after a week of using it it stopped working they asked me to return the phone back to them which I did they had it about 4 weeks before returning it back to me after me constantly pestering them & when it came back to me it did the same again so i asked for a refund they refused saying I was out of my 14 days which is a load of rubbish I ended up getting in touch with PayPal to get a refund the phone cost me over 200 pounds AVOID SHOP ELSEWHERE and check companies reviews online first

avoid at all cost.was waiting for over a month for my order to dispatch and in the end eventually cancelled my order due to lack of updates and pointless push backs time and time again.now just waiting for my refund hoping it will take shorter than 14 working days but should not expect much from an untrustworthy business.

I sent my phone in last week Thursday and I have not heard from them . It was signed for via special delivery. The email address does not work and bounces back and their landline is never answered. I am ringing the police.

DO NOT USE!!! Absolutely appalling service. Phone took weeks to arrive, when it finally did it didn't work! Sent it back immediately but no refund issued. Finally managed to get my bank to claim the money back. Avoid this company at all costs!!!

Very pleased with the service and IPhone I purchased from quickmobilefix. It took a while for my phone to arrive, but it was worth waiting. My husband purchased a phone from them a few years ago as well and he has no complaints at all.
Definitely recommend. Safe and reliable.

Very bad experience .very bad service.mobile was faulty and customer service is rubbish. Won't recommend anybody its waste of money and time.

i have used quick fix mobile before to have my iphone 5 repaired, that was good, no problems, very efficient. i decided to upgrade to an iphone 6.
i ordered an iphone 6, Order 172722,
it arrived on time, in excellent condition.
i put my sim card in, restored from an itunes backup, all up and running perfectly in 15 minutes. the price was incredibly reasonable.
i highly recommend quick mobile fix.
PLEASE READ THIS UPDATE, i ordered an iphone 7 on 1st feb this year, i waited until 12th it hadn't arrived, cancelled the order, i got an email on the 12th, confirming the order was cancelled and a refund was in progress, (incidentally refund takes 3 weeks). i then get an email on the 14th telling me my order has been dispatched. i have spent hours emailing them to try and sort this out

QMF ID ID216279 Good value for price paid, phone was scuffed on corners..

Terrible service. iPad ordered and paid for and was advised that shipping within 5 working days, with a maximum of 10 working days being advised. After the 10 working days elapsed, I contacted the customer service department who advised that there was a delay and that the goods would be dispatched in the next 48 hours. This period elapsed, no dispatch occurred. I had to follow up 3 times to find out when the dispatch would take place.



I was advised a refund would be processed within 14 working days. This period has now elapsed and I remain without my money despite numerous chasers.

I do not recommend this company at all. Use Mazuma Mobile or any other refurb company.

I ordered a phone over 2months ago.they have every excuse from testing and sending it out. short on staff and all i kept getting was We apologise for the ongoing delay to your order. Now ive cancaled it. worst place to get a phone. get else where. 18emails i sent them very bad

I ordered a refurbished Galaxy S5. It was delivered in mint condition, even with the protective stickers on the case. Delivery was indicated at checkout to be 3 to 5 business days and it did arrive on the 5th business day. I couldn't fault the service nor the quality of the product I received. I've had it for about a month now with no problems whatsoever.

I've bought both my phone and tablet from them now. They are quick to send the items, both of which are in emaculate condition, for such a reasonable price. Would 100% recommend for second hand electronics!

Order ID226002 placed an order for space grey iphone 8 plus called several times only to be told they dont have that colour and they could send me gold colour which i said yes to as just wanted a phone as they have taken 20 days, phone arrived 23/4/19 and it doesnt even turn on, now to be told OK so in regards to a collection of the device we do not offer that service, a refund is 14 working days from point of arrival with us, and for a repair on average it is 5 working days and for a exchange on average it is 5-7 working days, even though this should not have been a faulty phone that apparently went through "quality control" in the first place, this company is a fraud and would NOT recommend - i also think alot of their reviews are fake. i now have to waist more time sending back a phone that they sent out faulty. waste of time DO NOT USE better off paying a little extra and go elsehwere.

Just wondering if ye deliver to ireland as i want an iphone 5s

Don't use these guys. There are many more genuine sellers out there. I ordered a phone on 10th Dec for Xmas 2018 but it never arrived. I bought elsewhere and cancelled the order but the phone then turned up in February. I sent it back with their instruction and was told I would get a refund. In April I was told the refund would take 6 to 8 weeks and that a chargeback would be better. I opted to wait for 8 weeks and never got a refund and now it is too late to get a chargeback (120 days max, silly me). So I am appealing to Quickmobile fix to refund me the money they took in December. These guys don't belong in 21st century retailing.

A great service,took less than 2 weeks from making the order on my PC to having my Samsung Galaxy Ace 4 returned to me via freepost.Truly a great job ,i would recomend to all.

Absolutely disgusted with how I have been treated by this company. My order number is 164241. I ordered a phone in which the money was taken out straight away. It then did not turn up in the 5-7 working days they stated it would. When I queried this, they told me checks are made to ensure the phone is in fully working order. 100% a generic can't-be-arsed-to-actually-be-honest-with-customers response as the phone deteriorated to the point where it could not be used. I emailed and called several times and was just passed around until I eventually was told to return the phone. I followed the companies procedure and removed icloud and also did a full reset at their request which made me lose a few days of my backup because the phone stopped working before I could back up those few days. I waited a few days after this and they said that there was an icloud account and that they needed my EMAIL and PASSWORD. Considering I removed it BEFORE sending them the phone, I thought this was odd. I emailed them explaining that there should NOT be an iCloud attached to the phone, to which their response was 'we are processing a refund'. How bloody dodgy is that, trying to get into my stuff?? Also, I own a mac book which is linked to my phone and stated that I had facetimed one of my friends whilst the phone was in QMF care? Very odd and completely uncalled for. They asked me to wait 10-14 working days for my refund. I have emailed them this morning, on the 14th working day, (before 10:00am might I add and they are open til 4pm) to state that I have not received my refund and as its friday they have not responded and I will now have to wait until Monday for a response. I am utterly disgusted and partly blame myself as I did read the awful reviews before and geniunely thought that it wouldn't happen to me. AVOID AT ALL COSTS. Don't do what I did and focus on the positive reviews because I would not be surprised if they have paid someone off to write them rather than sort out their customer service.

Ordered the mobile on 9th April still the mobile was not dispatched yet and this company people wantedly promoting one day delivery and giving fake reviews I am totally upset with this service

Dreadful service. I would not use again. Ignore the marketing blurb which states items are "Usually despatched within 24-48 hours" and "We will repair quickly and efficiently keeping you informed every step of the way". In my case, total rubbish. Quick Mobile Fix:

* did not repair the phone "quickly and efficiently keeping me informed every step of the way" as stated in its blurb;
* breached its own terms and conditions which state: "If for any reason your repair will take longer (24-48 hours) you will be notified with a reason and an estimated completion date". Not in my case they didn't and trying to get any information/update was impossible;
* did not respond to my email asking for information;
* gave me mis-information in an abrupt and discourteous on-line chat;

QMF Order ID207809 Alicia Horner
Ordered a refurbished as new phone for my sons xmas. Delivery time was good within a week or 2 and phone was perfect. Would recommend.

If I could leave no stars I would! QMF sold me a phone which they led me to believe was100% genuine Apple, it was not! In this case, half price meant half quality. In short I have had non-stop problems with it, some they made me pay for, they took 2 weeks to return it and were very reluctant o communicate with me by phone, email and Twitter.

Apparently A grade parts does not mean fully 100% Apple, so don't be fooled there. Their 'glass' is not as tough as Apple's (I have an email from Apple verifying this).

On mine could not turn the shutter sound off (apparently this is because it came from china - nice).

The screen was faulty, every time a clicked e.g. 'message' it would open up some other random app and often the screen would freeze and do absolutely nothing.

Apple Pay wouldn't work.

There were problems connecting to the internet.

After some time the microphone would not work.

I apparently broke the screen (see previous comment re. Apple screen), I paid to have it repaired, since then the screen is popping up on a bottom corner, pushed up by components inside.

I have recently returned it for this repair, but only after 2 phone calls waiting a minimum of 25 minutes each for the calls to be answered then at least another 15 minuted discussing the issue and persuading them it was their responsibility as they only repaired the screen 5 months ago. They tried to say the phone was out of warranty, it was but not the screen repair!

Previously When I did send the ph to them for repair it was under sufferance by them, they were very reluctant to repair it despite the warranty and then took 2 weeks to return it!

Since then the phone has still never been right and I have struggled on because it is so difficult dealing with them.

Staff are impatient and unsympathetic, cursory and totally uninterested.

I sent my phone back to them for the latest repair 10 days ago and have since heard noting, not even receipt of the phone!

Dreadful company and I rue the day I evert trusted them, and I am really not one of those constant complainers, but this has just been such a negative experience, I am so frustrated and annoyed to be sucked in by them. This may not happen to everyone but it does happen far too often and you may be next. Do not give this crew your hard earned money!

Very pleased with the item., which was for good price.

Avoid this company everybody. There customer service is appalling. Purchased a refurbished iPhone back on the 31st July was told 7 days. Still nothing has arrived. When you call you have to wait for nearly an hour. Avoid Avoid Avoid

Thankyou Quick Mobile Fix for a brilliant service , my ipad was fixed in one afternoon at a very good price. I now know where to go for any iphone/ipad repairs.

Quick Fix provided me with a faultless service, precise pricing and excellent communication throughout the process. Phone returned on time and in perfect working order. Would recommend to anyone and a pleasure to do business with.
Thanks again Quick Fix

I=Fone 5s arrived on time and in very good condition. It was as described = pristine. Although refurbished, it works like new. Why pay a higher price?

Very fast. Great communication. Very happy with result

Really Poor! I ordered a refurbished iPhone 5s which was said to be in stock and waited 7 days before contacting to ask for an update only to be told my device would be ready to send in 1-2 working days! I cancelled and bought elsewhere.

Neverbuy from this store!!!! I bought a phone which never arrived and I have been trying for more than a month to request to be reimbursed. Every day they say they will look into it. I have reported this fraud to gov.uk and will raise a legal action against them.

Never received the good within the very long expected time period. I am now without a refund when I cancelled the order on 2nd November. 3 1/2 weeks!

AVOID AVOID AVOID
Absolutely terrible experience with this company. Ordered a phone a birthday gift, said it took 10 days, after 11 working days still no update. I had to chase them and all I got was copy and paste answers which really annoyed me. Asked for a refund and they first tell me it takes 14 WORKING DAYS. if I do not receive my refund I will be taking LEGAL ACTION.

Regarding Order 189776 - Excellent service and product was immaculate, this is the second time I've used Quick Mobile Fix and I would highly recommend them, ordered phone on Saturday and it arrived Monday;

DO NOT USE THIS SERVICE.

I sent my phone to them to be repaired in October 2019, it's now 3 months later and they still have my phone. They claim they are unable to fix it but they will not send it back. I can only assume that it has been sold on. Absolutely terrible service. Avoid at all costs.

I received my phone in time for xmas...perfect condition...Will definitely use again QMF id..209520

terrible experience. bought iphone , but it's in horrible condition and looks difference than the one in the apple store. I tried to return, failed. I tried to call them, it's always in the queue waiting. I tried to sent them email, they always reply they tried to called me, even I haven't had any miss call !!!!

I have recently purchased 2 refurbished phones from Quick Mobile Fix and I would highly recommend this company. The service was fast, the communications was excellent and any questions answered speedily,

Never received the phone I ordered

I ordered a refurbished Iphone from Quickfixmobile on 27 June and received an email saying it would be delivered in between 5-7 days. The money was taken from my credit card on the same day. After 5 weeks, endless email exchanges and attempted phone calls during which I've been held in a queue only to be cut off after 20 mins, I still have no phone. 2 weeks ago it was apparently sent out for delivery but when I track it, it says it's still in the depot. I've been out of the country so couldn't ring but as I've told customer services, I'm back now and want my phone. To be fair, they are quick to reply to emails but the problem is it's never the same person and they never answer the questions I ask them. Over the last few days I have repeatedly asked for a named person (preferably a manager) and a direct telephone line. This has been ignored. I'm now at a loss to know what to do next. I'm hoping they might reply to this review.

Good service I ordered a iPhone 6s but it had a battery issue send it back and when it got back it was perfect thank u for solving this QMF ID: 218930

DO NOT USE THIS COMPANY
Ordered 2 phones in October - they took a month to arrive. One phone was faulty which we sent back and they agreed to a replacement on January 17th. We are still waiting for the replacement - keeping getting fobbed off with "it'll be dispatched early next week", "it will be dispatched by the end of the week". Asked for a refund - they refused. Now have no phone and they still have our money.
Make sure you read other people's reviews of this company - they are not to be trusted.

I ordered my new XS iPhone on October 29th.

It was never delivered. I then asked for a refund, now the company has become unresponsive. I can t believe companies like this can even exist today. I now have to escalate this fraudulent company to the police.

DO NOT BUY FROM THIS COMPANY. it s not worth the risk. They are fraudulent.

As per the last two reviews on here the Customer Service is appalling, DO NOT ORDER ANYTHING FROM THIS COMPANY- the phone number given is constantly engaged, I've had emails back from the company just with platitudes.
I ordered the phone for my son's Birthday six weeks ago, and still no sign of it. I have insisted on a refund and still no reply.
Clearly if the phone isn't in stock they just take the money off you regardless of not having what you ordered and not telling you the truth!!

Great value and very quick service. I love my (nearly) new iPhone 6. Many thanks!

QMF ID: 239629

Simply one of the worst customer experience I've had. Over 2 months (about 10 weeks) to sort this out and only because pay pal sorted it in the end...in less than 1 day! Avoid. Bunch of clowns. After 10 days or so my phone didn't arrive, i cancelled. Told 30 days for refund. Waited over 30. Called and said if it's easier please send the phone. Never came. Full of excuses and promises...'itll be there by Wednesday, its with our dispatch team, il have a colleague call you today'. All BS. Nothing quick about it. Ive read their replies to other comments and yea they chucked those lines at me too.

Phone didn't arrive after 2 months so cancelled - and took them 5 MONTHS to refund me after me endlessly emailing them to chase, it was draining. Do not use this company

Please avoid at all cost. They took well over two weeks to even dispatch a phone despite numerous emails. Then I was I told the colour I ordered wasn t available but I could have a different coloured one delivered sooner. However the delivery never arrived nor was even attempted. I personally am now about being legal proceedings against this company . If anybody else has had a similar experience please feel free to contact me.

This company doesn t Even deserve a 1 star but this review is to hopefully save somebody else the trouble/time/effort/energy. I brought a phone from them that was faulty, returned it which please bare in mind this alone took over 2 months to do and 6 months later, today I ve waiting for them to refund me. Only this morning after all this time they returned then money.

Wouldn t recommend.

I ordered an iPhone 6S in good condition. It arrived promptly, there wasn't a mark on it, and it worked straight out of the box. Thoroughly recommend.

Prompt delivery and excellent value. Order ID232791