Order ID226002 placed an order for space grey ipho...

Order ID226002 placed an order for space grey iphone 8 plus called several times only to be told they dont have that colour and they could send me gold colour which i said yes to as just wanted a phone as they have taken 20 days, phone arrived 23/4/19 and it doesnt even turn on, now to be told OK so in regards to a collection of the device we do not offer that service, a refund is 14 working days from point of arrival with us, and for a repair on average it is 5 working days and for a exchange on average it is 5-7 working days, even though this should not have been a faulty phone that apparently went through "quality control" in the first place, this company is a fraud and would NOT recommend - i also think alot of their reviews are fake. i now have to waist more time sending back a phone that they sent out faulty. waste of time DO NOT USE better off paying a little extra and go elsehwere.