I had purchased a phone from this company previous...

I had purchased a phone from this company previously and it was a smooth transaction. When I returned to get another as a gift the 10 day shipping passed with no communication. I wrote and was given an apology and told that the phone would ship out in 3 more days. It wasn't. I wrote again and received what seemed like a stock reply with apologies and a promise that the phone would be shipped the following week between Wednesday - Friday. It wasn't. I wrote again the following Friday and received EXACTLY the same email response. The phone still didn't come. It's been a month now. I have opened a fraud claim with my bank but at best will not get my money back for 2 months and we still don't have a phone. Beware. The response that I have received for 3 weeks in a row now is attached below.