QMF ID: 228267 - Emma

QMF ID: 228267 - Emma
This is the second time we have used Quick Mobile Fix. The first time we were very pleased with the refurbished phone we received. It was excellent.
This time we have had a poor experience. The iPhone we chose was described as good condition but has clearly been dropped at least twice as it has bad chips on the casing on the corners. I spent almost an hour waiting to speak to someone to sort this out last week and they asked me to email them photos of the damage. I did this 5 days ago and still no reply. In the meantime the phone has stopped working at all. I tried to call Quick Mobile Fix today and waited in a phone queue for over an hour and a half and was then cut off! So it has been very time consuming and frustrating. Quick Mobile Fix need to sort out their quality control and customer service phone line. On a positive note, I would say that the man I spoke to in customer services last week was very helpful and professional.