Aziz Khan

Review of Lexus of Richmond Hill

Unfortunately I feel compelled to write a negative...

Unfortunately I feel compelled to write a negative review about this organization. I will not name names because of privacy reasons but in a nutshell I was sold a used vehicle with a price premium with assurance that I shall receive Lexus levels of post sale support. Sadly my experience has been far from it, after complaining and requesting rectification of issues I have waited for close to six months with no action. Furthermore my vehicle had barely passed certification because the brakes needed replacement after 8000 kms of driving and I also found out that the vehicle was certified with 10 year old tires which happens to be a grey area from a safety certification perspective. Please be aware while making a used vehicle purchase from this organization, my experience has been disappointing. I hope that I was an outlier because I see several 5 star reviews and I had wished that I could have been one of those reviewers. Again, please treat this dealership as a run of the mill used vehicle dealership, the Lexus brand does not mean much in this particular case.