LEMON used is 250 sold and FRAUDULENT CONCEALMENT ...

LEMON used is 250 sold and FRAUDULENT CONCEALMENT of disrepair attempted by used car management at this location - Kasra, Daniel Park and Mike Maglio. Upon pick up, the car presented with a broken windshield, undercarriage in disrepair, excessive shaking and os sensor's out. Both managers attempted to conceal the repair issues repeatedly and pointed the finger at one another and then began to yell at us stating that they understand how they look and that this never should have happened. They tried to send us home after a supposed thorough inspection until manager Park was forced into a test drive. He then tried to cover up the issues while driving by stating that nothing was wrong until the noises from the undercarriage were too loud to hide. This forced him to point the finger at asst. Manager for failure to disclose the severity of the issues to him and assistant manager Kasra to point the finger back at him. Sent home again and OS issue presented again. Both managers said they did not know what to do and made no attempts to be proactive/ accountable in resolving the matter. The GM then acknowledged that the ball was dropped repeatedly in service and product quality and promised the cash value of the car to be put towards another IS 250. Good faith voicemail attempts to claim the cars value and accept his offer for another car on his website have been repeatedly ignored by GM - Maglio. Ineptitude in service quality flowing top down. Inspections and product quality, service quality and problem solving capacity and FRAUDULENT concealment and promises made throughout. Avoid this dealership and it's incompetent - lying staff at all costs. I have since asked for their OMBUDSMAN but the receptionist and management have not complied.