Lexus of Richmond Hill Review

went there last week for a used rx350 the price was good maybe we looks too young to afford a car the sales isnt that nice and the car got keys,finger and stonechips all around it and the almost funny thing is the sales dont give a damn.

What a great experience! Archie and Anthony bent over backwards to make me happy and get me into my first Lexus. They were helpful and accommodating and worked with me on my trade in. I'm one thrilled customer and can't wait to pick it up! Thank you!!!!

Nice cars, pity about the arrogant service attitude. This is my first Lexus. I have had 2 Mercedes in the past and 2 Acuras and these guys are the only ones that ask you for your wallet (warranty or not) if you bring in your car with a question. Example: grinding squeeling noise from brakes in reverse, while well within warranty. Is this normal? Their response: If we don't find a problem (as we define it), we will charge you $......in other words, get lost. Like I said, love my IS, but would never go here for service. Will try Northwest Lexus or back to Mercedes Thornhill (amazing service attitude) or Acura Thornhill or Roy Foss Cadillac next time.

Imtiaz Cheval was my associate. Not only did he give me advice on which cars I should look at (based on my criteria), he answered all my questions (even over late-night email!). We had a very uneventful negotiation, which also makes the experience pleasant.

Even now that I've purchased the car, he continues to answer any questions I may have (he calls to check-in and emails)

Highly recommended, and will go back for my next car :)

I had very negative experience 4 Years ago, but things changed. Was very impressed in my last visit. Was looking for a car for my parents.

Great service, friendly stuff. Room for price negotiation!

They have a devious and unethical negotiation practice. Under pretence of commitment, half way through negotiation they get you to sign a document! And they claim they would respond to your offer only if you sign the document. This is certainly an exclusive practice to this dealership and you can go to another location if you want not to be forced. And to the management: no sir, it is not about commitment I am committed enough to come to your shop - we negotiate and I get the best offer and of curse as a customer I should have enough time to sleep on it before sign anything. I have moved to another location and I am a happy Lexus customer now!

Excellent customer service! Got my first Lexus from Ted Jafarzadeh. He graciously showed me around and I picked out a vehicle in a matter of minutes. Got a great deal on the vehicle and I was out within an hour. Will definitely be back for my next Lexus. Thank you Ted!

I just bought my 3rd lexus in a row. The lexus RX 350 sport 2017 is even better than my last ones. Imtiaz was an amazing Sales Consultant at Lexus Richmond Hill. He had incredible knowledge of the car and spent quite a bit of time ensuring I knew all the features of the car once I received it. A true gentleman. Thanks so much.

My parents recently purchased a new vehicle from Lexus of Richmond Hill from Dillon Hu and they were so pleased with their experience that they asked me to post this review on their behalf. Having been long time Lexus owners and incredibly happy with the exceptional service they received at a dealership in the city, my father was somewhat hesitant about finding a new dealership closer to their current home when they began looking for a vehicle for my mother. Not wanting to travel long distances anymore was a big factor in making the decision to switch dealerships. Price was also another factor and they were competitive enough to win their business. The sales representative eliminated any doubts they had about the level of personal, quality service they would receive in comparison to their previous dealership. He was in tune with their needs and he went above and beyond during the buying process. When my mother went to pick up her vehicle, his level of attention and compassion were apparent. He took the time to show my mother how to operate her new vehicle; this even included a test drive. The newly purchased IS 350 will go there for servicing...as will as the previously owned LS 460 and LS 460L. Thanks to Lexus of Richmond Hill, we no longer feel a need to travel into the city for our vehicle related needs. Should you be looking for a new vehicle or simply need a tune up, look no further than Lexus of Richmond Hill. I hope your experience is as good as theirs.

Leased 2017 RX 350 from there and love it! Sales associate Louiza has been very helpful for the whole time. 5 star service !!!!!

They list cars they don't have at good rates then say they just sold and try to sell you a different car for more money.

Gary, Thank you so much for a very professional and knowledgeable service provided for my new Lexus experience. Great Confident Service! Thank you.

My husband has placed an order for a Lexus 570 in March 2016 in Richmond Hill store, after visiting almost all Lexus retails store in GTA. Since the sales person Hu has promised us the chance is big to get your car before December 2016. This car is very hot in the market so that it is on demand. Also, he told my husband that you can always cancel your order if the car has not started manufacturing. You can get the deposit back.
After the order is placed, the sales person never followed up with us regarding the car status. WE always followed up with him almost every month. The answer we got is I DO NOT HAVE ANY UPDATE YET everytime!!! IF YOU DO NOT WANT IT, FEEL FREE TO CANCEL IT!!!
On July 25th, he contacted us to say that he has a customer that cancelled the order with a white colour (not the same colour in our order) Lexus car. He told us that we are the next one in the waiting list and we can have a chance to see the car. We drove to the store and met him. He took us to the parking lot and we saw that it was a brand new card with everything covered by the plastic packages. He did not offer us for the road test not even open the engine. It was a very quick 1-minute glance. Then, we are told if we would like the car we need to give him a feedback by 7 pm today and we have to pay by cash in two days after the decision!!! Everything is not negotiable and he tried pushed us to close the deal with the car colour that we do not like. HE NEVER MENTIONED THE PROCESS OF OUR CAR ORDER. We did not agree with the car colour. My husband tired really hard to ask him the process of our car in the phone. NOW, he started checking our order in the system since he could not force us to purchase the white colour one. After few minutes, he told us that the factory will start manufacturing our car and we will receive the car in August. This is the first time we get the updated information of our car order.
There is no follow up after the July call. We are not given any details like when the car will be finished manufacturing and when the car will be shipped to Toronto. My husband has to CALL HIM every time. He is always busy with his other clients and he said he will call back. However, sometimes there is no response. One time, we got his reply in August with the info that our car will arrived around Sep 19th. There is no follow up after that.
We tried to call him few days ago and we got the same reply since he was dealing with our client. My husband has to followed up with him yesterday since there is no reply on from him. The call is a nightmare!!! He told us that our call will arrive around next week and we are given a mode of 2017 and we have to pay $2,500 more. My husband was so pissed off since we ordered 2016 model. He said he was also told the info one day before. What a joke!!! I am sure they have channel to track the car model when the factory started manufactured the car. We questioned him, I can tell he lied to us since his voice was shaking. When my husband asked him what is the difference between 2016 and 2017, he says there is NO DIFFERENCE!!! However, we have to pay $2,500 more!!! What is ridiculous is, he says gain if you do not want the car, feel free to cancel it that I have so many people that they would like 2017 model!!! How do you know that we do not want the car! If we do not want the car, why we are spending almost half a year here to follow us with you with all your unprofessional services. We are so mad yesterday because of the shocked information.
We have been cheated without giving the information on time and we have to pay $2,500 by no reason. We are buying the car since our parents love the car so much and this is their dream car and we are preparing this car as a present for their retirement. Unfortunately, we are given this worst experience that we have NEVER HAVE in OUR LIFE.

We are planning to see their general manager today regarding the issue. If there is anything they can do about it, we are planing to go to Lexus Canada.

Wonderful staff to deal with. Car buying experience was simple and enjoyable. Kasra has been great to deal with.

Jennifer Shao helped me and was extremely respectful, professional and knowledgeable throughout the entire process. Would recommend her 10/10 - gets the deal closed without all the sales tricks used elsewhere. Thank you Jennifer.

Mike Tauro - Greatest Sales Associate!!!

Mike Tauro was absolutely fabulous to work with. This was our first Lexus vehicle and Mike helped us pick the right vehicle for us - the 2017 RX 350 - we love it!! Mike has solid knowledge of Lexus vehicles and went over and above to provide us with an exceptional customer experience. Thanks Mike!! Looking forward to a long-term relationship with you and Lexus of Richmond Hill!

(Part 2 of 2 - Continued from T S)
However, we did experience issues with the Finance Department. This was very rushed and unprofessional. The Financial Services Manager was constantly telling us of how busy she was and that there were four other people waiting behind us. When we were reading the Vehicle Purchase Agreement we caught a few inconsistencies that needed correction and she made remarks about us taking too long to read the contract before signing it. We emailed the General Manager, Nadeer Rana, with a polite message outlining the negative experience we had with that department at his location. To our amazement, to this date, Nadeer hasn't even acknowledge us by replying. We find this to be extremely unprofessional and would not return to this dealership because of his action, or lack thereof. For this reason we have decided to break up our review in two parts in order to rate the Sales Associate and the Dealership accurately.

Horrible experience ....very unprofessional we ve been talking and working on this deal for the past month. And finally we agreed on the deal and have appointment setup to finalize.. ... Till the very last minute they telling me it doesnt work and you have to pay more to make it work ...i have all the history saved... and the sales person called put the blame on us saying we didn t provided enough information of the trade-in .. this is ridiculous... this is the second time i went to the dealership to do my trade in .. they have all the record... plus i have provided all the update and exact number before we start dealing ........ I dont understand how dealership can work like this? Is this a joke?! Did they just made up the price we agreed and make you go in and play bargain game again?

Bought my used 2008 honda civic from this location. Service was top-notch, my sales rep was Kumar, ask for him, he's very polite, respectful, professional and will follow-up with you if required.

My fiancee and I were well taken care of at this location. Not sure if my next car will be a Lexus, but I would definitively ask for Kumar if I was considering a Lexus.

Crappy service. Sales consultant didn't follow up or return my call until a week later. When he finally decided to phone me back he was rude, abruptly hung up because he knew he wasn't getting the deal. Someone should tell him that you have to sell yourself, the dealership, THEN the car.

It was a pleasure dealing with Archie Farrokhi! He was very informative and answered all of our questions. I will definitely refer you to all of my friends and family! He helped us with negotiations and got us a great deal for the new Lexus NT300. Thank you again!

I would definitely recommend Lexus of Richmond Hill and specifically Amar Verma! What a pleasant surprise he gave my parents' on pick up of their new car. Seeing it decked out with a giant red bow brought a smile to their faces for sure!!! We truly appreciate all the effort Amar Verma showed to make the purchase a great experience.
Covid added some extra hurdles to find and purchase a vehicle but Amar helped ensure everything went smoothly for them at Lexus Richmond Hill and the MTO. Thank you for both your patience, professionalism and good sense of humour throughout the process.

I would like to thank Lexus of Richmond Hill and especially Mr. Gregory for his wonderful services.It is always pleasure to work with such a professional guy.

Excellent services and besides special thanks to Ms.Leila for her kindness and patience.
Despite the conditions and facilities of our family , they helped us to choose the best option.

We had an excellent leasing experience with Anthony Sotoadeh, highly recommended.

Great experience with Sam for my first service on my Lexus UX 250h. He is very professional, knowledgeable and helpful. Highly recommended.

During my car search, I decided to visit Lexus of Richmond Hill. It was the best decision and glad I took the time to visit this dealership. I met a gentle man by the name of Greg Ashkenazy, who was very patient and professional in answering all my questions (trust me I had lots of them) .
I was very impressed with the level of his service and trusted person. I choose the IS 300 AWD, he went to great lengths to get me a good deal that I am happy with. I am now enjoying my car, and happy I get the car I want. Thanks to Greg Ashkenazy!

One of my friend who purchased car from Jennifer already recommended JENNIFER SHAO to me. I was really appreciate her great efforts and professional service to us.

Every time she tried her best to give us best service. She is very patient. One of the most impressive experience is about the plate number. Under Chinese culture, number 4 usually stands for unlucky things. she got a very lucky number with 8 which stands for good fortune. Both my husband and I were so touch for that.

Thank you Jennifer and Antony! I will definitely recommend more clients to do business with Jennifer and Antony!

This is my third Lexus LX570 from Lexus of Richmond Hill. Every experience I have ever had from this dealership has been top notch...sales and from service. Every face is a friendly one - always eager to help.
I just purchased this one from one of their salespeople Imtiaz Cheval. Imtiaz was friendly, professional and worked hard to get me the best deal possible. Everyone from the general manager - Nadeer, sales manager - Vince, Lin, Sandra, the service advisers and the two lovely ladies at reception - Patricia and Kali always make me feel welcome. Thanks all for the continuing good experiences!

Our car buying experience with Amar Verma at Lexus of Richmond Hill was a very pleasant one. Amar was very helpful. He explained all features of the car, then took us for a test drive, explaining various interior instrument panel items, and how to operate them.
When we returned to the showroom, unlike other car salesman, Amar told us to go for lunch, think over, and only if we were fully comfortable, then to come back to discuss the deal in detail. There was no pressure to make a decision right away. We had some questions, and he clarified with detailed explanation.
We found Amar Verma to be knowledgeable, pleasant, polite, respectful, honest, and a man of integrity and decency. In him, we found confidence and trust.
We strongly recommend Amar Verma for a pleasant and wonderful car
buying experience
Dilshad & Taj

Thx to Andrew at the pre-owned vehicle department to give me a efficient service for my purchase of my LS600h

Great customer service form the Weins team of Lexus of Richmond Hill. Stellar service that accommodated my needs and helped me drive away with a fantastic car at a great price. Special thanks to Kumar, Catherine and Faheed.

I recently bought a IS 300 from Lexus of Richmond Hill and I will say the service from Riley Huang and Wilson Leung were exceptional. Riley took the time to schedule around my time on multiple occasions to first inspect, test drive, and even stayed later than usual to accommodate my time. Riley also helped negotiate the final price and included additional perks/gifts as well. Wilson was also thoroughly detailed during the paperwork process and explained every detail regarding the purchase, ownership, and maintenance of the car. The car physically has a few issues however Riley was able to schedule proper care and a rental for the downtime without the car. Overall the experience so far is exceptional and I would recommend the dealership to friends and family.

My name is Nafi Chowdhury, just purchased a 2017 Lexus GX. My sales associate , Jennifer Shao, was very helpful with helping me pick the Lexus that s meant for me. Highly recommend going to Lexus of Richmond hill.

This Lexus is very good overall. I found a problem called Willson to explain the car to me. He patiently explained to me the good and bad of each. Finally I chose R350, I just bought it last month. R350, now the car is good overall, and willson's after-sales service is very good, I am happy to help me answer.

Last week we bought RX 350. Thank you Greg Ashkenazy for your exceptional service, knowledge and professionalism. Huge pleasure to deal with you. You made our first Lexus purchase flawless.

I originally gave 5 stars for my review. After being told the vehicle I was purchasing had no accidents and was a clean and original car, me and my father decided to go ahead and purchase it.

We took delivery of the vehicle on Wednesday November 22nd and decided to take it to my independent mechanic for an inspection the next day and found a whole host of issues

Here's what we found:



2) The bumper was a different color from the rest of the car and had overspray on the fog lights



4) The left side front fender also had been repainted - there was dust specks in the paint, there was also evidence of body filler

5) The Xenon ballasts had been removed and replaced with after-market HID's held in with ZIPTIES (how does this pass safety which was done through Lexus of Richmond Hill?)

6) Interior door rubbers had previously been removed and not put back together properly

7) The headlights did not match up with each other (one was sticking out more than another)

8) The calipers and rotors had been spray painted black to hide the rust

9) The tire air pressure light came and stayed on despite having the correct air pressure in all tires

Apart from point #3, #8 and #9, all of these things point to the vehicle being in some kind of accident before our ownership, we were promised and assured by Lexus that the vehicle would be up to "Lexus" standards. We wanted peace of mind, this was our reasoning from purchasing from a Lexus dealership rather than from someone off Kijiji or Autotrader.

Right after learning this, we decided to go back to Lexus of Richmond Hill to ask for an explanation and spoke with Vince Benincasa about our situation.

He was extremely rude and unwilling to even listen to us throughout the whole conversation. We were trying to explain that we were expecting a car that had never been in an accident and were promised a clean car. He told us to refer to the Carproof even though there was visible evidence otherwise. He then pointed to the "No verbal promises" clause.

I finally got him to come outside and take a look at what we were trying to explain, I showed him all the evidence and then mentioned the different color bumper. His response: "You didn't notice that they were different colors?" - this statement was said in a very sarcastic and accusatory tone.

He didn't care about the all the things we were showing him so we proceeded to go back inside. I can't remember every single topic we discussed but towards the end of our conversation I informed him I was recording our whole conversation on my phone.

Under Canadian Law, I am allowed to record any conversation I am taking part in, as long as there is consent by one party which could be my self. Also, since I was recording on my phone which was placed on his office table in plain sight, I was not using any other form of voice recording equipment.

Vince proceeded to tell me that what I'm doing is illegal and I need to delete it right now in front of him. "Things will go very bad for you" is what he said or something along those lines - the recording has his exact statement.

Everything I have said above can be backed up through through my recording which I did for my own protection as a consumer. I was essentially lied to by Lexus of Richmond Hill, as a first time purchaser, this has left a very bad impression of what I can expect from Lexus.

I paid top dollar for my vehicle: $16,399.37 for my 2010 Lexus with 146,369 km!!! The car was worth much less due to all the damage that was not disclosed to me during my purchase. If I try to sell the car in the future, it will be worth much less because all the evidence points to a vehicle that was involved in an accident.

We have decided to move forward and will be complaining to Lexus corporate and OMVIC as well.

Had a pleasant experience trading in my vehicle with Archie from Lexus of Richmond Hill. He was honest and made the process very smooth. We were treated with utmost respect and Archie went above and beyond to accommodate us. One of the few dealerships that truly cares for their customers. Would certainly recommend. Thank you!

I received a very excellent customers service from Imtiaz Cheval of lexus. One thing that I really appreciate is that he is so flexible from my needs. Thanks Imtiaz

The Service Reception is hidden behind the coffee machine. Feels a bit weird.

Our Sale Rep. Imtiaz was a great person to deal with, he helped us in the whole process of leasing our first Lexus. Even we had some hiccups during the process but handled in the best way that he could.

Excellent Service! The best car dealership!
Our experience was very good and our salesperson, Michael Tauro was just great from start to finish. He is very friendly and patient! Michael, we are coming back to you.....
The staff was very welcoming. My kids had a great time too while waiting!:)

On Friday April 21, I came to test drive a 2012 Lexus ES 350. Kasra was our sales representative and he was informative, honest, and gave me great a great amount of detail about the car. I ended up purchasing a different model of car, but I appreciated Kasra's professionalism. I was also happy that, despite driving one of the lowest-priced vehicles on their lot, he was happy to spend time with me as a potential buyer. I would recommend this dealership to anyone interested in the Lexus lineup.

Our experience with Lexus of Richmond Hill was simply amazing especially with Imtiaz who is extremely professional in his dealing. He answered all our queries in detail and gave very useful suggestions. Highly recommend their services.

Just picked up my 3rd Lexus today; a 2018 NX300 F-Sport 2. I've been with Lexus of Richmond Hill for years and love the way I'm treated. I've recommended them to friends and family. Our sales rep, Dillon Hu, is always such a pleasure to deal with, not to mention very knowledgeable. You can't beat Lexus for quality, style and value. I'll be back!

I got to say I have received great service from Yasin here at Lexus of Richmond hill. He listened to my problems, addressed it according and was very patient with me. I would recommend this dealership highly.
-Michael K

We are able to communicate with eachother and solved the issues.

Great location and service. Greg was very helpful and knowldgeable.

Almost bought a car, thankfully notesed, that they delivered not the car we were about to buy.
Liers!!!

The best ever experience buying a car. Imtiaz made way easy, fast and enjoyable. I would recommend him to everyone who wants to buy Lexus and I would also recommend everyone test drive Lexus before buying any other car.

Amazing experience from Amar! He treats you like family and does not rush you to make a purchase. I called and texted him non-stop and he replied each time and always in a good mood! I definitly would recommend him to any customer!!!

WARNING- WINTER TIRE PACKAGES REQUIRE DEALER ONLY TIRE PRESSURE MONITOR PROGRAMING EVERY SEASON AT $100 - EVEN IF YOU BOUGHT THE SENSORS AT THE DEALER
2018 AND NEWER
VERY EXPENSIVE TO MAINTAIN- IF YOU WANT WINTER TIRES

Terrific customer service and great cars. If In need of luxury cars definitely come by!

Took 50 mins to drop my car off after making an appointment for 7:30 am. Left at 8:20.

What a horrible experienced I had with this dealership! They are too pushy to make a deal on that same day. Manager was not helpful at all. The sales man Kumar did not even give a chance to check a rough idea with the estimates I was asking for. They gave me a hard time in this dealership. So I went to another dealership on that same day and purchase my new vehicle with smooth and no hassle! This dealership is the worst!!!

After years of trying to buy a lexus, after visiting countless dealerships in variouse cities, including private ones, lexus of richmoundhill helped us purchase our dream suv. Definitly recomend this location and when you go make sure you ask for KUMAR. Trust me i visited soooo many dealerships and i have never recieved such outstanding customer service, he is simply the best. He even matched the rate that another private dealer gave us on a used 2017 lexus. We got a brand new 0 kilometer 2018 lexus for the same monthly payment. He also made sure we recieve the rx350 in time for my baby's first birthday. There are no words to show our gratitude to you kumar, you made our baby's first birthday a very special one! If you want the best customer service and a person who really understands your situation like a family member ask for KUMAR at lexus of richmoundhill and i can garauntee you will walk out with that brand new vehicle you had dreamt of. He made it possible for me with my very low budget, so he can make it possible for you!

I have just purchased my 3rd Lexus at the Richmond Hill Dealership. Each time we dealt with Archie Farrokhi, an exceptional salesman with superb people skills, who delivers customer service at a top notch level. Not one time did we feel any pressure to purchase a car or something we could not afford. I can t say enough wonderful things about Archie who treats us like family each and every time.
The dealship itself is friendly, inviting and offers prompt service. You can t go wrong with Lexus of Richmond Hill. Thank you for everything Archie.

Just bought 2016 Lexus RX350 at Lexus of Richmond Hill.... thanks a lot to Greg Ashkenazy for his attention, explanations and professionalism!!! Great service, great car!

Mikhail Kazantsev.
June 30th 2016

Great service and customer appreciation at this location. Was approached by Greg Ashkenazy who provided exceptional service and experience. Would definitely recommend to anyone who is looking for a Lexus

My wife leased a Lexus from Imtiaz Cheval just over a year ago and was so impressed with his after sales service, that she recommended that I too, should contact Imtiaz for the vehicle I was looking for. Needless to say, I am also now a proud owner of a Lexus. When Imtiaz tells you to contact him with any concerns, he means it. He is a pleasure to deal with and he has earned our family's trust and business for many years to come.

Excellent experience from online quote request to purchase. The salesman Imtiaz Cheval was helpful and accommodating and responded to questions promptly.

I recently purchased my used (2012) Lexus RX350 from Lexus of Richmond Hill. The sales rep. Mr. Kumar Uthayakumar was so patient, helpful and professional in getting my satisfaction while choosing my desired car. I can say he is well experienced in customer caring and treating you like a genuine car owner!
I still haven't started taking advantage of their "Services", but I hope to leave satisfied reviews on their great services quite soon as I've heard great from quality of Lexus Services in GTA!

I purchased my RX450h from here at the end of March 2016. Dillon Hu was my salesman. He was so helpful. He had all of the answers to our questions, and even helped us get the best deal possible on the model and colour that we wanted, even though it wasn't in stock.

I returned a month later for our first service and from the moment I arrived, I feel like a VIP. I highly recommend this dealership and to anyone considering purchasing a new vehicle. And for those like me, that never considered Lexus before...expand your world and get one. I think this is the finest vehicle I have ever owned.

After getting into a severe accident and totaling my car i searched for over a month to find a car with a good price. I went into several dealerships, checked online and looked everywhere possible to find a good car. When I walked into Lexus of Richmondhill dealership a gentleman named Rod Roozbehani approached me and asked me what kind of car I was looking for, with what features and etc. He helped me find a car that I loved with a very reasonable price. I could tell he wasn't just after his own interests which was a breath of fresh air after the many sales reps I dealt with in other dealerships. The negotiation process also went very smoothly as the general manager Nadeer Rana was very nice and agreed upon a very reasonable price. I recommend everyone to go to Rod Roozbehani if you are looking for a trustworthy, knowledgeable and patient person to help you with an important purchase. I was very happy with my experience and needless to say I (and my family) won't be buying a car from anyone else!!!

Excellent service for a lease transfer that was seamless. Thank you

I emailed Vahid (Sales/Leasing Manager) of Lexus Richmond Hill on May 27,2015 on what I was looking for and within the hour I got a response. We told Vahid that we were coming in the very same day. When we got to the dealership we told concierge that Vahid was expecting us. Minutes later Vahid came out to greet our family with a smile. We quickly went into his office to speak about numbers. It was super easy, quick and we were both happy at what he offered us. There was no haggling at all. My son who is 2 years old was also happy to be at the dealership as I know sometime with buying a vehicle the process could be a long time. Vahid offered my son a coloring book, crayons and juice while we were getting the paper work done. This is absolutely amazing service.

He later introduce us to Kasra who was going to deliver our RX350 to us on the Saturday. Kasra was very friendly and asked us if at anytime we needed anything just give him a call. On the Thursday Kasra called us to make sure that everything was good to go even though it was his day off. This is extremely rare as Kasra truly knows the meaning of client services.

We finally got our RX350 on the Saturday delivered on time as promised and Kasra was ready for us at the dealership. We came in signed the paper work which was fast and efficient. Kasra explained everything to us in details and was very patient. Vahid came by to congratulate us on our new RX350.

This is absolutely the best experience ever at a dealership and we have been to many. If you are going to look for a Lexus come by Lexus of Richmond Hill and see Vahid and Kasra they are the best at what they do and I am sure they will take care of you like how they took care of our family. Could not been more happier definitely looking to purchase our next LEXUS here again. BYE BYE MERCEDES AND BMW sorry LEXUS now has my business for LIFE in terms of service, reliability and most importantly understanding our needs. Truly a hidden GEM!!!!

End of October last year I bought an RX 350 from Lexus RH and the sales person was Jay Ramandi. The deal went on so fast and smooth, mainly because of the professionalism and honestly of Jay. Jay is an excellent person to deal with, he spent quit bit of time to explain things in the car. Even after I bought the car by few weeks he helped me out figuring who to adjust options in car. The car is running great and I get lots of compliments for this car

We got exceptional service from Luisa Goldring, Thank you.

First became a customer at this dealership in 2017. I was a first time car buyer and was very happy with my experience. Luiza was my rep and she was wonderful. Forward to 2020, traded in my lease and bought another car from this dealership. Dylan Moffat was my sales associate as well as their financial manager Sandra Giampolo were the ones that sold me my new vehicle. Lexus was to refund me a deposit that was given to them when i picked up my car, however because they do not refund at the actual location, they opt to send you a cheque. It has been a month and no refund. On that note, i was double charged on a payment that was also supposed to be refunded - that did not happen either. I have e-mailed twice and have texted by sales rep so many times. For new buyers, please go to a dealership that does not do this. When you're making large purchases customer service should be their number one priority. Needless to say this dealership seems to just want to take your money. Once you buy your car their is no responsibility on their end. Buyer beware.

Been dealing with this Lexus dealer for over 8+ years, lately the parts department never answer phones or email requests, you stay on hold till you need to hang up, you leave messages and they never reply. i can no longer use them, there are other Lexus dealers to get parts from

Recently bought NX from them. Our sale person was ARCHIE he is the best. Very patient and honest. We are very satisfied with the service he provided to us. Would recommend to everyone!

I tried this dealership for sales and services, because they are very close to my house. Both of them are terrible and unprofessional. First, I tried dealership to buy a new car, the sales person was so irresponsible and not coming back to me. For this reason, I tried another dealership, they were completely opposite, they were friendly, with prompt response. That's why I bought the car from them. After I bought a car, I called this dealership, which is very close to my residency, the response was very bad. At first they gave me an appointment. Then they called me that service clerk need more time to talk to her manager and she asked for more time to give me a call. Never happened!!! It is shame. Problem with the car was: REMOTE ACTIVATION on cell phone was not working. Can you believe an update need so many time to waste!!!

I am a customer since 2 years ago and doing my service with Leila Rad . She is very professional and helpful. There is no pressure for doing unnecessary maintenance, she always advise what needs to be done and I trust her. Love going there and recommend LRH to everyone.

Got our SUV here. Polite and caring staff. Recommended.

2 weeks ago we bought Lexus RX 350 with Jay Ramandi. Jay was very knowledgeable, accommodating and understanding. He made the whole experience very pleasant and satisfying. When we came to pick up the car, Jay stayed past the dealership close hours to show us and explain the features of the car. We had a great experience and would highly recommend Jay as a great salesperson. He went far and beyond to make sure we were happy and satisfied.

I am only giving this place 3 stars as the service was amazing the sales consultant was top Notch but they were unable to hold the vehicle that I wanted and was prepared to buy and that's why I'm giving them 3 stars.

Lexus of Richmond Hill has a five star rating but in my opinion, it is not for its service department. The sales side of the company is very good but if you are considering buying a Car at this dealer, it is buyer beware when it comes to service. (NOTE: It was not always this way, just in the past year)

I just took my GS 350 in for its 90,000 KM service. My new adviser, Russel tried to up sell me from a standard $300 service to over $3000 in additional work, most of which was not necessary or needed, yet. Up selling is a tactic used by dealers to increase revenue while keeping otherwise idle mechanics busy. In my case, it was just too blatant and something I did not expect from a dealer I once trusted. Here is my most recent experience.

I took my car in for its regular service at 90,000. This was an oil change and brake inspection. I did mention that on one occasion my brakes had made a loud squealing noise and here is what happened. The service rep told me i needed new spark plugs, $795. In speaking with another mechanic, and consulting the owners manual, it became clear that spark plugs are good fro 150-180 KM. They told me I need new brake pads because they are at 35-40%,. The non Lexus mechanic says "still very good but not necessary until 20-25%. They said there was rust on the rotor and I would need to get them done as well, that would be $1500+. Apparently, I also needed differential fluid, brake fluid and any other fluid the car contained. This is one of the most blatant examples of "Up Selling" and I would steer clear of Lexus of RH service department until they get their act together. Not impressed at all.

My sales rep was Archie F. He was great and very patient with all my questions and concerns. He helped me figure out which package was best for me and explained the packages over and over for me. Trust me he is very patient, excellent service from beginning to End. He also helped me with all the buttons in the car when i got it :) i got the 2018 NX Fsport.

I d like to take this opportuity to thank Riley Huang for his service and guidence throughout the entire purchaing prcocess. He was very patient, informative and helpful, even go above and beyond to help negotiate the price with his mgt. I am impressed by his professionalism and highly recommend him to anyone who are out there looking for new cars.

I went to this dealership 3 weeks ago intending to buy the Rx350. My car broke down 2 days prior to that so I was going in to make a purchase. I sat down with a Sales rep and he talked to me for a bit and then we went to test drive the car. When we went to the parking lot the sales rep asked me "are you planning to make a purchase?" Which was weird, I mean if I am not then what am I doing in a Lexus dealership. So I told him yes I am an I intend to buy today and if I can get the car at the end of the day that would be great. So he got all excited. So we went to his office and started discussing the payment options. first thing he does is that he took my credit card and left it at the managers office, which was weird. i gotta sayyhis is not my first bran new car purhase, i just bought a mercedes C300 last july. as all buyers do I tried to get the best price out of him, so at the end he called the manager in. The guy just wanted to scam me, he kept talking and talking and talking... So he gave me his best price and I told him "ok if this is your best price then I need some time to think about it". So he got all weird and told me "I have a feeling you are not here to buy a car today" I got so pissed off being confronted in an unlawful way like that, it's up to my discretion to buy a car or not. He was arrogant and just spoke to me in an impolite manner. So I told him "I was planning to but I am not comfortable making a deal with you". Anyways I told him I want my ID and credit card back.. So he got up angrily and while walking to his office (I am walking behind me) he said in a loud voice "if you come back I will sell it to you double the price I mentioned". What a degrading impolite way to speak to a customer. I couldn't believe it. So I got my stuff and headed out and he walks behind me until I go to my car and watches me as I drive away from the dealership. I couldn't believe what was happening. Is this the way to deal with a customer. I had all the intentions to buy a car. I am not obliged to buy a car if we start negotiations.. And that is not a manner to deal with any customer. Anyways this was my worst dealership experience and on that day I decided I will never get a Lexus car from this dealership. And took it on my shoulders to speak and spread the word to all the people I know about what happened.

I was lucky enough to interact with Amar Verma from the Lexus of Richmond Hill dealership. His service was exceptional! I wasn't there to buy a new or expensive car, but he still made me feel valued and respected as a customer. I would recommend him to anyone looking to make a purchase. Thank you Amar for all of your hard work!

Bought a brand-new IS300 with Sport Package. Very nice car. Sales are friendly, helpful and eager to resolve any issue. Very happy except Lexus Canada does not allow FSport model to be equipped with Parking Assist-Sensor. The only way to get this feature is to order the Luxury Package instead (a Lexus sensor retrofit kit is not available)

Amazing experience I ve had at Lexus of Richmond Hill. Archie was the sales person helping me, he was attentive and gave me clear details to everything I needed to know.

John yearwood was a Fantastic representative at Lexus. He was very helpful and friendly. Highly recommend John!

Gary Coombs is absolutely great! Once again he helped us choose just the right vehicle for our family and made the process very smooth and easy! Anna and Vlad Raikine

Overall the best experience for a major purchase I have made in a while and I wouldn't hesitate to go back or refer a family or friend. Keep up the awesome work Lexus Richmond Hill.

Excellent customer service. The staff there really rolled out the red carpet for me. They went above and beyond, especially Jay and the manager. This is how a luxury brand should treat potential customers. They broke down all of the numbers for me and my husband, giving us various options for purchasing or leasing. They have been nothing but first class and I am considering either purchasing or leasing another vehicle for my daughter. I would recommend to family and friends.

I was told by my Lexus service advisor that my rear brake calipers were seized and I needed to replace them for almost $800. The advisor told me that who ever replaced my rear brakes did not oil the calipers and so they seized. But it was Lexus that replaced my rear brakes so it was negligence on their part. I did not go forward with the service because obviously the advisor passed the blame, which was actually on Lexus. They are untrustworthy. Since my advisor changed, I have become less and less inclined to have my car service there because he is very limited on my profile and history with Service department.

Thank you Jay for helping me option my brand new Lexus LS600h!! All the features and benefits to my normal commute are overwhelming but you helped me out. Now I finally traded in my older yet gently used carolla s for this masterpiece. Thank you so much Jay. You truely are the best sales rep in richmond hill! :) So happy!!

Imtiaz Cheval provided me with all the information I needed to be confident in my decision to purchase a vehicle from Lexus of Richmond Hill. He is friendly, down to earth, honest, patient and provided me with options based on my budget and what I was looking for. He took the time to speak to me and answer all my questions. I've dealt with sales people in the past who were frustrating to deal with, but Imtiaz is truly amazing at what he does and deserves credit! Usually, I don't take the time to write a review, but based on my experience and how satisfied I am with my new purchase, I wanted to make sure that if there is anyone out there who is looking for a new vehicle at Lexus of Richmond Hill, be sure to pay him a visit and deal with him directly! You won't be disappointed!

I recently purchased a Lexus RX 350 from Lexus of Richmond Hill. I was very happy with the process. Gary Coombs made the process very "unstressfull". Great car, great salesman. Thank you.

This branch is beyond great! Starting from the person who receives your car at service, to the super welcoming friendly helpful front desk to my favorite supervisor john ! One of the few business that truly adhere and customer service matters to them ..
Thank you all and YES I would definitely recommend them to family and friends !

I bought a used car and it was one of the greatest experience i had with AMAR and GEORGE , one of the nicest people i met.They gave me very good price for the vehicle , approved me for the finance as well as did everything in a heartbeat.
I would recommend AMAR to all my friends and family.

When We entered to dealership, the handsome and energetic guy came to us to ask about what we were searching for. His name was Archie Farrokhi. He really a hunest and helpful person. He spend too much time for us to show the vehicles and explain everything about technical properties and plans that we could bought. That was first time which we wanted to lease the car and I had a young credit. He did all the best he can and make sure that what we wanted. Me,my wife and son are so happy because we could lease the brand new Lexus NX in low interest by Archie helps.
Thank you Archie and Lexus Richmond Hill.

I had a great experience at Lexus of Richmond Hill. I dealt with Archie Farrokhi and he was great.
I highly recommend getting your new Lexus from him.

I leased a Lexus RX 350 from this dealership and it was an outstanding experience. My salesman, Greg Ashkenazi, was terrific! With not pressuring me at all , he also worked hard to get me the best deal possible. He showed me several cars and payment options before a deal was reached and he was extremely helpful in showing and explaining me how all of the Lexus technology works. It really was a pleasure and I would highly recommend this dealership. If you go in, ask for Greg Ashkenazy he is the best! And service department always gives an outstanding service. Thank you.