This was my first time visiting Lexus of Richmond ...

This was my first time visiting Lexus of Richmond Hill. Normally I take my RX to another GTA Lexus dealership for service but after a negative experience in November of 2019 I decided to go elsewhere.

I am very pleased I did. I was impressed with the dealership from the minute I walked in. I was greeted immediately and guided directly to where I needed to be. I met with Carolina McKee my Service Advisor.

Carolina is very personable and professional. We went through the issue I was experiencing and she took time to understand and communicate next steps with me. This was refreshing as based on past experiences with the other dealership I always felt every interaction was rushed, impersonal and as though my business was not valued. Complete 180 here! Carolina really does an exceptional job making the client feel like their business is appreciated!

Carolina then brought me to the Hertz counter to be setup with a loaner vehicle. The agent that I dealt with at Hertz was very pleasant and set me up quickly ensuring I was on my way for the day.

As promised Carolina kept me apprised on what was going on throughout the day. Parts are on order and I will be returning to have the work completed. This experience was top notch and I look forward to returning to the dealership to have the work completed. Based on this stellar experience I will absolutely return for service and new car sales when needed.

Kudos to Carolina McKee and the rest of the team. Exceptional service! 10+!!