Jim Ellis Chevrolet Reviews

After a bad experience at the dealership, the service manager called me directly numerous times to get in touch. He apologized for the service I was given and insisted I come in so he could take a look at my vehicle. When he did his inspection, he agreed he needed to rectify the situation. Brandon, the service manager, was very nice and considerate. He proceeded to go ahead and order the part and replace it himself on my vehicle. This was great customer service and I really appreciated it. This should not have happened in the first place, but let me tell you, Brandon was great and ensured this was resolved and wouldn't happen again to anyone else.

Our salesman, Manny Castillo, could not have been more helpful during our car buying experience. He made the process seamless and we never felt uncomfortable at this dealership. The lot was very full so parking can be a challenge, but with a lot that full comes plenty of cars priced to sell! We highly recommend Manny and Jim Ellis for your car buying needs.

Could not have been better satisfied with the service from Kelvin Endee. I traded in my 2014 Impala LT which I bought from Jim Ellis and bought a beautiful black 2015 Impala LTZ I will never go any were else

Friendly knowledgeable staff that's always ready to help

So, I purchased a BRAND NEW corvette from this dealership. Salesman was great, very professional. Management.....no words. I have called several times about my issue and no one seems to care. So here is the story.....1100 miles=catastrophic failure, complete rear end replaced. Findings, line not connected at factory....No fluid in rear end....WHAT?? I can only imagine what might have happened to me or my family if this caused an accident.

Offered money to buy damn accessories for my brand new corvette to make me happy... SMDH! Come on GM, gotta do better than this.

Friendly environment, and Tood Garman the sales professional was oustanding, along with the Business Manager Ned Iwuji.
They both did everything possible for me to have no doubt that purchasing a Chevy at Jim Ellis was the best choice I made

I had to make a last minute car purchase due to my transmission going out. The process was quick and easy and i had a great sales person named Seymour Content!

Gets one star because the sales guy worked very hard. Ended as a very disappointing visit. My daughter and and were there for 3 hours. We completely close the deal finishing up with the sales guy, got the keys,programmed my phone to the vehicle. At that point the senior financial advisor who finishes the paperwork, takes my father to the back. Dishonors the contract agreed on, leaves him sitting there for 30 additional minutes. And then instead of being honest that he didn't want to follow the deal that was already placed,he decided to create a story to make me feel like the deal decided was not the correct decision. Im beyond upset about the unprofessional, unorganized business i was dealt here. I definitely would not recommend anyone wasting there time. Completely dissatisfied very upset customers. It should be some type ramifications for behavior as such. They say you get the best with Jim Ellis we must have had the wrong place, and my referrals will be sent elsewhere.

Darrell Porter "DP" is a great guy and very informative. He knows how to get things handled and keep the customer happy! Highly recommend him. He was able to Steal my fleet vehicle purchases from Hendrick no problem.

Very Kind an explain it in a way people with no mechanical background would understand!

This location NEEDS to have organized scheduling and better customer service. It is not ok to overbook customers with appointments. Also some need to realize and understanding how valuable time is. I had an appointment just for a DIAGNOSTIC and was told my vehicle may or may not be looked at that day and I need to leave my car possibly up to a few days and no courtesy vehicle could be given on my 2018 SUV because they are swamped and don't know when they can get to my vehicle...and no empathy for the inconvenience. Not acceptable for just a diagnostic. Also, this is not the first time this has happened but definitely my last time coming to this location. I took my vehicle to another Chevrolet dealer and was seen the same day and was in in out in less than 2 hours.

The guys did great! Did the work that was quoted and got my vehicle back to me in a timely manner! Will definitely be going back the next time my car needs service.

Worst experience even for a regular customer. I felt like i am living in a third world nation even after talking to the manager.
1. I scheduled for a service a week ago and when i walked in with my car, they don't have my appointment in the system even though i have the email from them saying otherwise.
2. They asked me to drop my car for the day for a simple service that doesn't even take 30 minutes for a mechanic
3. The manager(mark kristen) in the high 40s or 50s acted as a racist white guy treating me with disrespect.

Never going back to JIM ELLIS again, Worst service , Worst people who are racists. Better travel some miles and go to a place where they don't treat customers with disrespect

Disrespect. They kept me waiting for one hour just for a quote. Imagine if I needed more.

I bought a used gmc truck and while nick was nice , responsive, and easy to work with my experience was not great. they mailed the title to the wrong address, (causing me to spend several hours on the phone to get it corrected with the state) they lost the nice weathertech style floor mats of the truck (3 out of the 4 pieces) and replaced them with the cheapest rubber ones they could find on the lot. also they never reimbursed me my emissions test as promised. ( and to sum it all up the air conditioner went out before they could even mail me my tag and their response for helping me out on a $1,100.00 service bill was to knock 100$ off. ) very disappointed in my experience.

I was assisted through the entire process of buying a car. Everyone was friendly and helpful.

Awesome to work with. Sales dept wouldn't stop till we were happy with the final deal. Hard working individuals to make sure customer is happy. Well worth the hour and half drive from mid-Georgia to Atlanta, even with the great 5:00 traffic.

I had the privilege of working with Don Campbell from Jim Ellis Chevrolet. His commitment to customer service is top notch. My experience with Don and Jeovani and the rest of the folks at Jim Ellis for my most recent car purchase could not have been better. I give them my highest recommendation. I will certainly return to Jim Ellis in the future for my next car purchase. Thank you for doing such an outstanding job!

The body shop has the experience to put a car back as close to original as possible. They did an fantastic job on my repair. Thank You.

Worked with Dino Hill today (25 May 2016) and was dealt with respectfully. We went and looked at all the inventory, I selected the one I liked most and went from there. Played the "how much are you going to take from me and how much am I going to give you" but in the end it was great. He answered everything I asked and was truly a great help.

I had my car totaled a few weeks ago and I think between the doctors and insurance, it was actually the car buying experience I was looking forward to the least. After a few bad experiences at other dealers, we went to Jim Ellis, but were already pretty much ready to call it a day.

My husband had spoken to Maurice briefly on the phone, and were paired with Mike when we went in. Mike was exactly the kind of salesman you actually want to deal with. We told him the type of car we were interested in (and already knew we could afford), he checked their stock quickly and drove us out to the lot where they were. There was one in the style we wanted and in a color that was acceptable. He let us sit in it and drive a little (we didn't need or want a full test drive, since we had driven the same model car a few times that day already).

He took us back to the office, ran numbers in the computer for varied discounts we were eligible for (educator, GM family, etc). His manager actually was willing to honor a price that we were quoted at another, less enjoyable, dealership and offered to hold the car we were interested in for a few days since we were still waiting on insurance money to clear.

Although we did not purchase a vehicle that day, Mike was the only salesperson who listened to our needs, respected our budget, and treated us like people instead of just another sale.

Awsome place, nice people, friendly staff. I went for maintenance and they did an awesome job.

My first and last experience here. Being new to town I have been victim of their unprofessional and disrespectful attitude. Before the sale happens you are a sweet customer and once the you wrote the check you have to run after them.

They don't respond to emails , phone calls and voice messages. They made me do 5 rounds to their office for each and every small thing ... about 300 miles. The Sales person has the least of interest in closing the sale and been sending me weird text messages. Worst mistake of my life that I decided to purchase from here. They succeeded in tricking me and selling a defective vehicle. . The best part is you can't really communicate with them ! Thanks Jim Ellis.

fyi ..it was a pre owned car and I been talking to Edwin. Sales agent was Seymour who shrugged off his shoulders the quickest.

This was the best car buying experience I've ever had everyone was so nice and kind they made sure I had ever thing I needed there was no hassles or pressure to but a car I had time to make up my our own mind.

I especially love Fredrick c. Gamble and Brandon simmons they're services was immaculate two very professional young men that made the transaction so smooth and easy.the one thing I love the most about my experience is that they make you feel like family not just a dollar sign but family I would definitely recommend anyone to shop at Jim Ellis for vehicle because they always give impeccable service.

Bought 2 cars and traded one in Aug 17th. Receiving collection calls from previous lender because the loan has not been paid off and we still do not have a new lender to pay our first note which is due Oct 1st. Do you think someone called to let us know what was going on? Nope, left messages and even spoke with the GM John, He told me someone will call me back tomorrow but it s been 3 weeks! So I called yesterday and Sam the new director is working on it. Today, John s response was his main focus is selling cars and we should be focused on enjoying the cars. Can t enjoy the cars because collection calls keep coming through while my CarPlay is connected!

Kalo made it happen. He was highly recommended to us and worked hard to earn our business. He gave us several options to choose from and we are happy with our Tahoe.

The atmosphere was very pleasant and invited to us. Our needs was meet.

Very good dealership, the service is fast and prices fair for the most part. I have purchased 2 vehicles there in the past 5 years and I've had a great experience every time. the only thing that I don't like is the fact that they don't have an in house loaner cars service to offer for such a big dealership. They do have an option through enterprise rentals but it's not convenient.

My parents were looking for a new vehicle just after Christmas, particularly looking at the new Tahoes. We came to Jim Ellis and were helped by Kalo. He was very professional and very informative about the updated features of the 2017 Tahoe. He went above and beyond for my parents and got them the deal they were looking for. Anyone who shops at Jim Ellis, ask for Kalo.

Thank you to the good folks over at Jim Ellis Chevrolet, especially Mike Champness. They made the entire process of buying a new car so seamless and took care of our every request. We love my new Tahoe Premiere!

Nice salesman, but he let the car we were test driving run out of gas.

I visited Jim Ellis Chevrolet and Seymour took good care of me. I came in after a long work shift and was in and out before you know it. This was absolutely the best car buying experience I have ever had! Thanks for the quick and easy service.

I had set my appointment online for Fri July 13 at noon. I arrived at the dealership 10 minutes ahead of schedule but didn't get checked in until roughly 10 after noon due to service advisors being busy. I was told that my service would take a couple of hours. Also note that even though I had this scheduled ahead of time, there was no tech to get started on my car immediately. I left the dealership & returned around 6:45pm just to find out my car was just being worked on. My car basically sat for over 6 hours before being seen. This is unacceptable though I'm grateful that the service manager had given me a discount on my service. There needs to be some sort of checks & balances in place to make sure when customers set online appointments that the techs & service advisors are aware of what is actually on the schedule for the day to prevent over booking.

I took my car in on February 5, 2020 due to a recall and shift issue. I was greeted by Sue (who is one of the nicest people I have ever encountered). She had everything ready for me and listened to my concerns and addressed every issue. She went over and beyond. So glad she was the person helping me. Also Brandon Colon( the Manager) checked with me to make sure everything was going well and let me know that he was also available should I have any questions or concerns. They both made my experience with Jim Ellis worth it!!! Thank you both for displaying great customer service.
Latasha Patterson Cose

Jim Ellis Chevrolet was the only dealership I went to that was willing to work with me on the purchase of a 3500hd. Great people, great customer service and will be the only dealership I go to for Chevrolets. Even though they are over an hour away, it's well worth the trip.

Fabulous service and quality results...Continues with great service with each maintenance visit! Very happy!

The service team did very well this time. They under promised and over delivered which was very pleasant surprise! The staff was also very helpful and courteous.

Excellent service department! When a small town dealer can't correctly diagnose and repair an issue with your vehicle..this one can! Nothing but good things to say!

Hi..I was very frustrated that I had issues with my Malibu that I bought in may..but brandon in director of service was phenomenal..he explained everything to me ..step by step..brandon made me feel important and I matter..I just wasn't a number...THANK U BRANDON...HE IS A REALLY GOOD ASSET TO JIM ELLIS.. NEED MORE PEOPLE LIKE HIM

I actually purchased my vehicles here 2 years ago, but just now leaving a review as I originally let the terrible experience slide. I m now needing paperwork for an insurance claim on my car, and they can t get back with me.. per usual. So here s the review. You earned it.

I walked in to buy 2 brand new vehicles the same day. Really didn t even need to drive them as I already knew what I was buying. But drove the car around the block just for fun. This is where it all went down hill..

Little feedback, I m someone that buys a new vehicle every 6 months. 800+ credit score. (Most dealerships would value customer retention on someone like myself.. but here we are..)

They played the typical number games. Finally settled on a price that was still somewhat over priced compared to other more loaded models nearby, but I was tired of negotiating. (Had just moved to Atlanta, they had both vehicles I wanted, and just wanted to get the process done.. my fault).

They hit me with 6% interest on one, 7% on the other... WITH 812 CREDIT SCORE?? Haha... highest I ve paid since I ve started buying cars.. this is what s known as dealership kickbacks. Finance approves you for let s say 4%. But they put 7% to get the difference. They need all the percent they can t get as this dealership is a joke.

THEN, while doing paperwork the numbers didn t add up. They did a terrible job explaining it. Rather rushed/forced the process and just said the final number isn t on here, but it is what we agreed on . How can that be? The final price isn t right.. Which finally was explained later when I got him to read the documents. They added 3,500 extended warranty to both vehicles WITHOUT my consent. So that was another 7k added to the total bill. So again.. another trip or 2 or 3 back down there to do paperwork, again.

-One vehicle had roughly 3500-6k miles on it, can t remember which.. assuming demo? But was sold to me as new .
-The back bumper was damaged (finally got repainted after coming back down there like 4 times after purchase).
-Dent inside the door jam (never fixed).
-Bluetooth didn t work (apparently no microphone in the car?)
-The wheels vibrates at any speed over 50mph. (Had custom wheels and they didn t put the centering rings on) so after going back and forth several times they ordered a new set. (because they didn t know what was wrong). Ripped a tire putting them on, so had to wait on a new tire... & still vibrated. Back we go again, finally they sent it somewhere else cause they couldn t manage to fix it themselves. Outside shop got it fixed.

So I think I did a total of 9 trips back down here for paper work/car issues/to talk to someone cause they can t answer the phone.. and it s a 45 minute drive one way to get here.

Now.. I m needing an invoice from my car I purchased from them, for an insurance claim and they can t seem to get back with me.. whats new right?

This place is nothing short of a joke. How they ve been in business this long.. or maintained 4.1 stars is beyond me. There has been like 10 1 star reviews in the last 2 months alone.. GREAT BUSINESS. THUMBS UP.

Will not be back. Will not refer anyone. Don t try to reach out to me. This place has had plenty of chances to impress me, as you can see.. not impressed.

First of all, I called ahead and asked about 2 specific cars I had seen on CarGuru. I made an appointment 3 hours in advance with Dennis, and was told the BMW and Range Rover would be pulled up front for me. I showed up on time, apparently Dennis was not available to work with me, nor were the cars pulled up front as promised. I waited for 30 minutes before another salesman helped me. Another 20 minues later and the Range Rover showed up. It was trashed. Gum on the floor, trash in the back seat, just dirty, it obviously hadnt been detailed and shouldn't be made available to sell (imho). We drove around to the BMW, which was fine, took it out for a test drive and all was well. Overall, they have a decent selection of cars but customer service sucks. Due to the poor customer service, I won't be shopping at Jim Ellis Chevrolet in the futute.

Rude staff. I was looking at vehicle that I was really interested on purchasing and the rude salesman instead of approaching me to tell me the vehicle was sold, locked the vehicle from inside the showroom and activated the alarm. I would fired him on the spot if that was my dealership, the color of my skin doesn t dictate how much money is on bank accounts

I bought a Camaro from Melvin Sandlin he had great customer service. He informed well of what I wanted to know about the car. .He greeted me at the door with a hand shake and a smile and was able to give me a great deal for what I wanted and what I had to get a vehicle.

Smooth as silk operation. Beginning with Javier the internet guy, to AL my salesman, to the finance guy who did my loan. Best car buying experience in all my years! Can't say enough praises. Only negative is that they didn't have real half and half for the coffee.

These guys saved my life. My truck broke down while traveling and they had me back on the road quick.

I will only take my car to Jim Ellis Chevy Service because of the top-notch experience I have had over the last 6+ years. I have worked directly with Brandon and Vladimir who have both earned my trust and respect. You won t find anyone with more integrity than these two gentlemen. There have been several occasions where they saved me money by giving good advice instead of trying to increase my bill. They have been great at explaining the details of each situation and helping me evaluate the options in my best interest. You can t put a price tag on the peace of mind I get from working with Brandon and Vlad, both when I walk in the door and out the door.

Excellent service from sales consultant Leland Sims and finance manager Samuel Afeworki.

I felt welcomed and appreciated as a customer. I was explained in details the extremities to my services and I even went as far as to purchase an extra warranty for my car.

I had a fantastic car-buying experience at Jim Ellis. This was my first time buying a new car and first time buying from a dealership, and I had heard horror stories about people's various frustrations and negative memories of dealerships. But Mario in sales and Karrie in financing were terrific, I got an amazing deal on my truck, and my entire experience from start to finish was positive and low-stress. I will definitely be back to Jim Ellis for future car needs.

I was greeted immediately with excellent customer service. The work performed on my car, it's first oil change, exceeded my expectations and they were so gracious throughout the entire experience. Totally worth the drive for me and I live in Marietta!

Customer service was excellent. The best I have ever had.

Dino was great and made our experience the best that it could be at Jim Ellis. He had a very friendly and charismatic personality with a willingness to answer all of our questions and even guided us through the vehicle to make sure that we had everything that we needed to make the right decision. His support and help continued after purchasing our new vehicle as he told us that we could always contact him for any questions or if we ever needed his help. He has definitely made our decision to purchase our new vehicle from Jim Ellis much easier. Thank you very much for doing a great job Dino!

Great customer service!!! Seymour & Charice are a class act..

Wonderful delearship. Not to pressing and very willing to negotiate. Staff was exceedingly friendly. Overall good experience!

Great experience, best customer service ever !! Mike C. made a long confusing ordeal simple. Thanks Mike C.

Everyone friendly, free cofee/water, nice waiting area. JUST a looooooooong wait. For a oil change and tire rotation.

I was insulted today when low balled on my vehicle .. not including listening to a guy firing a guy outside in the public in front of customers that was unprofessional Jim Ellis...

I purchased a used truck from Jim Ellis almost two years ago and recently found out that it did not have any tire tools. I would have thought that this would have been a standard thing to come with a purchase especially being that the truck was a demo from that dealership. I have been trying to get a set of tools for the last three months but nothing so far. I am also infuriated that the tools in question cost over $450 if I ordered from the parts department.
I have also done all of my services at the dealership which I find to be expensive and very time consuming and will be finding another place to go in the future.

I have purchased 3 vehicles from Jim Ellis over the past 2 years for me and my family. I recently traded a truck for a used Mercedes Benz CLK350 that I had been looking at on their website for over a week. Dino Hill and I had been discussing deal arrangements and he was giving me information without any pressure. He contacted me on a Friday to let me know the car was still on the lot. I went out on Saturday, negotiated the price and trade-in amount to just the right amount and drove home in my CLK350 that afternoon. Dino is a top-notch guy and I have always felt like I left that dealership with a good deal. I will continue to do business there and I highly recommend them if you are looking for a used car or truck or a new one. I am not affiliated with them nor am I paid to write this review. By the way, they also always did the service on my Silverado and I never had any issues with service either. If they couldn't get to me right away, they provided a loaner for my new truck every time.

came to get an oil change and rotation, left with an oil change , no rotation a broken
lug lock to remove the lugs with, tire pressure light was on when I arrived , still on now
I have custom rims on my truck. Check the history I get my oil change & tires rotated
at Jim Ellis all the time. How my lock for my lugs get broken , no answer. UPSET !!!!!!!!!!

My experience at Jim Ellis Chevy was great. Salesman Kelvin Endee really made the experience Pleasant for me. He was very knowledge about the cars and services. I recommend anyone looking for a new or used vehicle to go see him on the Peachtree Ind Blvd location.

Jim Ellis gained two life long customers. Our sale person was Leland Sims and he is one of the best!!! The whole Jim Ellis team was freindly and never once made us feel like we had to buy that day. Trust me when i say this we will back again in 6 months to purchase our next vehicle. Remember go see Leland Sims

Great Dealership they make you fell like family. I deal with Robert Sigman and he is great!

Service Advisor Luis Valdez was helpful. Service was great!

I took my car in to Jim Ellis Chevrolet service because the engine light came on and the car was stalling mysteriously. They told me they fixed it and charged me $270 and the very next day the light came back on and the mysterious stalling resumed. I took it back and they claimed it was the transmission and that it needed $5000 worth of work - this is on a car with only 45K miles and 5 years old, a Chevrolet product, of course. To top it off, the service rep was condescending to me. Never ever again will I deal with Chevrolet or Jim Ellis. I don't even ever want to ride in Chevy, for as long as I live.

In my dealings with Jim Ellis in the past year, since I purchased my new car,I have come to expect nothing less than excellence. From sales to finance to service nothing but excellence in everyone I have had the pleasure of dealing with. I highly recommend Jim Ellis to anyone in the market for a new car. I am a senior account executive with a local Atlanta company and I know my customer service. I applaud you for your excellence in service to your customers.

I wish I could give this dealership a zero stars, gave me a quote for chevy cruz lease on phone and emailed me the quote gave appointment time for me to come to the dealership when I went to the dealership they gave me a new quote which is twice the price they offered in the email , when confronted with email quote they had no answer.

My name is Steve Bracken I have been a customer of Jim Ellis Chevrolet for over 4 years. Recently I was shocked to see my car had been damaged after and oil change. Although the damage was superficial it was still very concerning to me as I do compete in Car Shows and the damage would and did work against me during the judging of my car. At their request for a review about the recent service. I acknowledge I was still very upset when I got the request and I was very harsh in my review. I should have contacted the Service Manager Brandon Colon that I have meet before. Brandon saw my review and responded to me immediately. He asked I bring the car so he could see it and I did. Brandon was genuinely concerned and sort to immediately resolve the issue. It is because of his fast response and concern that I was satisfied that it was a freak accident. I am very satisfied and my previous faith in the excellent service I have experienced in the past four years has been restored due to Brandon s leadership of a commendable Service Department. I look forward to continuing bringing my car to Jim Ellis Chevrolet Service for years to come. Thank you Brandon Colon you are a true professional manager and part of great company with an excellent reputation.

Their service department doesn't know their own vehicles. I took my truck to them. It was running raggy. And they said it was a bad EGR valve. So they replaced it. When I got it back, it was STILL running raggy. I took it to an independant shop on Buford Hwy (Burt Bros) and they diagnosed it to be a BLOWN HEAD GASKET! Cylinder to crankcase on #3. They replaced it and its running fine. The mechanic at Burt Bros said those dealership service departments are just job programs for their families and friends and really don't have that much experience.

I'm a repeat Jim Ellis Chevrolet customer. Doing business with the sales department is always professional and fair, and I'm treated with respect. The service department keeps me coming back. I would recommend this dealership to anyone thinking of buying a car. I receive personalized service and trust my sales professional, Reggie Stagmaier. His customers tend to be loyal, repeat customers because of the attention he gives. I also really appreciated the personal attention from Sales Manager, Terrance Liddell, and the honest knowledge and efficiency of Mustafa Abdul-Kariem in Finance.

The website to schedule the appointment is not working properly. I had to call the Service Department to schedule my appointment. (Waiting on Hold) In this "Covid-19" time people are relying more on the internet then before. Please be sure your website is functioning properly! The Service personal are VERY in-personable and unpleasant. I did not feel that they had the customers interest in mind at any point. When I pulled into the area I was asked why I was there and if I had a mask, before I could even exit my vehicle. I'm sure you've heard of service with a 'Smile" and I believe this can also be done with everyone wearing masks. Look into it! Once I checked into the front desk I asked how much a Front Deflector that had gotten damaged would cost. I was not given a price until after my vehicle was completed and had the wrong side quoted. I was also notified of a recall on my vehicle that I was unaware of. They didn't even try to schedule the repair as they should have. I was told it could not be done onsite. NO attempt was made to remedy this issue. This Service Department leaves MUCH to be desired and the only reason I use it is because I live near by. I WILL be looking for another Service Department to Service my vehicle and WILL NOT be returning to this location!

I had a great experience. I was received and told my options on regular maintenance that is coming up soon.

Another dealer had my Volt for a total of four weeks and couldn't figure out the problem. Eric at Jim Ellis nailed it in two days. My Service Advisor Billy was attentive and communicative. Thank you all so much!

Tried buying a vehicle from them but came off very shady. Called on a vehicle that was just listed. Was told it was already sold. Then got a call back, was told it became available again but I couldn t put a deposit on it till it went through service. Really? So why was the other person allowed to buy it ? Was told this on a Monday by Mark Shaw that it would be done on Thursday. Thursday comes, I follow up and it s ready to be seen and driven. I m out of state and just want to buy the car. Oh wait, another shady move it s now listed at $34,500 instead of the $33000 it s been on the internet for for the last week. Granted they honored it however the next day all of a sudden it no longer passed their service inspection. Common. So I could come in, drive it, talk about price (which supposedly a manager was involved in no one mentioned it didn t pass inspection at that point) they wasted time and money to detail it, take photos of it to put on the internet but all of sudden it didn t pass inspection and it s going to the auction days later. Lots of BS with these people so be careful with them.

This week my wife and I purchased a car and had the pleasure of working with Mankalo Brantley. This guy is hands down the most helpful person that we have ever come across. From the moment that we walked in the door Kalo was attentive and friendly and actually listened to each of the specifications that we wanted. We never felt like we were being pressured or that he was just trying to make a sale. He was honest about pricing and features and just made our dealership experience amazing. Even the staff members made sure that we felt welcomed and just small touches like offering us water made the experience even more positive.

Jasmine Kennedy assisted us with the paperwork and went out of her way to stay late and to ensure that we were up to speed with all of our documentation. Her friendliness and welcoming demeanor must be commended because signing legal paperwork can be daunting sometimes but she kept us laughing, informed and comfortable throughout it all.

Of course we walked away with the most beautiful vehicle with every single feature that we needed and Kalo was there to hand us the keys. Our first dealership experience was overall extremely positive and we just really want to thank Kalo, Jasmine and the staff at Jim Ellis Atlanta.

Mike is truly wonderful! I have never in my life had such a hassle-free experience buying a car! I went into the dealership smiling, and left the same way. I will send all my friends to him!

Steve in the Service Dept. was exceptional keeping in contact with us while getting our trucks recalls taken care of.

I would like to thank Kalo and the Jim Ellis Chevrolet team for providing outstanding customer service to me last week. Kalo is knowledgeable of the dealership's inventory and was able to help make a connection between my wants, needs, financing and what was available in inventory. The process was smooth and did not take long at all to finalize. I walked away with exactly what I wanted. Thanks Kalo!! Keep up the outstanding work!

I bought my car here. The sales experience was ok. But the reason I was here was to get my car serviced. I HATE HAVING TO BRING MY CAR HERE! The service center staff is absolutely the worst. You walk in and the don't even acknowledge you standing there FOR A WHILE. Then when someone finally begins to help you your rep is constantly interrupted by other staff members. They ALWAYS lose my car. HOW DO YOU LOSE A CAR? If my car wasn't under warranty here I would take it somewhere else.

Brandon is the best Service Manager in the business! It s always a delight to know you have an honest person leading a service team. Having work done on your vehicle is usually an unexpected expense. During with COVID period, it was an easy decision where I was going to take my vehicle. He s so trusting and does not do more work than needed like other establishments. If you are looking for a place to assess and or work on your Chevrolet just ask for Brandon!

Had a Great experience with Louis there and they went above and beyond to take care of me and get me what I wanted!

Kelvin is one of the best sales professionals I know. Very knowledgeable and well respected. I go to him for all my questions and when I'm ready to but future vehicles. Highly recommend!!!!!!

I live in Chattanooga and had been scouting the area and Internet for a white late model GMC Terrian with memory seat and saddle leather. Jim Ellis had 2! My hubby called and spoke with Derrick that am. He gave us his cell phone and said if we wanted to drive down let him know. He would pull the keys and have them ready. Problem is we called all afternoon and got voicemail and no return call. He finally called about 5 and said cars still available so we headed that way. He had gone for the day when we got there after 7.Fortunately we met the most wonderful DeAnn Hargis who stayed with us thru the checking out of both cars, the paperwork and finance. Very professional and personable. It was worth the drive and I got the car I had been looking for at a great price. I would have given 5 stars if Derrick had answered his cell phone!

My experience wasn't any better than going anywhere else for an oil change. In fact, I paid a higher price for the service, and when I asked for a tire rotation, which I receive at other service stations for free, I was quoted pricing for tire rotation. In addition, Jim Ellis Chevrolet doesn't offer discounts for specific services, just 'package' discounts for multiple services which I don't need. I also suspect that none of the other multi point inspections were done on my vehicle because no suggestions for improvement were made. Finally, a wash of my car used to be offered and complimentary. I guess that is a thing of the past. In conclusion, there is no reason why I should return here.